\ncoloproctology. He also has an interest in Peri-Operative Care Optimisation techniques and Enhanced Recovery Programmes.
\nDuring the last few years Richard Slater has been heavily
\ninvolved in providing surgical training, particularly in laparoscopic
\ncolorectal surgery.
BMI Thornbury Hospital in Sheffield is part of BMI Healthcare, Britain's leading provider of independent healthcare with a nationwide network of hospitals clinics performing more complex surgery than any other private healthcare provider in the country.
Our commitment is to quality and value, providing facilities for advanced surgical procedures together with friendly, professional care.
BMI Thornbury Hospital has 77 spacious rooms offering the privacy and comfort of en-suite facilities, satellite TV and telephone.
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I did not have to wait long for my appointment and all social distancing rules were adhered to . The consultation was very professional and the nurse chaperone during my examination was friendly and made me feel calmer.\nAfter the consultation, booking a further appointment was completed quickly and I left feeling assured that my medical issues were now in good hands,","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":4,"reasonKeywords":[{"id":890,"name":"Uro-gynaecology","created_by_user":false}],"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":true,"source":"online","reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2021-02-01T21:42:57.451Z","updatedAt":"2021-02-03T13:20:23.987Z","deletedAt":null,"version":2,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":33208},{"id":133815,"text":"I felt safe and was happy to be having my procedure there. 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","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"reasonKeywords":[{"id":856,"name":"Haemorrhoids","created_by_user":false}],"overallExperience":4},"customQuestions":null,"status":"approved","isVerified":true,"source":"online","reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-10-10T15:30:27.711Z","updatedAt":"2020-10-10T15:59:26.858Z","deletedAt":null,"version":2,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":10003},{"id":110487,"text":"All the staff and faclities were excellent.","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"reasonKeywords":[{"id":2697,"name":"Inguinal Hernia","created_by_user":false}],"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":true,"source":"online","reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-10-07T15:33:23.090Z","updatedAt":"2020-10-07T20:12:01.731Z","deletedAt":null,"version":2,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":9504},{"id":109049,"text":"Felt secure in the hospital with regards to Corvid-19","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"reasonKeywords":[{"name":"Follow appoinmentup following prostatectomy","created_by_user":true}],"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":true,"source":"online","reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-09-30T12:42:20.456Z","updatedAt":"2020-09-30T20:42:23.014Z","deletedAt":null,"version":2,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":8190},{"id":39586,"text":"Very good","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":4,"friendliness":5,"overallExperience":4},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2019-11-08T21:56:41.042Z","updatedAt":"2020-05-12T22:08:18.893Z","deletedAt":null,"version":0,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":39643,"text":"Clean and welcoming staff and environment with helpful advice ","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2019-11-09T11:02:19.537Z","updatedAt":"2020-05-12T22:08:19.878Z","deletedAt":null,"version":0,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":39522,"text":"staff very helpful and polite. ","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2019-11-11T08:48:51.730Z","updatedAt":"2020-05-12T22:08:17.888Z","deletedAt":null,"version":0,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":40889,"text":"Thoroughly reassuring and comfortable .","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2019-10-24T12:41:25.324Z","updatedAt":"2020-05-12T22:08:35.803Z","deletedAt":null,"version":0,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":41999,"text":"All the staff were so kind and friendly to me, they put me at ease every time i visited. ","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":4,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2019-10-10T15:04:41.709Z","updatedAt":"2020-05-12T22:08:50.079Z","deletedAt":null,"version":0,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":41796,"text":"Excellent hospital with amazing facilities.","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2019-10-14T10:43:27.737Z","updatedAt":"2020-05-12T22:08:47.618Z","deletedAt":null,"version":0,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":43553,"text":"Nice