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Nuffield Health Brentwood Hospital

Paediatric Cardiology, Breast Surgery, + 35 more

After I had my procedure and was in the room, I needed to use the toilet, but I was hooked up to a catheter. Therefore, I could not go unaided. I needed to use the toilet for a poo and was desperate to go. I used the call button and told the nurse, who said they would come back. I was left for 4 hours in agony. I was really anxious as I had been told I was not to strain, and I was doing all I could to not mess myself. This left me really upset and agitated. I did not feel cared for at that time. The breakfast was very poor and not at all palatable. The fact that you could not get in the lift without someone tapping you in is ridiculous, as you then have to search for someone to assist. Also, when I subsequently came back for my catheter removal. There were no disabled parking spaces at the front, so I had to come in the back. I was told I needed to go to the ward. So I made my way to the lift and was very dizzy and weak. My wife left me at the lift to go to the front to sign me in, and the receptionist could not have been more unhelpful and stroppy. My wife then took me up in the lift, only to be told that they would not see me until she had gone back down to the reception. The other receptionist then signed me in and was pleasant, unlike the other receptionist. Sadly, small things let you down. But when you are a patient, you feel very vulnerable, and the lack of professionalism from a member of the team makes a big impact.

Dr Shalini Chawla

Obstetrician & Gynaecologist

⸻ We are incredibly grateful to our consultant obstetrician, Dr Shalini Chawla, for the outstanding care we received throughout my pregnancy and delivery. From the very beginning, she was thoughtful, thorough, and always focused on ensuring the safest and best possible outcome for both me and my baby. Given my previous myomectomy, slightly raised blood pressure, and a transverse lie, she carefully assessed all risks and recommended that my planned C-section be brought forward from 39 weeks to 38 weeks to minimise any potential labour-related risks. This decision gave us complete reassurance and confidence that everything was being managed with great care and expertise. What truly set Dr Chawla apart was how accessible and supportive she was at every stage. She was always available for any concerns, no matter how small, and her care did not stop at delivery. Her aftercare was exceptional- she was incredibly motherly, kind, and attentive, and went out of her way to arrange additional support and care for us when needed. We always felt listened to, never rushed, and fully supported during what can be an overwhelming time. We couldn’t have asked for better care and will always be deeply thankful to Dr Chawla for her professionalism, compassion, and dedication to achieving the very best outcome for our family.

London Trusted Therapy Harley Street

Clinical Psychology, Hypnotherapy, + 1 more

Finally, answers at 50 After five decades of feeling "different" but never quite understanding why, the ADOS-2 assessment at London Trusted Therapy has been life-changing. The professionalism began from my first enquiry - Sofi and Andrew were incredibly accommodating with scheduling and answered all my questions without making me feel I was being difficult. The location at Pinero House is perfect for anyone who values discretion. The reception is small and well-managed, and you're not sat in a crowded waiting room, which I appreciated enormously. The consulting room itself was unexpectedly comfortable - large, well-appointed, and crucially, not intimidating or overly clinical. What impressed me most was the rigour of the assessment. Trish, who conducted the ADOS-2, clearly knew her field inside out and created an environment where I could be myself. The clinical psychologist's evaluation was extraordinarily thorough - they didn't rush, they listened, and the subsequent report gave me clarity I've sought my entire adult life. Having a multidisciplinary team means you're not relying on one person's opinion, which gave me confidence in the diagnosis. Cannot recommend highly enough.

Dr Joseph De Bono

Cardiologist

Before my 1st appointment with Dr. De Bono, I spent many months unable to get a diagnosis for my heart arythmia. I was very symptomatic and really anxious. Dr. De Bono finally diagnosed me and started me on a treatment plan. He took the time to explain everything to me and asnwered all my questions. He was very thorough and professional. I felt so much better after that appointment. As time went by, the treatment plan needed adapting and once again Dr. De Bono took the time to explain my options, one of which was an ablation. Again, I was very anxious but he took the time to explain all the pros and cons and risk factors. Fast forward, I had the ablation and the care I received was wonderful. I have recovered and now feel I have my life back.

