4.86
53 reviews

152 Harley Street 

152 Harley Street, London, United Kingdom, W1G 7LH 

Overall Rating

Overall
4.85
Friendliness
4.91
Wait time
4.87
Cleanliness
4.83

Top feedback

“Staff real helpful and polite “
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Welcome to 152 Harley Street

Allergy Medicine
Paediatrics (children's doctor)
Vascular Surgery
Cosmetic Medicine
Orthotics
Dermatology
+ 4 more

About

We are London's premier private day clinic, nestled in the heart of the capital's most famous medical district, Harley Street.
We operate with the utmost integrity and provide you with only the very best expert advice and support from some of the UK's most renowned, experienced and skilled consultants and clinicians.

We are specialists in cutting-edge procedures and treatments spanning Plastic, Reconstructive and Cosmetic Surgery, Dermatology, including Moh's Micrographic Surgery, Dental & Oral Surgery, Hair Transplant Surgery, Maxillofacial Surgery, Non-Surgical Aesthetic and Laser treatments including the sought after UltraPulse Co2 Laser. We are CQC registered and are committed to working with them to continually enhance and improve the quality of care for our patients.

152 Harley Street is a centre of medical excellence and one of only a few day case surgery facilities in the UK who offer surgical procedures under Local Anaesthetic and Sedation. This means that our patients are able to leave shortly after their procedure, but still receive the same thorough and excellent aftercare that they would expect with a general anaesthetic. Longer procedures that require general anaesthetic and overnight treatment take place in one of our recommended central London hospitals. Our consultant surgeons are supported by expert anaesthetists, nurses and theatre staff who are all qualified to deliver care of the highest standard available.

 

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Opening hours

Mon :
09:00 AM - 05:00 PM
Tue :
09:00 AM - 05:00 PM
Wed :
09:00 AM - 05:00 PM
Thu :
09:00 AM - 05:00 PM
Fri :
09:00 AM - 05:00 PM
Sat :
09:00 AM - 05:00 PM
Sun :
09:00 AM - 05:00 PM

Location

Sub-Specialties

Hand Surgery
Facial Plastic Reconstructive Surgery
General Dermatology
Hair Restoration
MOHS Surgery
Reconstructive Surgery
+ 4 more

Special Interest

Burns & scalds
Skin tags
Minor Skin Surgery
Moles
Eczema (atopic dermatitis)
Skin Cancer
+ 3 more

Procedures

Sclerotherapy
Allergy Blood Tests
Hyperpigmentation Treatment
Skin Cancer Surgery
Skin Grafts
Chin Surgery
+ 39 more
No results found

Reviews

Always a pleasant and easy experience to visit the clinic

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Otoplasty
30-10-2020

Welcoming

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Removal of cyst
Plastic Surgery
09-10-2020

friendly and helpful staff in reception warm and efficient nursing staff. comfortable and clean environment

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Plastic Surgery
09-10-2020

I found the whole experience on my four visits to 152 Harley Street, to be a really good on., The staff were professional, friendly, put you at your ease, and were extremely helpful. I can't praise the receptionist enough who not only always welcomed me with a smile but after my first visit remembered me and after my minor op, helped arrange a cab home for me as I felt it unwise to go by public transport. She put an app on my phone, and another receptionist escorted me downstairs to ensure I got into the right vehicle. The nurses were friendly, caring and managed to put me at ease whilst remaining professional at the same time.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Removal of a Granuloma
28-09-2020

All the staff have been very kind and professional.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Reconstructive Surgery
24-09-2020

The receptionist initially was a bit slow to acknowledge me when I arrived. Once I said who I had appointment with she very quickly took my additional payment. I was asked to complete a couple of medical forms, which I started to do but realised that I had already completed the forms online prior to my appointment. I mentioned this and she said that was fine and not to continue. I used the ladies toilet and found no hand tissues available so used a normal tissue from the box available. I notified the ladies on reception as there was a note in the ladies saying to do so. After my procedure, a couple of hours later I used the ladies again before I left and there was still no hand towels. In my opinion very minor but it's the attention to detail that counts. They were however very kind to my husband and checked he was ok and offered tea/coffee several times. The nursing team that looked after me while I was there were lovely, professional and kind, so thank you very much.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
4
Patient seen for:
Lipoma Removal
Plastic Surgery
14-09-2020

