4.9
86 reviews

Optegra Eye Hospital Hampshire 

Fusion 3, Solent Business Park? 1200 Parkway, Whiteley, United Kingdom, PO15 7AD 

Overall Rating

Overall
4.8
Friendliness
4.9
Wait time
4.8
Cleanliness
4.9

Top feedback

“During two recent cataract operations I found everyone involved from receptionist through to consultants, were only interested in my wellbeing and went out of their way to ensure that I knew what was going on, and that I was comfortable with the procedure.“
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Welcome to Optegra Eye Hospital Hampshire

About

Optegra is a true pioneer in eye health care. Our Ophthalmic consultants and surgeons are the best in the industry. Every Optegra consultant is NHS trained and a Fellow of the Royal College of Ophthalmologists (RCO). Recommended by GP’s and Ophthalmologists, we have treated over a million eyes.

Inside our dedicated eye hospitals, our recognised experts perform the full spectrum of ophthalmic procedures using the latest techniques and technologies, under one roof. Cataract removal, laser eye surgery, lens replacement (Clarivu), medical eye treatments and innovations – all performed to the highest clinical standards.

Our singular focus on eye health care and consultant-led approach means we deliver the right treatment for every patient.

Unlike other providers, we work closely with our surgeons to ensure that that all our patients are pre-assessed at their initial consultation and followed-up by the same surgeon who performs their surgery.

Our reviews say as much - we’re the UK’s most trusted eye hospital group as rated by patients. We are committed to ensuring this is maintained by putting our patients at the heart of everything we do.

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Opening hours

Mon :
08:00 AM - 06:00 PM
Tue :
08:00 AM - 06:00 PM
Wed :
08:00 AM - 06:00 PM
Thu :
08:00 AM - 06:00 PM
Fri :
08:00 AM - 06:00 PM

Location

Treatments and Fees

Included
  • A range of treatment types – LASIK and LASEK laser eye surgery options available and wavefront optimised as standard
  • Expert medical team – the same Consultant Ophthalmic Surgeon and their medical team are with you throughout your journey
  • Personalised care – we provide a personalised treatment plan to suit your lifestyle and visual needs
  • A range of detailed diagnostic eye tests will take place with our specially trained clinical teams for your consultant to use to determine if you are suitable
  • Comprehensive aftercare programme tailored to you with any required take home medication and a dedicated out-of-hours helpline number to call
  • Complimentary initial consultation
  • £1795 per eye
Included
  • All diagnostic eye assessment by a lens replacement surgery expert
  • An advanced technology artificial intraocular lens (IOL) specially selected to suit you by your Consultant Ophthalmic Surgeon
  • The procedure and post-operative care undertaken in an Optegra eye hospital
  • All aftercare related to the procedure, including any further top up laser surgery required to achieve your required visual goals
  • £3495 per eye
Included
  • A designated consultant
  • Personalised treatment
  • The latest advanced technology
  • Diagnostic eye tests
  • Comprehensive aftercare
No results found

Reviews

I cannot fault the service at Optegra, Whitely. The staff were incredibly friendly and helpful and although the outcome of my visit was not one I was expecting, the support and service that Optegra conitnued to provide was excellent.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
15-12-2019

Excellent service from Mr Luff and all the staff at Solent Hampshire. After 58 years of wearing glasses, the results are amazing.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
22-11-2019

Friendly staff, comfortable waiting area and I was seen very promptly by the nurse and then the consultant. All very reassuring.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
14-11-2019

Excellent experience of dealing with this organisation, prompt answers to enquiries, friendly staff and service

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
24-10-2019

Having decided upon laser surgery and researched the companies, I decided to choose Optegra due to other reviews. The whole experience has been very good to date, although it came as a bit of surprise when the final bill came through!! Overall I would recommend them.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
29-09-2019

There was no communication on the delay when waiting to be seen. We had to ask twice for an update and waited 45 mins to be seen at a 10:00 appointment

Overall
3
Friendliness
2
Wait time
2
Cleanliness
5
24-09-2019

Excellent service, care and follow up from Mr. Lash and his team. Extremely professional and competent in all areas. I can highly recommend.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
22-09-2019

