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Moorfields Private Eye Hospital

Ophthalmology

It is extremely unpleasant being treated as a cash cow. I had diagnostics for cataracts at Bath St on 18 December 2025. It seemed organised and the consultant, Mr Rajesh Deshmukh (RD), answered my questions and so did his practice manager Paula Jessup (PJ). I subsequently asked for written information on the kind of lenses RD recommended and I had agreed to. They are EROV lenses. When I asked for it, PD's response was that RD had talked to me, I said I couldn't remmber everything and my eyes were dilated so I couldn't see information he showed me on his phone. The written information was not provided. in advance of the surgery. PJ directed me to RD's website. The information on the website writes briefly on product benefits, but doesn't explain how they work. I had bilateral cataract surgery on 2 February at New Cavendish. St. Thgere was no explanation, written or verbal, of the process, eg pre-med, med, timing of procedure, rest afterwards. (There is a very brief outline in PD's email of timing). People came and did things to me as the 'animal for slaughter'. Before the procedure, I was given a paper form to fill in for registration. I had already done this at Bath St. Surely the information is on the system. I needed to find my BUPA number and authorisation code again, GP Practice etc. I also had received a pre-procedure call when this information could have been checked etc. For several days, I couldn't read the written instructions provided after the procedure. A nurse did discuss them however I hope it is understandable that I didn't remember all of them. Additionally I couldn't read the numbers on the eye drops packing for several days. The second bullet point on the instructions says 'your vision will be blurry for the rest of the day and possibly the next week'> This is repeated as the 7th bullet point on the instructions on the second page. The instructions have not been prepared with this in mind. On the first page, the instructions also says if you feel any pain or discomfort in the eyes etc please call the clinical helpline number above. The number is not on the document. On the second page, last bullet it says, '....If you vision (there is a typo it should say your vision) becomes significantly more blurred etc, please contact your consultant. On the phone PD, said if you think you have an infection go straight to A&E. All of this is unclear. Overall the instructions are presented in an illogical and careless way. The day after my surgery PD phoned around 6.30 pm to ask about how I was. I would suggest this is too late in the day for a recovering patient, and the instructions say ' we would like you to go home and take it easy'. She also said she would send a prescription for further drops to my GP practice. On Thursday, I phoned to let her know that the GP Practice said they haven't received them. Her response was, if you have received them, they have. Fortunately I had taken a printout of the prescription to my GP surgery and they logged it into the system and have actioned. I do not think the response from PD was helpful and it could be called defensive. There appears to be no-one who takes responsibility for the patient and ensures that they are looked after.

Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

Mr Christian Barnick

Obstetrician & Gynaecologist

Mr Barnick is an exceptionally charming, kind and talented surgeon. He listened carefully to all my medical concerns. Upon examination he diagnosed the problem and explained exactly where my prolapse was coming from and how it was affecting the bladder. Surgery was advised. I knew instantly that I had total confidence in him and elected to proceed. When my surgery had to be rescheduled ,as I became hospitalised with a serious blood condition, he liased with my haematologist and monitored my progress. The operation went smoothly due to his superb surgical skills. My prolapse has gone and the bladder has been repaired. I am now able to stand and walk without discomfort and pass urine normally. I will be forever grateful. Zoe his PA is delightful. She is incredibly efficient and extremely caring. Nothing was too much trouble and she helped me with my many queries before the operation. .

Dr Alexander Hobson

Cardiologist

Apprehensicw,about todays appointment lead to an afib episode prior ,on.arival professionally asked whether a studenr could be present i had no objection. He allowed me to explain my situation history and current feelings ,i did not feel ant time pressures and felt he was genuiniely listening to my concerns. Presented my options regarding my afib maling a point many tines to reassure me about my issue. I felt at ease,he didnt hokd back about my bicuspid aorta valve preparinf me for what im sure will inevitably be needing to be replaced. Talked about my exersising and current routine and advised to keep up every thing im doing suggested no increase to my medicatiin as already bradycardic and in fact this might be a trgger this i was not aware. Overall a very professional dr whom i would have no quarms about seeing

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

Although the appointment wasn't satisfactory for me because the doctor couldn't give me a second opinion on my back and neck pain since his specialty is lower extremities, he sent me for updated MRI exams so he could give me a responsible and accurate second opinion on my knee and ankle. I emailed the doctor and am waiting for him to reply with his diagnosis from the previous appointment so I can provide my employer with the information they need to continue helping me with the MRI costs and get positive results that will allow me to go to work without any health risks. Thank you very much.

