4.8
47 reviews

BMI The Shirley Oaks Hospital 

Poppy Lane Shirley Oaks Village, Croydon, United Kingdom, CR9 8AB 

Overall Rating

Overall
4.8
Friendliness
4.9
Wait time
4.8
Cleanliness
4.9

Top feedback

“Great experience thank you . Welcoming staff“
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Welcome to BMI The Shirley Oaks Hospital

Opening hours

Location

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Reviews

Difficult for them due to covid 19. But needed a more supportive and understanding nurse who took my bloods. I was very anxious when he tried to put my cannula in. Only negative, everyone else was wonderful

Overall
4
Friendliness
4
Wait time
4
Cleanliness
4
08-07-2020

Friendly staff, rooms are clean and spacious, everything you would need in a room.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
05-07-2020

Have been here several times. Has always been good.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
05-07-2020

Excellent - clean, efficient and friendly

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
04-07-2020

excellent service

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
03-07-2020

Have been using Shirley Oaks for years, good location, great specialists, friendly care and admin staff as well as easy parking, appointment booking etc.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
02-07-2020

Nice clean hospital, very friendly staff but could do with a new coffee machine

Overall
5
Friendliness
5
Wait time
4
Cleanliness
5
02-07-2020

Nurse staff were very accommodating and helpful. Wait time for one of my appointments was over an hour.

Overall
5
Friendliness
5
Wait time
4
Cleanliness
5
02-07-2020

Could not be better !

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
02-07-2020

The hospital was very clean, the nurses and staff were very kind and friendly.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
02-07-2020

Really nice hospital in a very quiet setting.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
01-07-2020

1st class. All the nurses and care assistants were very kind and attentive. I was made to feel very comfortable and well looked after.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
27-05-2020

Well-organised and efficient. Waiting room always has seats and free tea, coffee or water. You are always told if your consultant is running a bit late, even if it is just five minutes. It feels busy but effectively so and everyone moves with purpose.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
08-05-2020

Good experience

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
14-04-2020

The Shirley Oaks Hospital is a clean well managed medical institution full of of competent and friendly staff.

Overall
4
Friendliness
5
Wait time
4
Cleanliness
5
15-03-2020

The people at BMI Shirley OAKS Hospital were extremely professional and show a high level of excellence. I couldn't have asked for a better surgical experience.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
03-03-2020

I was recently an inpatient for two nights (20-22-2-20), at The Shirley Oaks Hospital, where I had a total hip replacement procedure. From the pre-op to my release all of the staff were helpful, supportive and attentive. They were really interested in your wellbeing and health and explained everything. The constant support pre/post operation was reassuring. The rooms were comfortable and well equipped. The menu was and food was excellent, far excelled my expectations.I enjoyed my stay at Shirley Oaks Hospital and would like to thank all the staff that I met in helping me to feel relaxed whilst providing excellent health care. I would highly recommend this hospital for your treatment.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
24-02-2020

Friendly stuff and very clean.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
3
11-02-2020

A lovely clean friendly welcoming place

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
07-02-2020

Very good

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
04-02-2020

This is a clean hospital. Staffs are very friendly.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
26-01-2020

Great experience!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
27-12-2019

This is sent to you on behalf of Mr. Harris who has asked me to send this but his words. Shirley Oaks Hospital, is excellent. From beginning to end. All staff whichever department were excellent. Kind caring and friendly. They were efficient and dealt with everything requested. Friendly, efficient and nothing was too much trouble for them. They said Danny was such a good patient and were just so happy to help in anyway they could. The place was spotlessly clean and certainly Shirley Oaks would be recommended to anyone who needed their services.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
23-12-2019

For someone who absolutely fear hospitals with a vengeance I was made to feel relaxed and at ease. Everywhere seemed clean and organised. All the staff I met were extremely friendly and professional and made me feel at home. I would highly recommend.

Overall
5
Friendliness
5
Wait time
4
Cleanliness
5
18-12-2019

I was very satisfied with the service of the BMI Hospital

Overall
4
Friendliness
4
Wait time
4
Cleanliness
5
13-12-2019

Usual efficiency as expected

Overall
4
Friendliness
4
Wait time
5
Cleanliness
5
08-11-2019

I was pleasantly surprized by everyone there , and look forward to coming in for my operation with Mr Walczak .

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
28-10-2019

The staff was amazing and made me feel really comfortable . Plus the food after surgery was very gd

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
17-10-2019

Professional, friendly staff in a clean and modern hospital

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
04-10-2019

I wouldn't go any where else ! From start to finish it makes a Hospital visit for a major op a lot more bearable and worry free. Thanks to all the staff for their professional and friendly approach.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
30-09-2019

Good as always

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
27-09-2019

Very friendly and efficient

Overall
5
Friendliness
5
Wait time
5
Cleanliness
4
27-09-2019

Overall very satisfied

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
16-09-2019

Very nice friendly staff and zero wait time.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
12-09-2019

The whole group of doctors, nurses, receptionists,physiotherapists, hospitality and the cleaners are all very nice. They really make you feel welcome.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
08-09-2019

Very pleasant, not like a hospital, more like a hotel. Very clean, doesn't smell, good environment and pleasant staff.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
15-08-2019

The whole experience at Shirley Oaks from the knee operation through to the physio care I am still having have been a positive experience. I have nothing but praise for the whole team involved in my treatment. And indeed the hospital which in my opinion is run very efficiently.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
15-08-2019

The design of the waiting room is so bright and crowded with chairs - not very comfortable a place to wait. Also the tea/coffee facilities there needs to be serviettes/kitchen roll to wipe up spills. BMI Sloane is designed better. However I had excellent service with my Consultant.

Overall
3
Friendliness
3
Wait time
3
Cleanliness
3
08-08-2019

Excellent experience overall with every member of the staff I was in contact with.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
01-08-2019

The receptionist was very friendly and I didn’t have to wait for long to see Mr walczak.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
24-07-2019

I am very impressed with Shirley Owks Hospital. Very clean and hygiene, quite with a beautiful environment and mind blowing surrounding with green scenic fresh healthy air all around. It is with my deepest gratitude that I am writing this, I truly felt like I was in trustworthy and exceptional hands. The Shirley Owks Hospital management is incredible and I couldn’t recommend a better group of people to help you mentally and physically recover from Surgery. I am extremely thankful for the care and support of the trained staff of the BMI Shirley Owks Hospital provided me. I can’t thank you enough but hope you all know what a difference and impact you (Shirley Owks Hospital) make on people’s life, specially Patient’s life. THANK YOU !

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
24-07-2019

Great experience thank you . Welcoming staff

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
14-07-2019

Fantastic overall experience - Friendly staff and professional service, highly recommended.

Overall
5
Friendliness
5
Wait time
4
Cleanliness
5
10-07-2019

Great local hospital

Overall
5
Friendliness
5
Wait time
4
Cleanliness
5
04-07-2019

Good service

Overall
4
Friendliness
5
Wait time
5
Cleanliness
5
04-07-2019

First impression is that BMI Shirley Oaks is a very busy hospital but despite this there is an air of efficiency and friendly atmosphere.

Overall
4
Friendliness
5
Wait time
4
Cleanliness
5
24-05-2019

Its a nice hospital with friendly staff.

Overall
4
Friendliness
4
Wait time
5
Cleanliness
5
20-05-2019