How do your patients feel about their wait time experiences?
We have analysed our reviews from across the UK, UAE, Germany, Austria and Australia to find out how wait time experiences affect patient satisfaction.
Now is a particularly timely moment to be discussing wait time experiences, with many services facing a backlog of non-COVID-19 care.
We understand that these extended delays are likely out of your control right now. But, there are ways to prevent them from affecting your patients’ overall satisfaction.
The patient feedback that has been collected through Doctify over the past six years shows that long waits don’t necessarily have to equate to patient dissatisfaction. How a patient experiences their wait – which is referred to as their wait time experience – is often a lot more important than its duration.
How do your patients feel about their wait time experiences?
We have analysed our reviews from across the UK, UAE, Germany, Austria and Australia to find out how wait time experiences affect patient satisfaction.
Now is a particularly timely moment to be discussing wait time experiences, with many services facing a backlog of non-COVID-19 care.
We understand that these extended delays are likely out of your control right now. But, there are ways to prevent them from affecting your patients’ overall satisfaction.
The patient feedback that has been collected through Doctify over the past six years shows that long waits don’t necessarily have to equate to patient dissatisfaction. How a patient experiences their wait – which is referred to as their wait time experience – is often a lot more important than its duration.
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