4.6
277 reviews

Nightingale Hospital 

11-19 Lisson Grove, London, United Kingdom, NW1 6SH 

Overall Rating

Overall
4.6
Friendliness
4.6
Wait time
4.6
Cleanliness
4.6

Top feedback

“Excellent staff and treatment “
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Welcome to Nightingale Hospital

Psychology
Psychiatry

About

The Nightingale Hospital, named after the famous Florence, is the central capital's only private mental health hospital and has more than three decades' experience treating patients. 

You'll find a large team of specialists, all committed to diagnosing and treating every kind of psychiatric condition, from eating disorders and addictions to general psychiatry, outpatient therapy, inpatient therapy and day patient therapy, plus professional support for families and carers. The large multidisciplinary team of renowned consultant psychiatrists, psychologists, and therapists delivers specialised, evidence-based treatments and they actively collaborate with their referring GPs, occupational health professionals, psychiatrists’, corporate organisations and academic institutions to make sure they remain at the cutting edge of psychiatric care.

 

This hospital accepts patients on a 24/7 basis and is able to administer a medical detox if necessary.

Conveniently located  a few minutes' walk from Marylebone main line and underground stations, and within a 10-minute walk of Baker Street and Edgware Road underground, it's very easy to get to.

When you arrive you'll immediately feel at ease thanks to the values they hold dear here. You will be treated with respect and compassion. You will experience dedicated care from experts who are committed to making your life better. 

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Opening hours

Location

Special Interest

Mindfulness
Alcoholism
Phobias
Anxiety
Personality Disorders
Post-Traumatic Stress Disorder (PTSD)
+ 2 more

Procedures

Addiction
Eating Disorders
Cognitive Behavioural Therapy (CBT)
Counselling
Repetitive Transcranial Magnetic Stimulation (rTMS)
Eye Movement Desensitisation Reprocessing (EMDR)
No results found

Reviews

Absolutely amazing- they saved my life

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
01-07-2020

The nurses and staff here have been nothing but lovely, kind, supportive and friendly to me. I am a million miles from where I was when I came in and that is due to the help and support from all of the staff here. I can’t thank them enough.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
30-06-2020

Extremely friendly and helpful staff. Never experienced such level of service before.

Overall
5
Friendliness
5
Wait time
4
Cleanliness
4
30-06-2020

It exceeded expectations

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
27-06-2020

Positive and unrelenting support from all staff even with much reluctance from me

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
18-06-2020

I came to the hospital for a 7 day detox after ‘slipping’ from my 12 step recovery programme. The nurses have ‘put me back together again’ after feeling completely broken. I can not thank the whole team enough.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
09-05-2020

It was really inspiring and I realised a lot of things through the groups and therapy about my self I appreciate all the help.

Overall
4
Friendliness
4
Wait time
4
Cleanliness
4
20-04-2020

My 1:1 therapist Joanne and my psychiatrist Dr. O have been wonderful and have helped me a lot. I feel as though I have made a lot of progress with Joanne and grateful to have had 3 1:1 sessions a week. I’m thankful Dr. O helped me feel heard and helped me fix my night time meds. Though my individual care has been great with Joanne and Dr. O I have had a lot of trouble with other things at the Nightingale. Having nursing staff tell me I “should have reported it sooner”, and it referring to me being raped was quite unsettling and then “yeah well what if other people got hurt because you didn’t report it sooner” was not a great follow-up. This is one of MANY instances. Another thing I feel needs to be addressed is how repetitive groups are. If groups only have 2 weeks alternating it becomes hard to want to go to something that’s incredibly repetitive. When I experienced “CBT” here it was somehow more like IPT and I didn’t find that helpful whatsoever. In groups if you need to use the loo you can’t come back which feels like a punishment and I personally felt trapped. Finally we are not listened to. When “we” the ward, had community meetings nothing had been addressed. The staff is also not heard. These complaints we’d had weren’t unreasonable such as art supplies, or Netflix. We just wanted things purely for morale and this was ignored for WEEKS (about six weeks) and still hasn’t been followed up with: which lets me know no one listens (if there’s a problem) to the patients nor their staff.

