Moorfields Private Eye Hospital 

9-11 Bath Street, London, United Kingdom, EC1V 9LF 

Overall Rating

Overall Experience

4.7

Friendliness

4.79

Wait time

4.29

Cleanliness

4.82

Top feedback

“A very welcoming experience and well looked after as a patient. Miss Shams and her assistant were excellent and reassuring “
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Welcome to Moorfields Private Eye Hospital

Ophthalmology

About

Moorfields Private Eye Hospital is the private care division of Moorfields Eye Hospital NHS Foundation Trust, located in central London, which is the largest eye specialist hospital in the world. The team at Moorfields Private Eye Hospital aim to provide excellent care using innovative techniques and state-of-the-art technology, all while placing the patient at the centre of decisions.

The prestigious reputation of this hospital both nationally and internationally makes it a trusted choice for thousands of people. The team here consists of compassionate, innovative and highly qualified consultants, surgeons and practitioners with a wide range of expertise in all areas of ophthalmology.

With such a large team of expert clinicians, the hospital offers an expansive range of ophthalmologic procedures and treatments in areas including:

  • Age-related macular degeneration
  • Glaucoma
  • Cataracts
  • Vision problems
  • Diabetic retinopathy
  • Eyelid surgery
  • Refractive lens exchange
  • Laser eye surgery
  • Cosmetic treatments

Care is offered to both adults and children at this hospital.

Moorfields Private Eye Hospital has its own private suites, including: The John Saunders Suite and The Arthur Steele Suite; to allow patients to feel comfortable and relaxed before and after their procedures and/or treatments. The hospital offers both day and overnight stay to patients.

All staff at the hospital are always registered by the appropriate professional bodies and provide care to the standard set by each.

Location

Opening hours

Mon :
08:00 AM - 06:00 PM
Tue :
08:00 AM - 06:00 PM
Wed :
08:00 AM - 06:00 PM
Thu :
08:00 AM - 06:00 PM
Fri :
08:00 AM - 06:00 PM

Team

No results found

Sub-Specialties

Cataract
Glaucoma
Refractive Surgery / Surgical Solutions
Retina
Paediatric (Pediatric) Ophthalmology

Special Interest

Age-Related Macular Degeneration (AMD)

Procedures

Laser Eye Surgery (LASIK/PRK/LASEK)
Urgent Eye Care
Eyelid Surgery (Blepharoplasty)

Reviews

4.65 Overall Patient Trust rating
Overall Experience
4.7
Friendliness
4.79
Wait time
4.29
Cleanliness
4.82
Cataract
166/946
Laser Eye Surgery (LASIK/PRK/LASEK)
146/946
Glaucoma
135/946
Refractive Surgery / Surgical Solutions
65/946
Retina
30/946
Urgent Eye Care
20/946
Eyelid Surgery (Blepharoplasty)
12/946
Age-Related Macular Degeneration (AMD)
11/946
Paediatric (Pediatric) Ophthalmology
9/946
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Sort by:
Overall Experience (5/5)
Friendliness (5/5)
Wait time (4/5)
Cleanliness (5/5)
Patient seen for:
It was a very great experience.
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Moorfields Private Eye Hospital

Thank you for taking the time to leave a review. We’re so pleased to hear you had a good experience with us. Best wishes, the Moorfields Private team

Overall Experience (5/5)
Friendliness (5/5)
Wait time (5/5)
Cleanliness (5/5)
A very welcoming experience and well looked after as a patient. Miss Shams and her assistant were excellent and reassuring
Read more
Moorfields Private Eye Hospital

Thank you for taking the time to leave a review. We’re so pleased to hear you had a good experience with us. We will share your kind words with Miss Shams too. Best wishes, the Moorfields Private team

Overall Experience (2/5)
Friendliness (3/5)
Wait time (4/5)
Cleanliness (4/5)
Patient seen for:
Overall very poor. Waiting area is too small and not comfortable. Never seems to run on time. Took 20 minutes to get some simple eye droops from the pharmacy. No one behaves as if this is a private facility which certainly charges like one.
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Moorfields Private Eye Hospital

Thank you for taking the time to leave a review. We’re sorry to hear that your experience has not met the high standard we set ourselves. Your feedback will be shared with the management team. If you would like to discuss your concerns in more detail, please contact the team at moorfields.privatecomplaints@nhs.net and we will do our best to rectify any issue. Best wishes, the Moorfields Private team

Overall Experience (5/5)
Friendliness (5/5)
Wait time (5/5)
Cleanliness (5/5)
Everyone was friendly , polite and reassuring. Room was clean and tidy. Very happy and grateful
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Moorfields Private Eye Hospital

Thank you for taking the time to leave a review. We’re so pleased to hear you had a good experience with us. Best wishes, the Moorfields Private team

Overall Experience (5/5)
Friendliness (5/5)
Wait time (5/5)
Cleanliness (5/5)
Patient seen for:
Great care - felt very comfortable and fully informed throughout the patient experience
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Moorfields Private Eye Hospital

Thank you for taking the time to leave a review. We’re so pleased to hear you had a good experience with us. Best wishes, the Moorfields Private team

Overall Experience (5/5)
Friendliness (5/5)
Wait time (5/5)
Cleanliness (5/5)
Patient seen for:
Facilities excellent and ALL staff friendly and courteous. Every effort to accommodate patient's wishes and make the entire Moorfield experience as seamless as possible.
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Moorfields Private Eye Hospital

Thank you for taking the time to leave a review. We’re so pleased to hear you had a good experience with us. Best wishes, the Moorfields Private team

Overall Experience (5/5)
Friendliness (5/5)
Wait time (5/5)
Cleanliness (5/5)
Patient seen for:
excellent!
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Moorfields Private Eye Hospital

Thank you for taking the time to leave a review. We’re so pleased to hear you had a good experience with us. Best wishes, the Moorfields Private team

Overall Experience (3/5)
Friendliness (5/5)
Wait time (2/5)
Cleanliness (4/5)
My child had surgery beginning of November and I have repeatedly asked for invoices, payment confirmations and letters for the GP for further test referrals, but I am constantly let down by the administrative staff. It is truly very, very poor and if I had a choice to choose another hospital for my child's care under the same surgeon, I would. Every single time I try to reach the surgeons team I get through to a voicemail and it has never been followed up. In general it takes 3 repeat emails to get any type of response. Poor, poor service not fit for the amount it charges for it.
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Moorfields Private Eye Hospital

Thank you for taking the time to leave a review. We’re sorry to hear that your experience has not met the high standard we set ourselves. Your feedback will be shared with the management team. If you would like to discuss your concerns in more detail, please contact the team at moorfields.privatecomplaints@nhs.net and we will do our best to rectify any issue. Best wishes, the Moorfields Private team

Overall Experience (5/5)
Friendliness (5/5)
Wait time (4/5)
Cleanliness (5/5)
Lovely friendly staff and good experience
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Moorfields Private Eye Hospital

Thank you for taking the time to leave a review. We’re so pleased to hear you had a good experience with us. Best wishes, the Moorfields Private team

Overall Experience (5/5)
Friendliness (5/5)
Wait time (5/5)
Cleanliness (5/5)
From the initial first phone call to the paperwork the information givenand the actual procedure …. Outstanding
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Moorfields Private Eye Hospital

Thank you for taking the time to leave a review. We’re so pleased to hear you had a good experience with us. Best wishes, the Moorfields Private team

Other Reviews