Find your trusted Doctor

Moorfields Private Eye Hospital

Ophthalmology

It is extremely unpleasant being treated as a cash cow. I had diagnostics for cataracts at Bath St on 18 December 2025. It seemed organised and the consultant, Mr Rajesh Deshmukh (RD), answered my questions and so did his practice manager Paula Jessup (PJ). I subsequently asked for written information on the kind of lenses RD recommended and I had agreed to. They are EROV lenses. When I asked for it, PD's response was that RD had talked to me, I said I couldn't remmber everything and my eyes were dilated so I couldn't see information he showed me on his phone. The written information was not provided. in advance of the surgery. PJ directed me to RD's website. The information on the website writes briefly on product benefits, but doesn't explain how they work. I had bilateral cataract surgery on 2 February at New Cavendish. St. Thgere was no explanation, written or verbal, of the process, eg pre-med, med, timing of procedure, rest afterwards. (There is a very brief outline in PD's email of timing). People came and did things to me as the 'animal for slaughter'. Before the procedure, I was given a paper form to fill in for registration. I had already done this at Bath St. Surely the information is on the system. I needed to find my BUPA number and authorisation code again, GP Practice etc. I also had received a pre-procedure call when this information could have been checked etc. For several days, I couldn't read the written instructions provided after the procedure. A nurse did discuss them however I hope it is understandable that I didn't remember all of them. Additionally I couldn't read the numbers on the eye drops packing for several days. The second bullet point on the instructions says 'your vision will be blurry for the rest of the day and possibly the next week'> This is repeated as the 7th bullet point on the instructions on the second page. The instructions have not been prepared with this in mind. On the first page, the instructions also says if you feel any pain or discomfort in the eyes etc please call the clinical helpline number above. The number is not on the document. On the second page, last bullet it says, '....If you vision (there is a typo it should say your vision) becomes significantly more blurred etc, please contact your consultant. On the phone PD, said if you think you have an infection go straight to A&E. All of this is unclear. Overall the instructions are presented in an illogical and careless way. The day after my surgery PD phoned around 6.30 pm to ask about how I was. I would suggest this is too late in the day for a recovering patient, and the instructions say ' we would like you to go home and take it easy'. She also said she would send a prescription for further drops to my GP practice. On Thursday, I phoned to let her know that the GP Practice said they haven't received them. Her response was, if you have received them, they have. Fortunately I had taken a printout of the prescription to my GP surgery and they logged it into the system and have actioned. I do not think the response from PD was helpful and it could be called defensive. There appears to be no-one who takes responsibility for the patient and ensures that they are looked after.

Practice Plus Group Hospital, Emersons Green

Dentistry, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

Overall experience was poor. After initial consultation I had little or no contact with the hospital, any contact was initiated by myself. Clear lack of communication between departments. I had already paid for my procedure and waiting for a surgery slot. Surgery was scheduled for a Wednesday but received a call the Friday before basically saying if I didnt drive up that day and do a blood test, the operation couldn't go ahead. Luckily I was in a position where I could do that but imagine if I had kids, couldn't get out of work, had no car/transport. The list goes on. The actual surgery seems to have gone well. (1 week post op). But.... the whole experience was pretty poor, no, very poor. I'd have been upset if this was the NHS but this was a privately paid procedure and if it wasn't for the fact that I had already booked time off work, staff cover, kennels for my Cane Corso's (which wasn't cheap) I genuinely would have asked for my money back and gone somewhere else.

Spire Shawfair Park Hospital

Cardiology, Cosmetic (Aesthetic) Medicine, + 13 more

I had a very positive experience at Spire Shawfair Park Hospital. From the moment I arrived, the reception staff were welcoming, efficient, and extremely helpful, making the check‑in process smooth and stress‑free. The hospital itself was immaculate throughout, with clean, modern facilities that created a reassuring and comfortable atmosphere. The layout of the building is thoughtful and spacious, with plenty of room in both the reception and waiting areas, ensuring a calm environment while waiting for my consultation. I never felt crowded or rushed. My consultation took place in a well‑equipped room with high‑quality medical facilities, which further added to my confidence in the care I was receiving. Overall, the combination of cleanliness, efficiency, professional staff, and excellent facilities made my visit exceptionally positive. I would not hesitate to recommend Spire Shawfair Park Hospital to others seeking high‑quality care.

Mr Tim Worthington

General Surgeon

Mr Worthington explained on the basis of the scans that he had from St Peters the reasons for suggesting a medical procedure to drain a 4cm wide absess on my pancreas (not incidentally present on scans taken in April) He expained that there would be a biopsy taken to establish its nature and possibly the need to insert a stent temporarily. I was very satisfied with this proposed further treatment, albeit a bit surprised that the team at St Peters had not suggested that it should be done. I forgot to ask whether, if a repeat pancreatitis attack occurred, it would be possible for me to be admitted to Nuffield Guildford for treatment, insured by BUPA. And if so, what do I do at the outset, call 999 or the Nuffield?

