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St Edmunds Hospital (part of Circle Health Group)

St Edmunds Hospital (part of Circle Health Group)

St Mary's Square, Bury Saint Edmunds, United Kingdom, IP33 2AA

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Reviews

All reviews(147)
Replies
Last 7 days
Last 30 days
Last 6 months
Filter by condition:
Rheumatology (23)
Joint Pain (20)
Cataract Surgery (18)
Colonoscopy (13)
Upper Gastrointestinal Conditions (Oesophagus & Stomach) (13)

89 %

10 %

1 %

0 %

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*Star rating based on patient reviews

147 reviews

4.5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
3.00
Wait time

The hospital was clean but felt it is probably due for a make over but this is not a criticism.

24 May 2022verified patient
Patient seen for:
Cataract Surgery

4.5

3.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Generally the experience was good, however the pre-admissions element wasn't great. The team often didn't call when scheduled and at one point scheduled me in for a Covid test without telling me (I only found out because I called them). It seemed chaotic and confusing

29 Jul 2022verified patient
Patient seen for:
Swallowing Disorder (Dysphagia)

4.75

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
4.00
Wait time

As i expected , helpful , precise and professional

18 Sep 2022verified patient
Patient seen for:
Shoulder Pain
Arthritis

Reply from St Edmunds Hospital (part of Circle Health Group)

Thank you for your review. We are really pleased you had such a good experience here at the St Edmunds Hospital. We always strive to reach and exceed expectations, to give our patients the very best treatment and care possible. We are pleased we have been able to demonstrate this to you. Kind Regards Jo Colman-Bown

02 Jan 2024

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Excellent

27 Sep 2022verified patient
Patient seen for:
Diarrhoea
Endoscopy (OGD)
Bloating

Reply from St Edmunds Hospital (part of Circle Health Group)

Thank you for your review. We are really pleased you had such a good experience here at the St Edmunds Hospital. We always strive to reach and exceed expectations, to give our patients the very best treatment and care possible. We are pleased we have been able to demonstrate this to you. Kind Regards Jo Colman-Bown

02 Jan 2024

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Very smooth experience

27 Sep 2022verified patient
Patient seen for:
Inflammatory Arthritis
Joint Pain
Osteoporosis

Reply from St Edmunds Hospital (part of Circle Health Group)

Thank you for your review. We are really pleased you had such a good experience here at the St Edmunds Hospital. We always strive to reach and exceed expectations, to give our patients the very best treatment and care possible. We are pleased we have been able to demonstrate this to you. Kind Regards Jo Colman-Bown

02 Jan 2024

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Friendly staff, clean environment, short wait times

07 Nov 2022verified patient
Patient seen for:
Gastroscopy

Reply from St Edmunds Hospital (part of Circle Health Group)

Thank you again for taking the time to let us know how we did. Thank you for your review. We are really pleased you had such a good experience here at the St Edmunds Hospital. We always strive to reach and exceed expectations, to give our patients the very best treatment and care possible. We are pl eased we have been able to demonstrate this to you. Kind Regards Jo Colman-Bown

03 Jan 2024

4.75

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
4.00
Wait time

Very efficient and the Nurses went above and beyond. I usually dislike visiting hospitals in all circumstances, however St Edmunds was a refreshing experience. Obviously I'd recommend you didn't get injured so you had no need for a hospital, but if you do then this seems to bet he place to be.

14 Oct 2022verified patient
Patient seen for:
Back Pain
Rheumatology

Reply from St Edmunds Hospital (part of Circle Health Group)

Thank you for your review. We are really pleased you had such a good experience here at the St Edmunds Hospital. We always strive to reach and exceed expectations, to give our patients the very best treatment and care possible. We are pleased we have been able to demonstrate this to you. Kind Regards Jo Colman-Bown

03 Jan 2024

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

There really is customer service (which is lacking in many other industries), and I received a warm friendly welcome.

15 Oct 2022verified patient
Patient seen for:
Knee Pain
Rheumatology
Gout

Reply from St Edmunds Hospital (part of Circle Health Group)

Thank you again for taking the time to let us know how we did. Thank you for your review. We are really pleased you had such a good experience here at the St Edmunds Hospital. We always strive to reach and exceed expectations, to give our patients the very best treatment and care possible. We are pl eased we have been able to demonstrate this to you. Kind Regards Jo Colman-Bown

03 Jan 2024

4.75

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
4.00
Wait time

The staff of the hospital were very helpful and charming. The waiting room is light, modern and very comfortable.

10 May 2022verified patient
Patient seen for:
Joint Pain

Reply from St Edmunds Hospital (part of Circle Health Group)

Hello there, thank you; we appreciate your feedback! We are really pleased you had such a good experience here at the St Edmunds Hospital. We always strive to reach and exceed expectations, to give our patients the very best treatment and care possible. We are pleased we have been able to demonstrate this to you. Kind Regards Jo Colman-Bown

02 Jan 2024

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

The hospital staff were, without fault on every level. From reception, pre-admission, nursing staff, theatre staff, anaesthetist and catering staff, all made the visit to BMI stressless and left me feeling confident throughout the duration. Post op was just as faultless, with time and care at the top of their agenda. I left feeling that I had been professionally overseen and taken care of at every stage during my stay.

11 Apr 2022verified patient
Patient seen for:
Cataract Surgery
Cataracts
Complex Cataract Surgery

Reply from St Edmunds Hospital (part of Circle Health Group)

Hello there, thank you; we appreciate your feedback! We are really pleased you had such a good experience here at the St Edmunds Hospital. We always strive to reach and exceed expectations, to give our patients the very best treatment and care possible. We are pleased we have been able to demonstrate this to you. Kind Regards Jo Colman-Bown

02 Jan 2024