Overall
4
Friendliness
4
Wait time
4
Cleanliness
4
16-04-2020

All the staff are lovely and supportive

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
16-04-2020

Although i didn’t want to come to hospital for treatment, I could not of come to a better place. The staff are so kind and caring, putting my needs first and making sure all of my needs are met. The patients are so lovely, instantly making me feel welcome. It it was not for here or the about of support I have reserved I would not be where I am today. I am so thankful for all the help I have received and I feel grateful to have met such wonderful people. They are truly one in a million.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
14-04-2020

It’s been exceptionally well in the way my group therapy has benefited me for my stay here. The only issue was with the medications provided by the nurses and the times that were given out. Also the coronavirus has made the nurses actions and preventative measures to be not that great but all in all, amazing and humbling experience.

Overall
4
Friendliness
4
Wait time
4
Cleanliness
4
02-04-2020

Nursing and medical support excellent, therapy structured and effective

Overall
4
Friendliness
4
Wait time
4
Cleanliness
4
30-03-2020

Clean and comfortable,very helpful staff and food good quality

Overall
4
Friendliness
4
Wait time
4
Cleanliness
4
30-03-2020

It is a very positive place, made me feel very safe.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
11-03-2020

Great staff, especially Ester, Judy, Brian, Anita, Elizabeth, Jessica, Trish and Miriam. Came in suicidal but leaving optimistic.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
11-03-2020

I never thought I would be leaving a review for a psychiatric hospital! I came here at my lowest point in my life, I didn’t know how to get out of the depression i had spiralled into over the last few years. I am so glad I came here and got the help I needed to go on to live a happy life, something everyone deserves. This place, literally, saved my life. The consultants, the ward nurses, my fellow patients, all have got me to this point where I am ready to leave. I can’t thank them enough.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
10-03-2020

Some good groups and therapists were very helpful and I found then nurses very good to talk to providing emotional support, I found art therapy the most useful , my consultant was very efficient in recommending me a therapist and was accurate in his diagnosis ,

Overall
3
Friendliness
3
Wait time
3
Cleanliness
3
10-03-2020

A good option to stay here if you need a break from civilisation to recover and feel safe. The staff are all very friendly and helpful. It can get a bit boring at times though with not much to do on the wards.

Overall
4
Friendliness
4
Wait time
4
Cleanliness
4
25-02-2020

I didn’t like that I wasn’t given a more rounded introduction / induction. I think that was because I had been a day patient first but things like I didn’t know there was a bath or a laundry for a while. The food has been good and the cleaning staff polite. Some nurses need to improve their bedside manner. Grace, Fiona, Nomusa and Niamh on the 3rd floor are amazing

Overall
4
Friendliness
4
Wait time
4
Cleanliness
4
24-02-2020

Very good staff and consultants

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
13-02-2020

I had a great stay and the staff where angels

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
13-02-2020

I stayed 11 days. It has been a positive experience and I feel ready to be back in the outside world

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
07-02-2020

Very helpful staff

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
07-02-2020

I was very impressed with the care and support from everyone. Thank you.

Overall
4
Friendliness
4
Wait time
4
Cleanliness
4
07-02-2020

Adam the receptionist is INCREDIBLE

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
07-02-2020

Good

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
05-02-2020

Nurses are excellent especially 1B. When I ask for things to be done they get done straight away. And most of the staff in the hospital are really hardworking and friendly.

Overall
4
Friendliness
4
Wait time
4
Cleanliness
4
03-02-2020

The nursing staff on the wards are exceptionally caring and attentive to patients needs.The.classes can be quiet intense if you attend four per day ,I found them beneficial and the knowledge that I took away with helped me deal with combating low mood and anxiety.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
03-02-2020

Excellent food. Humane staff (nurses, doctors). Well treated. The place is strict with respect to the rules and personal safety. At times I felt as though my freedom had been taken by making me constantly ask to charge my phone and laptop, tasks requiring social interaction. Charging cords were removed from my room. Overall, Nightingale is professional.

Overall
4
Friendliness
4
Wait time
4
Cleanliness
4
03-02-2020

Saved my life

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
23-01-2020

The nurses and staff are very helpful and friendly. The food is good.