Cathedral Eye Clinic

Ophthalmology, Optometry

I recently attended an initial appointment and was very impressed with the service. All staff were friendly, professional, and welcoming. The optician/optometrist carried out a range of detailed tests on both the health and vision of my eyes, and explained every result clearly. In the end, I did not need to proceed with any treatment at this stage, as it would not significantly improve my sight. I was advised that waiting a year or two would give better value and a more meaningful result. It was reassuring to see that the practice prioritises what is genuinely best for patients rather than recommending unnecessary procedures. Overall, an honest and professional service that inspires confidence.

Harley Clinic

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 1 more

I couldn’t be happier with my experience with Mr Riaz. From the very first consultation he was professional, reassuring, and took the time to explain everything clearly, which instantly put me at ease. The surgery itself went smoothly, and the care I received throughout was excellent. I’m absolutely thrilled with the results of my breast enlargement — they look amazing and very natural, exactly what I hoped for. Mr Riaz’s skill, professionalism, and attention to detail really show in his work. I’m so grateful and would highly recommend him to anyone considering cosmetic surgery.

TMC (The Menopause Consortium) Midlands

Obstetrics & Gynaecology

Apart from a reception that were unaware of their visitors - the building and facilities were excellent. Dr. Bradley is a practitioner who has a broad grasp of all areas of HRT treatment. Her extensive knowledge makes you feel very confident about the decisions you make with the doctors assistance. She is never rushed and allows extensive discussion about past and present research. I am extremely impressed by her professionalism. I left after my consultation feeling I had explored all the areas I had questions about but came away with a lot of new information.

GenesisCare Nottingham

Oncology

I was anxious and didn't know what to expect during my SABR treatment for Prostate Cancer, but during the Planning Scans, it was explained to me what would happen and how to prepare for the treatments. Every stage was well organised, professional, and caring. A dedicated team looked after me very well. The car organised by Genesis picked me up for my appointments, with the same driver each time, making me feel at ease. The treatment sessions were comfortable throughout. I am very grateful to the team who looked after me so well.

IVF Matters Fertility Clinic

Fertility Medicine

We cannot thank IVF Matters and Dr Irfana Koita enough for the care, support, and professionalism we’ve experienced throughout our journey. From the very beginning, Dr Koita made us feel listened to, understood, and genuinely cared for. She explained everything clearly, answered every question with patience, and always reassured us when things felt overwhelming. The whole team at IVF Matters were welcoming, compassionate, and incredibly supportive at every step, which made such a difficult journey feel manageable and hopeful.

Mr Timothy Williams

Orthopaedic Surgeon

I attended a pre-op consultation this morning with Timothy Williams ahead of my Mid foot fusion and Bunion correction in March. He was very informative and explained everything in detail about my up and coming procedure. He outlined the risks of surgery and my 6 week healing process to myself and my Hubby. Mr Williams is an absolute Gentleman and has carried out a few procedures for me over the past 5 years. He certainly knows his stuff and ive recommend him to a few people too with foot issues.

Mr Sanjiv Manjure

Orthopaedic Surgeon

Mr Manjure and his team were outstanding. I felt safe, secure and confident in the whole team. From pre surgery appointment, hospital admission and post surgery review everything was just perfect. I was quite nervous prior to have a full knee replacement but the whole process was not as traumatic as I’d been led to believe from other non professionals. I’m surprised at how the wound has healed and how small it actually is. I would highly recommend Mr Manjure and. His team at Manor Hospital.

Mr James Robinson

Orthopaedic Surgeon

I have been treated by Mr James Robinson for partial knee replacements on both knees & this visit was for the 1 year post op check up on the right knee. Mr Robinson is very friendly and immediately puts me at ease- this has been the case for the past (almost) 2 years since I started this journey. I feel that I come away from my appointments with total reassurance that he has given the best possible treatment- it does feel as if I am his only patient with the time and rapport that we have!

Mr Rahul Bhattacharyya

Orthopaedic Surgeon

I would highly recommend Mr Bhattacharyya to carry out this form of surgery (arthroscopy). He was completely clear in what options were available to me, explaining the pros and cons of each one. Since my surgery , I am now approx 8 post and am participating in more exercise (strength training, circuit classes, Pilates etc) than I was doing prior to suffering the pain. He was completely approachable and empathetic.

Dr. Anna Nuttall

Rheumatologist

Dr. Nuttall was very thorough, and explained everything regarding my diagnosis very clearly. She also went through the treatment options and helped me make an informed choice going forward. And several times throughout the appointment, she paused to ask me if I had any questions. Dr. Nuttall was very professional, as well as being very pleasant. Overall it was an excellent experience for me.

Mr Paul Whittingham-Jones

Orthopaedic Surgeon

Absolutely fantastic, after being told I had nothing wrong and it was my mental health I was referred to Mr Jones and the duty of care was second to none, was able to precisely and accurately diagnose my symptoms and had my procedure within 6 months, outstandingly professional and knowledgeable individual and very grateful for the care I received under Mr Jones.

Professor Richard Keen

Rheumatologist

A very reassuring consultation, with Professor Keen. He clearly stated options open to me for treatment. Had the opportunity to ask questions, a real boost to my confidence going forward. I can’t recommend Professor Keen more highly, for his patient care and professional expertise. Feel very fortunate to have been introduced to him.