For Clinicians

Doctors’ Guide: Using Doctify Video Consultations

It is safe to say that none of us have experienced a climate like this before. It is so important to learn and adapt to new ways of working, to stay connected with your patients and to continue to offer them the best care possible. 

Patients are more anxious now than ever. They may not wish to or might be unable to travel to their hospital appointments. To support our patients, consultants and maintain great quality and continuity of care, Doctify has released a brand new feature – Doctify Video Consultations. This offers patients an alternative method of communicating with their specialists.

Below is a short step-by-step guide on how to introduce video consultations into your practice, how to be prepared and get set up. 

Step 1: Opt-in for Video Consultations & Appointments on Doctify

Hundreds of consultants all over the UK have had to switch to this form of consultation. Let’s embrace it, think of the positives and not let the current climate impact your practice. Let’s get started!

Once you have opted in and set up, we will add a badge to your profile to notify patients that you offer this online service. Patients will also be able to search by ‘Online Consultations’ on the Doctify homepage and be directed to your profile. 

Don’t worry if you don’t have the necessary software to host these consultations – we’ve got you covered! All you need is a computer with a webcam or phone with a camera

video-consultation

Step 2: Access Doctify Dashboard

You will be notified with an automated email the instant a patient requests a video consultation. To access this enquiry, follow 3 simple steps:

  • Visit www.doctify.co.uk and click ‘Log in’ in the top right-hand corner of the page.
  • Enter your Doctify Username & Password
  • Go to the ‘Messages’ tab to find the patient details.

We understand that you may wish to use our system to advertise video consultation time slots that are not going to be facilitated by the Doctify Video Calling software. We permit you to advertise your services, regardless of what video calling software you use!

  • You can provide your own Video Consultation link for an appointment if you don’t want to use the Doctify Video Consultation service
  • You can create video consultation rooms without needing to create a timeslot if you wish to use their own practice management system to send patients video consultation links
  • You can also create video consultation appointments without needing to first advertise their slots. This means you can use our calendar to manage all your video consultations if you wish.

Don’t hesitate to contact us on hello@doctify.co.uk if you have any questions or need help in setting up online video consultations, the Doctify Team are always here to help!

Step 3:  The Video Consultation

  • Log in to your Doctify dashboard
  • Navigate to your ‘Schedule’ section, and then ‘Video Consultations’
  • Find the ‘Upcoming Video Consultations’ and click ‘Join Call’
  • Be ready for the patient at least 5 minutes prior to every appointment. 

Step 4: Final Steps

Have an email template ready with key information ready to send at the end of the online appointment. It should include:

  • A summary of the consultation
  • Clearly agreed next steps and treatment plan 
  • Your contact information

You should share this call summary with every patient within 15 minutes of the consultation to minimise patient anxiety.

When both parties are ready, close the browser window to end the call.

It’s important to gauge what is going well and how you can quickly improve the service you’re providing. We highly recommend that you add your Doctify Review Link to your emails and continue to collect feedback from all your patients. 

We understand that moving into a new area of online/video consultations can be challenging initially, but valuable feedback from your patients will validate and help improve the excellent care you provide.

Don’t hesitate to contact us on hello@doctify.co.uk if you have any questions or need help in setting up online video consultations, the Doctify Team are always here to help!