Overall
4
Friendliness
4
Wait time
4
Cleanliness
4
23-01-2020

Safe space with excellent nurses. Good therapy programme.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
22-01-2020

Was good, wished the group therapy wasn’t just focused on two people

Overall
4
Friendliness
4
Wait time
4
Cleanliness
4
22-01-2020

Due to some new rules I found my stay particularly hard, however, the nurses and medical staff have been simply amazing- when feeling low they have picked me up and I have always felt that their duty of care towards me has been exceptional. I did not have enough content in my programme but I understand I was here for a detox. I think the equine therapy and the weird symptoms and calm class was unbelievably helpful and informative.

Overall
4
Friendliness
4
Wait time
4
Cleanliness
4
22-01-2020

Kind nurses. 24 hour help and care. Useful sessions however the CBT sessions often lack true CBT format.

Overall
4
Friendliness
4
Wait time
4
Cleanliness
4
19-01-2020

Good

Overall
1
Friendliness
1
Wait time
1
Cleanliness
1
19-01-2020

Excellent staff: friendly and knowledgeable; at times slightly understaffed, which can lead to some confusion and inconcsistency. Kitchen needs improvement as the food is regularly of poor quality and taste. Bathrooms need to be done: poor water pressure, often cold, etc.

Overall
4
Friendliness
4
Wait time
4
Cleanliness
4
18-01-2020

Very good and helpful place for a beginner who has not tried to quit before. There was an excellent mix between care and independence when ready. I hope this will be my last time here but if I were ever to relapse this is the place I would come back to.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
18-01-2020

Nightingale Hospital is an incredible place. The staff are compassionate, brilliant, and well-trained. The facilities are very comfortable, and the programs are diverse and carefully designed. I felt safe and, by the time I left, ready to re-enter the world and continue my recovery and live my life again.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
13-01-2020

Very helpful. Groups are excellent

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
13-01-2020

It’s was great experience,I’m sure I had the best of it and I feel different completely in good way.

Overall
4
Friendliness
4
Wait time
4
Cleanliness
4
07-01-2020

The staff are extremely kind and helpful, and the ACU ward was really warm, friendly and inviting, even as it was the Christmas period and many people were juggling holiday leave. My only slight concern was having to try and discuss complex forms both medical, financial and personal when I was a self referral and on my own. Without medical insurance, or access to my personal documents on these details I did feel a bit overwhelmed in the early few days at how many times I had to sign documents. These are necessary I understand, and I got the care I asked for, but felt my mental literacy jumping through hoops at times. I hope this is a fair assessment. I don’t believe acute care, mental health issues or otherwise, should be a moment of assessing competitiveness with other healthcare providers.

Overall
4
Friendliness
4
Wait time
4
Cleanliness
4
30-12-2019

They saved my life again- forever grateful x

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
22-12-2019

This is my first time being in a mental hospital. The staff made me feel safe and secure in my troubled time. I think the only negative is the patient rooms so need a face lift. Gym could be a little bigger.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
22-12-2019

Overall it has been a comfortable stay with the majority of staff providing care to a good standard.Some improvements could be made such as adding toiletries to the bathroom daily as opposed to a patient having to ask.

Overall
4
Friendliness
4
Wait time
4
Cleanliness
4
22-12-2019

The Nightingale Hospital completely blew away my expectations. The staff were incredibly helpful and understanding of issues, and knew how to be helpful without causing unneeded stress. True professionals all of them, I would recommend this location to anyone struggling with mental health.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
22-12-2019

I had a good experience with the staff here at the hospital. Well not necessarily a complaint, it would make sense if the Nightingale utilised technology a little bit more especially during their daily hourly checks period even though I was on an hourly check, there was multiple people checking. So what would normally be every hour sometimes was every 1015 minutes period and when you’re resting in your room that interruption can Be a bit disturbing or offputting

Overall
4
Friendliness
4
Wait time
4
Cleanliness
4
22-12-2019

Ive been happy with my stay here. Nothing more to add really.

Overall
4
Friendliness
4
Wait time
4
Cleanliness
4
20-12-2019

I thought it was very useful and helpful. I really appreciated all the support from the doctors and nurses. The therapy and groups were very useful.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
20-12-2019

I thought it was very useful and helpful. I really appreciated all the support from the doctors and nurses. The therapy and groups were very useful.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
20-12-2019