experience ","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2019-09-27T15:54:26.700Z","updatedAt":"2020-05-12T22:09:10.448Z","deletedAt":null,"version":0,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":43542,"text":"Nice experience ","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2019-09-27T15:54:28.208Z","updatedAt":"2020-05-12T22:09:10.348Z","deletedAt":null,"version":0,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":44045,"text":"Helpful accomodating clean and friendly ","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2019-09-21T08:20:39.622Z","updatedAt":"2020-05-12T22:09:17.168Z","deletedAt":null,"version":0,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":44121,"text":"Very satisfied with the treatment and care provided.","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":4,"overallExperience":4},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2019-09-20T07:16:58.600Z","updatedAt":"2020-05-12T22:09:18.073Z","deletedAt":null,"version":0,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":44334,"text":"I don’t particularly like hospitals, so when I had to make the appointment I was hesitant. Thornberry is clean, friendly and has a homely feel about it.\nThe reception staff are very chatty and pleasant.\nI instantly felt relaxed and therefore the whole experience was a lot easier than I had expected.\n","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2019-09-17T12:15:55.010Z","updatedAt":"2020-05-12T22:09:20.893Z","deletedAt":null,"version":0,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":44332,"text":"I don’t particularly like hospitals, so when I had to make the appointment I was hesitant. Thornberry is clean, friendly and has a homely feel about it.\nThe reception staff are very chatty and pleasant.\nI instantly felt relaxed and therefore the whole experience was a lot easier than I had expected.\n","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2019-09-17T12:15:56.482Z","updatedAt":"2020-05-12T22:09:20.893Z","deletedAt":null,"version":0,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":45571,"text":"We have focused our review on the doctor that we saw because that was the overwhelming reason for our visit to BMI Thornbury. However, the hospital was clean, pleasant and provided all that we needed.","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2019-10-06T17:44:18.490Z","updatedAt":"2020-05-12T22:09:36.923Z","deletedAt":null,"version":0,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":45795,"text":"Very easy to find. First impression of hospital very clean and easy to find way around. Had to wait beyond my appointment time but not too long. ","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":3,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2019-10-05T09:30:24.723Z","updatedAt":"2020-05-12T22:09:39.842Z","deletedAt":null,"version":0,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":58863,"text":"I had waiting for 3 hours and it is very clean .","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":4,"cleanliness":5,"friendliness":5,"overallExperience":4},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-02-29T18:35:04.284Z","updatedAt":"2020-05-12T22:12:28.303Z","deletedAt":null,"version":0,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":58869,"text":"It’s like a maze, but the people are welcoming which is the main thing!!","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-02-15T08:26:17.415Z","updatedAt":"2020-05-12T22:12:28.304Z","deletedAt":null,"version":0,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":58871,"text":"Very helpful but also Dr Campbell at Sheffield childrens hospital","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-01-11T16:21:27.866Z","updatedAt":"2020-05-12T22:12:28.304Z","deletedAt":null,"version":0,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":57729,"text":"I found the reception staff to be welcoming. The hospital appeared to be very clean and well managed and my wait time was short.","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":3,"cleanliness":3,"friendliness":2,"overallExperience":3},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2019-08-15T10:32:51.991Z","updatedAt":"2020-05-12T22:12:13.408Z","deletedAt":null,"version":0,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":59651,"text":"When we were looking for a Dr to see our daughter during a worrying time we decided to use BMI Thornbury as it was simple and easy to make the appointment. \nWe felt welcomed upon arrival and the process was as positive as we could imagine. We felt relieved to have found a place that we felt comfortable with and would recommend to any parent looking for a medical