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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

Mr Ahilan Kailaya-Vasan

Neurosurgeon

I recently had neurosurgery for the clipping of anyeresms under Mr. Ahilan Kailaya-Vasan and his fantastic team at King's. I was absolutely terrified at the prospect of surgery and having a general anesthetic. I need not have worried as from my first appointment it was very clear that I was in safe hands. I cannot praise him and the team enough, I am so grateful that I was under their expert care. I was shown care and compassion from the very beginning and throughout the whole experience, I was treated with respect, understanding and patience by Mr. Kailaya-Vasan and his wonderful team. They made what was a very traumatic time for my family and I, as smooth as possible. I just cannot thank them enough. I came through the surgery very well thankfully, Sarah my anesthetist took fantastic care of me all the way through and as I was so nervous Mr. Kailaya Vasan made sure we spoke beforehand too, so I had great confidence in the team, Dervika was also fantastic. From my very first appointment with Jon to my surgery, I am so grateful to each and everyone of them, although i don't know all of them by name they all played a part and I would like to thank each of them for their kindness, compassion and expertise. These heroes wear scrubs instead of capes! We're very fortunate to be blessed with them!

Dr Dinkar Bakshi

Paediatrician, Consultant Allergist

Doctor Bakshi is a responsible and dependable healthcare professional who has been successfully treating my MCAS since 2024. He explains his clinical decisions and treatment plans within his detailed letters, provides additional information via leaflets/resources, never rushes an appointment, and has always made every effort to facilitate care with my local NHS GP services (e.g. tests done on the NHS where possible, as well as repeat prescriptions, due to self funding limitations). Doctor Bakshi is also one of the most reliable healthcare practitioners I have encountered; he makes sure you are well supported outside of appointments by kindly answering inquiries over email, and has issued prescriptions in a rapid manner! For example, I unexpectedly had a flare-up of Angioedema during Christmas, but thanks to Doctor Bakshi, who very kindly replied to my email out of hours and called me, I was able to get medication the same day. As it was the holidays, the Doctor had even gone above and beyond to help me find a pharmacy that was open and able to prescribe, as well as reassuring me of the treatment plan. The Practice manager, Rahul, is also very polite and courteous; communication is clear and efficient, and it is no surprise that the clinic is well organised.

Dulwich Podiatry

Podiatry

Zack treated my son for deep verrucas caused by swimming, and I honestly couldn’t be happier with the care we received. The diagnosis and treatment were done in the same appointment, and everything was handled with so much care and professionalism. My son is 9 years old and was understandably nervous, but Zack was fantastic at keeping him calm, confident, and engaged throughout the treatment. He was reassuring, patient, and made the whole experience far less daunting. The treatment itself was quick and very well managed. We went back for a follow-up today and were given the all-clear, along with a top-up treatment to remove any remaining dead skin and ensure nothing was left behind. Zack explained everything clearly to both my son and me, which really empowered us and reassured us that this was the best course of action. Zack was excellent — funny, caring, and professional — exactly what you want, especially when treating a young child. I would highly recommend him without hesitation.

Miss Jane Kerby

Plastic Surgeon

I underwent abdominoplasty surgery 6 weeks ago. In my initial consultation, Jane was clear, personable and knowledgeable. I felt at ease in our discussion; we had in depth discussions about the procedure and I did not feel rushed to ask all the questions I had. Booking the surgery was easy and a second consultation was provided to discuss in more detail my preferences. The day of the surgery everything ran smoothly. Jane checked in daily the first few days and was always quick to respond to any questions. She checked in regularly to make sure everything was healing well. My recovery process was very good; minimal pain and well managed. My results are amazing and I have healed without any issues. My scar is so thin and has already began to fade at only 6 weeks following Jane’s advice. I would highly recommend Jane to anyone wishing to get abdominoplasty surgery.

Diverse Minds Clinic

Psychiatry

I had a great experience with Dr Cappai at Diverse Minds Clinic. She listened to all my concerns and gave me good advice on therapy and pharmacological treatment. I conducted some research before booking with Diverse Minds Clinic, and I was reassured because the clinic is registered with the CQC (unlike some other popular services in London), and Dr Cappai also works in the NHS as an ADHD specialist. The building in central London, Harley Street, is very elegant, and I felt comfortable during the long assessment (I had a 3-hour ADHD and ASD assessment), and Dr Cappai allowed some breaks and ensured I was at ease. The appointment started on time, and the report was very thorough. I am happy with the service. I cannot recommend it highly enough.

