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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Mr Pranab Sinha

Orthopaedic Surgeon

I recently underwent ACL reconstruction surgery with Dr. Pranab Sinha at Sloane Hospital, and I’m extremely pleased with the entire experience and outcome. From the initial consultation through post-operative follow-ups, Dr. Sinha was professional, clear, and reassuring. He took the time to explain the procedure in detail, set realistic expectations, and answer all of my questions, which made me feel confident and well cared for from the start. The surgery itself was a complete success, and my recovery has been progressing exactly as explained. Dr. Sinha’s surgical skill, attention to detail, and focus on long-term recovery and mobility truly stood out. I’m very grateful for the excellent care I received at Sloane Hospital and would highly recommend Dr. Pranab Sinha to anyone needing ACL reconstruction or orthopedic surgery. An outstanding surgeon who did a fantastic job.

Bourn Hall Fertility Clinic, Cambridge

Fertility Medicine, Obstetrics & Gynaecology

I had a Teams meeting today with Angela about my nutrition, as I’m looking for ways to gain weight. She was completely non judgemental, incredibly warm, and made me feel comfortable throughout the whole conversation. She never made me feel bad about my eating habits and was very kind and understanding in the way she worked with me. She gave me really sound advice and clear, practical feedback on how I can improve things going forward, particularly around healthy weight gain. I wasn’t sure what to expect going into the meeting. I half expected to be told to cut out lots of foods and start eating things I didn’t like but instead, she took the time to understand what I like and don’t like to eat. Overall, she was extremely helpful, supportive, and approachable, and I genuinely appreciated the session. I thought she was great.

Dr Rajiv Sood

Paediatrician

Dr Sood and his team were absolutely fantastic in the care they provided my 1 year old daughter. As a qualified paediatric nurse there was nothing more I could ask of him and his team. He explained everything perfectly so that both me and my partner (who does not have a medical background) understood perfectly. He also gave us a good understanding of all our options, detailing positives and negatives of each so we could make an informed decision on our child's care. The team have excellent attention to detail when it comes to the care of children to make even the most undesirable of tasks (like blood tests) run smoothly with the least amount if distress to parent and child. Thank you so much for the care you have provided.

Mr Krishna Vemulapalli

Orthopaedic Surgeon

I feel very lucky to have had Mr. Vemulapalli as my orthopaedic surgeon. I broke my tib/fib and ankle in August 2023 and didn't feel listen to with my previous consultant. I had a completely different experience with Mr. Vemulapalli as he listed and understood everything I said and acted immediately. Fast forward to feb 2026 after having surgery in December, I am now on the road to full recovery after thinking for a long time that I would be disabled. I have the utmost respect for Mr. Vemulapalli and would recommend him to all my friends and family as he leaves no stone unturned. He is simply the BEST and I am truly grateful to him for everything he has done.

Omnia Therapy - Online

Psychotherapy

The support at the very beginning when I was accessing the service was excellent - the person I first communicated with was helpful, gentle and kind. I felt able to ask questions and to access the support on my own terms. Getting a regular appointment that suited my needs and schedule was also easy - as a single parent, I really appreciate the flexibility. The portal took a little bit of getting used to but here too, lots of friendly support was available. The counsellor I speak to weekly is just brilliant. They are flexible and kind, and our relationship has evolved according to my needs. It's genuinely changed my life, and I couldn't be more grateful.

Andrology Solutions

Clinical Science, Diagnostics & Testing, + 2 more

I had a very positive experience during my consultation with Professor Sheryl Homa. She was extremely thorough, knowledgeable, and genuinely caring in her approach. I felt completely at ease throughout the appointment and never felt rushed. All of my questions were answered clearly and in detail, which gave me great confidence and reassurance. The clinic was professional and well organised, and the overall standard of care was excellent. I would highly recommend Professor Homa and the clinic to anyone seeking expert and compassionate medical advice.

Eastwood Community Endoscopy Centre LTD

Gastroenterology, General Surgery

As soon as I got there I was encouraged to relax, when i went in to the theatre for my procedure the nurses Lissy Jacob and Sue Gatrell made me feel very relaxed and explained how to take the gas and air, then Mr Farrukh Khan the consultant explained in detail what he was about to do. Op went well only a slight bit of pain so quick puff of gas helped. Passed on to recovery nurse who's name i didn't get but she was very good checking me over and making me laugh before discharging me. WOULD SAY ANYONE HAVING TO GO HERE WILL BE WELL LOOKED AFTER.

Physio Jack Studios

Pain Management, Physiotherapy, + 1 more

I ruptured my Achilles a year ago playing sports. I was working with a different physio and was seeing slow results. I swapped over to Physio Jack Studios and started working with Darragh who was truly excellent, going above and beyond with working around my schedule and doing further research to make sure we tried all possible exercises to get me back running as soon as possible. He was a pleasure to be with during sessions and would highly recommend him to anyone

Mr Neil Barber

Urologist

My experience with Mr. Barber was excellent. He explained in detail all aspects of the procedure and what to expect subsequently. As I went through the various stages of recovery, his explanations and what to expect were of great comfort to me and helped me to avoid anxiety and unnecessary worry. I have the highest regard for Mr. Barber's skills as the procedure and subsequent recovery stages were 100% pain free- did not have to take a single painkilling tablet.

Mr Abdul Kasem

Breast Surgeon

Mr. Kasem and his whole staff have been absolutely lovely throughout my diagnosis, surgery and aftercare process. Not only has Mr. Kasem been medically excellent, but from a patient care perspective, he has also been extremely kind, caring and positive throughout which gave me a lot of confidence that everything will be ok. I am very pleased with my bilateral mastectomy and reconstruction results and highly recommend him as a consultant.

Mr Malin Wijeratna

Orthopaedic Surgeon

Mr Wijeratna has been calm and relaxed throughout my appointments and the operation. After 25 years of constant pain, he removed it and, in a couple of days, gave me movement and the ability to build strength painlessly for the first time. I am now in a situation where I can move freely, and have forgotten about having to constantly remember to protect my arm and shoulder! It is absolutely Amazing!! THANK YOU SO.MUCH, MR WIJERATNA!!

Dr Rohan Wijesurendra

Cardiologist

I was seen on time and given plenty of time to discuss my issue. Dr. Wijesurendra was clear, explained exactly what was what. Gave me options an, answers all of our questions fully and knowledgable. He also knew me and my case, I didn’t have to go over it again. I didn’t have to correct him of fill in any blanks, he just knew it all. He is also excellent at follow up and communication, without having to wait for what is promised.

Mr Syed Ali Shahzad

Urologist

Mr Shahzad was polite, supportive and helpful throughout his contact with me. He explained why the aqua ablation therapy would be the right treatment for me and it appears to have been completely successful in addressing my needs. I would be very happy to recommend Mr Shahzad and aqua ablation therapy to others where it would be appropriate for them.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

The attention to detail for my recovery is incredible and I cannot wait to try and tackle what the world has in store for me. My therapist was exceptional and has allowed me to tap into emotions which would have caused me issues when back home. I cannot speak highly enough of all the staff here and if I could I would give them all a huge payrise,

Physico Bromley

Osteopathy, Physiotherapy, + 3 more

I have been attending Physico on weekly basis for over two months to treat a complex tendon injury. It’s a lovely venue, the stuff is welcoming and helpful. Andre and Baria are both very knowledgeable and experienced physiotherapist, proficient in a variety of techniques. Highly recommended.