4.9
29 reviews

BMI Mount Alvernia Hospital 

Harvey Road, Guildford, United Kingdom, GU1 3LX 

Overall Rating

Overall
4.8
Friendliness
4.9
Wait time
4.9
Cleanliness
4.9

Top feedback

“My first visit to the hospital but we were able to park nearby and all at the hospital were friendly and efficient.“
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Welcome to BMI Mount Alvernia Hospital

Opening hours

Location

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Reviews

A well-run facility, with skilled, knowledgeable, and friendly staff.

Overall
5
Friendliness
5
Wait time
4
Cleanliness
4
30-03-2020

Always polite and courteous, I look forward to my visits

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
26-03-2020

Fine, no issues. Parking can be a challenge.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
15-03-2020

Much better than St Peters

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
09-03-2020

The staff are very friendly. It's a pity the physiotherapy rooms are so far away! Tiring when you're on crutches.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
06-03-2020

From the arrival at the lower car park, a man helped my wife who has a walking difficulty inside which was on the level we needed to be on. Everybody was so friendly as usual. The area was clean and even the dirty cups were being collected on a regular basis. Coming back out, we passed reception and an attendant asked if we were going down the steps and if so would we like to take the lift which we did.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
05-03-2020

Clean, friendly and efficient!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
04-03-2020

Had my procedure at Mount Alvernia and all was very professional. Had 2 follow up meetings at Runnymede and all good there as well (apart from the effect of the building works on car park!)

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
27-02-2020

Excellent staff and care throughout difficult time/hospital stay!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
27-02-2020

Excellent facility and the nurses and doctors were very considerate. Excellent service preparing for the procedure and executing the procedure - i would not hesitate to go back if needed.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
24-02-2020

fine. poor parking

Overall
4
Friendliness
4
Wait time
5
Cleanliness
5
20-02-2020

Very good all round.

Overall
4
Friendliness
4
Wait time
5
Cleanliness
5
20-02-2020

Car parking is very limited.

Overall
4
Friendliness
5
Wait time
5
Cleanliness
5
20-02-2020

Well pleased with all aspects of Mount Alvernia and its staff.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
20-02-2020

Overall good experience as in my previous visits. Radiology staff very friendly and helpful too.

Overall
5
Friendliness
5
Wait time
4
Cleanliness
4
20-02-2020

This is a very nice hospital with friendly and efficient staff, good facilities, and is always sparkling clean. Could do with better parking though!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
11-02-2020

The staff at Mount Alvernia have always been very friendly. Prior to becoming a patient with Genesis Care the main problem was with parking. Since Genesis Care now provide a Taxi service there is no longer a problem.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
11-02-2020

Attentive staff, very helpful but sometimes there are long queues to register at main reception.

Overall
4
Friendliness
5
Wait time
4
Cleanliness
5
11-02-2020

Everything was fine and the nurses were very encouraging as were the physios.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
25-01-2020

All very friendly.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
24-01-2020

Excellent staff. Friendly, helpful, caring, cheerful.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
04-12-2019

Overall care and attention made my whole stay extremely comfortable and reassuring. Staff where all very friendly. It might be hard to believe but I felt like I was on a short break being well looked after in every way. Thank you to everyone

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
13-11-2019

Excellent . Nursing , catering , cleaning , physio and pharmacist all took good care of me . A cup of tea at 4am - no problem ! All staff presented as totally confident with what they were tasked to do .

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
25-10-2019

Overall my experience at Mount Alvernia was excellent. My only minor criticism would be that the food could be better.

Overall
4
Friendliness
5
Wait time
5
Cleanliness
5
20-09-2019

Excellent

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
14-09-2019

My visit to Mount Alvernia was a very easy and pleasant experience,.

Overall
5
Friendliness
4
Wait time
5
Cleanliness
5
16-08-2019

All the staff were very good to deal with, and they worked together extremely well as a team passing me between pre-op care, post-op care, physio etc very effectively. The facilities (rooms, food common areas) are all to a high standard.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
24-07-2019

A very nice ward.

Overall
4
Friendliness
4
Wait time
5
Cleanliness
4
09-07-2019

My first visit to the hospital but we were able to park nearby and all at the hospital were friendly and efficient.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
27-06-2019