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GenesisCare Milton Keynes

GenesisCare Milton Keynes

Sunrise Parkway, Linford Wood, Milton Keynes, United Kingdom, MK14 6LS

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Reviews

All reviews(24)
Replies
Last 7 days
Last 30 days
Last 6 months
Filter by condition:
Breast Lump (8)
Breast Cancer (5)
Radiotherapy (4)
Breast Consultation (3)
Prostate Cancer (3)

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*Star rating based on patient reviews

24 reviews

1.75

1.00
Overall Experience
3.00
Cleanliness
2.00
Friendliness
1.00
Wait time

I would not recommend GenesisCare Milton Keynes - it took me weeks of chasing to get a copy of my clinicians letter only to find that it was factually incorrect in the most insensitive way possible. Then when I complained they advised that the doctors don't actually work for them at all. So they claim that their team includes doctors but actually it doesn't.

04 Jun 2022verified patient
Patient seen for:
Breast Pain Management

Reply from GenesisCare Milton Keynes

Thank you for your feedback. We aim to provide all our patients with outstanding service at all times and we’re sorry that you felt your experience could have been better on this occasion. We are aware that our Centre Leader has already reached out to discuss the matter with you directly. Meanwhile, to clarify, while we do not directly employ our doctors, they all work with us under practicing privileges, which is standard practice across many organisations in the UK.

06 Jun 2022

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Such friendly staff and the process was faultless.

23 Mar 2023verified patient
Patient seen for:
Breast Lump
Mastectomy

Reply from GenesisCare Milton Keynes

Thank you for sharing your positive review. We will ensure your comments are passed on to our team.

27 Mar 2023

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Excellent service with care, compassion and friendliness. All of what you need when you are worried. Cannot rate them more highly.

30 Jun 2023verified patient
Patient seen for:
Breast Lump

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

My first experience today at a breast clinic.. I was so anxious. I can only say that I had the most caring, wonderful and positive experience from both Lisa and Dr Khan. I wish I had taken a note of the name of the HCA in the biopsy procedure as well. What a compassionate, amazing people I had the pleasure of looking after me today. I attended with my mum who would echo my words above. I didn’t get the perfect outcome for me today which would have been “all clear” nothing to worry about but I have biopsy results to go back for in a couple of weeks. What I do know is this… I feel safe and looked after, I feel cared about and understood. Dr Khan and Lisa.. thank you so much from the bottom of my heart for your kindness today. Love Jane x ❤️

27 Feb 2023verified patient
Patient seen for:
Breast Cancer

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

excellent experience you couldn’t ask for more.

06 Jun 2023verified patient
Patient seen for:
Lung Cancer

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Very very kind caring and friendly staff. So glad being it’s been a worrying time. The staff couldn’t do enough.

05 Oct 2022verified patient
Patient seen for:
Breast Lump

Reply from GenesisCare Milton Keynes

We are delighted our team made you feel at ease during your treatment. Thank you for your kind review.

11 Oct 2022

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Absolutely fantastic! I am so impressed. I got an appointment the following day having found a lump. I saw a consultant who was pretty sure there was nothing to worry about but sent me for a mammogram and ultrasound just to be sure. Within 30 minutes I had had both tests and was given the all clear by the consultant, with a six week follow up check with him booked. Fabulous service and so reassuring not to have to wait for further tests and appointments. Staff were so friendly. If I was to ever need cancer treatment in the future, this is where I would want to come as I have total confidence that I would be very well taken care of. Thank you to everyone who looked after me today in any capacity and a special thanks to Mr Khan who was wonderful!

24 Oct 2022verified patient
Patient seen for:
Breast Lump

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Excellent Service, very friendly staff, speedy results. There was continous reassurance.

30 Sep 2022verified patient
Patient seen for:
Breast Consultation

Reply from GenesisCare Milton Keynes

Thank you for sharing your positive review. We will ensure your comments are passed on to our team.

06 Oct 2022

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I can’t speak too highly of Genesis. Everyone I’ve interacted with has been both friendly and professional. They gave me a great sense of confidence. The medical treatment I received from Dr Dungarwalla has been outstanding.

03 Jan 2023verified patient
Patient seen for:
Chronic Lymphocytic Leukaemia

4.25

3.00
Overall Experience
5.00
Cleanliness
4.00
Friendliness
5.00
Wait time

One member of staff Lisa how was surpost to be my breast cancer nurse was completely useless but the rest where great

13 Jan 2023verified patient
Patient seen for:
Breast Cancer
Radiotherapy

Reply from GenesisCare Milton Keynes

Thank you for taking the time to feedback on your experience. We are sorry to hear that on this occasion our staff member did not meet your expectations. We will raise this with her line manager in order to ensure she gets any support and training required.

24 Jan 2023