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Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Dermatology, Endocrinology & Diabetes, + 9 more

I had a mixed experience at my recent procedure. Staff were very friendly in general. However, I was shocked how inconsistent the experience was from one nurse to another. My scheduled procedure did not proceed as planned and as I came to around 6 pm on the evening of Monday First of December, I realised I was still attached to a cannula and I’m supposed to stay the night, which was not planned initially. I was told I should contact someone for my first visit to the toilet. As I did, a very irritable nurse came in and questioned me calling for I needing to use the bathroom. I had to explain to her the reason for calling is that it is my first visit to the bathroom. I then had a very painful antibiotic infusion via the cannula on my hand later that evening. The cannula was not stable. It was moving which was very painful and the nurse kept pushing it and kept asking me why I’m anxious. The same nurse came the following morning at 6 am, after I had not slept the whole night, to complete another equally painful infusion, and then proceeded to collapse a vein on my left hand When she attempted to take blood. I asked her to stop. She was not happy. I’m surprised that this is the quality of service received at a private care ward. I had both my hands with limited ability to move by the time I was to have breakfast. I was unable to use a fork and knife and was really getting upset at that stage as I was given jam containers which I was unable to open due to my hands being pin cushions . I felt helpless and burst our crying at that point: your caterer should really consider their clientele, as when a person does not have hands to use a fork and knife and is very weak then struggling to open a container is the last thing they are going to want to do. I had to call someone to open the jam for me when I eventually picked myself together. My main frustration at that point was not knowing why I am there and how long I was going to be kept for. A different nurse came in later that morning, she removed the cannula from my right hand which then enabled her to take blood from my right hand which as I explained to the other nurse as well is the only hand capable of giving blood. Simple as that, however communicating goals along way when also joined with common sense which I’m afraid to say the evening nurse did not display in spades. There was no need for all of the pain and uncertainty that I had to endure. I’m not usually a sensitive soul, I have had my fair share of hardship and I do not complain for no reason, however I feel this needs calling out, because it was completely unacceptable and could have easily been avoided.

Professor Stephen Christopher Radley

Obstetrician & Gynaecologist

Review of Professor Stephen Radley I recently attended a private consultation with Professor Stephen Radley regarding my stage 2 prolapse. From the outset, he was extremely informative, taking the time to explain my diagnosis in detail and discuss future options, including possible surgery, ongoing care, and the use of a pessary. Following his advice, I had a pessary inserted, which provided immediate support. Four months later, I returned for a follow-up appointment where the pessary was reinserted. On this occasion, Professor Radley gave me thorough training on how to manage the insertion myself. This has been invaluable, as it allows me to self-care and avoid repeated long journeys from Lincoln to Sheffield. Throughout both visits, Professor Radley demonstrated professionalism, compassion, and a commitment to patient empowerment. His clear explanations and practical guidance gave me confidence in managing my condition. He also referred me to a nurse-led clinic for future follow-up, ensuring continuity of care and accessible support. I am very grateful for his expertise and the thoughtful way he tailored my care to my circumstances. Professor Radley’s approach has made a significant difference to my confidence and quality of life, and I would highly recommend him to anyone seeking specialist advice and treatment. Kind regards Dawn M.

The Royal Free London Private Patients Unit

Cardiology, Cosmetic (Aesthetic) Medicine, + 18 more

I had my first consultant appointment yesterday, regarding a hernia condition that was flagged by an NHS consultant earlier this year. I saw Dr Richard Novell. In the lead-up to the appointment, I had managed to get the referral paperwork, but no scan imagery. On meeting Dr Novell, he informed me that scans were useless anyway for Hernia diagnosis, and he then proceeded to examine me. After this, he told me that I didn’t have a hernia, when I asked about the fact that another specialist had examined me and thought differently, he agreed that doctors tend to give different answers. My issue, is not that he dosen’t agree with another consultants opinion (as well as the person who conducted Ultrasound) but that I am currently in pain, which is harming the quality of my life, and when asked about next steps to resolve this, he had nothing to offer, when pushed he offered to speak to a colleage for a second opinion. So in terms of empathy, it's pretty frustrating, and I have to be honest, it's a complete waste of time from my perspective.

Dr Tamir Malley

Rheumatologist

I attended a consultation with Dr Tamir Malley, Consultant Rheumatologist, for persistent issues with my posture, joints and muscles due to my profession and sports. It was by far the most comprehensive and informative medical assessment I have experienced. Dr Malley is exceptionally professional and demonstrates an impressive depth of knowledge across rheumatology and general medicine. His clinical examination was detailed and precise, and he clearly explained the reasoning behind each part of the assessment. He reviewed my situation holistically and provided a structured, evidence-based plan that left me feeling fully informed and reassured. His ability to combine advanced clinical expertise with clear communication and a calm, supportive manner sets him apart. Without doubt, he is the best doctor I have seen, and I would highly recommend him to anyone seeking high-quality specialist care.

Chapter One Dental Clinic

Dentistry

I visited Chapter One with my 4 year old child, we both had an appointment with Ashley. The practice is immaculate, beautifully designed and feels more like a luxury spa than a dental practice. Staff were extremely friendly and helpful, we were made to feel welcome and relaxed. Ashley was charming, instantly putting us at ease, involving my daughter with everything she was doing and making it a fun experience. With regards to my appointment, Ashley was very informative, ensuring I had time to ask questions and I left assured I was in highly capable hands. All the equipment was state of the art and I now have ultimate confidence in my dental routine. Easily the most professional and positive dental visit I have had, I would thoroughly recommend Chapter One and will be signing up to one of their care plans for my family.

