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Kingsbridge North West Hospital

Audiology, Cardiothoracic Surgery, + 29 more

The hospital was very clean, staff were very friendly and helpful. The procedure staff were particularly nice and professional. I was very happy with the procedure and the level of professionalism and also good bedside manner. One/two areas which could be improved if you are interested : 1. Pre-procedure information suggested an overall time from entry to release of approx 2hrs. With a 6pm admission time, I assumed I could arrange a collection for 8.30pm with some time to spare. However, on arrival, after approx 1hr 15mins it became apparent that the admission time of 6pm was a general time for 3 patients to be admitted and seen that evening between 6-9pm. I happened to be patient no.2, so was seen around 7.30 and released around 9, meaning I could not use the lift arranged (my wife &kids were ok til then, but not after). This then presented me with a choice of either taxi home or to ask someone at short notice to come and collect me. Had I known the range of procedure/release times in advance, I would have arranged a different, more appropriate, lift from the start. This leads to point no.2 2. I was not made aware of the choice on whether to have sedative or not. The literature states "you will be given a sedative" not that you have a choice. After the delay above, this then created a difficulty whereby if I took the sedative, I could not legally be released to an unknown taxi driver and would have to arrange another lift at short notice or not take the sedative. I opted to not take the sedative. Had I known this option was there, I could have driven myself to and from the appointment. It also would have saved my wife and kids spending time in the car on a busy evening. In connection with this, during the appointment, it sounded like release/recovery after the sedative was likely to be several hours, so release before 10-11pm was unlikely from the start and it was always probably going to be later if I took the sedative. Please don't take the above as criticism, just highlighting that making the choice on sedative clear would have allowed me to more easily plan both my transport. Also providing a bit more detail on the admission/procedure time range and release time range would have allowed me to more easily arrange appropriate transport. Basically, more information would have made things a bit easier is all

Mr Florian Bast

ENT Surgeon

Booking a septorhinoplasty had been a huge decision, as I had anxiety about the procedure and particularly going under anaesthetic. From my first communication with Julia, I found her to be friendly and open (and very accommodating to my busy work diary and on one occasion lateness to an appointment!). When I met Mr Bast for the first time, I knew straight away that I wanted him to do my surgery. He was incredibly knowledgeable, answered all of my questions and it was clear from my research of him that he was a surgeon to be trusted. I found the whole process from initial booking, to surgery and aftercare, absolutely seamless. Mr Bast reassured my anxieties and I had no hesitation deciding to continue the process with him. Mr Bast’s anaesthetist was also wonderful, very reassuring (as the anaesthetic was my main anxiety) and somebody who I trusted from when I first spoke to him. Following the procedure, Mr Bast kept in contact and was available to answer any queries or worries that I had. I felt as though I was in safe hands, particularly when I had a bad reaction to the antibiotics that I took post-surgery and I was able to speak to him quickly to get advice. Unfortunately I did bruise a little, however I had warned Mr Bast that I may bleed as this is usual for me, however it was nowhere near as bad as I thought it would be. My face recovered quickly and although there is some very, very minor swelling 12 months on, I’m already so pleased with what it looks like and have been since my cast came off after a week. I followed all of Mr Bast’s advice in terms of aftercare and had no issues with my recovery. I’m delighted with the outcome of my procedure, having had my nose completely straightened and aligned to my face. It has helped my breathing significantly, and I have a lot more confidence in my appearance. I can’t thank Mr Bast enough for what he has done.

