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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

Mr Anthony Antoniou

General Surgeon

My wife and I live in Nottinghamshire and I was referred urgently to Mr Antoniou at St Marks under the National Referral Scheme, as none of the Colorectal Consultants in the Midlands had experience of my problem or in treating it. We only waited a short time for the appointment and travelled down to London. Mr Antoniou called us into the consulting room personally and his warmth and demeanour immediately gave us total confidence in him and we knew I was in expert hands. He took time to explain the issue in detail and the proposed surgical procedure which we then discussed. Crucially, we were part of the discussion as opposed to be spoken at, which we were very grateful for. Two weeks later I was admitted to St Marks and went to Theatre where, again, Mr Antoniou was very pleasant and I felt at ease, despite the procedure I was about to undergo. When I awoke on the Ward post surgery, Mr Antoniou visited my wife and I and explained that all had gone well, again very reassuring. I have recently seen Mr Antoniou in Clinic for a 12 month check and, as ever, Mr Antoniou was friendly and welcoming and reassured us that all was well and that if I had future concerns, I should contact his secretary. I cannot commend or recommend Mr Antoniou highly enough for all aspects of the care and compassion he showed to my wife and I during a difficult time, especially being so far from home. We will be forever grateful.

Mourne Private Clinic

Dietitian, Imaging (Scans), + 3 more

We first went 4 years ago with our first son and had 4 scans. We are pregnant again and just had our final scan which would be our 3rd/4th this pregnancy and every time we go the ladies are just a pleasure. So kind, so thorough and just lovely lovely people. We had Lisa today asked she is so nice, patient and a lovely person. There is usually a young girl at reception who is lovely but today there was a different lady who possibly was having a bad day as she was not welcoming not friendly. Possibly didn’t want to be at work and she had the impression she couldn’t be bothered. But it wouldn’t stop me from going as everyone else is always great

Mrs Polly Ford

Obstetrician & Gynaecologist

Polly was amazing throughout my entire journey, my original plan with ivf didn't work out but Polly was very helpful with helping me form a new plan with moving forward with my journey. She explained all of my options and what this would mean for me and my donor child. Polly also carried out my egg collection and also my embryo transfer that was successful the second time around. I constantly felt in the loop with my results and Polly always had a back up plan which i really needed when i sometimes felt like giving up, If it wasn't for Polly explaining all of my options i wouldn't have the baby i do now! I cant thank her enough.

Mr Tarek Abdel-Aziz

General Surgeon

I recently underwent a hemithyroidectomy performed by Mr Tarek Abdel-Aziz, and I cannot recommend him highly enough. I was anxious about surgery and the potential impact on my voice, but his calm, kind and professional manner gave me complete confidence. Dr Tarek Abdel-Aziz and his team at UCLH were very skilled and patient; they answered every single one of my questions. The pre- and post-op care was amazing. I felt supported every step of the way. Mr Tarek Abdel-Aziz is highly professional and truly compassionate doctor. Thank you for everything.

Dr. Ahmed Basim Breesam

Dentist

​"I’ve been a customer at Quality Dental for a while now and they’ve always been amazing. More recently, I’ve been seeing Dr. Ahmed for a filling, and he is fantastic. ​Coming from someone who is usually terrified of needles, I was naturally nervous, but he is incredibly gentle and patient. He took the time to make sure I was comfortable throughout the entire process and his work is top-tier. It’s been a total relief to find a dentist who actually listens and makes the experience stress-free. I can’t recommend him and the team enough!

Ezra Health

General Practice (GP), General Practice (GP) (Video Consultation), + 4 more

I’ve never liked the NHS GP system. Ten minutes feels rushed and it isn’t suitable for those who want to pro actively look after their health and longevity. Luckily I’ve had a great experience with Ezra / Zenvité. Being able to schedule an appointment online at a time / day suitable for my busy schedule is perfect. I’m also able to get any medication required delivered to my door. Having regular check ins gives me peace of mind that my health is in order.

Marris Medical

Pain Management, Breast Surgery, + 5 more

Marris Medical were great from start to end. Booking the appointment was easy, with friendly staff. On the day of the appointment I was taken in earlier, the MRI procedure was explained and completed with ease. I was told I would get my report in 24-48 hours (over the festive period) however received it the same day in the afternoon. I would highly recommend them. I would definitely use them again if needed.

St Giles Physiotherapy

Physiotherapy, Sports Rehabilitation, + 1 more

I was recommended St Giles physiotherapy to take our Son to as he was complaining of knee pain. Claudiu diagnosed what was wrong and gave our son various exercises to do to help with the pain. Our son also had laser treatment and massages which really helped. The exercise programme we continued with at home too using a friendly app to track progress. I highly recommend St Giles physiotherapy and Claudiu.

Mr Vik Kapoor

Orthopaedic Surgeon

Mr Kapoor gave very clear explanations of my condition, the treatment options and what outcomes might result. He was reassuring in dealing with any concerns that I might have. Following the operation he was clear in setting out the limits of activity and the timescale for recovery. I'm very grateful to Mr Kapoor for his care and skill as a surgeon which have greatly improved my life

Mr Julian Flynn

Orthopaedic Surgeon

I had my 6 week check up with Mr Flynn after my recent knee replacement - I have found him very informative and talked through my surgery and explained everything to me. He was pleased with my recovery and the alignment and scaring of my knee - overall I found the procedure excellent and the aftercare - will recommend Mr Flynn to anyone who needs surgery

Mr Surendra Patnaik

Orthopaedic Surgeon

Mr Patnaik has been nothing but outstanding! He did revision surgery for me nearly 8wks ago and it was a lot more complicated than previously expected. I saw him in Clinic today and he took the time to explain everything to me and to reassure me than everything I’m going through is to be expected! His professionalism and bedside manner is second to non!

One Stop Healthcare

Pain Management, Breast Surgery, + 47 more

I recommend a private appointment. Instead of a rushed NHS 10 minute experience, the doctor spends 30 minutes understanding symptoms and background. Dr Hamdulay was very thorough, professional and friendly. He gave me very helpful advice and the medication I needed to make a full recovery. Highly recommend OSD Healthcare.

The Doctors Lounge Berkhamsted

General Practice (GP)

Just had my assessment appointment with Dr Chopra. He is very approachable , easy to talk to ,and thorough. I now feel empowered to get straightforward help in the future. The security of having the same Gp who knows my history, and can give me face to face appointments if needed ,is absolutely worth every penny.

Spire Wellesley Hospital

Cosmetic (Aesthetic) Medicine, Dentistry, + 17 more

Prompt, on time. Comfortable waiting area, convenient parking. Filling out the details on paper seemed a bit inefficient, couldn’t this be done online before the appointment and have paper as a back up? The on site pharmacy did not stock the prescribed medication, which was a little disappointing.

Dr. Emily Cary

General Practitioner

Cannot fault my experience. It was lovely tor be listened to and solutions found to my problems which is more than I got from my Doctors. It’s a shame than women are having to go to specialists privately to get the help needed. Today was my 2 month review and starting HRT has been life changing.