Find your trusted Doctor

RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose the earliest appointment. The assessor was a graduate fresh out of university, in post for around 6 months. They were not a qualified psychiatrist or psychologist. I was not told this when booking the appointment and offered to go back on the waiting list if I wanted a doctor. The next stage is with a psychiatrist but it’s a long wait because the initial report by the graduate has to be checked. The psychiatrist I saw was an outsourced contractor, I had a poor experience with and there was a communication breakdown. Because they are paid for only the allotted time, for which he was late, he cut me off, very abruptly and he did not follow up when he said information would be sent to me about autism screening. I then received a request to complete an additional test which I later was told was not appropriate. No context is given when you receive these requests and abbreviations and clinical language is used without explanation. Pp RTN then did not attach the results to my file or progress my case. I’m still not sure why this was as when I’ve complained it’s not been fully explained to me. This is very worrying as it suggests no one is reviewing your case. There appears to be no safe guards. I next received a questionnaire titled ‘CV’. This is presumably a precursor to receiving a titration appointment. So I got excited as it’s been 11 months to get to this point. It stand for Cardiovascular by the way. I provide the stats. Then I get three more requests for the same thing.Another indicator no one is monitoring this. I had my first titration appointment in December and a script was written on the 11th, but I still don’t have my meds (it’s 4th Jan), because RTN use an online pharmacy. I wasn’t told to expect an email registration from a company called Cure Connect. RTN sent me an appointment for a follow up even though I hadn’t received my meds. This is how I found out about Cure Connect. I registered with them and they dispatched my meds without texting me so I had no idea what date to expect them. I was away for Christmas. Turns out they have the wrong phone number for me. Cure connect Are digital only and it’s extremely difficult to get in touch with them as they use two factor authentication to access their portal and it was broken when I tried contacting them. They direct you to the portal when you try and seek help. They use Royal Mail tracked 24 and I had to organise a redirect. But it’s not guaranteed. So I’ve been waiting in for two days now and still don’t have my meds. I cut my Christmas break short to drive 163 miles to get back for the redirect. You’re on your own when it comes to navigating Royal Mail and can’t get through to a human. So if you like digital portals, self service and dealing with three company’s through digital mean, being tied down to home for days on end each month to receive your medication this is the company for you the irony of course is that you’d struggle with non written instructions and these types of systems when you have ADHD. RTN are unsympathetic to this and say they can’t send patients individual information /instructions about Cure Connect. Complaining gets you nowhere. They just say they have unprecedented demand and reduced support is temporary. But I’ve read complaints that go back at least 18 months. That’s it temporary, that’s their normal BAU. I’m not sure if they prioritise private referrals but they’ve clearly bid low for the NHS contract based on volume and cannot handle the workload. We are suffering for it.

Mr Kasetti Ravikumar

Orthopaedic Surgeon

I underwent Left THR surgery 3 months ago under the care of Mr Ravikumar. As a nervous patient, I was particularly appreciative of the way Mr Ravikumar approached my care. He was highly professional, took the time to explain the entire procedure clearly, and ensured I understood what to expect at every stage. This reassurance made a significant difference and greatly eased my anxiety, contributing to a very positive overall experience. The standard of care throughout was excellent. Both Mr Ravikumar and the hospital staff were consistently professional, attentive and supportive. My recovery has been excellent, with no complications, and I am extremely pleased with the outcome. I would highly recommend Mr Ravikumar to anyone who is considering or needs to undergo this procedure.

Mr Muzaffar Ali Anwar

Vascular Surgeon

⭐️⭐️⭐️⭐️⭐️ I am extremely pleased with both the treatment and the overall experience. From the first consultation to the final follow-up, everything was handled with the highest level of professionalism and care. The surgeon demonstrated exceptional expertise in treating my varicose veins, clearly explaining each step of the procedure and making me feel completely at ease. The treatment itself was efficient, precise, and the results have exceeded my expectations. I truly appreciated the attentive approach, medical competence, and reassuring manner throughout the entire process. I would highly recommend this surgeon to anyone seeking expert care and outstanding service.

Cathedral Dermatology

Dermatology

The Clinic was a little difficult to find but once there the staff were excellent and very efficient. My appointment was on time and the waiting area was warm and comfortable. The consultant was very helpful and explained everything and answered all my questions. I wasn’t rushed or meant to feel unimportant. The nurse was helpful and reassuring. There had been an administrative problem that I had mentioned to the lady on arrival and that was completely sorted out by the time I left which was extremely efficient. I will have no hesitation on returning for a procedure in the near future. An excellent clinic

Mr Srijit Banerjee

Urologist

I had an excellent experience with Mr Banerjee. From the first consultation through to the procedure and aftercare, everything was handled with exceptional professionalism, clarity, and care. He took the time to explain each step, answered all my questions thoroughly, and made me feel completely at ease throughout what could otherwise be a stressful experience. The procedure itself went smoothly, recovery was exactly as explained, and I felt very well supported the entire time. I’m extremely grateful for the high standard of care and would highly recommend him to anyone considering this procedure.

