41 results found for ACOUSTIC NEUROMA Clinics in WEMBLEY, BRENT

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Very professional and caring environment. Pleasant waiting room. Only comment is that on every visit, the water dispenser in the waiting room has been empty so there was nothing to drink!

Couldn't have received a better welcome and care experience. All the staff put me at ease and kept me well informed at all times. Thank you!

Very professional overall and quick to answer telephone with good advice regarding post operative queries.

very well run place with excellent staff

The building was clean and easy to find. Staff were super friendly and helpful

Overall speaking, it’s a good place to visit when you seek private healthcare.

Overall good except for the wait times.

My experiences of OneWelbeck have been wholly positive. I have had several consultations, an MRI scan and surgery there and throughout it all I was welcomed by a friendly team who took time to explain things to me. Everyone that I have met there has been professional and friendly, and the whole experience made me feel in very safe hands.

Clean, calm, efficient, centrally located, great consultant.