Essex Private GP

Cosmetic (Aesthetic) Medicine, Diagnostics & Testing, + 2 more

After a mole on my shoulder began to grow, I booked a private consultation with a specialist who had removed others by Crotherapy. He told me that he could only do it after the infection which had caused it to change, had been cured and prescribed a course of antibiotics. The infection increased after several courses of six different antibiotics which were prescribed by my NHS practice were not able to halt its progress. My daughter Annie convinced me to book an appointment at Essex Private GP. I was seen on the same day and the correct antibiotics to target the infection were identified and prescribed at my first visit. There is already a significant improvement, thank you.

Mourne Private Clinic

Dietitian, Imaging (Scans), + 3 more

We first went 4 years ago with our first son and had 4 scans. We are pregnant again and just had our final scan which would be our 3rd/4th this pregnancy and every time we go the ladies are just a pleasure. So kind, so thorough and just lovely lovely people. We had Lisa today asked she is so nice, patient and a lovely person. There is usually a young girl at reception who is lovely but today there was a different lady who possibly was having a bad day as she was not welcoming not friendly. Possibly didn’t want to be at work and she had the impression she couldn’t be bothered. But it wouldn’t stop me from going as everyone else is always great

Mr Paul Haslam

Orthopaedic Surgeon

Mr Haslam completed my first full knee replacement in 2019 and this has been very successful. Prior to completing the first knee replacement Mr Haslam identified a skin lesion on my leg and referred me for further investigation. This was invaluable as the lesion was confirmed as a melanoma which was successfully removed prior to the knee replacement. I had not noticed the lesion myself so this was a critical intervention that may otherwise have gone undetected. The knee recovered well after surgery and has been a total success.

Dr Mohammad Ghazavi

Dermatologist

I had a great experience with Dr. Ghazavi for my acne and acne scar treatment at Skinhorizon Clinic. Dr. Ghazavi was very knowledgeable, patient, and took the time to explain every step of the treatment plan. I felt genuinely listened to, and the approach was tailored to my skin needs. I’ve seen noticeable improvement in both my acne and scars, and the care throughout was exceptional. I highly recommend Dr. Ghazavi for anyone seeking effective and professional acne treatment.

HCA Healthcare UK London Bridge Hospital

Gastroenterology, Respiratory Medicine, + 11 more

The hospital was very clean, very friendly and very welcoming. I was shown to my room, given a menu for dinner that night as I was staying over. The staff were all very polite and attentive, even going above and beyond to get me a chocolate milkshake when the kitchen had shut. Very nice people and a very good stay after my first time going under anaesthetic

Private GP Extra

General Practice (GP)

Dr Simon gave me a thorough explanation of my condition and any risks associated with it. He carried out all required tests and called to chat through my blood test results and to make any recommendations. Through Dr Simon’s clear explanations I’m now far more reassured about the condition, and how to deal with future occurrences. Many thanks.

The Female Health Doctor MK

Diagnostics & Testing, General Practice (GP), + 1 more

Has a great experience. Was an indeoth cgst about my hormone history and very fast blood resets and only in a few days had them back and an appointment to chat through. There was an immediate red flag and in a few days had the right medication and started to feel better in only a few days. Also check up texts which made me feel so supported

Darcy Healthcare

Diagnostic Pathway – Cardiac, Diagnostics & Testing, + 4 more

I needed an MRI scan and called Darcy Healthcare on Saturday, 27th December. They promptly scheduled my scan for the 30th. On the day of the scan, the staff were professional and friendly. The scan took about 30 minutes, and I received the results the next day, on New Year's Eve. I highly recommend Darcy Healthcare.

Dr Somnath Kumar

Cardiologist

Dr Kumar listened to my health concerns, and answered patiently and fully my queries. He examined me, and explained his findings, including being sent for further tests. He reassured me, and said I would see him again to discuss the management of my heart condition.

Mr Ibraheim El-Daly

Orthopaedic Surgeon

My experience with Mr El-Daly was wonderful from the moment we had our first consultation. The Hip surgery for me was unbelievable with little or hardly and pain. I would recommend him to anyone and also to friends and family who need a surgeon with blessed hands

Mr Shantanu Gudsoorkar

Ophthalmologist

Mr Gudsoorkar recently treated cataracts in both of my eyes. From start to finish, he explained everything clearly and ensured I understood all the options available. His calm, professional, and reassuring manner made the entire experience very positive

Mr John Terrace

General Surgeon

I couldn’t have talked to a more professional, clear a concise individual. He explained everything clearly, listened attentively, and made me feel completely at ease. Mr Terrace’s expertise and warm bedside manner inspired confidence and reassurance.