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St Edmunds Hospital (part of Circle Health Group)

St Edmunds Hospital (part of Circle Health Group)

St Mary's Square, Bury Saint Edmunds, United Kingdom, IP33 2AA

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Reviews

All reviews(146)
Replies
Last 7 days
Last 30 days
Last 6 months
Filter by condition:
Rheumatology (23)
Joint Pain (20)
Cataract Surgery (18)
Colonoscopy (13)
Upper Gastrointestinal Conditions (Oesophagus & Stomach) (13)

89 %

10 %

1 %

0 %

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*Star rating based on patient reviews

146 reviews

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Very smooth experience

27 Sep 2022verified patient
Patient seen for:
Inflammatory Arthritis
Joint Pain
Osteoporosis

Reply from St Edmunds Hospital (part of Circle Health Group)

Thank you for your review. We are really pleased you had such a good experience here at the St Edmunds Hospital. We always strive to reach and exceed expectations, to give our patients the very best treatment and care possible. We are pleased we have been able to demonstrate this to you. Kind Regards Jo Colman-Bown

02 Jan 2024

4.5

3.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Generally the experience was good, however the pre-admissions element wasn't great. The team often didn't call when scheduled and at one point scheduled me in for a Covid test without telling me (I only found out because I called them). It seemed chaotic and confusing

29 Jul 2022verified patient
Patient seen for:
Swallowing Disorder (Dysphagia)

4.75

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
4.00
Wait time

As i expected , helpful , precise and professional

18 Sep 2022verified patient
Patient seen for:
Shoulder Pain
Arthritis

Reply from St Edmunds Hospital (part of Circle Health Group)

Thank you for your review. We are really pleased you had such a good experience here at the St Edmunds Hospital. We always strive to reach and exceed expectations, to give our patients the very best treatment and care possible. We are pleased we have been able to demonstrate this to you. Kind Regards Jo Colman-Bown

02 Jan 2024

4.75

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
4.00
Wait time

When I arrived I was able to wait in a lovely spacious waiting area and within 30 minutes I was called in, the waiting area and consulting rooms were very clean, all staff were helpful and friendly.

29 Oct 2021verified patient
Patient seen for:
Cataract Surgery

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Fantastic service

16 Nov 2020verified patient
Patient seen for:
Psoriasis Treatment
Acne

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I have covered everything i want to say. I have only praise for the professional consultation.

03 Dec 2020verified patient
Patient seen for:
Back Pain
Osteoarthritis

2.5

3.00
Overall Experience
3.00
Cleanliness
3.00
Friendliness
1.00
Wait time

we arrived ~7pm so it was very quiet we waited more than 45 mins for our 7pm appointment

28 Jan 2020verified patient

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Can’t fault the hospital

01 May 2021verified patient
Patient seen for:
Joint Injection

4

4.00
Overall Experience
5.00
Cleanliness
4.00
Friendliness
3.00
Wait time

Receptionist who dealt with me was very polite and efficient, but the one who dealt with my daughter (who was accompany me by agreement with Dr. O'Reilly was not very polite, and did not ask me why she was with me. I did have to wait over 30 minutes beyond m appointment time, but I accept that consultants may well over run because the are doing such a thorough job; maybe the receptionist could have just advised me assuming she knew!)

03 May 2021verified patient
Patient seen for:
Arthritis
Osteoarthritis

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Used this hospital many times. Staff are very friendly and the hospital extremely clean. Only down side is lack of parking

18 Jun 2022verified patient
Patient seen for:
Liver Function Tests
Liver Disease