4.77
50 reviews

The Lister Hospital 

Chelsea Bridge Road, London, United Kingdom, SW1W 8RH 

Overall Rating

Overall
4.82
Friendliness
4.82
Wait time
4.62
Cleanliness
4.8

Top feedback

“Very well looked after every time. Thanks“
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Welcome to The Lister Hospital

About

In the heart of London's Chelsea, The Lister Hospital and its associated outpatient facilities have been providing top class care for more than three decades. They're best known for their superb fertility clinic, one of Britain's most successful with over 17,000 very special babies born so far. They also specialise in gastroenterology, cardiology and orthopaedic treatments at various well-respected centres of excellence. As well as a popular 24/7 rapid referral service for GPs, they have an excellent walk-in Urgent Care centre where people can get a fast diagnosis plus instant access to the facility's superb medical teams and marvellous facilities. You can even book same day or next day diagnostics and screening at any of their outpatient and diagnostic centres. The Lister enjoys a position as a leading private treatment centre for women’s health services like gynaecology, advanced breast screening and menopausal health, with a one-stop breast clinic and rapid access screening service. There's a great rapid referral service to make sure you get the immediate assessment and treatment you need, with instant access to state-of-the-art diagnostic equipment, highly-skilled medical teams and world-class treatments. Additional services include expertise in colorectal surgery, rare cancers, and major surgical reconstruction, thanks to an on-site intensive care unit. No wonder the Care Quality Commission gave them an 'Outstanding' rating for quality outcomes.

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Opening hours

Location

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Reviews

I found the Lister extremely efficient, clean and helpful. I had several treatments there and never had to wait everyone was on time. The consultants and staff were extremely professional, caring and kind. On my overnight stay, the staff were very attentive, the rooms were lovely and everybody reassured you all the time. I was made very comfortable and could not fault the service, staff and cleanliness.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
14-07-2020

The Lister is a gem of a small hospital, where the staff really strive to make one feel at ones ease.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
13-07-2020

First rate service...efficient, caring and smiles

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
10-07-2020

Efficient and caring.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
09-07-2020

A superb facility.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
08-07-2020

I was left waiting in reception for 2.5 hours with no explanation. I had to keep chasing the staff. I have written to the Chief Executive at the Lister but am still waiting a reply! I was then rushed into surgery. Not settling and quite upsetting

Overall
4
Friendliness
5
Wait time
1
Cleanliness
4
08-07-2020

First class in attention to detail and training and attitude of the kind staff

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
08-07-2020

Nice building, helpful staff, excellent food

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
07-07-2020

Extremely efficient and professional

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
03-07-2020

good private hospital

Overall
5
Friendliness
5
Wait time
4
Cleanliness
5
15-06-2020

All measures taken as one would expect during lockdown. Friendly staff and kept informed of status/next steps in treatment.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
15-06-2020

Modern and clean hospital. Large and comfortable, private rooms. Excellent staff and efficient service. Great experience.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
19-05-2020

I have been in the Lister in many occasions both as an out patient and an inpatient. It started off very well indeed, went through a rough phase 3-5 years ago, but is now back to excellence.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
04-04-2020

Great hospital

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
17-03-2020

Efficient and friendly clinic

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
10-03-2020

I see Miss Roach at the Lister every year and always find the staff helpful. The only issue is often a delay in the imaging department

Overall
5
Friendliness
5
Wait time
4
Cleanliness
5
06-03-2020

Very clean, nurses were very good

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
03-03-2020

HCA Outpatients Centre at Sydney Street ticked all the right boxes for me in February 2020 when I visited the hospital as an outpatient.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
23-02-2020

Modern, clean premises. Welcoming reception. Pleasant waiting area.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
22-02-2020

Welcoming staff and efficient service.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
22-02-2020

A good experience.

Overall
5
Friendliness
2
Wait time
5
Cleanliness
5
22-02-2020

Excellent

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
19-02-2020

Excellent

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
19-02-2020

It was fine, the staff were polite and it was all very clean.

Overall
4
Friendliness
4
Wait time
5
Cleanliness
5
11-02-2020

Convenient hospital for follow-ups. I was a little disappointed that the Lister send me home without painkillers due to the internal pharmacy being shut. A little forward planning for patients is very easy to do and would avoid unnecessary issues.

Overall
3
Friendliness
3
Wait time
4
Cleanliness
3
07-02-2020

Great hospital

Overall
5
Friendliness
5
Wait time
3
Cleanliness
5
23-01-2020

The Lister Hospital employees have always been courteous and respectful.

Overall
4
Friendliness
5
Wait time
4
Cleanliness
4
13-01-2020

Very good experience overall

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
12-01-2020

Very good

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
20-12-2019

Very good

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
14-11-2019

Very good

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
14-11-2019

Very good

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
14-11-2019

Satisfied with my experience.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
13-11-2019

A good experience

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
30-10-2019

Good all round.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
15-10-2019

It was HCA in Sydney Street and it was fine

Overall
5
Friendliness
5
Wait time
1
Cleanliness
5
25-09-2019

Clean and comfortable, efficient with minimal waiting times and excellent friendly staff. Highly recommend

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
24-09-2019

Clean, good food, good staff, fast service and organised.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
24-09-2019

Clean, good food, good staff, fast service and organised.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
24-09-2019

Nice hospital, friendly staff, great facilities.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
17-09-2019

Clean and welcoming

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
10-09-2019

Greeted at the door by a porter on arrival. Very friendly and helpful. On leaving, he was just the same.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
4
19-08-2019

Lister Hospital is a very welcoming and doesn't feel very clinical.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
16-08-2019

Toilets were very unclean. Other communal areas where not clean either. The consulting rooms were fine.

Overall
4
Friendliness
3
Wait time
3
Cleanliness
2
13-08-2019

Received excellent care as an in a patient at the Lister, Would definitely recommend to friends and family.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
01-08-2019

Because I reside in the US there was some delay in checking me in and unfortunately one of my details had been incorrectly put in the system which caused future confusion and problems.

Overall
4
Friendliness
4
Wait time
3
Cleanliness
4
27-07-2019

I have been a patient at Chelsea Bridge Road, but I see Mr Malik in HCA hospital in Sydney Street Chelsea London

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
25-07-2019

staff is nice, quite effective

Overall
4
Friendliness
5
Wait time
4
Cleanliness
4
16-07-2019

Clear and pleasant staff. Better follow-up appointment information needed.

Overall
4
Friendliness
5
Wait time
5
Cleanliness
5
03-05-2019

Very well looked after every time. Thanks

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
03-05-2019