85 results found for COMPLEX CATARACT SURGERY Clinics in WEMBLEY, BRENT

All staff I met were polite and helpful. The consultation was dealth with respect and plenty of time given to answer questions. Thank you.

I arrived a little early and was seen early. Everything worked seamlessly

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Couldn't have experienced better treatment from start to finish. Slick, seemless attention

Smooth from first video call to surgery. I had my surgery 1 month ago so it is too early to comment on the results as my vision is fluctuating still (one eye ok, the other having halos and glare sometimes intense). Staff is friendly and responds to your questions. Some small improvements could be -On the day of surgery I was asked how much grams of sedative I wanted and this is not an information a patient would/should know. I wished the nurse asked the question differently and advised the grams herself bssed on my answer. - staff informs you that of some common eye side effects (e.g. halos, dry eyes) but not on what this could imply for the rest of your health. For example, because one eye is experiencing more the side effects and the other not, there's an imbalanced vision and I have been suffering headaches since my surgery. I had not considered this (and as a patient I may not know to ask for this) and wished someone informed me of this possibility beforehand.

Overall good except for the wait times.

Very professional and caring environment. Pleasant waiting room. Only comment is that on every visit, the water dispenser in the waiting room has been empty so there was nothing to drink!

Good and helpful staff

Very professional overall and quick to answer telephone with good advice regarding post operative queries.

Excellent in every respect. Only visited for a short outpatient appointment.