152 Harley Street
Always a pleasant and easy experience to visit the clinic
friendly and helpful staff in reception warm and efficient nursing staff. comfortable and clean environment
I found the whole experience on my four visits to 152 Harley Street, to be a really good on., The staff were professional, friendly, put you at your ease, and were extremely helpful. I can't praise the receptionist enough who not only always welcomed me with a smile but after my first visit remembered me and after my minor op, helped arrange a cab home for me as I felt it unwise to go by public transport. She put an app on my phone, and another receptionist escorted me downstairs to ensure I got into the right vehicle. The nurses were friendly, caring and managed to put me at ease whilst remaining professional at the same time.
All the staff have been very kind and professional.
The receptionist initially was a bit slow to acknowledge me when I arrived. Once I said who I had appointment with she very quickly took my additional payment. I was asked to complete a couple of medical forms, which I started to do but realised that I had already completed the forms online prior to my appointment. I mentioned this and she said that was fine and not to continue. I used the ladies toilet and found no hand tissues available so used a normal tissue from the box available. I notified the ladies on reception as there was a note in the ladies saying to do so. After my procedure, a couple of hours later I used the ladies again before I left and there was still no hand towels. In my opinion very minor but it's the attention to detail that counts. They were however very kind to my husband and checked he was ok and offered tea/coffee several times. The nursing team that looked after me while I was there were lovely, professional and kind, so thank you very much.
Very positive experience
Very clean clinical atmosphere which is what I want when I visit a doctor. Everyone has always been extremely polite and professional!
Fabulous space and Dr Firas is the best!
Very friendly staff and clean.
Lovely clinic in central London
Modern clinic with lovely staff.
Very good clinic in a great location
A calm and quiet reception with lovely and friendly staff. Everyone there was professional and approachable. Overall, a great experience
It seems like a nice building, the staff were friendly and engaging. Quick process
A very clean, organised and lovely team with limited waiting time.
Very good experience. Very helpful and clear.
Quick and professional - would recommend
The Hallway and stairs could be better but the clinic is lovely.
The receptionists were all very welcoming. The waiting area is clean and comfy and the view is nice towards Regent's Park!
Very professional, nice and efficient. I was taken very good care.
Efficient, kind, patient and easy!
Emma Craythorne’s professional reputation gave me complete confidence in the BCC procedure on my face. The supporting team were very friendly and I am extremely pleased with the outcome. I have no hesitation in recommending Emma.
My recovery could have gone better. Someone was drilling a door as I was coming round from surgery which made me anxious and fearful. You’d expect a peaceful environment to recover but this was not what I got.
152 Harley Street
We are very sorry about your unfortunate experience but had to undertake minor building works in order to assure the safety of other patients. We would normally try and schedule these outside patients' visiting times.
There was a slight delay on my first visit but I always accept that surgery times are flexible and I was told about it rather than just be left to "twiddle my thumbs". if I had one criticism, it would be the lack of relaxing reading material in reception and maybe a coffee machine.
I have had varicose vein laser treatment and hope to go on to have my thread veins dealt with. So far all has gone well. I have found the staff all to be very helpful and courteous.
I was seen on time and reception staff were very polite.
Staff were polite and welcoming and wait time was minimal
I was treated at the clinic in a friendly manner And was seen promptly for appointments on times and dates to suit.
Very informative and very helpful thank you very much!
Very polite customer service. Feel well taken care of. Very happy!
Professional and friendly
Dr Firas is a great doctor. Very professional.
Very relaxed atmosphere and professional.
I have been impressed by doctor Emma and her colleagues. Highly recommended!
The best thing was the friendliness and care, not to mention the humour as well.
Pleasant and professional staff
Convenient, efficient and easy.
People nice. But appointments always running late
It was fast and efficient, and the staff were friendly.