4.89
50 reviews

Priory Wellbeing Centre Fenchurch Street 

150-152 Fenchurch St,, London, United Kingdom, EC3M 6BB 

Overall Rating

Overall
4.9
Friendliness
4.92
Wait time
4.86
Cleanliness
4.86

Top feedback

“I have been made to feel very comfortable about attending sessions and more relaxed and open each time“
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Reviews

4.89 Overall Patient Trust rating
Overall Experience
Wait time
Cleanliness
Friendliness
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
I could not speak higher of the services I received through Priory Wellbeing Centre - my therapist was absolutely amazing and has given me support I needed, always in a friendly and kind manner.
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
I found that the therapist was very open to every discussion and was helpful in guiding me to conclusions as well as helping me understand myself better.
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Rebecca was amazing. I am so grateful for her understanding, kindness and how she made it easy for me to understand the tools I can use to help me feel better. Thank you Becs so much! I will miss our sessions, not because I need your help but because I will miss talking to you! You have helped me to feel like me again xxx
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Overall
(4/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
The initial assessment was really great. After that it seems that the information passed to the next therapist was that I needed only CBT however this was not what was on the assessment form. After that I was provided with a different therapist however I then received a call from the initial therapist as she advised that she had not been told that our sessions had been cancelled (this was a bit of an awkward conversation). Kasia who was the therapist that I had all of my sessions with was very nice and provided me with a lot of tools to help with the recurring daily flashes/ instances (??) that I have. However we did not get to do anything relating to regressing back to the original sources of anguish that I have which is rather distressing as i'm still carrying this forward. Unfortunately my insurance providers would not provide anymore sessions and I didn't realise how much the sessions cost so I am unable to continue. Unfortunately the last session was rather sudden as it was advised in between sessions that I had no more left. Personally I liked all of the people that I had dealt with however there was an awkward all at the beginning and it was a sudden drop off at the end.
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
My experience at the Priory has always been good- smooth and efficient process and no real material issues with standard of care or administration
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Great therapy. Lovely facilities. I feel safe, welcome and respected. Can recommend.
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Nice people good biscuits
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(4/5)
Overall good
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(4/5)
Cleanliness
(5/5)
The priory has helped me in so many ways. So grateful😁
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(3/5)
Cleanliness
(3/5)
Lovely reception team, always helpful. Building could be upgraded but it’s a cosy environment. Therapist is amazing and has helped me through soo much. Highly recommended.
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
I had excellent support and help from Priory to get me through a stressful and anxious time at home and work. I really appreciated the calm approach and helpful methods suggested.
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
I was here for 6 months seeing Elaine weekly. The ladies behind the front desk were always incredibly helpful and friendly - very patient with me moving around my appointments and rescheduling etc! Confidentiality highly respected which was important to me. Elaine was an absolute star; 6 months on I have learnt so much from her and will remember her insights for many many years if not decades. Thank you for everything!
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
The people are very nice
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Lovely receptionist and staff
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Very Good services while waiting for my appointment
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Very good
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Always welcomed with a smile
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
amazing
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Cracking love the staff very kind beautiful and friendly
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