professional. ","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-03-13T09:31:29.534Z","updatedAt":"2020-05-12T22:12:38.072Z","deletedAt":null,"version":0,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":62643,"text":"Really happy with the service received. Quick, efficient, exceptional quality. Best money we chose to spend in order to make progress with our childrens' needs.","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2019-12-02T15:48:37.723Z","updatedAt":"2020-05-12T22:13:16.426Z","deletedAt":null,"version":0,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":65474,"text":"Very positive experience when son was admitted for a procedure.","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2019-11-17T08:19:08.664Z","updatedAt":"2020-05-12T22:13:54.481Z","deletedAt":null,"version":0,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":67849,"text":"Everything was really clean and all staff and doctors I spoke to were really friendly","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-02-27T11:15:46.274Z","updatedAt":"2020-05-12T22:14:25.749Z","deletedAt":null,"version":0,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":71103,"text":"Very punctual ","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2019-11-28T13:00:56.702Z","updatedAt":"2020-05-12T22:15:08.402Z","deletedAt":null,"version":0,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":71917,"text":"Excellent and friendly staff\n","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2019-11-28T09:44:31.786Z","updatedAt":"2020-05-12T22:15:19.947Z","deletedAt":null,"version":0,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":71903,"text":"Excellent and friendly staff\n","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2019-11-28T09:44:36.307Z","updatedAt":"2020-05-12T22:15:19.137Z","deletedAt":null,"version":0,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":75869,"text":".","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-02-08T10:50:33.154Z","updatedAt":"2020-05-12T22:16:11.965Z","deletedAt":null,"version":0,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":81613,"text":"Very good and pleasant as hospitals can be - maybe canteen times could be extended or a selection of pre-prepared food available.","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-01-17T10:29:53.040Z","updatedAt":"2020-05-12T22:17:28.854Z","deletedAt":null,"version":0,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":84201,"text":"The hospital was fine. Could do with more sign posts to departments and as in all hospitals car parking is a bit of an issue.","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":4},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-03-04T13:24:07.154Z","updatedAt":"2020-05-12T22:18:03.624Z","deletedAt":null,"version":0,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":84807,"text":"When I first visited BMI Thornbury for a consultation, the staff on the general reception and the staff who we asked for help directing us were not friendly. They were rude and blunt. However, on the day of my operation, when we went up to the department I was to be in, it was completely different - every single person I interacted with was fantastic. They outweighed any previous experience. I was first seen by Jenson who was kind and approachable and answered all of my questions. He made me feel very relaxed about the anaesthetic. \nI was then seen by quite a few others and unfortunately didn't get all of their names (especially after coming out of general anaesthetic!) but everyone I saw was so lovely and caring. This included the staff who were with me when I first woke up and took me back to my room. It also included the chef who came in to give me options about food - he was so smiley! Everyone made me feel welcome. Later in the day after coming round I was seen by a lady called Helen (forgive me for not knowing it but in the hopes of you knowing who I mean, she had a very long surname!) She was absolutely amazing. Her bedside manner was incredible and she showed a lot of compassion when I was in a lot of pain! Both myself and my mum thought she was such a lovely person and I'm very grateful she was there on the day of my op. When I left the hospital (very late that night, about 10-11pm) there was a gentleman downstairs ( I think he may have been a porter or security). Unfortunately I did not get his name, I wish I had, but he was extremely friendly and deserves to be recognised. He was friendlier than any of the people I met on the initial reception desk and asked me how I felt and made conversation with me as I waited for my mum. I hope you can find out who it was working that night and tell him that he made even the very end of my visit calming and made me feel better. (It was Friday 20th March.) A massive thank you to all the staff who helped me on that day, it was 5 star service and I would come back to Thornbury for any future procedures in the hopes that I would have some of