Ms Lubna Haque

Obstetrician & Gynaecologist

So I decided to see Ms Haque due to some gynae concerns. Within 10 days I had an ultrasound, Hysteroscopy, MRI and follow up appointment. Ms Haque was amazing throughout, very knowledgeable and very thorough in her investigations. She performed the hysterectomy herself with local anesthetic and took biopsies. The whole procedure was very efficient. In the follow up appointment she was very reassuring and explained the details of the reports with care and kindness. Thank you Ms Haque ,I wouldn't hesitate to recommend you to anyone with gynaecological concerns.

Mr Nev Davies

Orthopaedic Surgeon

Nev Davies was diligent in his approach to assessing the cause of my knee pain. Following X-Rays and MRI scans he diagnosed the issue and recommended a course of treatment which was 100% successful. Nev's communication is friendly and clear. All consultations were communicated back to my regular GP through clinic summary letters. I have nothing but absolute praise for Nev's work and I will certainly seek him out if I need to consult on any knee issue in the future.

Butterfield Osteopathy

Osteopathy, Paediatrics

I had a really good experience with Gervais at the clinic. I came for some pain on my neck and right leg and he is been very kind and patient, explained me always everything he was doing and in a couple of sessions i started feeling better by session 3 all the pain was gone! On top of it he is also been super professional and always answered all my questions by email when concearned straight away and provided me with exercises i could do at home! Thank you

Dr. Himadri Chakraborty

Paediatrician

Dr was very informative. Always has been since my son has been under his care. Has reassured me at times when I’ve felt unsure, trusted him & the plans he set out for my son worked! He is very attentive to my son, he has ASD and the Dr was very understanding & patient. My son condition has drastically improved since coming to see this Dr and will be sad to be discharged from him & the service at some point. Can’t thank him enough.

Dr. Michael FitzPatrick

Gastroenterologist

Exceptional gastroenterologist. Very thorough, clear explanations. Extremely patient and kind. I have had a lot of gastrointestinal symptoms over the years and I am grateful to have finally found a gastroenterologist that can help me. Superb bedside manner. I was looked after incredibly well by Dr Fitzpatrick, and the entire endoscopy team. His PA is also excellent always there on the end of the phone. Highly recommended.

Dr Nazar Sharaf

Neurologist

My appointment started on time, so there was no long wait in the waiting room, which I really appreciated. I felt reassured by the clear and thoughtful feedback I received from Dr Sharaf, and he took the time to explain things in a way that was easy to understand. I left the appointment feeling confident and trusting that all the necessary exploratory tests have been thoroughly carried out in relation to my condition.

Mr Jonathan Lippiatt

Obstetrician & Gynaecologist

Mr Lippiatt has looked after me for many years and has always been clear, courteous and understanding when meeting with me. He has always made me feel relaxed and at ease. This is a skill that not all consultants have!! I would like to take this opportunity to thank him for all of his support to me during this difficult journey for me. I would also like to thank his Secretary Nicola for her assistance as well.

Meadows & Wood Hearing Care - Portishead

Audiology, Diagnostics & Testing

I have just got home from having my ears cleaned out by Toby, i slways enjoy my visits to have the treatment, Toby is very gentle and caring and I would recommend Meadows and Wood to anyone with wax ptoblems and hearing aid care - my son visits Worle and two friends go to Portishead also on my recommendation - I have been looked after for about 3 years now and am very happy with the service.

OneWelbeck

Allergy Medicine, Anaesthetics, + 20 more

I had trouble releasing urine, as well as blood being present in the urine. Blood would still come out after urination. A stricture in my urethra was the reason for my discomfort. Mr Varun Sahdev was able to determine that and propose various procedure options. After the operation, all my discomfort gradually disappeared, with a very significant change right after the operation.

Basing Hand and Shoulder Clinic

Orthopaedic Surgery

I have struggled with trigger finger in both hands for a while. Mr. Jonathan Hobby has always given me the best advice and treatment. The most recent steroid injections have been a huge success. My middle fingers no longer lock when I'm carrying out daily tasks and the terrible pain in my left middle finger joint has disappeared. A huge relief and it's wonderful not to be in pain.

Nuffield Health Woking Hospital

Vey please overall with my experience. The room I was allocated has become a little tired and looks like it would need an upgrade on the bathroom and shower equipment. I can’t fault the service and outcome of my knee replacement. Thanks to Woking Nuffield.