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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose the earliest appointment. The assessor was a graduate fresh out of university, in post for around 6 months. They were not a qualified psychiatrist or psychologist. I was not told this when booking the appointment and offered to go back on the waiting list if I wanted a doctor. The next stage is with a psychiatrist but it’s a long wait because the initial report by the graduate has to be checked. The psychiatrist I saw was an outsourced contractor, I had a poor experience with and there was a communication breakdown. Because they are paid for only the allotted time, for which he was late, he cut me off, very abruptly and he did not follow up when he said information would be sent to me about autism screening. I then received a request to complete an additional test which I later was told was not appropriate. No context is given when you receive these requests and abbreviations and clinical language is used without explanation. Pp RTN then did not attach the results to my file or progress my case. I’m still not sure why this was as when I’ve complained it’s not been fully explained to me. This is very worrying as it suggests no one is reviewing your case. There appears to be no safe guards. I next received a questionnaire titled ‘CV’. This is presumably a precursor to receiving a titration appointment. So I got excited as it’s been 11 months to get to this point. It stand for Cardiovascular by the way. I provide the stats. Then I get three more requests for the same thing.Another indicator no one is monitoring this. I had my first titration appointment in December and a script was written on the 11th, but I still don’t have my meds (it’s 4th Jan), because RTN use an online pharmacy. I wasn’t told to expect an email registration from a company called Cure Connect. RTN sent me an appointment for a follow up even though I hadn’t received my meds. This is how I found out about Cure Connect. I registered with them and they dispatched my meds without texting me so I had no idea what date to expect them. I was away for Christmas. Turns out they have the wrong phone number for me. Cure connect Are digital only and it’s extremely difficult to get in touch with them as they use two factor authentication to access their portal and it was broken when I tried contacting them. They direct you to the portal when you try and seek help. They use Royal Mail tracked 24 and I had to organise a redirect. But it’s not guaranteed. So I’ve been waiting in for two days now and still don’t have my meds. I cut my Christmas break short to drive 163 miles to get back for the redirect. You’re on your own when it comes to navigating Royal Mail and can’t get through to a human. So if you like digital portals, self service and dealing with three company’s through digital mean, being tied down to home for days on end each month to receive your medication this is the company for you the irony of course is that you’d struggle with non written instructions and these types of systems when you have ADHD. RTN are unsympathetic to this and say they can’t send patients individual information /instructions about Cure Connect. Complaining gets you nowhere. They just say they have unprecedented demand and reduced support is temporary. But I’ve read complaints that go back at least 18 months. That’s it temporary, that’s their normal BAU. I’m not sure if they prioritise private referrals but they’ve clearly bid low for the NHS contract based on volume and cannot handle the workload. We are suffering for it.

Unblocked Thinking

Coaching

I began working with Jo shortly after receiving my autism diagnosis at the age of 45. At the time, I was already an experienced practitioner, but I was navigating a new understanding of myself while continuing to work at a high professional level. Jo’s mentoring was genuinely transformative. Through her insight, strategies, and lived understanding, Jo helped me to recognise who I am, clearly identify my strengths, and understand that I am not deficient. She supported me in developing the confidence and language to advocate for myself, to understand the reasonable adjustments I was entitled to, and, crucially, how to ask for them effectively. The impact of Jo’s work with me went far beyond personal insight. By applying the strategies and approaches she shared, I not only progressed professionally; I was promoted first to a senior role and then to Service Lead. Jo helped me align my authentic self with my professional practice, strengthening both my leadership and my effectiveness. Jo’s mentoring has had a lasting impact on my confidence, my career, and my sense of self. Her support was empowering, affirming, and deeply respectful, and I cannot overstate the value of what she helped me achieve.