Very positive experience

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Dermatology
skin rejuvenation
Cosmetic Dermatology
14-09-2020

Very clean clinical atmosphere which is what I want when I visit a doctor. Everyone has always been extremely polite and professional!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
08-08-2020

Fabulous space and Dr Firas is the best!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
08-08-2020

Very friendly staff and clean.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
19-05-2020

Lovely clinic in central London

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
28-04-2020

Modern clinic with lovely staff.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
22-04-2020

Very good clinic in a great location

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
22-04-2020

A calm and quiet reception with lovely and friendly staff. Everyone there was professional and approachable. Overall, a great experience

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
14-03-2020

It seems like a nice building, the staff were friendly and engaging. Quick process

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
28-02-2020

Excellent

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
26-02-2020

A very clean, organised and lovely team with limited waiting time.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
25-02-2020

Very good experience. Very helpful and clear.

Overall
5
Friendliness
5
Wait time
4
Cleanliness
4
20-02-2020

Quick and professional - would recommend

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
18-02-2020

The Hallway and stairs could be better but the clinic is lovely.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
12-02-2020

The receptionists were all very welcoming. The waiting area is clean and comfy and the view is nice towards Regent's Park!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
11-02-2020

Very professional, nice and efficient. I was taken very good care.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
04-02-2020

Efficient, kind, patient and easy!

Overall
4
Friendliness
5
Wait time
4
Cleanliness
5
21-01-2020

Emma Craythorne’s professional reputation gave me complete confidence in the BCC procedure on my face. The supporting team were very friendly and I am extremely pleased with the outcome. I have no hesitation in recommending Emma.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
21-01-2020

My recovery could have gone better. Someone was drilling a door as I was coming round from surgery which made me anxious and fearful. You’d expect a peaceful environment to recover but this was not what I got.

152 Harley Street

We are very sorry about your unfortunate experience but had to undertake minor building works in order to assure the safety of other patients. We would normally try and schedule these outside patients' visiting times.

Overall
3
Friendliness
5
Wait time
5
Cleanliness
3
07-01-2020

Good experience

Overall
4
Friendliness
4
Wait time
4
Cleanliness
4
04-12-2019

There was a slight delay on my first visit but I always accept that surgery times are flexible and I was told about it rather than just be left to "twiddle my thumbs". if I had one criticism, it would be the lack of relaxing reading material in reception and maybe a coffee machine.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
21-11-2019

Very good

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
13-11-2019

Excellent

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
07-11-2019

I have had varicose vein laser treatment and hope to go on to have my thread veins dealt with. So far all has gone well. I have found the staff all to be very helpful and courteous.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
01-11-2019

I was seen on time and reception staff were very polite.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
31-10-2019

No complaints

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
04-09-2019

Staff were polite and welcoming and wait time was minimal

Overall
4
Friendliness
4
Wait time
4
Cleanliness
4
12-08-2019

I was treated at the clinic in a friendly manner And was seen promptly for appointments on times and dates to suit.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
25-07-2019

Great

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
27-06-2019

Great service

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
11-04-2019

Lovely staff

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
11-04-2019

Very informative and very helpful thank you very much!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
05-04-2019

Great receptionists.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
01-04-2019

Very polite customer service. Feel well taken care of. Very happy!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
18-03-2019

Professional and friendly

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
12-03-2019

Dr Firas is a great doctor. Very professional.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
08-03-2019

Very relaxed atmosphere and professional.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
07-03-2019

I have been impressed by doctor Emma and her colleagues. Highly recommended!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
05-03-2019

The best thing was the friendliness and care, not to mention the humour as well.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
04-03-2019

Pleasant and professional staff

Overall
4
Friendliness
4
Wait time
4
Cleanliness
4
26-02-2019

Convenient, efficient and easy.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
20-02-2019

Wonderful

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
20-02-2019

People nice. But appointments always running late

Overall
4
Friendliness
4
Wait time
4
Cleanliness
4
13-02-2019

It was fast and efficient, and the staff were friendly.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
13-02-2019