Cromwell Hospital

Allergy Medicine, Audiology, + 17 more

For 6 years I have been suffering with severe abdominal pain, I have been in and out of hospital over this period of time, having seen many doctors & consultants, had multiple scans and tests etc, was put on too many medications to name, nobody picked up what the problem really was, that was until I met Dr Raza, and thank God I did! From the first scan he performed, he diagnosed Endometriosis, this had never been mentioned to me, his diagnosis was stage 3 deep infiltrating endometriosis, Dr Raza has performed robotic surgery to clear the disease, having said one of the worst cases he has ever dealt with. Approaching 4 weeks post op, I have just been to see Dr Raza, and he is over the moon at how incredible my wound has healed, one incision only via the belly button, he was really proud of his work, and absolutely so he should be, to me, he is my hero, he is truly one of the most gentle men I have ever met, along with his nurse Denia, who has been my rock throughout my recovery period. I cannot advocate Dr Raza enough, 6 years of my life totally wasted backwards and forwards in and out of hospital to no avail, until now, thank you Dr Raza and Denia, for making my future look so very much brighter, you are my saviour, and I’m proud to call myself your patient. Thank you for everything and I would not hesitate to come back to you if I need too❤️

Mr Graeme Glass

Plastic Surgeon

Our son had a frontal nasal dermoid; a large tumour within his nasal bone that prevented his nose from forming properly. We spent months searching around the world for a specialist who could truly help him. The moment we met Dr. Glass, we knew we were finally in the right hands. His expertise, calm approach and depth of knowledge were immediately clear. After eight months of misdiagnosis, he understood exactly what our son was dealing with and how to correct it. For the first time, we finally felt safe and hopeful. Beyond his world-class skill, his kindness, reassurance and guidance made us feel completely supported throughout the entire process. What we never expected was just how extraordinary the result would be. Our son’s nose has been beautifully and expertly transformed - the scar is tiny and healing incredibly well, and the change has been life-changing for him and for us. We truly still can’t believe how amazing the outcome is, and we honestly can’t stop smiling. After such a challenging and emotional year, Dr. Glass gave us the most positive experience we could have hoped for. We cannot thank him enough and would recommend him without hesitation. To us, he will always be a hero.

Mr Edmund Fitzgerald O'Connor

Plastic Surgeon

I recently underwent an extended abdominoplasty, mastopexy, and breast augmentation. The entire experience was amazing from start to finish. Mr Fitzgerald O’Connor, Dr Neel (the anaesthetist), and the entire team were incredible including those at St Thomas’. Having never had surgery before let alone a major operation, I felt completely reassured throughout the whole process. I had full confidence in the surgical outcome and never once felt nervous in regards to my results which speaks volumes about Ed’s approach to treatment. After losing a significant amount of weight, I spent years considering post weight loss surgery and I am beyond grateful that I chose Ed to perform my procedures. My results are truly life changing in every sense. For the first time in my life, I look in the mirror and genuinely love what my body looks like which I didn’t think was even possible. This has had an amazing impact on my self confidence. Even my scars have already healed impeccably and are placed so well. I have absolutely no regrets and would wholeheartedly encourage anyone considering post weight loss surgery to seek treatment with Mr Fitzgerald O’Connor. He is exceptional!!!!

HCA UK at The Shard

General Practice (GP), Obstetrics & Gynaecology

I want to express my deepest gratitude for the exceptional care Mr Hisham Hamed provided over the past ten years. From the very first appointment, he brought not only expertise and professionalism, but also genuine compassion—something that has made all the difference throughout my journey. His calm, confident approach has always reassured me during moments of uncertainty, and willingness to listen, explain, and guide with such patience has helped me feel truly supported. It’s rare to find a surgeon who combines extraordinary technical skill with such kindness and humanity, and I feel incredibly fortunate to be under Mr Hamed’s care. He’s simply the best! I’m grateful for his dedication, meticulous attention to detail, and the trust he’s built with me over the years. He has had had a profound impact on both my health and my peace of mind, and I am sincerely grateful for everything he’s done. Mr Hisham Hamed is an exceptional surgeon and an exceptional person, and I cannot thank him enough for the care he continue to provide.

Fitzrovia Hospital

Cardiology, Gastroenterology, + 4 more

I recently visited Fitzrovia Hospital and had an excellent experience from start to finish. The facility is clean, well organised, and welcoming, but what truly stood out was the care of all staff, friendly, supportive and specifically the exceptional care provided by Kate. Kate was warm attentive, and incredibly professional throughout my visits. She took time to care for me and explain all things clearly, was patient and I felt hugely comfortable and supported. Her kindness and calm approach made a huge difference, and I genuinely felt in safe hands. A professional surgical process and experience with timely post op follow up with due care and attention by each and every staff member. Highly recommend.

