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Spencer Private Hospital Canterbury

Spencer Private Hospital Canterbury

Kent & Canterbury Hospital. Ethelbert Road, Kent, United Kingdom, CT1 3NG

Verified profile
Verified profile

Patient Trust Score

4.39

14 patient reviews

4.43
Overall Experience
4.50
Cleanliness
4.57
Friendliness
4.07
Wait time

18 recommendations for:

Hip Replacement(2)
Knee Arthroscopy(2)
Arthroscopy(1)
Other(13)

Recent patient review

25 Mar 2024

Excellent service and care pre and post operation.

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About

About Spencer Private Hospital Canterbury

Spencer Private Hospitals Ltd is a leading private healthcare provider with its head office and three hospital sites situated in the picturesque county of Kent. What sets Spencer Private Hospitals apart from other private healthcare providers is its unique status as a Private Limited Company and a fully owned subsidiary of the East Kent Hospitals University NHS Foundation Trust. The three hospital sites include the William Harvey Hospital in Ashford, the Kent & Canterbury Hospital in Canterbury, and the Queen Elizabeth Queen Mother Hospital in Margate.

The newly established outpatient facility at Spencer Private Hospital Canterbury offers an array of specialised services in orthopaedics, urology, gynaecology, general surgery and health screening, providing individuals with the convenience of private consultations.

Spencer Private Hospitals offers exceptional clinical care coupled with access to expert Consultants. Patients can expect a safe and supportive environment for their treatment, ensuring peace of mind throughout their healthcare journey. Spencer Private Hospitals have co-location within NHS Trust facilities, providing patients and their families with the unique reassurance and support that comes from being associated with an NHS Foundation Trust.

Spencer Private Hospitals is home to a team of highly skilled Consultants with expertise across a wide range of specialties. The group offers over 200 procedures across several disciplines, including: orthopaedic, general surgery, physiotherapy, gynaecology, ENT, endocrinology, neurology and paediatrics. These Consultants have garnered extensive experience in both the NHS and the private sector, bringing a wealth of expertise to their practice.


Areas of expertise

Based on patient reviews & endorsements by other professionals

  • Hip Replacement (11%)
  • Knee Arthroscopy (11%)
  • Arthroscopy (6%)
  • Back Pain (6%)
  • Fertility Investigations (6%)
  • Others (61%)

Specialties
  • Ear Nose & Throat Surgery (ENT/Otolaryngology)
  • Cardiology
  • Fertility Medicine
  • General Surgery
  • Obstetrics & Gynaecology

All conditions and treatments
  • Back Pain
  • Fibroids
  • Heavy Periods (Menorrhagia)
  • Irregular Periods
  • Knee Pain
  • Shoulder Pain
  • Shoulder Pain
  • ACL (Anterior Cruciate Ligament) Injury
  • Acute Pain
  • Ankle Sprain
  • Hip Replacement
  • Knee Arthroscopy
  • Arthroscopy
  • Fertility Investigations
  • Gynaecological/Pelvic Scan
  • Knee Replacement
  • 24 Hour Blood Pressure Monitor
  • ACL Reconstruction
  • Abdominal Hysterectomy
  • Ankle Arthroscopy

insurers
  • Bupa
  • WPA
  • AXA PPP Healthcare
  • Aviva Health
  • Vitality Health
  • Healix
  • health-on-line

Opening hours

Monday

08:00 - 20:00

Tuesday

08:00 - 20:00

Wednesday

08:00 - 20:00

Thursday

08:00 - 20:00

Friday

08:00 - 20:00

Saturday

08:00 - 18:00

Sunday

00:00 - 00:00

Reviews

All reviews(14)
Replies
Last 7 days
Last 30 days
Last 6 months
Filter by condition:
Hip Replacement (2)
Knee Arthroscopy (2)
Arthroscopy (1)
Back Pain (1)
Fertility Investigations (1)

71 %

14 %

7 %

7 %

0 %

*Star rating based on patient reviews

14 reviews

4.75

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
4.00
Wait time

Excellent service and care pre and post operation.

25 Mar 2024verified patient
Patient seen for:
Torn Meniscus (Cartilage)
Arthroscopy
Knee Arthroscopy

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Very clean. Very friendly. Answered any of the questions that you may have had overall very happy with the service that I received. Except there was no after-care. Apart from the physio that I have every 5 to 6 weeks.

13 Mar 2024verified patient
Patient seen for:
Knee Surgery
Knee Arthroscopy

4.75

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
4.00
Wait time

Only used for consultations. Everyone very friendly and professional.