Very professional and efficient service. Thank you

Overall
4
Friendliness
5
Wait time
5
Cleanliness
5
16-09-2019

I had my first visit to Optegra Eye Hospital Hampshire on Saturday 7th September and I was instantly impressed by the lovely bright & clean building as I entered it.Also the male Receptionist at the desk inside the entrance was very friendly and also the Receptionist in the Main part of the building was lovely. The two females I had at my Appointment Roz & Gerry were very efficient and very pleasant. I was impressed with my appointment and so although I was nervous about my second.Appointment I am looking forward to it now.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
12-09-2019

Very professional set up very extensive pre op screening by friendly staff.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
04-09-2019

Very professional set up

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
02-09-2019

All the staff were very friendly and helpful , this includes both medical and admin. Precedures were explained to me and every effort was made to make me relaxed during the procedures. Mt Gupta who performed the opertions was exceedingly professional and kind. A briiliant experience for a very nervious patient. Thank you.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
31-08-2019

I was delighted to be referred to Optegra for my treatment. All staff were friendly and helpful, the waiting area and consultation rooms were all spotless and smart. There were magazines, newspapers and free coffee, tea and biscuits in the waiting area too. The atmosphere was calm, my appointments were always on time which was wonderful. The staff explained exactly what they were doing and kept me informed throughout. The procedure went very well, again I was kept informed and monitored closely throughout pre op and the procedure itself. All staff were attentive, reassuring, caring and professional. Many thanks to all at Optegra.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
30-08-2019

I have been wearing glasses for driving for 8years and only after a very thorough test and explanation I discovered that there is now no need too. Excellent advice and informative.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
29-08-2019

I’m so glad that I decided to go to Optegra to have lens replacement. The atmosphere is so calming and all the staff are so friendly. The operation was painless and trouble free and I can now see without glasses or contact lenses

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
29-08-2019

Very impressed with whole experience

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
29-08-2019

I cannot rate Optegra high enough. You are made to feel the only patient they are dealing with & they have endless patience dealing with even the simplest questions. That goes for all the staff from least to greatest. My thanks to them all.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
28-08-2019

Excellent service

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
28-08-2019

Excellent initial respose to my enquiry, excellent service and I am very pleased with the end result. No worse than having complex Dental Treatment

Overall
4
Friendliness
5
Wait time
5
Cleanliness
5
27-08-2019

Overall the standard of the service was at a level I would expect. I was slightly disappointed with the length of time I had to wait to see Mr Morris at my initial appointment (about 20 minutes after the scheduled appointment time). I have been particularly impressed by the professionalism of Geri the optometrist.

Overall
5
Friendliness
4
Wait time
4
Cleanliness
5
27-08-2019

Very professional and well organised.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
27-08-2019

Everything is conducted in a very professional and friendly manner. The nurses and optometrist I have met to date have been very keen to do a thorough job. I met the surgeon at my 2nd visit. He was very clear, very thoughtful and never pushed for any surgery. The choice will be mine.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
27-08-2019

Optegra are fast, efficient and reliable. I know that they are science based and that their experience and training is all based in the most modern medical practices but I have to say that in my recent experience with them, the outcome was nothing short of miraculous. I recommend them without reservation; first class service.

Overall
5
Friendliness
4
Wait time
5
Cleanliness
5
27-08-2019

Amazing & filled me with confidence so glad I chose optegra

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
26-08-2019

Everybody at the Clinic were very professional and put me at ease regarding the operation right from the initial consultation to the day of the operation. The after care was excellent. I was contacted the next day and also during the weeks of recovery to check for any problems. There were none and I can see perfectly now with that eye. I'm so grateful to have received first class treatment and ongoing care.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
25-08-2019

A warm welcome always. Great professionalism throughout and a very positive sense of staff working together as a team. Staff appear to be happy in their working environment and comfortable with the senior medical staff.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
25-08-2019

Easy to get to and to park. Waiting for drivers and patients is stress free with all the facilities available. Staff are friendly and helpful. Put at ease and would recomend it to others.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
25-08-2019

could not fault the professionalism, service and care of all of the staff at optegra, some of documentation was a little technical and could provide more simple guidance regarding treatment