Mr George Spink

Neurosurgeon

I had a PLIF operation with additional decompression by neurosurgeon George Spink at Spire Anlaby .. Autumn 2025. George was professional throughout the whole process. I had plenty of unpressured opportunities to ask questions and recieved clear answers without too much medical jargon. This gave me confidence in Mr Spinks long experience for what was a major surgery with good explanation of the risks involved. Following the operation whilst in recovery Mr Spink took time to talk personally with my wife and reassure her the procedure went well. The operation was very successful and I mobilised the next day. In my experience the Spire Anlaby (Hull) hospital team can be trusted to provide a very professional service. I can therefore wholeheartedly recommend George for complex spinal procedures.

Ms Dalia Elfadl

Breast Surgeon

My recent visit was a two-month follow-up after my double mastectomy. The entire surgical experience with Ms Dalia Elfadl has been outstanding. From the very first consultation to the operation itself and all follow-up appointments, her care, communication and precision have been exceptional. She was always available to answer my questions, guide me, reassure me, and support me — which is invaluable for anyone going through a cancer diagnosis and such a major surgery. The operation was performed with incredible skill, and the results are beautiful, natural and truly life-changing. I felt safe, heard, and taken care of every step of the way. I could not be more grateful to have had a surgeon who is both a world-class professional and a genuinely kind, compassionate person. Thank you for everything.

Mr Sean Curry

Orthopaedic Surgeon

For several months I had been experiencing severe pain in my right groin which had been attributed to acute tendonitis. I was examined by Mr Curry who, after reviewing my MRI scan, concluded that my pain was in fact due to osteoarthritis in my hip joint, rather than the tendon. He very clearly explained my options for treatment and, due to my advanced age, recommended an injection of Haluronic acid Into the joint, rather than surgery. The injection was expertly administered by Dr Galán, under ultrasound guidance, and the pain has already eased considerably. I could not have been under better care.

Dr Mark Turner

Cardiologist

I saw Mark about a PFO, which I had found out about some years ago after volunteering for a research trial. At all stages - culminating in my having the PFO closed by him - he was kind, patient, reassuring and highly professional. It is clear that he is enormously skilled and knowledgeable in this field, and I feel very grateful to have been able to be treated by him. I would thoroughly recommend his services (underpinned too by his very efficient medical secretary, Rachel). Excellent experience in all respects. Thank you.

Mr Bassem Mettias

ENT Surgeon

We took our 2-year-old to see this ENT specialist due to recurring tonsillitis and ear infections, and we had a very positive experience. The doctor was incredibly kind, calm, and patient with our child, which immediately put us at ease. They carried out a thorough examination and took the time to explain everything clearly and in a way that was easy to understand. It was very reassuring to be told that everything looked okay. We left feeling informed, supported, and confident in the care our child received.

Dr Jeremy Bliss

Dentist

This visit was to the hygienist only. She was friendly and helpful. However I found the cleaning machine very uncomforrable, although I am usually enthusiastic about new equipment. Your head is lowered very far backwards and then your mouth filled with water, I had a surprise when I went to pay. I had expected a treatment session of 30 mins but it went on for 45mins. Quite a bit of time was taken up by the hygienist recommending a particular brand of interdental brushes. I shall not br buying them.

The Princess Grace Hospital Outpatients

Diagnostics & Testing, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 7 more

The hospital itself was great and senior nursing staff on the day were informative and professional. My anaesthetist was phenomenal as was my amazing surgeon. However I had a bad experience with one of the health care assistants who wouldn’t let me use the bathroom and led to a bit of a weird experience. Plus when I got my stitches out two weeks later the nurse couldn’t see the stitches and she gave the tweezer to my fiancé who actually ended up getting the final ones out.

The iGP - Private Doctors - Carmarthen

Cardiology, Cosmetic (Aesthetic) Medicine, + 15 more

Very clean building with plenty of parking. Reception staff were helpful and friendly. Doctor and nurse were extremely kind, patient and helpful. I'm a really nervous patient and I'm sure I was a pain but they never let on. Explained everything at the end. Sent me lots of information in great detail. Communication is very organised and timely. Doctor followed up over the phone and sends me results really quickly over email.

Leominster Osteopaths & Therapies

Physiotherapy, Audiology, + 6 more

I have visited a couple of times now and cannot fault anything. Very quick to book me in (next day appointment), and so welcoming and informative whenever I’m there. My back is so much better and I have a knowledge on how to help myself in between appointments. The appointments have been easy going and not at all awkward or embarrassing (which I worried they would be!). Would definitely recommend!

Nightingale Hospital

Nursing, Nutrition, + 2 more

Nightingale Hospital is exceptionally well run. The staff are consistently professional and attentive, the food is surprisingly good, and the facility itself is organised to a high standard. The programming is thoughtful and genuinely effective, and the level of clinical support is superb. Overall, it’s a high-quality environment for focused treatment and recovery.

Haptic Chiropractors

Chiropractic, Rehabilitation Medicine, + 2 more

I was looking for a chiropractor and came across Haptic. Kirill has helped a lot with my back pain and my alignment feels much better. The staff are young, professional, and easy to talk to, and the space has a relaxed vibe instead of the usual stale clinic feel. It’s easy to book and communication with the team is super quick. Definitely recommend.