those lovely people to care for me again! ","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-03-27T13:21:26.549Z","updatedAt":"2020-05-12T22:18:11.794Z","deletedAt":null,"version":0,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":85120,"text":"I gave the Thornbury 4 out of 5 stars because when I am booked in for my MRI's, I am never told upfront what the costs will be. I do not have insurance and so I feel I need to know upfront what the costs will be. I have attended twice now and each time I am given an appointment I have to phone up to make enquiries about the costs. The first time I attended (2018) I had blood taken but this was not mentioned in the appointment letter and there was a cost associated with it. It would be nice to be given a breakdown of costs with the appointment letter and then I know what to expect when I am later invoiced. Other than that the scanning facility is a very pleasant place to attend and the staff are extremely caring. ","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":4},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-04-21T19:47:11.742Z","updatedAt":"2020-05-12T22:18:15.843Z","deletedAt":null,"version":0,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":85313,"text":"Welcoming and very from Receptionist to Consultation.","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-04-21T19:00:11.935Z","updatedAt":"2020-05-12T22:18:18.414Z","deletedAt":null,"version":0,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":85668,"text":"As always a very good experience ","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-04-21T15:12:11.923Z","updatedAt":"2020-05-12T22:18:23.317Z","deletedAt":null,"version":0,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":87329,"text":"The hospital is pleasant and the staff are very helpful and friendly .","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-01-12T22:18:43.301Z","updatedAt":"2020-05-12T22:18:45.228Z","deletedAt":null,"version":0,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":89177,"text":"Thornbury really seems to have upped their game since I first needed to visit some years ago. Customer care and efficiency has vastly improved. Nurses particularly are leagues ahead of past experiences","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-04-18T13:35:25.754Z","updatedAt":"2020-05-12T22:19:16.010Z","deletedAt":null,"version":0,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":90395,"text":"Wonderful welcoming environment, clean and easily accessible. Good parking which alleviates stresses when visiting with a young child. \nFriendly and polite staff throughout our patient journey. \nA wonderful experience that I do already recommend to others.","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2019-12-07T00:39:44.911Z","updatedAt":"2020-05-12T22:19:40.207Z","deletedAt":null,"version":0,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":92360,"text":"!","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":4,"cleanliness":4,"friendliness":4,"overallExperience":4},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2016-12-21T11:09:43.543Z","updatedAt":"2020-05-14T15:22:52.501Z","deletedAt":null,"version":0,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":92903,"text":"Friendly care. fully observing Covid precautions.","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-05-23T18:14:01.542Z","updatedAt":"2020-05-24T15:34:56.176Z","deletedAt":null,"version":1,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":93105,"text":"Great experience makes me never want to use the NHS again","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-05-27T11:55:40.955Z","updatedAt":"2020-05-27T16:11:53.595Z","deletedAt":null,"version":1,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":93695,"text":"Nothing to say really other than we waited a little more over our appointment time but I know that you get with hospital appointments anyway so did expect that.","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":4,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-06-05T14:39:17.992Z","updatedAt":"2020-06-05T17:52:14.202Z","deletedAt":null,"version":1,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":94078,"text":"Due to the coronavirus pandemic we have not yet been able to go to Thornbury for my husband's inguinal hernia repair.