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Newmedica Newcastle

Ophthalmology

I was greeted by an amicable, polite & efficient receptionist on arrival and shown to the waiting room where member of the theatre staff would come for me and explain what would happen next. Kate introduce herself and on knowing I have profound hearing loss made sure that I understood everything. She prepared me well with the required eye drops and made sure I understood the process that would happen in theatre. Having escorted me into theatre she introduced me to Mr Shafiq, the surgeon and the other theatre staff. Mr Shafiq is very approachable and explained clearly what was going to happen. During the procedure he talked me through what he as about to do and what I would see. He was very reassuring throughout the whole procedure which took about 10 mins. He explained clearly about the eye pad, the eye drops etc and Kate made sure that I had understood this before she escorted me to the waiting room. Overall, an excellent team and excellent care; even better than I'd expected because of my profound hearing loss.

Mr Benjamin Baker

Plastic Surgeon

I am 10 days post mastectomy with immediate diet flap reconstruction.I was referred to Mr Benjamin Baker for the reconstruction by James Harvey. Mr Baker gentle unassuming manner from the initial consultations reassured me throughout a very challenging emotional period in my life. The results so far have exceeded my expectations and given me the confidence to continue my journey knowing that I am in safe hands. I am so grateful for the expertise of Mr Baker and he’s colleagues and their remarkable professionalism . I was treated with an enormous amount of respect as a patient right from the outset. The communication and clarity was first class and one of the things that really impressed me was the speed [same day]of the follow up written communication reflecting accurately what had been discussed.

St Joseph’s Hospital

Audiology, Cardiology, + 22 more

My experience of the hospital was very good. The staff were amazing especially Jayne on Day surgery and David at the ward at night. The only downside that came to my attention is being told that there was no lactose free milk for my tea. The lady, I did catch her name, told me that she wasn’t aware of my overnight stay. She asked me if I was aware that I was staying overnight and I replied ‘yes’. She then went on to ask if I had put it in my forms prior to attending and I said yes. She kept on going on it wasn’t her fault she had been told. A bit of advice would be that she overshared. She clearly sorted the problem as the following morning someone had picked up the milk and I had it with my tea.

Spencer Private Hospital Ashford

Audiology, Cardiology, + 11 more

Experience OK but to have to travel 80 mile round trip with 24 hrs notice was stressful, for the pre-accessment which I had to ask for, as not arranged. If I had been told on the information letter that if I was taking antibiotics I would need to have 4 weeks clear before I could have my procedure, this would have prevented me from excepting the procedure date I had been given. Therefore would have given the date to someone else. I had two weeks notice of my procedure which is OK if all information had been given to me. Find the administration side lacking. Lovely staff. .

Dr. Dunia Ismail

Paediatrician

Great doctor, very knowledgeable, looking at a bigger picture. Very dedicated and spending as much time as required, not rushing things but gather full information about the patient. Dr Dunia can explain very well the dependencies, tests needed and what to expect once the results are back. She has also an up to date knowledge on nutrition and quick changes that will made a difference, even in a life of a family as busy as ours. I can't recommend Dr Ismail enough. Thank you!

London Heart Centre

Cardiology

I had an excellent experience with London heart centre thanks to Stevie. She handled my call with such professionalism, empathy, and efficiency, making what was a very stressful time feel much easier. My appointment was booked quickly and smoothly and everything was clearly explained. Having dealt with many people across different clinics and British Airways, I can honestly say this was by far the best experience I’ve had. Outstanding service and genuine care given.

Professor Francisco Leyva-Leon

Cardiologist

I found professor Francisco very attentive to my concerns and I felt he was very thorough. as he had looked at all my admission history at the QEH hospital. I would recommend him to anyone and he knew my full history and had taken the time beforehand to read it all. A brilliant physician So caring to me. I am pleased to be under his care. I myself am a retired GP. I found his manner excellent I am thankful for his care.

The Lindo Wing at St Mary’s Hospital

Respiratory Medicine, Dermatology, + 21 more

I have had the misfortune to be admitted to many hospitals since 2018. Lindo Wing at St Mary’s has been the best experience, second to none, with caring, experienced, informative staff. Refreshingly, nothing is too much trouble. Lal Navaratne ensured my complex care was fully coordinated by wonderful teams of professionals. I have no complaints, only praise for such an amazing experience.

Dr. Kevin O'Gallagher

Cardiologist

I couldn't have hoped for a better consultant. Dr O'Gallagher was thorough in terms of getting the right tests to provide both reassurance and recommend appropriate treatment to minimise cardiovascular risks long term. I felt he was able to address all my queries fully. I appreciate getting clear answers quickly rather than going back multiple times to get to the bottom of symptoms.

Mr Bassem Mettias

ENT Surgeon

We arranged an appointment to see Mr Mettias due to concerns around a lump in our 8 month old son’s ear and the NHS waiting times taking a long time to get it seen. We were able to make an appointment quickly, Mr Mettias assessed our son’s ear and the lump. After doing so, he explained his diagnosis and options for next steps clearly giving us the information we needed

Essex Private Doctors

General Practice (GP)

I saw Eleanor with my mother and she was simply amazing. Incredibly personable and knowledgeable and she took the time to look holistically at my mother's health and come up with a formidable plan of action. My mother's health has improved drastically since being under Eleanor's care and it's all thanks to her expertise, care and professionalism.

Dr. Arifur Rahman

Psychiatrist

I’ve been a patient of Dr Rahman for the last 18 months. From the first assessment through to ongoing care he has been excellent. Calm, measured, listens actively. He sensitively addresses symptoms and provides expert guidance in addition to a taylored approach to medications if needed. Highly recommended. Thank you Dr Rahman.

Professor Naila Arebi

Gastroenterologist

I had a very pleasant experience with Professor Arebi who went to great lengths to explore my condition. She listened to my symptoms very carefully, prescribed some tests until she was satisfied with the results. Consequently she explained very clearly how to remediate my symptoms. An ovehall very satisfactory visit

Dr. Kunal Gadhvi

Ophthalmologist

From the moment I arrived i was made to feel very welcome by all staff concerned. The lady who put the anaesthetic in my eye was lovely and made me feel instantly at ease. Doctor Kunal Gadhvi was lovely. He explained every stage thoroughly and was very caring. Thank you to all concerned.

Royal Tunbridge Wells Skin Clinic

Cosmetic (Aesthetic) Medicine

Excellent Botox treatment — honestly, the results exceeded my expectations. Dr Nina was lovely and very generous with her advice on how to look after my skin and approach anti-ageing properly. I felt completely at ease and in very safe hands throughout.

Newmedica Worcester

Ophthalmology

The surgeon & all staff inspired confidence for this my 1st cataract replacement. Whole place, spotlessly clean, & staff all asked questions I could see were very relevant- being non medical, but a technical manager (Geophysicist).