12 Mar 2024verified patient
Patient seen for:
Hip Replacement

2.25

3.00
Overall Experience
2.00
Cleanliness
2.00
Friendliness
2.00
Wait time

The nursing staff and doctors, on admission, ward, Average, especially the house Officer,- poor bedside manner,

10 Mar 2024verified patient
Patient seen for:
Knee Replacement

3.5

3.00
Overall Experience
4.00
Cleanliness
4.00
Friendliness
3.00
Wait time

My experience at Canterbury has been brilliant can't fault that side. Sadly the call centre side and the consultants secretary replies haven't been great. I spoke to the consultant last Wednesday and arranged a review end of March. The following day I rung and was needing to speak to the consultant as I found out I was pregnant and had no idea what to do or meds to take considering I've had 2 complex losses. I got told I would receive a call back. I didn't so Friday I called again and explained again the situation. They said I would get a call back. Again I didn't. Infact I got a text saying congratulations I've booked a review with your consultant on 28th March... over 5 weeks later! Meaning I would be over 9 weeks. 9 weeks of no medication or early scan. So I called again explaining again my situation that I need the consultant or their secretary to call me to discuss. Again I didn't get a call but a text stating my consultant was off so to call epu regarding any my questions about medication. I was so upset that i was left in limbo with the consultant. Tonight I received a call to say my letters etc are ready to collect from Canterbury and I explained I don't need them as I am pregnant. I explained my experience with Hannah who was so lovely and supportive and she apologised and thinks my consultant wasn't even made aware I called and was pregnant. Thankfully I also emailed the email you contact when booking scans and the lovely lady there gave me help and advice. Such a shame I couldn't get this help from spencer hospital. I also contacted early pregnancy at Ashford and I am now on 4 lots of medication. Good job I did chase things and sort things myself otherwise I would be none the wiser I should of been on this medication and need a scan at 7 weeks. If I left it with the consultant secretary i would be on no medication and no early scan. Very disappointed when they knew full well I've had losses and was concerned. It was like they couldn't care less and didn't want to ring me and just sent me texts being no help.

28 Feb 2024verified patient
Patient seen for:
Fertility Investigations

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I had to go into the Spencer Hospital in Canterbury Kent, following a text message I received regarding my pre assessment operation. As it was very confusing.

08 Feb 2024verified patient
Patient seen for:
Hip Replacement

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

The whole experience was excellent staff Very professional and kind

02 Nov 2023verified patient
Patient seen for:
Knee Pain

2.5

2.00
Overall Experience
3.00
Cleanliness
4.00
Friendliness
1.00
Wait time

So hard to find

06 Sep 2023verified patient
Patient seen for:
Gynaecological/Pelvic Scan

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Seen at appointment time, friendly staff, very reassuring and thorough consultation.

06 Sep 2023verified patient
Patient seen for:
Fibroids
Irregular Periods
Heavy Periods (Menorrhagia)

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Wonderful service from all!

24 Aug 2023verified patient
Patient seen for:
Back Pain
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Specialists

31 SPECIALISTS

Mr Kumar Reddy
Orthopaedic Surgery

4.87

Patient trust score

163

patient reviews

0

professional endorsements
Mr Raman R Thakur
Orthopaedic Surgery

4.84

Patient trust score

75

patient reviews

1

professional endorsement

SS

Ophthalmology

4.89

Patient trust score

24

patient reviews

0

professional endorsements
Mr Paolo Consigliere
Orthopaedic Surgery

5.00

Patient trust score

13

patient reviews

7

professional endorsements

OM

Orthopaedic Surgery

0.00

Patient trust score

0

patient reviews

0

professional endorsements
Mr Sathya Murthy
Orthopaedic Surgery

4.94

Patient trust score

158

patient reviews

5

professional endorsements

4.97

Patient trust score

48

patient reviews

2

professional endorsements
Mr Mark Jones
Orthopaedic Surgery

5.00

Patient trust score

17

patient reviews

2

professional endorsements
Mr Nimesh Patel
Orthopaedic Surgery

4.94

Patient trust score

6

patient reviews

0

professional endorsements
Mr Mohamed Boshnaq
General Surgery

0.00

Patient trust score

0

patient reviews

0

professional endorsements

FAQ

What are Spencer Private Hospital Canterbury's reviews like?

Spencer Private Hospital Canterbury's overall patient rating is 4.39 out of 5 stars on Doctify.

This is based on 14 reviews

Where is Spencer Private Hospital Canterbury located?

Spencer Private Hospital Canterbury is located at Kent & Canterbury Hospital. Ethelbert Road, Kent, United Kingdom, CT1 3NG

When is Spencer Private Hospital Canterbury open?

Spencer Private Hospital Canterbury is open Monday (08:00 - 20:00), Tuesday (08:00 - 20:00), Wednesday (08:00 - 20:00), Thursday (08:00 - 20:00), Friday (08:00 - 20:00), Saturday (08:00 - 18:00), Sunday (00:00 - 00:00)

What consultants work at Spencer Private Hospital Canterbury?

You can find a list of the consultants that work at Spencer Private Hospital Canterbury here

Does Spencer Private Hospital Canterbury accept new patients?

Spencer Private Hospital Canterbury generally accepts new patients.

Get in touch with this practice to enquire as a new patient here