\nHowever, both of us have attended Thornbury a few times previously and have always found it fab! Thank you","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-06-10T18:00:45.123Z","updatedAt":"2020-06-10T20:59:49.506Z","deletedAt":null,"version":1,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":94080,"text":"Overall experience was very good. But the toilet and bathroom facilities in my room were not too good my waste bin was overflowing as was the public toilet near the restaurant Which was dirty ","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":3,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-06-10T18:16:15.170Z","updatedAt":"2020-06-10T21:00:45.284Z","deletedAt":null,"version":1,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":94369,"text":"Staff all very friendly, attentive and kept me fully informed before and after surgery. Very comfortable and well appointed private room. First class overall.’","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-06-12T20:05:52.696Z","updatedAt":"2020-06-13T16:28:32.907Z","deletedAt":null,"version":1,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":95007,"text":"The administration process for patients on arrival was not good. Due to Covid restrictions both when I went for a Covid test and the resultant daycase procedure, the process did not work as I was informed. For both appointments I had been told to stay in my car and a nurse would come at the appointed time to either perform the test or take me inside the building for admission. That didn't happen on either occasion resulting in 30 min and 20 min delays until I finally went to the hospital entrance. Ringing the hospital number was ineffective as I was in a loop of options on both occasions. Pre-assessments that had been done via telephone prior to admission were not easily found by the admitting nurse leading to some duplication. I was told I would be informed of the Covid test result by telephone but this never happened and the admitting nurse was unaware that I had had the test. 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","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-07-06T08:01:23.353Z","updatedAt":"2020-07-06T20:14:04.133Z","deletedAt":null,"version":1,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":97531,"text":"All good, just a shame my wife wasn't allowed in do to covid-19 which was understandable however I would have like her support in there. ","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-07-11T11:29:30.814Z","updatedAt":"2020-07-11T18:53:52.549Z","deletedAt":null,"version":1,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":97542,"text":"My consultation was over the phone","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-07-11T16:49:21.451Z","updatedAt":"2020-07-11T19:00:49.347Z","deletedAt":null,"version":1,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":99065,"text":"Lovely nurses very caring","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-07-25T13:58:34.939Z","updatedAt":"2020-07-25T19:53:26.852Z","deletedAt":null,"version":1,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":99102,"text":"The staff were very pleasant and looked after me extremely well.","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-07-26T13:27:33.064Z","updatedAt":"2020-07-26T21:44:10.493Z","deletedAt":null,"version":1,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":100055,"text":"Our experience has been fantastic, short wait for an appointment, very polite and professional staff. Excellent. ","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-08-01T19:57:59.182Z","updatedAt":"2020-08-01T20:30:11.373Z","deletedAt":null,"version":1,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":100802,"text":"All the staff I came across were very polite and helpful, the Nurse who happened to take a blood sample from me was very good, I didn't feel a thing, I am normally a difficult patient with regards being able to find a vein. I also had a MRI scan and the explanation prior to the scan, during and after was very good.","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-08-06T20:35:06.086Z","updatedAt":"2020-08-07T14:07:28.133Z","deletedAt":null,"version":1,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":101979,"text":" Very quick","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-08-15T16:47:16.210Z","updatedAt":"2020-08-16T10:57:23.915Z","deletedAt":null,"version":1,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":101984,"text":"Staff are friendly courteous, the premises are very clean and welcoming. Staying away from home is never easy especially when it is a hospital stay but coming here was the best choice for my needs and the whole experience put me at ease that I was in the most capable hands of all the staff. ","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-08-15T17:06:23.114Z","updatedAt":"2020-08-16T10:59:43.589Z","deletedAt":null,"version":1,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":null},{"id":104542,"text":"Very thorough with cleanliness and safety ","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-09-01T19:48:12.860Z","updatedAt":"2020-09-02T16:55:58.300Z","deletedAt":null,"version":1,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":3867},{"id":104844,"text":"Overall very good experience from start to