4.8
155 reviews

OSD Healthcare 

Boundary Way, Hemel Hempstead, United Kingdom, HP2 7YU 
Video consultation available

Overall Rating

Overall
4.9
Friendliness
4.9
Wait time
4.7
Cleanliness
4.9

Top feedback

“Great experience. “
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Welcome to OSD Healthcare

About

OSD Healthcare is a private advanced diagnostics and treatment clinic offering an unrivalled range of accessible outpatient healthcare services in one convenient location.

Open 365 days a year, our services are delivered by eminent consultants, leading specialists and expert nursing staff working closely together as a multi-discipline team dedicated to delivering personalised, compassionate, care in our state-of-the-art clinic, featuring the latest in medical equipment and technologies.

With same-day appointments, transparent, competitive pricing and payment plans to help spread the cost, with or without a referral from the NHS or your current private medical practitioner.

 

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Opening hours

Mon :
08:00 AM - 08:00 PM
Tue :
08:00 AM - 08:00 PM
Wed :
08:00 AM - 08:00 PM
Thu :
08:00 AM - 08:00 PM
Fri :
08:00 AM - 08:00 PM
Sat :
09:00 AM - 04:00 PM
Sun :
09:00 AM - 04:00 PM

Location

Treatments and Fees

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Reviews

Due to an operation on my neck area to release compression on my spinal cord I was finding that my neck movement and discomfort was high. When I came in to the building I was meet with smiles and then there was an ease to check in. Once I meet my physio I immediately felt comfortable and knew that I was in safe hands. Now after a month of therapy my range of movement has increased and my discomfort level has almost disappeared..

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
10-07-2020

I was referred to Daniel Apostol at OSD as a final resort prior to needing knee surgery as I was unable to walk without pain and I had developed a pronounced limp. Following a strict course of pain management and muscle building, I am delighted to say that surgery will not be needed for years to come, if ever. His knowledge is outstanding and his ability to pass that knowledge on to me - and build my confidence - was first class. I may not be running a marathon anytime soon (!) but I am regularly walking miles again. Thank you!

OSD Healthcare

Thank you so much for your valuable feedback. We are so glad you had such a positive experience.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
09-07-2020

I had dreadful knee and hip pain from a sports injury and was struggling to climb the stairs at one point. Daniel helped me to recover using a combination of online sessions (during lockdown) and clinic visits. I was really well coached on what exercises to do and how to manage my injury properly and I have made a full and rapid recovery - really impressed 😀👍🏻👍🏻 Thanks!!

OSD Healthcare

Thank you for such amazing feedback. We are so glad to you back to full health.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
07-07-2020

I have be to three other physiotherapist Which did not solved. Daniel has got my shoulder back to about 95to 100 short time which has been very good. I give him 100 out of 100 Thanks

OSD Healthcare

We are so thrilled you are well on your way to a 100% recovery. Thank you for your feedback.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
06-07-2020

Very helpful with recovery because he has lots of knowledge on the matter. I have had a broken ankle and the recovery has been faster than I could have ever imagined. Can answer any questions to do with physio and muscles.

OSD Healthcare

We are so glad your treatment has been such a positive experience. Thank you for your feedback.

Overall
4
Friendliness
5
Wait time
2
Cleanliness
5
06-07-2020

Excellent experience

OSD Healthcare

Thank you for your feedback. We are so glad you had such a great experience at our clinic.

Overall
5
Friendliness
5
Wait time
4
Cleanliness
5
04-07-2020

Extremely good. OSD called to offer me an appointment the day after I had seen consultant. I Was given appointment with OSD same day and walked away with my results

OSD Healthcare

Thank you for your feedback. We are thrilled you had such a positive experience at our clinic!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
26-06-2020

Thank you for the treatment! Very professional and friendly!

OSD Healthcare

Thank you for you feedback. We are so glad you had a positive experience at our clinic.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
20-06-2020

It is now Friday 19th June. I had an x ray at 12.30 on Tuesday 16th that cost me £125 and I was informed that the Radiologist would ring me that night with the result of the x ray. No one called. On Wednesday my wife rang to be informed I would not receive a report as I was only the patient, and the report had been sent to my Doctor at 1.30pm on Tuesday. I inquired to my doctors and they stated that no report from the OSD had been received. My wife then rang OSD and was informed in no uncertain terms that the report had been sent. On Thursday my wife rang my doctors and again was informed that no report had been received. My wife again rang OSD to be informed that as the Radiologist had not yet made a report on my x ray, it had not been sent to anyone. We were informed that my x ray would be placed on the top of his list and as he would be in later to report and I would receive an e mail later Thursday. It's now Friday. I have not received any e mails or phone calls from OSD. I should have continued my treatment with Spire hospitals as there you receive the report on the same day. I am deeply disappointed with the service that I have received from OSD.

