4.71
55 reviews

Priory Hospital Hayes Grove 

Prestons Road Hayes, Bromley, United Kingdom, BR2 7AS 

Overall Rating

Overall
4.75
Friendliness
4.75
Wait time
4.71
Cleanliness
4.64

Top feedback

“Wonderful! It’s really helping me lift the darkness. Still a long way to go but I feel the journey has started.“
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Welcome to Priory Hospital Hayes Grove

Psychology
Psychiatry

About

Priory Hospital Hayes Grove is in Bromley, Kent, and provides expert treatment for a range of mental health challenges including depression, anxiety, stress, substance addictions, behavioural addictions, and eating disorders. They also handle complex disorders like PTSD - post-traumatic stress disorder - and accept patients whose treatment elsewhere hasn't been a success. This is a teaching hospital, affiliated with some of the UK's most prestigious universities, so they're at the cutting edge of psychiatric research. They make sure every patient is treated in line with the latest science, the latest treatments, and that makes them one of the nation's leading hospitals for a wide range of conditions. They even provide an outpatient eating disorder service. Canterbury Christ Church University, King’s College London, and Goldsmiths, University of London are all affiliates with the Hayes Grove. Comprehensive, recovery-focused treatment programmes are available here, devised and delivered by specialist psychiatrists, psychologists, therapists and mental health nurses. They're expert at assessments and recommending the best treatment options for each individual, and every treatment programme is carefully tailored. Their focus? To provide personalised treatment programmes and consistently positive outcomes. The serene setting is the ideal environment to address mental health concerns, alleviate the symptoms and take steps towards the happy life you seek.

 

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Opening hours

Location

Sub-Specialties

Addiction
Neuropsychology
Child & Adolescent Psychiatry
Old Age Psychiatry
Sports & Exercise Psychology

Special Interest

Body Dysmorphic Disorder (BDD)
Child & Adolescent Mental Health
Schizophrenia
Depression
Anxiety Disorder
Psychosis
+ 36 more

Procedures

Acceptance and Commitment Therapy (ACT)
Integrative Psychotherapy
Repetitive Transcranial Magnetic Stimulation (rTMS)
Peri/Post Natal Counselling
Psychodynamic Interpersonal Therapy
Eye Movement Desensitisation Reprocessing (EMDR)
+ 19 more

Treatments and Fees

Reviews

4.71 Overall Patient Trust rating
Overall Experience
Wait time
Cleanliness
Friendliness
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(4/5)
Cleanliness
(4/5)
My experience was very good. Ruth Lee was very helpful and professional. I felt I was listened to and helped to make positive changes. I found Ruth easy to talk to and very trusting.
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Pre and post COVID-19 the service we have been receiving since we engaged with the therapists has been exceptional. When you consider the challenges we have all faced this year, the signs of improvement with our son and his specific challenges has been amazing. We are enormously grateful to the team.
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
The whole service from beginning to end was excellent. I felt safe, comfortable, supported throughout the experience
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Really happy with my therapist and results
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Superb. Couldn’t wish for more to be done for the help needed. Even with the coronavirus the care was there when so badly needed. THANK YOU SO MUCH.
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Overall
(4/5)
Friendliness
(4/5)
Wait time
(4/5)
Cleanliness
(1/5)
I never attended the facilities because of the covid restrictions but, I the other services were excellent.
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(4/5)
Priory Hospital Hayes Grove is a lovely place to visit; the staff are friendly and professional (which is a hard balance to strike), the programmes are very well thought out and executed to a high level and the food is wonderful!
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(4/5)
I have been an patient of Priory Hayes Grove for almost 4 years. I receive regular out-patient treatments and have also been admitted as an in-patient 3 times during this period. It has been my experience over that period that the quality of care is excellent. The Nurses on the Lower Court Ward ( where I was staying ) were superb and I was made to feel protected and important at all times. My consultant Psychiatrist and consultant Psychologist have worked very hard to manage my ASD and various mental health conditions that has enabled me to manage my life better and move forward. Indeed the quality of care provided by the hospital generally has definitely without doubt improved over the past 2 years.
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Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Amazing service all-round.
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Priory Hospital Hayes Grove

Many thanks for taking the time to share your experience at Priory Hayes Grove. It is a pleasure to read such positive feedback about the support, care and treatment that we deliver. Please do not hesitate to contact us if we can be of any help in the future. Thank you once again.