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
25-08-2019

Very helpful and proffessional

Overall
5
Friendliness
5
Wait time
4
Cleanliness
5
25-08-2019

Excellent service all round

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
25-08-2019

Everyone was friendly and helpful. I was very nervous and frightened about the procedure. But staff went out of their way to address my fears. Everything went extremely well. It was a very positive experience.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
24-08-2019

Everything was perfect. If someone was sent there to find a fault - I think it would be very difficult for anyone to succeed.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
24-08-2019

I was nervous and had little prior knowledge before my procedure, all the staff were lovely and answered all my questions with patience and kindness.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
24-08-2019

excellent service from start to finish apart from a minor blip with my original appointment time,I turned up but was not expected by the nurse, the consultant wondered why I was late, I was sat in reception having checked in. After that everything was 100%. The lens replacement procedures were entirely painless and very effective. I am typing this on my laptop without glasses, I can read a car number plate at 100 metres. No unpleasant after effects. I am very very pleased.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
24-08-2019

Excellent customer service, every single person I saw was lovely. Op went well. Only criticism would be how roughly the eye tape was ripped off, it left bruises on my eyelids for a few weeks.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
24-08-2019

My experience was amazing start to finish. All the staff were so friendly and made me immediately feel at ease

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
24-08-2019

My experience was amazing start to finish. All the staff were so friendly and made me immediately feel at ease

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
24-08-2019

I was very impressed with the efficiency of the staff and their attention to detail. They put me at ease totally, and although i had a slight reaction to the drugs (note - NOT the procedure) at no time did I feel uncomfortable. I am delighted with the results and not to have to wear glasses anymore is an amazing feeling.. I do not miss them at all!!!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
24-08-2019

I attended open evening when had chance to speak to consultant - impressed. Then arranged appointment for advice after lens replacements at another hospital - I would recommend this service way ahead of Centre for Sight. Would turn to Optegra for advice if needed again in future. Only down side was long waiting time between tests and consultant appointment.

Overall
5
Friendliness
5
Wait time
3
Cleanliness
5
24-08-2019

I found the experience overall professional, personal and friendly.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
24-08-2019

A very reassuring and friendly hospital All of my questions were fully answered and nothing was too much trouble Have recommended to several friends

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
24-08-2019

The staff were all very welcoming. Explained every step of the process clearly. The end consultant discussed various options with me and set all my concerns at ease. Very highly recommended team!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
23-08-2019

Professional experience from start to finish - only regret is not having the op sooner!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
23-08-2019

such professionalism from the time i walked in the door, from checking in to reception to my appointment with the consultant.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
23-08-2019

Very pleased all round, I liked the comfort given when I broke down crying because of my condition. It has not got any better, but I accept the condition as ongoing. Found the staff very friendly and helpful, nothing was too much trouble. Pamela Day

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
23-08-2019

Had an amazing experience. When I first went in for an examination all the staff were friendly and answered any questions. I managed to get the surgery booked in within 2 weeks after deciding to go ahead due to a cancellation and on the day of my surgery all staff members where kind and reassuring making it a smooth and easy appointment. The aftercare was outstanding making sure if I had any issues I could call.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
23-08-2019

A very good and reassuring experience

Overall
5
Friendliness
5
Wait time
4
Cleanliness
5
23-08-2019

Had Lasik. Still awaiting final results but suspect I will be having a "correction" in a couple of months. The process was smooth and easy but obviously as I don't have the desired result (yet) I can't rate the outcome very highly. I am hopeful of a good result next time! The actual surgery is nothing, the result seems to be a bit luck of the draw. For that reason I'm glad I didn't go abroad for a one stop shop.

Overall
2
Friendliness
5
Wait time
5
Cleanliness
5
23-08-2019

Straightforward from the start, I was so anxious and never thought I could go through with eye surgery however the initial consultations were so thorough and my mind was put at ease. I met the surgeon before my surgery date and again just before my surgery and he couldn’t have been more reassuring to me. He and his team were reassuring throughout the procedure as I was so nervous, I really had nothing to be nervous about! I would do it again in a heartbeat and am so happy with the results.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
23-08-2019

Excellent service excellent advice - couldn't recommend more xxxx

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
23-08-2019