90 results found for NECK LUMPS Clinics in HAYMARKET, WEST END

Extremely professional, clean, everyone is very kind and made me feel at ease.

Excellent service. Only minor problem for me was hearing clearly what some staff said (pitch, softly spoken, not speaking directly to me)

The receptionist team was friendly, wait times were short

Test test test

This seems to be a well run establishment and the staff are caring. The hospital is very clean too.

Excellent Hospital. Wonderful nurses. Very fortunate to have the opportunity to have my procedure carried out there

Nice place, very clean with friendly staff who look after you.

Bit dull and dated reception area and waiting room

Thanks indeed for offering this services

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.