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Verified profile
15-17 Lodge Road, London, United Kingdom, NW8 7JA
HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.
4.69
2570
patient reviews
Verified profile
St Johns Wood, London, United Kingdom, NW8 7JA
Very professional and caring environment. Pleasant waiting room. Only comment is that on every visit, the water dispenser in the waiting room has been empty so there was nothing to drink!
4.67
2587
patient reviews
Verified profile
767 Finchley Road, London, United Kingdom, NW11 8DN
Very thankful to be treated respectfully at all times.
5.00
1
patient reviews
Verified profile
35 Weymouth Street, London, United Kingdom, W1G 8BJ
The building was clean and easy to find. Staff were super friendly and helpful
4.73
2679
patient reviews
Verified profile
25 Harley Street, London, United Kingdom, W1G 9QW
Clean, calm, efficient, centrally located, great consultant.
4.82
547
patient reviews
Verified profile
16 Devonshire St, Marylebone, London, United Kingdom, W1G 7AF
Extremely efficient,welcoming and helpful.
4.71
474
patient reviews
Verified profile
164-178 Cromwell Rd, London, United Kingdom, SW5 0TU
Cromwell Hospital is generally always a good experience.
4.81
1172
patient reviews
Verified profile
9 Harley Street, London, United Kingdom, W1G 9QY
Friendly approachable staff, comfortable waiting rooms with water and hot drinks. Nice clean environment, relaxing wait!
4.83
470
patient reviews
Verified profile
95 Harley Street, London, United Kingdom, W1G 6AF
On the video consultation I found Dr zkrell quite brusqueand dismissive.
4.75
377
patient reviews