Case study: Loughview Health
Loughview Health hits 1,500+ verified reviews and a 4.98 star rating in their first two years
Sports Medicine | Craigavan, UK | Loughview Health
Loughview Health wanted to build patient trust from day one
Loughview Health is an award-winning private GP clinic located just off the M1 Motorway in Lurgan (J10), providing accessible, high-quality medical care to patients across Northern Ireland. When Loughview Health launched, one of the biggest goals was to build a private GP service centred on trust, accessibility and a genuinely positive patient experience and as a new clinic, one of the key challenges was establishing that trust and giving prospective patients the confidence to choose them for their care.
This is exactly why Loughview joined Doctify, because they wanted patients to have an independent platform where they could share their experiences openly, and where others could get a genuine sense of the standard of care on offer. The goal was never simply to collect positive reviews, it was to gather meaningful, independent feedback that could help the clinic understand what it was doing well, identify areas for improvement, and continue developing around the needs of its patients.
As Loughview Health has grown, Doctify has helped the clinic demonstrate that the patient-centred approach it set out to deliver from day one has remained at the heart of the practice.
“Doctify gives prospective patients the opportunity to read genuine experiences from people who have actually used our clinic, which is incredibly valuable.
We’ve grown very quickly since opening Loughview Health, and Doctify has definitely helped us build our reputation along the way.”
Dr Dermott Austin
General Practitioner | Loughview Health
ROI
130+
Enquiries through Doctify
£75
Initial consulation fee
Visibility
1,600+
Doctify profile views
58,000+
Google search impressions
Feedback
1,500+
Reviews
4.98/5
Doctify rating
What have been the main benefits of joining Doctify?
For Loughview Health, the biggest benefit has been trust. Patients choosing a private GP want to know they’re going somewhere they’ll be listened to and well looked after, and Doctify gives them the chance to read genuine experiences from people who’ve actually used the clinic.
The feedback has also proved valuable internally. The team reads every review closely, using it to understand what patients value and where there’s room to improve. Having grown quickly since opening, Loughview Health has leaned on that independent feedback to build its reputation, giving new patients confidence in the clinic and showing that, despite rapid growth, the patient experience has stayed front and centre..
What do patients say about Loughview health?
How do you Loughview Health use patient feedback?
Loughview Health genuinely reads and values every piece of feedback that comes through Doctify. For the team, it’s not just about collecting reviews or maintaining a good rating, it offers a window into how patients actually experience the clinic. The feedback helps identify what’s working well, but more importantly, it highlights areas where things could improve, whether that’s communication, the booking process, waiting times, or simply how comfortable and supported a patient felt during their visit.
Feedback is also shared with the wider team. It’s rewarding for Loughview Health’s doctors and staff to see positive comments and know that the work they’re putting in is being recognised by patients.
How has the experience with the onboarding and account management team been?
The experience with the Doctify team has been positive from the outset. Onboarding was straightforward, and the team understood what we were trying to achieve and how we wanted to use the platform.
As the clinic has grown, the customer success team has stayed approachable and responsive, celebrating milestones like reaching 500 and 1,000 reviews. There’s always felt like someone available for support or questions, rather than being left to navigate the platform alone. For a busy, growing clinic, that level of support has been really valuable, allowing the team to focus on patient care while still getting the most out of the feedback patients provide.
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Discover more about how Loughview unlocked insights into their practice and treatments with Doctify