4.8
52 reviews

BMI The Duchy Hospital 

United Kingdom 

Overall Rating

Overall
4.7
Friendliness
4.8
Wait time
4.8
Cleanliness
4.8

Top feedback

“Good nursing staff and comfortable rooms.“
Read more

Welcome to BMI The Duchy Hospital

Opening hours

Mon :
09:00 AM - 05:00 PM
Tue :
09:00 AM - 05:00 PM
Wed :
09:00 AM - 05:00 PM
Thu :
09:00 AM - 05:00 PM
Fri :
09:00 AM - 05:00 PM
Sat :
09:00 AM - 05:00 PM
Sun :
09:00 AM - 05:00 PM

Location

No results found

Reviews

I was very well looked after both on appointments before and during my stay in the Duchy. All the staff were caring and friendly.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
06-07-2020

Fantastic ! I had never had an operation before, but everyone was so supportive to me.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
04-06-2020

I have used this hospital on a number of occasions and found it to be extremely professional and welcoming.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
26-05-2020

A very good place to be treated. Friendly and professional.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
13-05-2020

Great Hospital.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
13-05-2020

Wish all hospitals could be like this

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
11-05-2020

Very good.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
11-05-2020

The Duchy was OK and the staff very friendly

Overall
4
Friendliness
4
Wait time
4
Cleanliness
4
11-05-2020

Excellent

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
11-05-2020

Very efficient, minimum wait time

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
06-05-2020

Excellent again! Lovely staff. 100/100

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
24-04-2020

From reception to post operative care, all staff were courteous, helpful and above all professional. The nursing staff especially, because I had most contact with them, were lovely and again very professional. I was kept informed at all times as to what was going on with my case which allayed any minor anxiety I was feeling. Post operative physiotherapy that I had was very good and the staff were extremely professional. An excellent, professional and friendly hospital

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
28-03-2020

Perfectly efficient. Good wait time. Cleanliness good. Amenities in waiting area need updating.

Overall
4
Friendliness
4
Wait time
5
Cleanliness
5
25-03-2020

My second stay in the Duchy in 10 months. First impressions are of a tired old building but that is just the outside. The interior is comfortable and individual wards are more than acceptable. The staff are exceptionally friendly and make you feel as though you are an important part of their day. Totally satisfied and would not hesitate in using The Duchy again if I need to.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
25-03-2020

Very helpful and polite staff.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
22-03-2020

Very Good

Overall
5
Friendliness
5
Wait time
5
Cleanliness
4
20-03-2020

Quickly received an appointment for initial consultation and thereafter an appointment for required procedure. Operating room staff very professional and caring. Nursing staff on ward both prior and post operation were very good and thorough

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
18-03-2020

Excellent experience in every way

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
13-03-2020

Excellent staff and rooms

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
13-03-2020

I underwent surgery to remove metal from a previous operation. I found the experience thoroughly professional, friendly and would have no doubts in recommending the hospital

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
06-03-2020

Well looked after

Overall
5
Friendliness
5
Wait time
4
Cleanliness
4
04-03-2020

The most friendliest and caring staff I have come across.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
04-03-2020

Fantastic

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
04-03-2020

Always clean, on time and flexible with appointments.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
04-03-2020

Nothing was too much trouble

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
01-03-2020

A very pleasant place to be if you are not well!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
28-02-2020

All members of staff with no exceptions have always been very friendly, professional and very helpful.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
26-02-2020

Helpful

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
26-02-2020

Good overall experience with friendly and helpful staff

Overall
4
Friendliness
5
Wait time
4
Cleanliness
5
25-02-2020

Overall I had a good experience at the Duchy. Everyone was very friendly and reassuring

Overall
4
Friendliness
4
Wait time
4
Cleanliness
4
24-02-2020

On the whole the service offered is good.

Overall
3
Friendliness
3
Wait time
5
Cleanliness
5
24-02-2020

Duchy hospital is clean and pleasant place to go. The staff is friendly and always willing to help you out.

Overall
4
Friendliness
4
Wait time
4
Cleanliness
5
23-02-2020

All the medical, domestic and admin staff were all very efficient and nothing was too much trouble. I certainly would recommend BMI Duchy Hospital.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
22-02-2020

It was 10 months ago but my short stay was comfortable and I was professional looked after

Overall
5
Friendliness
4
Wait time
4
Cleanliness
4
20-02-2020

Friendly and professional hospital. All the staff I’ve met have been really kind and caring when I’ve been worried.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
20-02-2020

Facilities were good and staff were friendly and efficient.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
20-02-2020

Staff were very efficient and helpful during all my visits .

Overall
4
Friendliness
4
Wait time
5
Cleanliness
5
20-02-2020

Very good overall, process was efficient, not too long to wait for appointment times, helpful and professional team.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
20-02-2020

Good hospital.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
20-02-2020

Excellent care received.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
19-02-2020

I had several appointments at the Duchy before ultimately undergoing surgery there as a day patient. On all occasions I found the staff to be friendly, well-informed and keen to help. The building always seems clean and appointments run to time. I would be happy to return should the need arise.

Overall
4
Friendliness
5
Wait time
4
Cleanliness
4
19-02-2020

Very friendly and efficient.

Overall
2
Friendliness
5
Wait time
4
Cleanliness
5
14-02-2020

Very clean, friendly staff.

Overall
4
Friendliness
5
Wait time
5
Cleanliness
5
07-02-2020

I felt that I was discharged too early, possibly because I was the only patient in the hospital on Sunday. I also feel that I was discharged with inadequate pain medication, resulting in my having to make a 60 mile return journey to the hospital for a prescription for stronger pain meds.

Overall
4
Friendliness
5
Wait time
5
Cleanliness
5
04-02-2020

Beds too soft after hip replacement, trying to get out of bed difficult. Physios who looked after me on my second replacement did too much and set me back.

Overall
4
Friendliness
5
Wait time
5
Cleanliness
5
01-02-2020

I would struggle to identify anything which was not to the highest standard regarding this hospital.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
29-01-2020

Good location, quiet, clean, helpful and friendly staff who took their time teaching me how to use crutches.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
4
25-01-2020

good hospital

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
23-01-2020

Perfectly satisfactory

Overall
3
Friendliness
3
Wait time
5
Cleanliness
4
22-09-2019

Excellent care.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
04-09-2019