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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

Meadows & Wood Hearing Care - Worle

Audiology, Diagnostics & Testing

My hearing care assistant Claire was brilliant. I only made the appointment because I was spending New Year in the area from London and still had muffled hearing despite being under treatment for wax removal in both ears. I had already gone down the local NHS route, which uses only irrigation, to no effect and the private (Specsavers) route, which uses only micro-suction, with limited success after several visits. So I was delighted that with just one treatment of about twenty minutes at Meadows and Wood my ears were completely clear. Claire used both methods in appropriate combination to get the result I wanted. She was very pleasant, friendly and extremely professional and fully answered any questions I had. She was also careful to keep me informed of what she was doing at every point of the treatment whilst ensuring that there was no pain or discomfort. I would unhesitatingly recommend Meadows and Wood to anybody. The standard of treatment I received was so high that it might well be worth making the trip from London the next time I need their services!

British Allergy Clinic

Allergy Medicine, Dermatology, + 1 more

Both myself and my daughter have been patients of Dr Bakshi for over a year and he has helped us hugely. Recently my 18 month old was suffering from back to back viruses and worsening rashes. I contacted Dr Bakshi in desperation just before Christmas as the treatment advice from the GP was not working, and it was looking like we would be unable to travel and see family while she was so unwell. Dr Bakshi identified 2 types of skin infection and was able to advise the correct regimen of creams to use, and we were able to see our family at Christmas. Thank you so much for your kindness and empathy, and for always going above and beyond. I wholeheartedly recommend Dr Bakshi for both adults and children; he is one of the kindest and most helpful and knowledgeable consultants I have come across, and his secretary Rahul is also lovely and very responsive and helpful.

Mr Anwar Jafri

Orthopaedic Surgeon

. Mr Jaffri is an excellent communicator who is very reassuring and approachable. He carried out a detailed investigation into my condition and explained everything clearly, including a thorough description of the procedure. The operation itself and the post-operative care were excellent, with my recovery very well managed. I achieved a really good outcome and am now back to a very good level of functioning. He was always punctual and made himself available outside of consultations when needed, which was greatly appreciated. I felt well informed and confident in his care throughout.

Ms Ranee Thakar

Obstetrician & Gynaecologist

I recently visited the hospital and had a very positive experience. Doctor Thakar who looked after me was exceptionally thoughtful and kind, and she took the time to explain everything clearly and thoroughly. Her calm, reassuring manner immediately put me at ease, and it was clear that she genuinely cared about my comfort and understanding throughout the appointment. It made a potentially stressful visit feel much easier, and I’m very grateful for the care and professionalism shown.

Ezra Health

General Practice (GP), General Practice (GP) (Video Consultation), + 4 more

I’ve never liked the NHS GP system. Ten minutes feels rushed and it isn’t suitable for those who want to pro actively look after their health and longevity. Luckily I’ve had a great experience with Ezra / Zenvité. Being able to schedule an appointment online at a time / day suitable for my busy schedule is perfect. I’m also able to get any medication required delivered to my door. Having regular check ins gives me peace of mind that my health is in order.

Dr Matthew E Faircloth

Cardiologist

I saw Dr Faircloth this summer because I was anxious about chest sensations and worried about an arrhythmia. I felt I might be wasting his time, but he didn’t make me feel like that at all. Although my tests were normal, he was kind, engaged and genuinely reassuring. He took my concerns seriously, explained everything clearly, and put me completely at ease. I felt listened to and left confident that my heart is healthy. I’m very grateful for his care.

Dr. Paraskevi Theocharis

Paediatric Cardiologist

Dr Theocharis is an extremely professional and caring doctor. She was very kind in her approach and took the time to listen to our concerns before carrying out thorough tests on our daughter. She explained her findings very clearly and arranged a follow up call to give us time to process the information following our appointment and answer any questions we had. We would highly recommend Dr Theocharis and feel lucky to have our daughter under her care.

Mr James Neffendorf

Ophthalmologist

I cannot fault my experience with Mr Neffendorf and his team on the day, all played their part to the full. My only negative comment is how disappointing it was that the procedure was cancelled three times, and at very short notice - whilst it was explained the postponements were due to emergencies, this does not help the mental wellbeing of those that have psychologically built themselves up for what is a traumatic operation.

Well Life Clinic Oxted

Allergy Medicine, Clinical Genetics, + 12 more

I had a telephone consultation with Dr Rakesh Patel today. He was kind, understanding, positive, practical and clear. He took a thorough history and was very empathetic, offering realistic suggestions on lifestyle strategies as well as medical support. I have a clear plan of action and would feel confident in recommending Dr Patel to anyone else wanting a warm, well-informed and efficient experience.

Mr Adam Devany

Orthopaedic Surgeon

Outstanding. Easy-going enough to put you at ease, whilst at the same time asking the right questions and coming to excellent conclusions. He explains with clarity and good judgement. Importantly for me, he is not afraid to think outside of the box, and treats you as a person not a procedure. Excellent outcomes for my foot surgery. Keep up the good work

Mr Julian Flynn

Orthopaedic Surgeon

I had my 6 week check up with Mr Flynn after my recent knee replacement - I have found him very informative and talked through my surgery and explained everything to me. He was pleased with my recovery and the alignment and scaring of my knee - overall I found the procedure excellent and the aftercare - will recommend Mr Flynn to anyone who needs surgery

Miss Rosanna Ching

Plastic Surgeon

I have been in search for 2 years on finding the correct help for my condition. I was referred to Miss Ching and for the first time I feel hope that I will get the help I am in need of. She is caring and listens to every bit of information I can provide. She explains the next steps clearly and effectively and makes me feel safe within the appointment.

HMT Sancta Maria Hospital

Anaesthetics, Audiology, + 18 more

I was seen by Mr Andrew Bebbington at very short notice and had my carpal tunnel surgery done shortly after. I just want to say how good my experience was and what a success the decompression has been. I wouldn’t hesitate to recommend both the hospital and Mr Bebbington to anyone needing orthopaedic surgery.

Abbeycare Gloucester

Health and Social Care, Holistic Therapy, + 1 more

Abby care has been absolutely amazing. They were incredibly helpful with my opiate detox and made it unbelievably easy. I would highly recommend them. Special thanks to Lee Rob Jack Andre Jodie Emma Laura Natalie Tim Claire X2 Tim The housekeepers Andy All you lot Much love and appreciation X

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

Everything was excellent. The staff at reception, the service reminders, and really great doctors. I was having a procedure with a neurologist and felt like I was in knowledgeable & capable hands throughout. I feel very lucky to have such great medical care.