OSD Healthcare

Thank you for the feedback, it has been passed on to the relevant team. Should you wish to discuss your experience further, we encourage you to contact us via email at OSDHealthcareCommunications@osdhealthcare.co.uk

Overall
1
Friendliness
4
Wait time
1
Cleanliness
4
19-06-2020

Excellent.

OSD Healthcare

Thank you for such a positive review. We are thrilled you had such a great experience at OSD Healthcare.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
18-06-2020

Very impressed with my appointment but I didn't feel I received enough subsequent advice on how to deal with or explain the conflicting results of my wife's and my Covid-19 antibody tests. How could I be negative when I was one of 27 people who all became sick at the same time after close contact with someone at a funeral who herself tested positive for Covid-19 the next day and after being with my wife during our parallel illnesses over two months which led to her proving positive for antibodies but not me? Being told just to continue abiding by Government guidelines wasn't helpful. Being told that I could have a repeat test to double-check the first results would have been more understanding of my predicament.

OSD Healthcare

Thank you for your feedback. We will certainly pass your concerns on to the relevant team and should you wish to discuss your experience further, please do contact us at OSDHealthcareCommunications@osdhealthcare.co.uk.

Overall
4
Friendliness
5
Wait time
5
Cleanliness
5
18-06-2020

Had an MRI Scan and it was very thorough and quick.

OSD Healthcare

Thank you for the wonderful feedback!

Overall
5
Friendliness
3
Wait time
5
Cleanliness
5
17-06-2020

It was great having all procedures under one roof

OSD Healthcare

At OSD Healthcare, our aim is to make private healthcare as easy and stress-free as possible and we are so glad you had this experience. Thank you for your feedback!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
17-06-2020

The operation seemed highly efficient and running to time. Staff were very helpful. As this was my first visit I am optimistic that further visits will be equally as agreeable.

OSD Healthcare

Thank you for your feedback. We are so glad you had such a great experience and we look forward to welcoming you to our clinic again.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
17-06-2020

Great Service and lovely staff.

OSD Healthcare

Thank you for the feedback. We are thrilled you had such a positive experience at our clinic.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
17-06-2020

Very happy with how things went. Have to wait and see if the treatment prescribed works of course. Receptionists, appointment maker, and doctor very professional. Well done!!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
17-06-2020

Excellent all round

OSD Healthcare

We are so glad you had a great experience at our clinic. Thank you for the feedback!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
17-06-2020

Excellent considering the circumstances.

OSD Healthcare

Thank you for your feedback! We are glad you had a positive experience at our clinic.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
17-06-2020

Excellent in every aspect.

OSD Healthcare

Thank you for your feedback!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
12-06-2020

Excellent , lovely nurses who were very reassuring and friendly friendly receptionist , receptionist and great consultant too. Mr Chong was amazing . He explained everything so well . Within approx an hr and half at the most I had my consultation with him , then mammogram and scan then Follow appt immediately after and he explained everything in detail .i feel truly blessed to have had such excellent service 😃😃😃

OSD Healthcare

We are thrilled you had such a positive experience at our clinic. Thank you for the positive feedback.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
04-06-2020

The staff were all very professional and caring and the hospital was clean. I was a little surprised though that my temperature was not taken on arrival in light of Covid 19 nor did the staff wear PPE

OSD Healthcare

Thank you for your feedback! We will certainly take your concerns on board.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
02-06-2020

Professional clean and tidy, friendly smart staff. Covid 19 restrictions prevent any unnecessary interaction with others well 😊

OSD Healthcare

We are so glad you had such a wonderful experience. Thank you for your feedback.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
02-06-2020

Professional, polite, friendly. Very positive experience.

OSD Healthcare

Thank you for your feedback!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
02-06-2020

Nurse was a total star.

OSD Healthcare

What wonderful feedback. Thank you for such a positive review.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
02-06-2020

Very quick and professional also pleasant environment

OSD Healthcare

Thank you for your feedback!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
02-06-2020

Great experience, friendly staff, beautiful surroundings and quick fantastic service

OSD Healthcare

We are thrilled you had such a positive experience. Thank you for your feedback.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
02-06-2020

This was a fantastic experience. A fast service and very friendly staff.. amazing!

OSD Healthcare

Thank you for such a positive review!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
02-06-2020

Has an appointment for a drive-through covid swab test. Waiting in reception (no drive-in facility obvious outside), was taken to a room to have something else (not sure what but involved a needle) Then told i should be outside for a drive-through test - despite absence of any directions or instructions Then walked over to a tent in the car-park had to kneel on the ground to have the test (I was too tall for the nurse to reach) - probably better if they just told me to sit in the car. In defence of the centre, everything else has always been 100% in the past - just not well organised yesterday.

