4.5
93 reviews

Priory Hospital North London 

Grovelands House The Bourne, Southgate, United Kingdom, N14 6RA 

Overall Rating

Overall
4.45
Friendliness
4.53
Wait time
4.46
Cleanliness
4.56

Top feedback

“Positive but tiring“
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Reviews

4.5 Overall Patient Trust rating
Overall Experience
Wait time
Cleanliness
Friendliness
Addiction
2/93
Anxiety Disorder
2/93
Bi polar, depression
1/93
Obsessive Compulsive Disorder (OCD)
1/93
Stress
1/93
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Patient seen for:
Addiction
They were quick to get in contact with me after the referral and worked with me to find a session time ASAP and sent me all necessary compliance documents promptly.
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(4/5)
Patient seen for:
Anxiety Disorder Addiction Stress
Everyone I spoke to in this clinic was very professional and made time to listen to what I had to say, I never felt rushed and I am happy I used this service. I didn't give 5* for the cleanliness as I have NEVER visited the clinc and all my treatment has been done online or over the phone. The staff here were very friendly and helpful 😊
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Patient seen for:
Obsessive Compulsive Disorder (OCD)
Was virtual
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Overall
(4/5)
Friendliness
(4/5)
Wait time
(5/5)
Cleanliness
(4/5)
Patient seen for:
Bi polar, depression Anxiety Disorder
Consultant psychiatrist Dr Nnatu has helped me beyond belief.
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Overall
(4/5)
Friendliness
(2/5)
Wait time
(2/5)
Cleanliness
(4/5)
Great place lovely setting beautiful building. The people, in terms of staff, are friendly although somewhat reserved and unavailable.
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
One or more of the categories are difficult to score because I did not visit the hospital, the appointment was conducted via Zoom video call. However, all the people i dealt with including the doctor were efficient, friendly and very professional.
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Overall
(1/5)
Friendliness
(4/5)
Wait time
(4/5)
Cleanliness
(4/5)
My Consultant was amazing Dr Ina Nnatu and the health care ladies were all very friendly and helpful. I just felt things should be explained better before and on the day you arrive. I felt very lost when I arrived had never been any were like it before and cried a lot due to how I was feeling. It was the other patients who comforted me and told me I would be ok. I felt the front reception of the main building was not very welcoming considering were I was.The nurse who took me through asked me to fill out lots of paper work and didn't explain much else. I had a man, who was working on reception in the ward on the night shift knock on my door at 10.30pm on his own and asked if he could come in, I said no so he stood at my door and started to tell me a load of stuff which I should of been told my nurse in the day. The food was ok staff working in the canteen were really nice. There is a lot of CPT therapy and a lot of the therapy is done at the same time so you have to choose between them. There is not a lot to do at the weekends. I think you should be given times that you can see your consult, key person and doctor so you are not waiting around and worrying if your miss them. You should also see your therapist/key worker the day you arrive so you can start the therapy the next day, as they choose which therapy you should do. I arrived at 10am on a Thursday and was told I couldn't see a therapist till the following afternoon, so I would of missed out on all that therapy . I asked if it was possible to see someone sooner which they did arrange for the afternoon. I was lucky to be given Emily who was really lovely but you only see them once a week, which I think is not enough. I think more exercise should be put in to the program especially at weekends. During the week they do yoga at the end of the day but that is it. Exercise is so important for mental health. I also think there should be more mindfulness classes as there is only one a week. It was nice to meet other patients and I was lucky to meet a couple who were really nice.
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(4/5)
Cleanliness
(5/5)
Everything is good, apart from the food!
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Overall
(4/5)
Friendliness
(4/5)
Wait time
(4/5)
Cleanliness
(5/5)
The hospital was nice and clean, I never stayed longer than for an appointment
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Overall
(4/5)
Friendliness
(3/5)
Wait time
(5/5)
Cleanliness
(5/5)
Some nurses rude/ intrusive, clean, most staff friendly
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Overall
(4/5)
Friendliness
(5/5)
Wait time
(4/5)
Cleanliness
(5/5)
Couldn't have done without the help of these good people. I'd actually like to go back. Have recommended treatments and services to others.
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Overall
(4/5)
Friendliness
(4/5)
Wait time
(3/5)
Cleanliness
(4/5)
Hospital in need of a refurbishment as a bit tired in places. Very surprised it has no gym facilities as essential to mental health well being. Food is excellent and catering staff super friendly and always there to help. Sometimes popular classes over subscibed due to space constraints but overall good.
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
As an outpatient, I always appreciate the respect and friendliness that the staff show patients. The overall atmosphere is one of professionalism and calm. The fact that the building is attractive and situated in pleasant parkland also adds to the atmosphere of serenity which certainly helps the healing process. I have found all sessions and consultations incredibly helpful and the lunchtime meals are of a very high standard. Overall, I think the Priory is a place where I feel I can get better, and not a place where I feel I am being punished for being ill.
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Overall
(4/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Great expierence, everyone is very friendly and helpful
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(4/5)
Cleanliness
(5/5)
Always very helpful and polite
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Overall
(5/5)
Friendliness
(4/5)
Wait time
(5/5)
Cleanliness
(4/5)
Brilliant
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Stayed for 3 weeks on general . Great experience all round
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Overall
(1/5)
Friendliness
(1/5)
Wait time
(1/5)
Cleanliness
(1/5)
Look after staff
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Very good experience
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Overall
(4/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Great catering and general staff. And doctors
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Other Reviews