Overall
(5/5)
Friendliness
(5/5)
Wait time
(4/5)
Cleanliness
(5/5)
I found a very supportive, positive environment at the Priory Hospital, Hayes which ultimately led me to reduce my dependency on medication and rethink about my life and purpose to live. I can not express my gratitude for Ms. Bhavna Desai and Dr. McLaren in words. The overall experience in the Priory Hospital was very helpful to me in terms of understanding myself and learn to live with all my positive and negative personality traits. :)
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Priory Hospital Hayes Grove

Thank you for taking the time to give us your feedback and it is a pleasure to read such positive comments about the support and treatment that we deliver. The team here at Priory Hospital Hayes Grove are committed to delivering the highest quality of care and we will make sure that your comments are shared with the relevant team. Please do not hesitate to contact us if we can be of any help in the future.

Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Johan, Shelley, Seema and Kate are amazing therapists 🤩 They have helped me so much
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Priory Hospital Hayes Grove

We are so grateful for the time you took to post your feedback in relation to the care and treatment you received from Priory Hayes Grove. It is a pleasure to read such positive comments about our staff and the facility we offer. We will ensure to pass same on to the team. If we can be of any help in the future, please do not hesitate to contact us.

Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
All the staff were amazing. The ATP sessions were fantastic, Paddy, Tess and Beth were supportive, guiding and immensely supportive. The food was lovely as were all the restaurant staff. The ward staff were caring and always there for you. I have enjoyed my stay here which sounds strange but without the Priory I would not be where I am now healthy and most importantly sober. Thank you everyone.
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Priory Hospital Hayes Grove

We appreciate the time you took to post your review, it is a pleasure to read such positive comments about our staff and the facility we offer. We will ensure to pass same on to the team. If we can be of any help in the future, please do not hesitate to contact us.

Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
An excellent facility. Staff are wonderful
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Priory Hospital Hayes Grove

Thank you for taking the time to post your review, it is a pleasure to read such positive comments about our staff and the facility we offer. We will ensure to pass same on to the team. If we can be of any help in the future, please do not hesitate to contact us.

Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
So supportive and caring
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Priory Hospital Hayes Grove

Many thanks for taking the time to share your positive feedback about your experience with Priory Hospital Hayes Grove. We are sure to share same with the rest of the team. Please do not hesitate to contact us if we can be of any help in the future

Overall
(4/5)
Friendliness
(4/5)
Wait time
(4/5)
Cleanliness
(4/5)
Priory Hospital Hayes Grove

Many thanks for taking the time to share your feedback about your experience at Priory Hayes Grove. It is a pleasure to read such positive feedback. Please do not hesitate to contact us if we can be of any help in the future. Thank you once again.

Overall
(4/5)
Friendliness
(4/5)
Wait time
(4/5)
Cleanliness
(4/5)
Priory Hospital Hayes Grove

We appreciate the time you took to feedback about your experience here at Priory Hayes Grove. It is indeed a pleasure to read such positive feedback. Please feel free to contact us if we can be of help in future. Many thanks once again

Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
I had a life changing experience’ The best thing I’ve ever done. It’s changed my whole life and my family’s life for the better. Well worth the money! Brilliant Therapists 😊
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Priory Hospital Hayes Grove

We are so pleased to read such positive feedback and we appreciate the time you took to share your experience here at Priory Hayes Grove. Please feel free to contact us if we can be of help in future. Many thanks once again

Overall
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Beth is a fantastic therapist
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Priory Hospital Hayes Grove

We are so grateful for taking the time to share your positive feedback about your experience with Priory Hospital Hayes Grove. We are sure to share same with the staff in question. Please do not hesitate to contact us if we can be of any help in the future.

Overall
(3/5)
Friendliness
(3/5)
Wait time
(3/5)
Cleanliness
(3/5)
Excellent experience, fantastic staff. Only the rooms and general facilities let it down.
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Priory Hospital Hayes Grove

We appreciate the time you took to post your positive feedback about staff here at Priory Hospital Hayes Grove. We are sure to share same with the rest of the team. Thank you also for sharing your opinion about our rooms and general facilities. We would like to assure you that we are currently carry out refurbishment across this site to improve the looks of Priory Hayes Grove. Please do not hesitate to contact us if we can be of any help in the future.

Overall
(4/5)
Friendliness
(4/5)
Wait time
(4/5)
Cleanliness
(4/5)
Attended the atp program April 2017 and have been part of the aftercare program ever since. I am now a peer supporter and I have found the whole process immensely helpful to my recovery. I am still clean and loving life!
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Priory Hospital Hayes Grove

Thank you for taking the time to give us your feedback and it is a pleasure to read such positive comments about the support and treatment that we deliver. The team here at Priory Hospital Hayes Grove are committed to delivering the highest quality of care and we will make sure that your comments are shared with them. Please do not hesitate to contact us if we can be of any help in the future

Other Reviews