4.77
92 reviews

The Lister Hospital 

Chelsea Bridge Road, London, United Kingdom, SW1W 8RH 

Overall Rating

Overall
4.78
Friendliness
4.79
Wait time
4.7
Cleanliness
4.82

Top feedback

“Very well looked after every time. Thanks“
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Welcome to The Lister Hospital

About

In the heart of London's Chelsea, The Lister Hospital and its associated outpatient facilities have been providing top class care for more than three decades. They're best known for their superb fertility clinic, one of Britain's most successful with over 17,000 very special babies born so far. They also specialise in gastroenterology, cardiology and orthopaedic treatments at various well-respected centres of excellence. As well as a popular 24/7 rapid referral service for GPs, they have an excellent walk-in Urgent Care centre where people can get a fast diagnosis plus instant access to the facility's superb medical teams and marvellous facilities. You can even book same day or next day diagnostics and screening at any of their outpatient and diagnostic centres. The Lister enjoys a position as a leading private treatment centre for women’s health services like gynaecology, advanced breast screening and menopausal health, with a one-stop breast clinic and rapid access screening service. There's a great rapid referral service to make sure you get the immediate assessment and treatment you need, with instant access to state-of-the-art diagnostic equipment, highly-skilled medical teams and world-class treatments. Additional services include expertise in colorectal surgery, rare cancers, and major surgical reconstruction, thanks to an on-site intensive care unit. No wonder the Care Quality Commission gave them an 'Outstanding' rating for quality outcomes.

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Opening hours

Location

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Reviews

Clean, professional, caring

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Colitis (Ulcerative Colitis)
19-11-2020

Very clean and organised hospital. I am also a fan of architecture, so it's a joy each time I visit.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Irritable Bowel Syndrome (IBS)
19-11-2020

I had my operation at the Lister as soon as they were allowing elective operations during the Covid pandemic. The hospital exercised extreme care regarding the pandemic and I felt completely safe with the procedures that were in place. The care I received pre and post operation was excellent and the treatment I received from all staff during my short stay was second to none. I would not hesitate to recommend the Lister.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Hip Replacement
19-11-2020

Clean and efficient

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
General Urology
19-11-2020

Much nicer than the NHS!

Overall
5
Friendliness
5
Wait time
4
Cleanliness
5
Patient seen for:
Bunions (Hallux Valgus)
18-11-2020

Very pleasant with great care

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Endometriosis
Laparoscopic Hysterectomy
18-11-2020

The nurses that took care of me after my surgery were friendly, attentive and knew what they were doing at all times. This reassured me and made me feel safe. The daily routine at The Lister seemed well organised. It is a very clean hospital.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Endometriosis
Laparoscopic (key-hole) Surgery
Ovarian Cysts
17-11-2020

Very good experience, friendly and helpful staff

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Swelling near knee
MRI Scan (Magnetic Resonance Imaging scan)
Ultrasound
10-11-2020

Efficient and amicable.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Inguinal Hernia
10-11-2020

Excellent service

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
MRI Scan (Magnetic Resonance Imaging scan)
10-11-2020

Excellent hospital with friendly welcoming staff.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
MRI Scan (Magnetic Resonance Imaging scan)
CT Scan (Computerised Tomography Scan)
10-11-2020

Clean efficient hospital

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Painful bladder syndrome
06-11-2020

My experience of the Lister Hospital is good, based on surgery and a one night stay over. The Staff were friendly/ attentive and I would recommend the hospital to others.

Overall
4
Friendliness
5
Wait time
4
Cleanliness
5
Patient seen for:
Parathyroidectomy
05-11-2020

The nursing and post-op physiotherapy team at the Lister are fantastic. They were very caring, friendly and professional. Nothing was too much trouble for them. And the food was great too!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Bilateral hip replacement
03-11-2020

Excellent

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Breast Surgery
31-10-2020

Everyone made me feel very comfortable

Overall
5
Friendliness
4
Wait time
5
Cleanliness
4
Patient seen for:
Laparoscopy
Laparoscopic (key-hole) Surgery
29-10-2020

All very good

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Thyroidectomy
28-10-2020

Care at the Lister Hospital was very good.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Anterior Hip Replacement
21-10-2020

I was extremely well looked-after.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Video Consultation
15-10-2020

Great patient experience, they are minimising the risk of COVID really well.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Cataract Surgery
Complex Cataract Surgery
Eye Problem
Ophthalmology
Vision problems
11-10-2020

Received good care and treatment at the lister hospital - had surgery alone and husband was not allowed to be with me pre or post surgery however i never once felt alone or left out as the whole team were very nice. I was given great care by all the staff members on the day. They can do better in terms of proactively keeping next of kin informed during and after surgery though and the discharge process could have been quicker and smoother.

Overall
5
Friendliness
4
Wait time
5
Cleanliness
5
Patient seen for:
Endometriosis
Dysmenorrhoea (Period Pain)
Chronic Pelvic Pain
Heavy Periods (Menorrhagia)
Laparoscopic (key-hole) Surgery
bowel endometriosis
10-10-2020

Good experience

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Bladder Cancer
05-10-2020

The lister was a great hospital, the staff were brilliant. Only negative was shower didn’t work properly.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
3
Patient seen for:
Chronic Pelvic Pain
Heavy Periods (Menorrhagia)
Endometriosis
30-09-2020

Everything about The Lister Hospital was first-rate from the nurses and physios, to the surgeon and anaesthetist, to the room and catering.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Inguinal Hernia
28-09-2020

Great. Not great that the computer has deemed my comment not long enough and asked me to give a longer comment.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
General Urology
28-09-2020

Efficient.

Overall
5
Friendliness
4
Wait time
5
Cleanliness
5
Patient seen for:
Hip and groin pain
23-09-2020

Very good, thank you

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Back Pain
23-09-2020

It was all fine.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Osteoarthritis
22-09-2020

All staff members were helpful and did whatever they could to make me comfortable. There was a mix-up on 2 occasions. Once I was sent to wait on the wrong floor, and on the day of surgery I was told the physio team had no record of any appointment with me. But all staff I had contact with did their best to sort things out and answer all my questions.

Overall
3
Friendliness
3
Wait time
3
Cleanliness
5
Patient seen for:
Bunionectomy
Hammer Toes
18-09-2020

Great team

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
General Urology
17-09-2020

awesome staff and great facilities

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Hip Replacement
16-09-2020

The staff at the Lister Hospital were very friendly and put me at ease. I feel lucky to live within walking distance of the Lister Hospital.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
02-09-2020

professional

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
02-09-2020

Excellent

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
02-09-2020

Very well attended to for my 2 night stay. Nursing. Porters. Household all did brilliantly no complaints

Overall
1
Friendliness
1
Wait time
1
Cleanliness
1
18-08-2020

Excellent. Only issue is that the A/C in my room didn’t work. I came out of my operation and the room was like a furnace. My daughter had to call to get it resolved. Engineers were called. I was told I was to isolate for 14 days after my operation. Yet a mere 2 hours after a major operation, my room had 2 engineers in it. They had masks on - but one of them had his mask pulled down. They were also in and out of my bathroom. This was not acceptable. I should have been moved while they were working and the room sanitised.

Overall
4
Friendliness
5
Wait time
4
Cleanliness
5
13-08-2020

A very comfortable and caring environment

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
31-07-2020

All the staff I saw were very friendly,professional and hardworking however the hospital was understaffed .I had felt sick after the anaesthetic and it took a long time for someone to come to my aid.The room was clean and comfortable but the arrangement for breakfast on the day following the operation was inadequate ,arriving far too late .

Overall
3
Friendliness
5
Wait time