Mr Jonathan Pollock

Plastic Surgeon

At the outset I was nervous as the suspected bcc was in an awkward place. Mr Pollock talked through all the options with me and I was happy with the decision to go for a "small margin" in the first instance. The excision was done on 26th November. The surgery went well. Mr Pollock did an excellent job, particularly because it was around the mouth area. On 31st December I had a follow up appointment to find out the results. Mr Pollock reiterated the discussion we had previously had about the various options and then told me it was an infiltrative bcc with roots . I was very worried at the prospect of more surgery. He then told me he had successfully got it all out. Tip for next time: Maybe lead with "Its good news".

Mr Allon Barsam

Ophthalmologist

The initial consultation, the surgery and followup appointments at OCL Vision were very professional and friendly. I was put at ease before and after the surgery. It could not have been smoother. Answers to questions on emails we dealt quickly and comprehensively. Mr Allon Barsam, my consultant, came highly recommended and I totally agree with all the positive feedback he receives. He was informative whilst not over complicating the information and was more than happy to answer all my questions pre and post surgery. I am very happy to no longer need contact lenses and glasses. All in all a very positive experience. I would highly recommend OCL Vision.

Mourne Private Clinic

Dietitian, Imaging (Scans), + 3 more

We first went 4 years ago with our first son and had 4 scans. We are pregnant again and just had our final scan which would be our 3rd/4th this pregnancy and every time we go the ladies are just a pleasure. So kind, so thorough and just lovely lovely people. We had Lisa today asked she is so nice, patient and a lovely person. There is usually a young girl at reception who is lovely but today there was a different lady who possibly was having a bad day as she was not welcoming not friendly. Possibly didn’t want to be at work and she had the impression she couldn’t be bothered. But it wouldn’t stop me from going as everyone else is always great

Mr Amer Raza

Obstetrician & Gynaecologist

When I first started looking for an endometriosis specialist and came across Mr Raza and all the positive reviews, I wondered: ‘can he really be that great?!’. The answer: yes he was. I had stage 4 DIE and a frozen pelvis. Mr Raza not only had the technical skill and expertise to deal with a complex case (with minimally invasive and cutting edge surgery) but also showed so much care and compassion, which gave me so much confidence and reassurance going into my surgery. The whole experience, including the recovery, has been so so positive and I would fully recommend him.

Quality Dental : Worthing

Dentistry

I’ve been a customer at Quality Dental for a while now and they’ve always been amazing. More recently, I’ve been seeing Dr. Ahmed for a filling, and he is fantastic. Coming from someone who is usually terrified of needles, I was naturally nervous, but he is incredibly gentle and patient. He took the time to make sure I was comfortable throughout the entire process and his work is top-tier. It’s been a total relief to find a dentist who actually listens and makes the experience stress-free. I can’t recommend him and the team enough!

Mental Health Dietitians

Dietitian

I have been Sophie’s client for the last 6 months. In that time I have felt my relationship with food and my confidence in myself grow. She has helped me change the beliefs I hold about food and helped me on the road to recovery from anorexia. As an autistic person, I have struggled in the past with connecting with health professionals but Sophie adapts the sessions to meet my needs. She always sends notes after our sessions which is useful in making sure I keep track of what I should be doing.

Mr Peter Cooke

Urologist

I’m extremely pleased with the highly professional level of care I received from Mr Cooke and his team. He is very friendly, extremely knowledgeable and very proactive in his level of service. He was able to efficiently treat me and provide me with future guidance to ensure my peace of mind and continue with good health. I’m very pleased that I found Mr Cooke and I absolutely highly recommend his services. Thank you once again and all the best to you for 2026.

Dr Pooja Gulati

Rheumatologist

Dr Gulati took the time to understand my issues and discuss my symptoms - I felt that she was really listening to me and not rushing Dr Gulati answered my questions clearly and with detail, giving me the information I need. Her diagnosis was clear and I am very confident about the treatment plan. Overall consulting with Dr Gulati has been a very positive experience and I feel that I am in very experienced and knowledgeable hands.

St Giles Physiotherapy

Physiotherapy, Sports Rehabilitation, + 1 more

I was recommended St Giles physiotherapy to take our Son to as he was complaining of knee pain. Claudiu diagnosed what was wrong and gave our son various exercises to do to help with the pain. Our son also had laser treatment and massages which really helped. The exercise programme we continued with at home too using a friendly app to track progress. I highly recommend St Giles physiotherapy and Claudiu.

One Stop Healthcare

Anaesthetics, Audiology, + 47 more

I recommend a private appointment. Instead of a rushed NHS 10 minute experience, the doctor spends 30 minutes understanding symptoms and background. Dr Hamdulay was very thorough, professional and friendly. He gave me very helpful advice and the medication I needed to make a full recovery. Highly recommend OSD Healthcare.