BUPA Cromwell Hospital
All good. Not long to wait. Very clean.
It was online
Great service ,great standards
I found that Bupa Cromwell was a great place to be looked after with amazing staff. I would say the wait time before appointments was longer than expected.
Everyone we encountered was warm and friendly, efficient and conscientious. Facilities were clean and we were seen promptly. Very good experience!
A very reassuring experience during a difficult time (Coronavirus). I felt the hospital was clean and efficiently organised, and the team were very warm and welcoming.
Generally helpful and friendly. Clean. Handling the COVID measures well
all staff very friendly. excellent food - couldn't ask for more
Pleasant experience, staff were extremely helpful and reassuring.
The BUPA Cromwell Hospital is very clean and efficiently run with minimum waiting time for registration and subsequent consultation and tests.
Very happy with the visit
It's well run but I don't appreciate how difficult it is to move between the pharmacy and the children's section.
Admin staff is not friendly, you always wait and the worse is the pharmacy. Even though many people work there it takes ages to get a medicine. I would definitely not recommend anyone to get your medicine from there. Overall, if my consultant was doing visits in other practise I would definitely go there.
My only criticism on BUPA Cromwell is the number of vehicles idling outside and therefore the air pollution problem when we go in and out.
Patient and caring nurses. Extremely organized and clean.
Friendly staff, I was given excellent care by all the nurses that looked after me. The ICU is in the process of being modernized, I am sure this will be a nicer facility once complete. Food excellent, good transport links. I would recommend this hospital.
Everything is always very good at the Bupa. The wiring time at the Pharmacy sometimes is very long.
BUPA's team is very competent.
Separate pediatric area is safer for children, however could have access to main building
The staff at reception is always quite rude. We are at the Cromwell a lot and while I understand that they greet a lot of patients, there is never a pleasantry. The staff is also quite curt with regards to insurance. EVery time I visit the hospital it is as if I have never been before with respect to taking down our insurance details. It would be best if the number can be held on file (the number is always asked, questioned, then ask for the card, the card photocopied, etc).
Top notch structure and happy to be able to pay extra from our pockets for our son's health
Prescription waiting times are sometimes a bit slow but other than that its a great hospital, clean and modern.
Excellent facilities and nurses were friendly and efficient !
overall good experience but we could not find an appointment to have a scan and had to go elsewhere.
We havr been going to Cromwell for years and it is always a great experience!
Very busy hospital.
The hospital's facilities are excellent, waiting times very short, and all the staff is helpful, knowledgeable and friendly. I am not giving it full marks because (1) the MRI machine did not work and it was necessary to restart it several times, and (2) after my surgery I was discharged several hours later than expected without an explanation, I was ready to leave but I think the nurses were busy with other patients.
pretty good but wait times could be better
Impressive security and waiting experience
efficient and clean
High quality of service Recommend
Separate children’s consultation rooms. Clean and child friendly
Always very friendly and very clean
Staff are friendly and super helpful Always clean
Like that the pediatrics has been separated from the main hospital. Feels safer re infections and deseases
Queues at the reception desk when checking in. Had to go to a different area to book another appointment, no staff were present.
Not a single sign towards pediatric outpatient clinic
I have been several times in the BUPA Cromwell hospital. Recently, since the child department has changed j must admit the services have definitely improved. Again, would recommend the hospital to everyone.
The staff was very helpful and nice. I didn’t have to wait at all, and was called at the time of my appointment.
Very clean, staff friendly - pleasant experience