In this article, we interview Tamara Ghazi, Chiropractor and Medical Director at Diversified Integrated Sports Clinic, with locations in Dubai Healthcare City, and at the Jumeirah Lake Towers in Dubai, and an additional location in Kuwait. The clinic has been accredited 3 times by the Dubai Healthcare City Authority-Regulatory (DHCR), and their goal is to provide evidence-based innovative healthcare solutions for musculoskeletal and preventative medicine.
What is the ethos of your clinic?
My clinic preaches integrated healthcare, by bringing together a diversified and united force of healthcare practitioners with different skill sets to design a tailored treatment program for the patient’s needs. We don’t use a one size fits all model and we pride ourselves in being able to find a solution to pain management for any individual, no matter their age, health status or history, by empowering them and educating them on how to solve their problems through rehab and movement. We are here to serve our community with the best minimally invasive sports medicine techniques out there.
What conditions, treatments do you specialize in?
DISC specializes in many treatments because we have all kinds of therapists such as Sports & Medicine Specialists, Chiropractors, Osteopath, Physiotherapists, Sports Therapists, and Kinesiologists.
Personally, I specialize in the following treatments:
- Neuromusculoskeletal conditions
- Neck, back, shoulder, hip, knee, anything related to the body and movement injuries.
- Acute, chronic, post-operative, pre and post-natal, Geriatric and Pediatric Care
- Scoliosis, movement and posture assessment, disc herniation
- Amongst many others
What makes you stand out as a clinic?
The fact that we don’t feel like a clinic, many patients describe their visits as coming home, or meeting a friend. We avoid the “clinical” white-lab coat approach as we want to remove fear and pre-conditioned emotional notions about pain management and do everything in our power to find a solution to the patient’s issue. We work on both the emotional and physical aspect of care. We have a strong educational component on social media, our newsletter and blog; we constantly strive to evolve in both how we deliver our treatments and the efficiency of running the practice such that we create convenient patient access to care. We promote all our disciplines equally, removing politics from care; all therapists are given equal opportunity to perform and succeed and this reflects on the quality of care given.
Can you tell us about a success story where you treated a particularly difficult patient?
“most difficult” never means the presentation of the condition, as between the team we have, we can treat about anything! Rather, a difficult patient is one that resists care, resists the treatment plan and doesn’t want to get better. They fixate on the pain rather than the process and I’ve come across this many times. My forte is breaking their mental barrier, understanding their story and why they are clinging to this pain, and making them see their block or unwillingness to do something different.
How do you keep up to date with the latest research and technology?
Seminars and workshops, the internet always guides you on what’s out there. Ultrasound-guided PRP could be something we discuss as a new minimally invasive treatment modality which is constantly evolving.
As a clinic, you are engaging in patient feedback with Doctify – what importance do you place on patient feedback?
Patient’s feedback is the most important part of our growth because our job is to serve people and it allows us insight into their expectations. We take their feedback constructively and it helps us address any problems that come up. It helps the teamwork on our efficiency both in terms of care, time management and patient communication.
How do you think the wider medical field is adapting to a more connected and informed patient?
I think the wider medical field needs to include the patient in their evaluation and treatment plan, in contrast to the older approach of superior unquestionable doctor/ inferior unquestioning and abiding patient. People want to be included in the decision-making process. They have access to a lot more information now and they usually come with an opinion of what they want from the medical system, and if we don’t provide them with what they want and what makes them feel safe, they will likely get it from somewhere else!
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