Professor Ash Mosahebi
I am very sorry to hear that you were not happy with the surgery performed, I always endeavour to provide as much information as possible prior to, and after treatment to ensure that expectations and outcome are aligned. I also must apologise for making you feel that your concerns were not important and that you have subsequently suffered emotional distress, I am eager to discuss this in more detail with you and would encourage you to return to the clinic so as we can address revisions or alternative treatment. Thank you for taking the time to leave your feedback, I am always striving to improve my care and I am most grateful to you for having shared your experience so as I can look at making changes within my practice for future patients. I encourage you to contact (02089010320) myself and my team so as we can make further arrangements and redress together.