Accelerating our mission for greater transparency in healthcare

Suman Saha and Stephanie Eltz

The Doctify review platform has added a much-needed layer of trust and transparency into healthcare. Providing both patients and the healthcare industry with greater access to real-time verified reviews, we are on a mission to improve patient care and experience across the globe.

Cofounders, Stephanie Eltz and Suman Saha, who both started their careers as NHS surgeons, made the decision to become healthtech entrepreneurs to improve the very industry in which they operated. They noticed that while it was easy to read reviews for restaurants and taxis, it was incredibly difficult for patients to find reviews for healthcare professionals and practices online. This discovery led to the launch of Doctify.

Doctify is now the only company providing real-time verified patient reviews. With our platform, patients have the opportunity to research in confidence and healthcare providers can understand, learn and improve from the experiences of their patients.

Doctify’s MD Suman Saha says: “Our aim is to use technology to make an impactful change on a global scale for patient care. As more people leave reviews on Doctify, we are able to provide greater insights to patients and healthcare providers alike. We want to give patients a voice, help people to find the best healthcare available to them and support healthcare providers in accessing valuable feedback to drive better care for patients.”

In the last two years, we have used our deep insights and patient feedback technology to also launch transformational platforms for health insurer Vitality and hospital chain HCA. Both have adopted the Doctify philosophy of a patient-centric approach to improving care.  Powered by Doctify, they now use industry-first doctor finders that integrate our feedback technology so that their patients can read real-time reviews for their doctors.

Our latest funding round

In our recent funding round, we have partnered with incredible investors who trust in our mission.

Led by Keen Venture Partners, our existing investors including Amadeus Capital, Guinness Asset Management and Tom Teichman (an early-stage investor in Doctify and in, and also reinvested.

Briehan Burke, Principal at Keen Venture Partners, says: “Doctify co-founders Stephanie and Suman, both surgeons by background, bring deep expertise in healthcare and are in prime position to transform and win the market. Their solution is driving real-time improvements to patient care across multiple international providers.”

Doctify’s CEO Stephanie Eltz says: “We are thrilled to partner with investors to help fuel our continued growth and accomplish Doctify’s mission of helping 100 million people across the globe to find the right specialist by 2025. We believe that by empowering providers to better capture patient feedback with technology, we can drive tangible improvements in healthcare.”

How are we using the investment?

With the latest investment, we plan on fuelling our growth in Germany, Europe’s largest healthcare market.

With the passing of the Digital Healthcare Act (DVG), Germany is currently in the process of accelerating the digital transformation of its healthcare system. This push puts healthtech companies such as Doctify in a strong position to support the country as it aims to become the leading provider of patient-centred digital healthcare.

And we aren’t stopping there. The expansion into Germany will give us an opportunity to grow throughout the rest of the European Union and even further afield. It will open the door to our global expansion into huge healthcare markets like Australia and the USA.

As our platform is embraced by new patients and healthcare providers across these new countries, we will also continue to evolve our platform. With our latest investment, we are developing the Doctify Insights & Analytics Tool. Healthcare providers will be able to get unique access to new features including verified real-time reviews, benchmarking data and unique patient feedback so that they can further understand, learn and improve from the experiences of their patients.

Now is the right time for us to grow

Since the COVID-19 pandemic, the need for technology-led innovation within the healthcare industry has been greater than ever before. The Doctify platform has evolved to support this need.

Over the past year and a half, we have implemented a video consulting solution tool, allowing healthcare providers to continue attending to the needs of their patients. We have worked with healthcare professionals and practices across the country to empower them with the tools that they need to offer these remote consultations. We have also made sure that patients are aware of the healthcare providers offering this form of communication and care.

‘Contact-free’ review options have also been developed in the form of QR codes that patients can scan with their phone, so that healthcare providers can request feedback in ways that are entirely COVID safe.

With COVID-19 changing how patients and healthcare providers connect, the technology-led innovations that we have introduced have been instrumental in delivering access to care for patients and healthcare providers alike. And, their quick adoption emphasises that technology-driven innovation within the healthcare industry is urgently needed. Now is the right time for us to facilitate this.

As part of this development, we have a number of exciting new roles available in the UK, UAE, Austria and Germany. We are passionate about improving healthcare – if you are too, find out more about the latest opportunities to join the Doctify team by visiting our Careers page.

We are thrilled to be on this mission and thankful for all of those who have embarked on this journey with us.

You can read more about our latest funding round in the below publications:

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