OSD Healthcare

Thank you for your review. We certainly appreciate the feedback and will be passing it on to the relevant team. We encourage you to contact us on OSDHealthcareCommunications@osdhealthcare.co.uk should you want to discuss your experience with us further.

Overall
2
Friendliness
5
Wait time
3
Cleanliness
5
02-06-2020

Very efficient, great environment, felt looked after and safe

OSD Healthcare

Thank you for such a positive review!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
28-05-2020

Great friendly staff. Super efficient. No hanging around. Was surprised to be given a clipboard to lean on- wasn’t sure it had been antibacterially wiped down, but perhaps it had. Waited in a part of corridor which is thoroughfare to utility room and stairs, so lots of people passing at less than 2 metres. Nurse super friendly n had mask n apron but no gloves n I didn’t see her wash her hands as she swung from her computer to call me in. My arm was rested on a pillow which is also impossible to wipe down. Didn’t see any hand sanitiser during my visit. So in normal times a perfect service, in Covid times didn’t seem quite enough extra measures for me to feel relaxed.

OSD Healthcare

Thank you for your feedback. We will certainly take your concerns on board to further improve patient experience during these uncertain times.

Overall
4
Friendliness
5
Wait time
5
Cleanliness
3
27-05-2020

smooth and efficient processing through reception. Pleasant waiting area with a cool minimalist look and feel. Excellent attending nurses with the patience to stick with my slow rate of providing a blood sample, which eventually was fine. A positive experience.

OSD Healthcare

We are so thrilled you had such a positive experience. Thank you for your feedback!

Overall
4
Friendliness
4
Wait time
4
Cleanliness
5
27-05-2020

A very smooth and easy experience. All the staff are very friendly and helpful. Very impressed!

OSD Healthcare

We are so glad you had such a positive experience. Thank you for your feedback!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
27-05-2020

Lovely staff & extremely clean.

OSD Healthcare

Thank you for your feedback!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
27-05-2020

It was a pleasurable visit

OSD Healthcare

We are so glad you had a positive experience. Thank you for your feedback.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
27-05-2020

Very polite and helpful.

OSD Healthcare

Thank you for the positive feedback!

Overall
5
Friendliness
5
Wait time
3
Cleanliness
5
27-05-2020

All perfect, would come again

OSD Healthcare

Thank you for your feedback. We look forward to welcoming you again in the future.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
27-05-2020

Friendly and welcoming

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
27-05-2020

Stunning and immaculately clean building. Girls on the desk were very friendly and helpful. Very nice nurse who explained procedure etc well. Very organised. No waiting - highly recommend.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
27-05-2020

Friendly and professional

OSD Healthcare

Thank you for your positive feedback!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
27-05-2020

Prompt, courteous, convenient and efficient.

OSD Healthcare

Wonderful feedback, thank you for your review.

Overall
5
Friendliness
5
Wait time
4
Cleanliness
5
23-05-2020

Nice people. Clean. Easy to get to. Very efficient.

OSD Healthcare

Thank you for your feedback!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
23-05-2020

All good. Helpful staff. Efficient process.

OSD Healthcare

Thank you for your feedback.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
22-05-2020

Couldn’t fault my experience at OSD Healthcare recently. Would definitely recommend. Thank you

OSD Healthcare

We are so glad you would recommend our services. Thank you for your positive feedback.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
22-05-2020

Compared to another private hospital I have visited- this one definitely outshines them. The information given to me was detailed and thorough without being complicated. A lot of my questions were answered and even some myths were cleared up for me as well. Every person I had contact with was friendly. I actually look forward to coming again.

OSD Healthcare

What fantastic feedback! Thank you for such a glowing review.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
22-05-2020

It was a straighforward and professional experience thank you

OSD Healthcare

So glad you had a positive experience. Thank you for taking the time to review our services.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
21-05-2020

Was very happy with the whole experience and staff very friendly

OSD Healthcare

Thank you for your feedback!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
4
21-05-2020

I came for the covid antibody test so wasn’t there for long but it certainly gave me a good impression.

OSD Healthcare

We are so glad you had such a positive experience. Thank you for your feedback.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
21-05-2020

Doctor was friendly and highly experienced to deal with my concern,

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
21-05-2020

Lovely lady on front desk. Welcoming and helpful. The lady that did might test was very reassuring, friendly and explained everything making me feel very at ease.

OSD Healthcare

We are so glad you had such a great experience. Thank you for your feedback!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
21-05-2020

Great service for Covid antibody test, but still waiting for results after nearly 3 days - you need to be more realistic with the wait times. Our daughter got her results first even though she tested 24 hours later, and only one of us has had our results after nearly 3 days.

OSD Healthcare

Thank you for your review. We will certainly ensure the relevant team receives your feedback.

Overall
4
Friendliness
5
Wait time
5
Cleanliness
5
18-05-2020