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15-17 Lodge Road, London, United Kingdom, NW8 7JA
HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.
4.69
2570
patient reviews
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St Johns Wood, London, United Kingdom, NW8 7JA
Very professional and caring environment. Pleasant waiting room. Only comment is that on every visit, the water dispenser in the waiting room has been empty so there was nothing to drink!
4.67
2587
patient reviews
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35 Weymouth Street, London, United Kingdom, W1G 8BJ
The building was clean and easy to find. Staff were super friendly and helpful
4.73
2679
patient reviews
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Sudbury Hill, Harrow, London, United Kingdom, HA1 3RX
Overall good except for the wait times.
4.73
1257
patient reviews
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16 Devonshire St, Marylebone, London, United Kingdom, W1G 7AF
Extremely efficient,welcoming and helpful.
4.71
474
patient reviews
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13-14 Devonshire Street, London, United Kingdom, W1G 7AE
Fast and smooth experience
4.81
292
patient reviews
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Bond House, 347-353 Chiswick High Road, London, United Kingdom, W4 4HS
Fantastic setup. Great experience. Super polite and friendly people
4.80
478
patient reviews
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41 Welbeck Street, London, United Kingdom, W1G 8DU
Friendly and efficient, staff with pleasant surroundings
4.92
148
patient reviews
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941 Great West Road, Brentford, Middlesex, United Kingdom, TW8 9DU
Everyone is friendly and helpful.
4.72
331
patient reviews
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Unit B, 25 Curzon St,, London, United Kingdom, W1J 7TG
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