Thank you for your comments, which we take very seriously. This has been reviewed by our Clinical Director and forwarded to the wards for action to be taken to ensure there is not a repeat of the situation. We do understand that rest for our patients is important as is confidentiality and thank you for bringing this to our attention. We have also noted your comments on room temperatures and this will also be reviewed. Kind Regards Jo Colman-Bown

Hi, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. Our core principles are that patients come first and that good enough, never is and we are proud that these principles are upheld by staff and noticed by our patients. Kind regards Jo Colman-Bown

Dear Sir We are sorry that you experienced difficulties with the admin side of your journey here at the St Edmunds Hospital. Unfortunately I have no name to do an investigation into what has happened but if you do wish to contact me please do and I will look into the matter for you. We take great pride in what we do so I am very dissappointed that we have let you down on this occasion. Kind regards Jo jo.colman-bown@circlehealthgroup.co.uk

We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you. Kind Regards The St Edmunds Hospital Team

Hi, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at St Edmunds Hospital! Kind Regards The St Edmunds Hospital Team

Hi, we are very happy we could provide you with a positive experience and that we were able to go above and beyond your expectations. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. Our core principles are that patients come first and that good enough, never is and we are proud that these principles are upheld by staff and noticed by our patients. Kind regards Jo Colman-Bown

Hi there, thank you for taking the time to leave a review for us at St Edmunds Hospital and thank you for the feedback which is very important to the team here. We are working through a modernisation programme, which started in the most critical areas of the hospital, the theatres, and which has then moved to the accommodations which are ongoing; both of which we felt were necessary for our patients treatment and recovery. We are then following up with other areas of the hospital. We are glad you found our staff to be so supportive during your experience here at St Edmunds Hospital. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. Our core principles are that patients come first and that good enough, never is and we are proud that these principles are upheld by staff and noticed by our patients. Kind regards Jo Colman-Bown

Hi, thank you for your review; we are happy to pass along your comments to the team here at St Edmunds Hospital! May I assure you that we do have an RMO onsite whenever patients are onsite and in the evenings we hold the security of staff and patients as a top priority, with staff on duty available to assist with your departure. Kind regards Jo Colman-Bown

Hello, we're happy to hear you had such a positive experience with our team! Thank you so much for your feedback! We hope you have a great day!

Hi there, we are very happy to have provided you with such a positive experience! We are happy you found our staff to be so caring and attentive during your experience here at St Edmunds Hospital. Kind Regards Jo Colman-Bown