BMI Mount Alvernia Hospital
Welcome to BMI Mount Alvernia Hospital
A great team from initial coordination, to reception, to procedure. I had a corona virus test at the hospital test two days before my appointment for a colonoscopy. At the hospital on the day of the appointment I waited outside in the car park and was called in on time. Philip Tuffin a member of the procedure team introduced himself to me and took me up to an area whe I to got gowned up and waited for perhaps 10 minutes. Philip Tuffin explained the procedure to me. Once in the procedure room the whole team introduced themselves to me, Lorraine Hawthorne, Dimitrios Chasiotis, and Dr Majumdar ( I had spoken to before) they explained their roles and then we got down to business. Clearly the doctor was the leader but all were talking as appropriate through the procedure. Very easy with no pain despite having minimal anaesthetic. My concerns were always dealt with, and my questions listened to and answered as we went through the procedure. I felt I was in good safe hands. After the procedure I was provided with lunch that I had previously ordered and asked when I wanted to leave. I left due to the mild anaesthetic I had about 90 minutes after the procedure, and handed my written report on the way out.
A well-run facility, with skilled, knowledgeable, and friendly staff.
Always polite and courteous, I look forward to my visits
Fine, no issues. Parking can be a challenge.
Much better than St Peters
The staff are very friendly. It's a pity the physiotherapy rooms are so far away! Tiring when you're on crutches.
From the arrival at the lower car park, a man helped my wife who has a walking difficulty inside which was on the level we needed to be on. Everybody was so friendly as usual. The area was clean and even the dirty cups were being collected on a regular basis. Coming back out, we passed reception and an attendant asked if we were going down the steps and if so would we like to take the lift which we did.
Clean, friendly and efficient!
Had my procedure at Mount Alvernia and all was very professional. Had 2 follow up meetings at Runnymede and all good there as well (apart from the effect of the building works on car park!)
Excellent staff and care throughout difficult time/hospital stay!
Excellent facility and the nurses and doctors were very considerate. Excellent service preparing for the procedure and executing the procedure - i would not hesitate to go back if needed.
fine. poor parking
Very good all round.
Car parking is very limited.
Well pleased with all aspects of Mount Alvernia and its staff.
Overall good experience as in my previous visits. Radiology staff very friendly and helpful too.
This is a very nice hospital with friendly and efficient staff, good facilities, and is always sparkling clean. Could do with better parking though!
The staff at Mount Alvernia have always been very friendly. Prior to becoming a patient with Genesis Care the main problem was with parking. Since Genesis Care now provide a Taxi service there is no longer a problem.
Attentive staff, very helpful but sometimes there are long queues to register at main reception.
Everything was fine and the nurses were very encouraging as were the physios.
All very friendly.
Excellent staff. Friendly, helpful, caring, cheerful.
Overall care and attention made my whole stay extremely comfortable and reassuring. Staff where all very friendly. It might be hard to believe but I felt like I was on a short break being well looked after in every way. Thank you to everyone
Excellent . Nursing , catering , cleaning , physio and pharmacist all took good care of me . A cup of tea at 4am - no problem ! All staff presented as totally confident with what they were tasked to do .
Overall my experience at Mount Alvernia was excellent. My only minor criticism would be that the food could be better.
My visit to Mount Alvernia was a very easy and pleasant experience,.
All the staff were very good to deal with, and they worked together extremely well as a team passing me between pre-op care, post-op care, physio etc very effectively. The facilities (rooms, food common areas) are all to a high standard.
A very nice ward.
My first visit to the hospital but we were able to park nearby and all at the hospital were friendly and efficient.