finish","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":true,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-09-03T15:02:10.910Z","updatedAt":"2020-09-03T15:43:01.508Z","deletedAt":null,"version":2,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":4187},{"id":104852,"text":"Very good experience at Thornbury","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":true,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-09-03T15:58:21.801Z","updatedAt":"2020-09-03T19:36:49.927Z","deletedAt":null,"version":2,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":4195},{"id":105224,"text":"Overall a good experience but again after an overnight stay six months previously. The toilets again were not clean and tidy especially at this time of Covid ","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":3,"friendliness":4,"overallExperience":4},"customQuestions":null,"status":"approved","isVerified":true,"source":null,"reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-09-06T21:45:54.322Z","updatedAt":"2020-09-07T09:47:14.630Z","deletedAt":null,"version":2,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":4559},{"id":106259,"text":"Excellent throughout","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":5,"cleanliness":5,"friendliness":5,"reasonKeywords":[{"id":25,"name":"Impacted/Infected Wisdom Teeth Removal","created_by_user":false}],"overallExperience":5},"customQuestions":null,"status":"approved","isVerified":false,"source":"online","reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-09-14T10:54:34.444Z","updatedAt":"2020-09-14T21:14:53.172Z","deletedAt":null,"version":1,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":5600},{"id":107266,"text":"I don't want to thanks","reviewCode":null,"authenticationToken":null,"rating":{"waitTime":3,"cleanliness":5,"friendliness":4,"reasonKeywords":[{"id":661,"name":"Hernia","created_by_user":false}],"overallExperience":5},"customQuestions":null,"status":"flagged-doctify","isVerified":true,"source":"online","reasonFor":null,"comments":null,"governanceOutcome":"none","createdAt":"2020-09-19T15:33:57.406Z","updatedAt":"2020-09-19T16:36:16.151Z","deletedAt":null,"version":2,"PracticeId":126,"SpecialistId":null,"PatientId":null,"ReviewVerificationId":6584}]},"ContactDetails":[{"id":45692,"email":"outpatients_thornbury@bmihealthcare.co.uk","phone":"+441142661133","type":"work","primary":true,"createdAt":"2020-05-12T21:14:54.359Z","updatedAt":"2021-02-17T14:21:46.340Z","deletedAt":null,"version":1,"GroupId":null,"PracticeId":126,"SpecialistId":11387,"PatientId":null,"PracticeSpecialistId":6387},{"id":127424,"email":null,"phone":"","type":"workPrivate","primary":false,"createdAt":"2021-02-17T14:21:46.326Z","updatedAt":"2021-02-17T14:21:46.326Z","deletedAt":null,"version":0,"GroupId":null,"PracticeId":null,"SpecialistId":11387,"PatientId":null,"PracticeSpecialistId":6387}]}],"useSinglePointOfContact":false,"peerRecommendationsCount":0,"showReviews":true,"hideAppointmentRequest":false,"reviewsTotal":0,"overallExperience":0,"explanation":0,"bedsideManner":0,"averageRating":0,"yearsAsSpecialist":"2006-11-01","yearsOfExperience":"1994-08-01","customer":true}},"page":{"serverStartupTime":1618207505469,"path":"/review/jf1o46","langTenantUrl":"uk","langUrl":"en","tenantUrl":"uk","tenantName":"athena-uk","locale":"en","isRtl":false,"tenantSettings":{"tenant":"athena-uk","locales":["en"],"siteUrl":"https://www.doctify.com","defaultGooglePlaceId":"ChIJdd4hrwug2EcRmSrV3Vo6llI","defaultPracticeLogo":"https://doctify.com/images/athena-uk/static/icons/specialty-icons/practice.png","googleAutocompleteCountryRestrictions":["uk","gb"],"imagesBasePath":"https://doctify.com/public/images/athena-uk","imageBasePathS3":"https://www.doctify.com/images/athena-uk","searchDistanceUnit":"mi","widgetsEndpoint":"https://widgets.doctify.com","publicSystemLogo":"https://doctify.com/images/athena-uk/static/icons/public-system-logo.png","publicSystemName":"NHS","defaultSpecialistLogo":"https://doctify.com/images/athena-uk/static/icons/specialty-icons/specialist.png","currencies":["GBP"],"listPracticeUrl":"https://doctors.doctify.co.uk/what-is-doctify-1/","features":{"specialistsEnabled":true},"defaultKeywordLogo":"https://www.doctify.com/images/athena-uk/static/icons/specialty-icons/specialty.svg","searchWidgetShowSpecialists":true,"searchWidget":{"defaultTab":"specialist"},"search":{"defaultType":"specialists"},"searchPage":{"hideEmptyReviews":false},"specialistPage":{"hideEmptyReviews":false},"practicePage":{"hideEmptyReviews":false},"showBanner":true,"showEmailsAsRequestAppointment":false},"loginInfo":{"isLoggedIn":false,"currentProfile":null,"linkedProfiles":[]},"showLanguageSelector":false,"showLogin":true,"showIntercom":true,"favicons":{"16":"favicon-16x16.png","32":"favicon-32x32.png","96":"favicon-96x96.png","ico":"favicon.ico"},"isInternalTransition":false,"pageChunkName":"review-page","title":"Now reviewing Mr Richard Slater","profileType":"specialist"}}