4.8
19 reviews

Cheltenham General Hospital 

Sandford Road, Cheltenham, United Kingdom, GL53 7AN 

Overall Rating

Overall
4.7
Friendliness
4.7
Wait time
4.7
Cleanliness
4.8

Top feedback

“Everything was very clean, the staff were kind and helpful and I felt I was in good hands“
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Welcome to Cheltenham General Hospital

Opening hours

Mon :
09:00 AM - 05:00 PM
Tue :
09:00 AM - 05:00 PM
Wed :
09:00 AM - 05:00 PM
Thu :
09:00 AM - 05:00 PM
Fri :
09:00 AM - 05:00 PM
Sat :
09:00 AM - 05:00 PM
Sun :
09:00 AM - 05:00 PM

Location

No results found

Reviews

Everyone was really friendly and helpful

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
30-06-2020

All ok!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
24-02-2020

Excellent service with kind and understanding staff. Would highly recommend.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
19-01-2020

I had a great experience here! The room was warm, clean and tidy and all of the nurses were very friendly, even in the middle of the night. I have a few food allergies and they were happy to accommodate.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
15-01-2020

The staff were friendly and cared. There service was wonderful and person centred. The cleanliness was amazing and individual rooms gave good privacy and rest. The food was amazing and catered of my needs and at my convenience. Even having my husband present, having hot drinks available and meal at a small price was great, it gave me reassurance and comfort. Nurses were always checking I was ok and respected my privacy by knocking the door 1st, they also always introduced themself if 1st time meeting me. The reception staff were polite and welcoming. Also the hospitality staff and domestic staff were also very respectful and polite.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
15-01-2020

Cheltenham was very satisfactory

Overall
5
Friendliness
4
Wait time
5
Cleanliness
5
14-01-2020

Always a very clean environment. Staff are professional, whilst ensuring they put the patient at ease.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
12-12-2019

Happy

Overall
4
Friendliness
5
Wait time
4
Cleanliness
5
29-11-2019

Thanks to all the nurses on the ward who looked after me.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
27-11-2019

Excellent professional staff

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
27-11-2019

Great breakfast! Nice room and attentive staff. Outpatients nurses are also lovely .

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
21-11-2019

All the staff were excellent, the hospital was clean and bright and I was taken care of with true care and attention.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
21-11-2019

Wonderful breakfast, nice enough room and attentive nurses.

Overall
5
Friendliness
4
Wait time
4
Cleanliness
4
17-10-2019

Found the ward I was in very busy, but the medical staff were very efficient and ready to help the patients at all times.

Overall
4
Friendliness
5
Wait time
5
Cleanliness
5
06-10-2019

The Pre-op experience was a little long, waited a long time to be taken to theatre but staff were friendly and kind. Facilities did not appear so modern as first TKR op carried out at GRH but wards were much better and although very hot the experience was less stressful.

Overall
5
Friendliness
5
Wait time
3
Cleanliness
4
03-10-2019

Being a nurse myself I understand how busy and stressful the job can be but did feel that most of the nurses were to busy to be friendly and helpful. I wasn’t given very much explanation about things. As if they didn’t have time to talk. I don’t even remember anyone introducing themselves. I was given medication with no explanation as to what it was for, I knew but other people wouldn’t. The physios were friendly and helpful.

Overall
3
Friendliness
2
Wait time
3
Cleanliness
4
02-10-2019

Great hospital with excellent, highly trained and friendly staff. Thank you

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
02-10-2019

Staff friendly and efficient

Overall
4
Friendliness
5
Wait time
5
Cleanliness
5
11-09-2019

Everything was very clean, the staff were kind and helpful and I felt I was in good hands

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
30-08-2019