BUPA Cromwell Hospital
I attended the Cromwell Hospital this year for surgery and was very happy with the care and support I received there during my overnight stay.
Overall efficient experience and seems well equipped and taking all precautions for covid
The hospital itself is well managed (notably good in the time of COVID) and my procedure was conducted well. However, it was disappointing that my arrival was not properly logged which meant I waited an hour and a half before we realised there was a mistake, which suggests either the IT or the systems need to be improved.
Clean, airy and spacious. There’s also a chemist to collect medication and a coffee bar. Overall, a very welcoming location.
The hospital experience was exactly as I expected from a Bupa Hospital
Excellent hospital. Highly recommended
Very efficient and organised Be sure to Arrive ahead of the appointment time to fill in the paperwork
Clean and acceptable
My appointment was during partial Coronavirus lockdown and their safety and hygiene measures were reassuring.
It was a pleasant experience over all, friendly and super kind staff and nurses. Waiting times however may be one area of improvement.
Looks like a private clinic rather than a hospital, albeit with some delay in seeing the doctors. Overall very satisfied.
Satisfactory overall though the ‘check in’ experience is quite poor and at times the reception and waiting area is very busy
The nurses at Bupa hospital are great! I never had to wait and the hospital is spotless!
Lovely hospital, lovely helpful staff
Very polite and friendly hospital. Great staff
Clean and modern hospital
The Bupa hospital always has courteous reception staff and my experience of the doctors there has always been excellent
It started great and then became during the Covid-19 situation which they made as safe and clean as possible.
Satisfied with the visit.
We did an online consultation that worked well
Great experience overall
I had a good experience with Bupa except Bupa trying very hard for me to register and give my card details were there was no need. I had a private consultation and paid privately except using Bupa facilities which I had already paid for in advance. I found this very disturbing as Bupa kept on insisting at reception for my card details for future payments which I never was going to do as it was a one off treatment. Apart from this awful experience the rest was very pleasant, cleanliness, friendliness, Professional staff all good.
Everyone was professional and helpful despite the heightened stress of being in a hospital during Covid-19 - the 3 nurses involved in taking my daughter's blood tests were fantastic!
Dr Chammas is a very professional and caring person. Will recommend her anytime. Very dedicated to her patients and work.
I’ve visited the Cromwell many times for appointments, it is always a welcoming environment. During the lockdown, a nurse takes your temperature at the entrance. staff were fully protected and working extremely hard to continue to service the patients.
I didn't attend the hospital just arranged the visit
Great outpatient care
Everything was fine and professional done.
All the staff at Bupa Cromwell Hospital are friendly and accommodating. I once arrived before my appointment time and my little one was having such a bad coughing fit, he couldn't breathe. The staff were so kind, taking us into a room to wait and be helped (rather than sit in the waiting room) before our appointment began.
My actual consultation was via video call so I am rating the Bupa Cromwell Hospital based on prior visits.
Cromwell is very posh
BUPA Cromwell Hospital was very good, clean, and service was impeccable. Would definitely visit again.
All good. Not long to wait. Very clean.
It was online
Great service ,great standards
I found that Bupa Cromwell was a great place to be looked after with amazing staff. I would say the wait time before appointments was longer than expected.
Everyone we encountered was warm and friendly, efficient and conscientious. Facilities were clean and we were seen promptly. Very good experience!
A very reassuring experience during a difficult time (Coronavirus). I felt the hospital was clean and efficiently organised, and the team were very warm and welcoming.
Generally helpful and friendly. Clean. Handling the COVID measures well
all staff very friendly. excellent food - couldn't ask for more
Pleasant experience, staff were extremely helpful and reassuring.
The BUPA Cromwell Hospital is very clean and efficiently run with minimum waiting time for registration and subsequent consultation and tests.
Very happy with the visit
It's well run but I don't appreciate how difficult it is to move between the pharmacy and the children's section.