The Forbury Clinic (Berkshire Health Ltd)

Chiropractic, General (Internal) Medicine, + 5 more

Yesterday I had a phone call from Mr Yang who came up with a plan for my latest UTI . We had a full and informative discussion. Within 5 mons of his call I had a private prescription emailed to me and within 30 mins I had a phone call from Forbury saying my UTI vaccine was ready for collection. I went to the Forbury and the vaccine was all ready for me complete with cooling pack to keep it cold. During the afternoon I also received a very accurate clinic letter from Mr Yang and copied to my GP. All very speedy and efficient and much appreciated.

Nuffield Health The Manor Hospital Oxford

I had an excellent experience seeing Dr Wamil and would highly recommend her. From the outset, she was extremely thorough and reassuring, taking the time to listen carefully to my symptoms and medical history rather than rushing to conclusions. Dr Wamil explained the possible causes of my symptoms in a clear and balanced way and recommended a cardiac MRI to investigate further. She took the time to explain why this test was important which made me feel fully informed and confident in the decision.

Venturi Cardiology

Cardiology

Dr Scott Murray was clear, compassionate, and very attentive throughout the appointment. He took time to listen, asked detailed questions about family history, and did not rush the consultation. All results were explained fully and in a way that was easy to understand. He described the condition clearly, answered questions carefully, and remained professional and engaged throughout. I felt listened to and reassured. I would highly recommend Dr Scott Murray as a cardiologist.

Dr Scott Murray

Cardiologist

Dr Scott Murray was clear, compassionate, and very attentive throughout the appointment. He took time to listen, asked detailed questions about family history, and did not rush the consultation. All results were explained fully and in a way that was easy to understand. He described the condition clearly, answered questions carefully, and remained professional and engaged throughout. I felt listened to and reassured. I would highly recommend Dr Scott Murray as a cardiologist.

Dr Bindu Nair Radha

Paediatrician

I had a very pleasant experience with Dr Bindu Nair Radha. She was very clear and structured to give me full clarity on why we were having this appointment pre delivery and what the potential scenarios could be post delivery, as well as the likely outcomes of my particular complexities. She also took the time to answer my questions and assure me that letters will be sent to all key stakeholders to ensure everyone is informed of my specific health complexities

Dr Nikant Sabharwal

Cardiologist

Dr Sabharwal was a pleasure to meet: spot on time and with a happy demeanour. He very plainly knows what he's talking about (luckily) and was genuinely interested in my fairly trivial medical problems. He explained his thinking about my various medications in detail and with clarity so a humble layman such as myself could understand the issues. It was a valuable experience, and while no-one really looks forward to seeing his doctor, Dr Nik is an exception.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

The entire Delamere team have been caring, focused and attentive. The recovery program has been detailed and aligned to my specific needs. The facility is exceptionally well looked after and the accommodation is superb. The net result of all of these factors has allowed me to focus on my recovery to the exclusion of everything else. I would strongly recommend Delamere to anyone looking to recover and rebuild their lives.

Mr Claudiu Hoban

Sports Therapist

I was recommended St Giles physiotherapy to take our Son to as he was complaining of knee pain. Claudiu diagnosed what was wrong and gave our son various exercises to do to help with the pain. Our son also had laser treatment and massages which really helped. The exercise programme we continued with at home too using a friendly app to track progress. I highly recommend St Giles physiotherapy and Claudiu.

The Menopause Medic

General Practice (GP)

I had a consultation with Dr Barton today and for the first time in about 10 years I actually felt like somebody listened to me. We all know that women's health, particularly those in middle age, is not a priority for the NHS. Dr Barton has made it a priority and thank goodness for that. She is calm, professional and explains things clearly. I'm looking forward to beginning this journey with her.

Mr Wissam Abou-Chedid

Urologist

At the age of 54 this was my first experience of surgery so I was nervous to say the least. However, within a few minutes of meeting Wissam, his calm and professional manner, along with his obvious expertise put me at ease. Every aspect of my case was handled brilliantly by Wissam, from the initial consultation, during surgery and the recovery. Wissam was at hand for the entire period.

HCA Healthcare UK London Bridge Hospital

Gastroenterology, Respiratory Medicine, + 11 more

The hospital was very clean, very friendly and very welcoming. I was shown to my room, given a menu for dinner that night as I was staying over. The staff were all very polite and attentive, even going above and beyond to get me a chocolate milkshake when the kitchen had shut. Very nice people and a very good stay after my first time going under anaesthetic