97 results found for DRY EYES Clinics in WEMBLEY, BRENT

Very positive

My consultation was excellent from start to finish. Everyone I saw was professional but also made me feel at ease and were friendly. And the questions I asked about the surgery I am going to have was answered thoroughly. I was happy with the reassurance I was given about my surgery.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Excellent experience and I am a medical insider

Excellent in every respect. Only visited for a short outpatient appointment.

All the staff were so helpful and friendly. I believe that I got very good service at a reasonable price

Very efficient

Clean, calm, efficient, centrally located, great consultant.

My eyes are very less dry after the excellent treatment and advice from the Dry Eye Centre. I would recommend this friendly and efficient service to anyone who has trouble with dry eyes. I got an excellent and detailed diagnosis of the state of dryness of my eyes and was taught how to care for them more efficiently. Attending the Dry Eye Centre was a really pleasant and very helpful experience.

Very professional overall and quick to answer telephone with good advice regarding post operative queries.