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15-17 Lodge Road, London, United Kingdom, NW8 7JA
HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.
4.69
2570
patient reviews
Verified profile
5-10 Beaumont St, London, United Kingdom, W1G 6AA
Excellent in every respect. Only visited for a short outpatient appointment.
4.83
3479
patient reviews
Verified profile
42-52 Nottingham Place, London, United Kingdom, W1U 5NY
It provided excellent patient care.
4.74
3014
patient reviews
Verified profile
60 Grove End Road, London, United Kingdom, NW8 9NH
Very positive
4.73
3755
patient reviews
Verified profile
Roman House, 296 Golders Green Road, London, United Kingdom, NW11 9PY
Good clinic with friendly and helpful staff. More parking would be helpful.
4.82
57
patient reviews
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St Johns Wood, London, United Kingdom, NW8 7JA
Very professional and caring environment. Pleasant waiting room. Only comment is that on every visit, the water dispenser in the waiting room has been empty so there was nothing to drink!
4.67
2587
patient reviews
Verified profile
46/50 Sunny Gardens Road, Hendon, London, United Kingdom, NW4 1RP
Good and helpful staff
4.75
80
patient reviews
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17-19 View Road, London, United Kingdom, N6 4DJ
Very professional overall and quick to answer telephone with good advice regarding post operative queries.
4.80
437
patient reviews
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170 Tottenham Court Road, London, United Kingdom, W1T 7HA
Slick venue and helpful friendly staff.
4.88
183
patient reviews
Verified profile
49 Marylebone High Street, London, United Kingdom, W1U 5HJ
Good location in London.
4.81
2087
patient reviews