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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Mr Christian Brown

Urologist

I cannot speak highly enough of Mr Christian Brown, who treated me for prostate cancer and performed my surgery. From my very first consultation with him through to my recovery, his care has been outstanding. Mr Brown's manner put me at ease immediately. He combined genuine warmth and compassion with exceptional professionalism, making what could have been an overwhelming experience far more manageable. His communication was exemplary, he took the time to explain everything clearly, answered all my questions thoroughly, and ensured I understood each stage of my treatment and what to expect. His expertise and skill as a surgeon are evident in my excellent recovery. The surgery went extremely well, and I've been impressed by how smoothly my recovery has progressed. Throughout my entire journey, Mr Brown has inspired complete confidence. He is not only highly skilled but also genuinely caring, providing reassurance at every step towards my wife as well as towards me, and I feel incredibly fortunate to have been under his care. I would recommend him without hesitation to anyone facing a similar diagnosis.

Cathedral Eye Clinic

Ophthalmology, Optometry

All seemed to be going well and at the close of my appointment the consultant asked me to have a blood test done outwith the Cathedral Also he advised that I should make an appointment for the operating procedure downstairs at reception. Circa end of April When I went to the desk I was advised that the member of staff was off that pm and I would receive a call tomorrow Next day I contacted my surgery about the blood sample and test. Late on my surgery called back to advise they were not willing to arrange the test as they were not treating me I received no call from Cathedrai that day The next day I waited to on and called Cathedral Spoke to Clare a few times and essence of conversation was that all was on hold as consultant on holiday and not available till 17th February Also no progress can be made with blood sample and rest even although I asked them to read my consultation notes !!! So I could comment more however this is the essence of a mot disappointing situation after my consultation

Tayside Complete Health

Cardiology, Clinical Psychology, + 18 more

This is truly a very pleasant clinic. All staff put you at ease and treat you very well. I had an upper endoscopy performed by Dr Craig Mowat. He is a really patient, polite and conscientious professional man who listened to my concerns and talked me through them. He was very thorough and suggested how I could relive my symptoms mean time until my procedure, which was only a few weeks later. He explained exactly what would happen. The experience was very calm and I was put at ease. Dr Mowat told me of his findings immediately after the procedure and called me to discuss biopsy results a couple of weeks later. The whole experience was calm and quickly put my fears to rest. Thank you very much for lifting a huge weight off my mind - I can now get back to enjoying life!

Physio Remedies

Acupuncture, Hand Therapy, + 3 more

I ruptured my Achilles tendon playing squash last September. My consultant surgeon strongly recommended Physio Remedies, who have an excellent reputation for helping athletes recover and return to sport in the best possible condition. I’m being treated by Naomi Murray, who closely follows the latest international research on Achilles injuries, which is very reassuring. The rehab plan has always been clear, progress has been excellent, and follow-up is very responsive whenever I have questions. Her patients’ recovery and long-term outcomes are clearly a genuine priority for her. The facilities at the Lansdowne Club are also outstanding and make a real difference to the quality of the rehabilitation. I would definitely recommend Physio Remedies.

Clarity - Stevenage

Gastroenterology, Ophthalmology

I had eye sight check, 14/1/2026 a cataract was found, referral to Clarity made.Same day call from Clarity appointment made for 26/1/2926. Appointment for surgery made for 05/02/2026. Attended and I wish to bring to your notice that I was firstly dealt with by Leon who was excellent. The operation went very smoothly. Sight the next morning was very slightly blurred. I was impressed at the service supplied by Clarity from beginning to end has been excellent and I would highly recommend Clarity.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

Came for a pre op, lovely staff and lovely pre op Nurse, however I was sent for bloods, I wasn’t asked if a trainee could take them, she tried twice which was painful, before the nurse then took them on the third go in my other arm. Totally understand the need for training however, I had made it known that I hated needles and was not a good person to practice on, I unfortunately got up feeling very dizzy and sick, which for me was unnecessary.

Mr Inder Gill

Orthopaedic Surgeon

Mr Gill seems to me a very accomplished surgeon in the knee surgery field. He did an excellent job on both my knees, they both appear to be working fine and the scarring is much less than expected. Especially on my left knee where it's hardly noticeable, many people, even nurses, say it doesn't look as though I've had such major surgery done. 10 out of 10 Mr Gill. He is very easy to talk to and has great approach to his work.

Mr Ravi Ray

Orthopaedic Surgeon

Had frozen shoulder surgery with Ravi and happy to say im so glad I did it. Going in I was apprehensive but Ravi put my mind to rest and walked me through it step by step and when it come to surgery day again came to see me to run through everything and with the biggest smile. Once back in my room he came up and moved my arm to show me that it was a success. Now 4 weeks on I have 90% movement back im so happy!

London Gynaecology - Harley Street

Diagnostics & Testing, General Practice (GP), + 5 more

Fantastic experience again. Dr Mishra was so lovely and really put me at ease. The nurse was also very lovely and I felt they both took the time to explain the procedure and what they were doing each step of the way. The reception staff are always so welcoming and helpful. Overall it is always a great experience when I visit.

Dr. Debbie Myers

Dentist

I had chipped a tooth and it was very uncomfortable, Debbie treated me in her usual kind, friendly and professional way, solving the problem immediately. A truly excellent dentist and lovely person, I travel a long way to the practice, as I trust Debbie completely look after my teeth and gums. Thank you, Debbie.

Dr Ian Comaish

Ophthalmologist

My visit, from the welcome received from reception, to my meeting with Mr Comaish was very professional. Mr Comaish and his assistant were excellent. I left Bath Clinic with confidence for my future appointment to have the procedure on my right eye. All options for my next appointment were explained well.

The Skin Surgery

Dermatology

All the staff were welcoming and friendly. It was my first time and they couldn't have done more for me to ensure I was at ease and comfortable. They took time to explain things from the initial telephone consult, through to the end of the appointment and discussing aftercare. Would absolutely recommend.

Mr Rakesh Choudhary

Orthopaedic Surgeon

Before I had my knee replacement, I could not exercise, could not sleep properly and was in constant pain. I got quite depressed about it. Since I have the op I resumed exercise at seven weeks. Since then I have been walking every day. My knee is now brilliant, no pain at night so I am slleping

Dr Peter Mccann

Psychiatrist

Peter is a fantastic doctor! Has helped me through one of the most difficult times of my life! Truly would not know what I would have done without his input! Excellent Doctor and really knows his stuff! Thank you again for all you have done for me and always on hand when I needed you xx

Mr Dhaval Bodiwala

Urologist

As always Mr Bodiwala made me feel not rushed and comfortable at my appointment,he explained everything to me as to my post op symptoms and he put my mind at rest ,he is not only a brilliant surgeon he is also a kind , understanding and patient man ,I will be forever grateful to him,,