Miss Ballari Ghosh

Obstetrician & Gynaecologist

Since having a cystectomy back in 2023 and being discharged from another hospital, my periods were terribly painful lasting 16+ days causing me a lot pain and some days I felt I was unable to cope, I was often cancelling on plans and having to bin clothing due to the heaviness of my periods. I often felt down due to the pain and felt stuck after being told by another hospital my pain was down to “exam stress” Miss Ghosh believed my pain and investigated with multiple MRI tests, blood tests and ultrasounds I then got diagnosed with Adenomyosis. Miss Ghosh also removed me of the contraceptive patch and changed me over to the mirena coil which has changed my periods. They are now much lighter and do not last any longer than one week and are much more manageable. Miss Ghosh explained thoroughly the benefits of the coil and how if anything changes I can contact her. Thank you Miss Ghosh, you have made a massive impact to me and I am very appreciative. I would highly recommend Miss Ghosh!

Mr Damian Clark

Orthopaedic Surgeon

I cannot recommend Mr Damian Clark highly enough. From our very first appointment through my knee surgery and recovery, he demonstrated an exceptional level of talent, professionalism, and genuine compassion. He took the time to explain every step of the process clearly, answered all of my questions with patience, and made sure I felt confident and cared for throughout the entire experience. His surgical skill is outstanding—my procedure went smoothly, and my recovery has exceeded my expectations. What truly sets him apart, though, is his bedside manner. He treats his patients with kindness, respect, and empathy, which makes a challenging experience much easier to go through. I am incredibly grateful for his expertise and care, and I would trust him without hesitation. He is truly an outstanding surgeon .

Matrix Foot & Ankle

Podiatry

Mr Ben Yates is in my opinion an excellent podiatric surgeon who gives a very good clinical opinion. I was unhappy that Mr Yates charged me for a “new patient” appointment when this was in fact a follow up appointment lasting about 12 minutes following previous surgery by Mr Yates. Furthermore, I did not receive a clinic letter from Mr Yates until I chased it up more than 2 weeks after my appointment. I received no apology for the delay in sending the letter. Mr Yate’s clinical letter did not contain all the information promised at the consultation and I was obliged to chase this information again. I emailed Mr Ben Yates to raise my concerns but I did not receive a reply from him.

Mr Ben Yates

Podiatrist

Mr Ben Yates is in my opinion an excellent podiatric surgeon who gives a very good clinical opinion. I was unhappy that Mr Yates charged me for a “new patient” appointment when this was in fact a follow up appointment lasting about 12 minutes following previous surgery by Mr Yates. Furthermore, I did not receive a clinic letter from Mr Yates until I chased it up more than 2 weeks after my appointment. I received no apology for the delay in sending the letter. Mr Yate’s clinical letter did not contain all the information promised at the consultation and I was obliged to chase this information again. I emailed Mr Ben Yates to raise my concerns but I did not receive a reply from him.

Cleveland Clinic London

Vascular Surgery, Gastroenterology, + 10 more

Hospital was lovely, clean and spotless and the day was well organised. Superb care from Dr Spalding, Nick Gilfillan, Neil (recovery nurse) and Emily (nurse from HCA) in particular. Facilities were great and check-in / admin was v smooth. From check in to check out I saw three different teams; nurses were very friendly and helpful although there was some confusion on instructions for the next few weeks (what to do what not to do). Physio Jess was excellent and kindly waited to see me after the end of her shift so I'd had something to eat (food had been delayed as there was some confusion as to whether I'd been out of of surgery or not). On the whole, brilliantly looked after.

Mr Matthew Oakley

Orthopaedic Surgeon

Mr Oakley was clear from the start as to what my knee replacement involved, not shying away from the pain I would be in. This was greatly appreciated as I’m not a one for people trying to gloss over of things. He was very kind and also had a sense of humour, together with being totally professional. He came to see me before and after the operation and again before I left hospital after my 2 day stay. I had an 6 week appointment after my op and Mr Oakley was as nice and helpful then as the first time I met him. All in all I have been extremely impressed with his care, also that of the lovely nurses and other staff at the Nuffield in Hereford.

Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

Welcoming and helpful. Only one lift was working and the remaining one was noisy and slow but there was a notice advising of this. The coffee machine in wait area was out of order Reception staff were kind and helpful but sometimes difficult to understand accent. One set of chairs in a sub waiting area was under a shelf which meant I knocked my head. Appeared clean and efficient and was quiet on day of my visit. Preoperative bloods were done straight after consultation which is very good and in fact results appeared next day. That's good service. Overall allowing for things that happen a positive experience.

London Pregnancy Clinic

Clinical Genetics, Obstetrics & Gynaecology, + 2 more

I went at 11 weeks for a scan and for a NIPT test. The booking process was excellent, the members on the phone were so helpful and considerate. My appointment with Dr Desi was on time and extremely thorough. She was so compassionate, caring and kind throughout the appointment, explaining everything each step of the way and being extremely thorough through the scan and explaining our NIPT options. It’s the best consulting experience I’ve had throughout my pregnancy. Reception staff were extremely helpful too. I would really recommend LPC to any expecting couples. An excellent experience end-to-end

Dr Pankaj Kumar Agarwal

Ophthalmologist

On the day I was apprehensive which I would consider natural. However I was well looked after at every stage and always had confidence in Dr Agarwal. The procedure was uneventful and all of my concerns proved unfounded. It was all so much easier for me than I had anticipated. The immediate improvement in vision was more than I had expected. There were no problems during the recovery period and at my eye check after six weeks the ophthalmologist told me everything was perfect. I now have excellent vision in that eye. Should the other eye need done I hope Dr Agarwal will do it.

Moorgate Andrology

Obstetrics & Gynaecology, Urology

Dont trust this doctor had Penis enlargement surgery with dr nenad on august i have lost almost 1 inch of erect lenght. I didnt get 1 inch soft guarented lenght plus lost almost 1 inch erect my surgery time was at 2pm i had the surgery at 7pm! And doctor nowhere to be seen. Its been 4 months now having erection problems i never had erection problem and still having pains. Doctor nenad is now telling me i can get my size back if i use traction device useless. If you really want to do it my advice is penis fillers. Dont let them damage your penis.

Mr Vivek Wadhwa

Urologist

I first saw Mr Wadhwa on the 3 November 2025 where an Epididymal cyst was diagnosed. Had scans on the 6th, pre surgery visit on 20th and surgery on the 26th. Cyst of 9cm long removed, a 'block' inserted and no pain has occurred post surgery after following the meds regime I was given. Back swimming after 3 weeks. The staff and Mr Wadhwa kept me informed at all times, the facilities were superb and on the day of my surgery I was operated on at 1pm and home for 6.30pm. I would recommend Mr Wadhwa to all based on my experience.

One Hatfield Hospital

Geriatric Medicine, Neurology, + 21 more

I am a new patient at No.1 Hatfield and my recent visit was to the physioloy department in relation to an ankle problem. The physiologist was kind and easy to talk to and clearly explained the prolem I have to me and gave me a routine of exercises to perform with a follow up appointment to attend in a fortnght's time, this being part of a booked 6 week course. My daughter who came with me and I were very pleased with appointment experience and would recommend the hospital to anyone who might ask about it.

Mr Syed Neshat Anjum

Orthopaedic Surgeon

I had pain in my ankle. It had become more painful over the past two years.I had broken my ankle in 1999.have had several operation and the ankle had been fused. What was needed for my treatment was investigated and a clear plan of what was going to take place was explained. The ankle was no longer fused and so Mr Anjum cause of action was to redo the fusion with a bone graft again. All went well and I followed all his instructions. Am just having some physical therapy to strengthen muscle.

Mr Sarmad Kazzaz

Orthopaedic Surgeon

I could not fault Mr Kazzaz both in consultation and the operation itself. He was clear re the challenges and limitations of the operation and was extremely flexible in meeting tight timelines. I have also been left with a very neat scar, so couldn't ask for more. With the speed of the procedure, I did not feel in hindsight that I was fully aware of the recovery process, times, needs etc and do not recall a detailed discussion about it but perhaps did not ask the right questions!!