Willow Health

General Practice (GP), Holistic Therapy, + 2 more

I had a wonderful experience with Willow Health and Dr Colquhoun. I was confused about my treatment options and desperate for relief from my menopause symptoms, but from the very start, I was met with respect and empathy. It’s such a safe space where women can openly discuss every part of their menopause journey. I’ve now started HRT, and after just two weeks, I’m already feeling the benefits of having a treatment plan tailored to me. I’ve recommended this practice to so many women, and I’m confident anyone struggling to find the right support will find the help they need here. Thank you.

Miss Alex Hazlerigg

Orthopaedic Surgeon

Miss Hazlerrigg and her team have been incredibly supportive, reassuring and positive in what had been quite a traumatic horse riding accident. It has been over a year following my accident, surgery, post op and rehabilitation/ physiotherapy. It had been a tough year trying to deal with a toddler one handed and deal with an unsympathetic work place. However, thought out it Miss Hazlerigg has been incredibly supportive, empathetic and reassuring. I am forever grateful how she has handled my case and how kind she was. Thank you from the bottom of my heart.

Ms Sue Camp

Nutritionist

Here’s an improved, polished version of your review—warm, clear, and professional: ⸻ I’ve had the pleasure of benefiting from Sue’s expertise on several occasions over the past couple of years, seeking her guidance on nutrition, supplements, and overall wellbeing. She is incredibly supportive, deeply knowledgeable, and genuinely passionate about the work she does. My blood test results were analysed quickly and thoroughly, and she provided a personalised plan tailored with real care and precision. I can’t recommend her highly enough.

Dr. Pavan Kooner

I attended Dr Pavan's lecture, it was very informative, interactive, lots of learning points were provided, we were also provided with opportunities to participate in group sessions and covered lots of learning points. Dr Pavan also allowed participants to feel comfortable asking questions throughout the session and we also participated in a lengthy post question and answer session which left many people feeling more comfortable with having participated in the course.

Montrose Health Group

Psychiatry, Psychology, + 1 more

Grace waudby took my initial assessment on a video link she took her time and explained every and asked about everything. The assignment was supposed to be 30mins it took longer. When I went in for the viscual assessment she came and introduced herself again. Which was nice she did but never had too. That show me that she is very thoughtful and caring about my journey though this hard process thank you grace all the best in your future

Complex Spine London

Orthopaedic Surgery

I recently saw Mr Sedra for coccyx pain. At my consultation he was very compassionate and extremely knowledgeable. After referring me for an MRI it was confirmed that I had coccydynia, which is indeed what Mr Sedra had initially suspected. Throughout the whole process I’ve found Mr Sedra to be very pleasant, professional and kind. He always listens with care. Mr Sedra’s team have always been extremely kind, helpful and very efficient.

Mr Georgios Prezerakos

Neurosurgeon

I saw Dr. Prezerakos yesterday and had an excellent experience. He was incredibly knowledgeable and took the time to explain everything clearly, which put me at ease right away. His warm, friendly, and approachable manner made the whole visit feel comfortable and reassuring. I left feeling confident in the care I received and would highly recommend him to anyone looking for a truly exceptional spinal consultant.

Dr Hana Soliman

Psychiatrist

I had a very lovely visit to this practice. The reception staff were friendly and attentive. Dr Soliman was very friendly, explained things well and also interested in the details of my care. Dr Soliman gave me lots of advice and insight into my health and care that I hadn’t initially thought of and I am very appreciative of this. I can’t wait to utilise this insight going forwards.

North Wales Eye Specialist Centre

Ophthalmology

I was very pleased with the overall experience. Nice comfy chairs and, offered a drink. I was early for the appointment but was dealt with in no time at all, in fact the treatment was over before my appointment time. I’ve had very few floaters. I am happy with my eyes now and hopefully won’t need new glasses. Thanks again Janice B.