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Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

I attended the Neurology Clinic at Cleveland Clinic, Portland Place London for a second medical opinion (covered by my insurance) and I had ALL medical reports with me. The booking process was straightforward, and the reception team were excellent—very responsive and professional, with great customer service. I also appreciated that the clinic arranged for my MRI images to be transferred ahead of my appointment, so the consultant would have access to my medical history. Unfortunately, I was very disappointed with how the consultation itself went. I came with up-to-date MRI scans (completed recently through an NHS neuroscience unit), along with relevant medical reports and test results. However, the doctor did NOT properly review my MRI images, stating they were “bad quality,” and instead suggested I pay privately for repeat MRI scans at Cleveland Clinic London 3Tesla MRI scanner (my all mri's were done on 3Tesla scanners). He also recommended another lumbar puncture, again privately, despite the fact that I have already had one. Overall, I left with the strong impression that the focus was on arranging further paid tests rather than reviewing the information already available and providing a clear second opinion. In the end, I did not receive any meaningful second medical opinion, no conclusions were offered, and I felt I had not been listened to. To be fair, Dr Wallace Brownlee was polite, kind, and his manner was professional. The neurological examination was fine. However, I still left without any explanation or diagnostic opinion, despite no recent change in my clinical picture that would obviously justify repeating tests before offering an assessment. Based on my experience, I would not recommend Dr Wallace Brownlee for someone seeking a genuine second opinion.

Mr Conal Quah

Orthopaedic Surgeon

I’d long ago resigned myself to the fact that I was going to be in pain and essentially disabled because of knee problems for the rest of my life. In July of 2025 a full knee replacement operation was performed on my right knee at the Royal Derby hospital. The result has been nothing short of a miracle. The pain is literally non existent. The range of movement resembles my left knee. I’m climbing ladders to carry out home improvements, I’m taking walks with my little one, I’m able to carry on with my hobbies which involve working on cars and motor cycles. All this after only 6 months of the operation. Thank you doctor Quah. Thank you also to all the wonderful people I’ve had the pleasure of meeting along the way and for all their assistance and patience with my grumpiness at times. From the food service lady who brought me a snack out of hours because I was peckish and thank you to all the nurses, doctors, orderlies… so many.. too many to mention Thank you everyone. I’m disappointed that I can’t go back in time and thank everyone personally, but hopefully this message gets to the right people and they’ll know who they are..😃

Mr Ankur Barua

Ophthalmologist

I went to see Mr Barua for a laser eye surgery. I had been to see two other more well-known providers for consultations but this was the only consultation where I actually got to meet my surgeon and ask him questions directly. At my consultation Mr Barua was very thorough and knowledgeable and carefully explained all my options, as well as the pros and cons of each. I needed more time to decide whether to go ahead with surgery and Mr Barua was happy to let me take the time I needed, there was no hard sell or push to book in and he also offered me another consultation if I felt I needed it. His secretary Kate was also very helpful when I did have further questions and was happy to talk over various aspects of the procedure when I called back. I had my surgery done about 6 weeks later and I felt very safe in Mr Barua's hands and his team were great. The follow ups have been easy to schedule in and again the team have been very thorough. The healing and recovery have gone well without any issues and I am very glad I opted to have Mr Barua perform my surgery.

Check4Cancer

Oncology, Diagnostics & Testing

This whole experience has been rubbish. One of the questions asked if I had ever had polyps, which I had but 15 years ago, and because I clicked yes, recommended me as not suitable for screening...a lot can happen in 15 years, and it didn't ask me how long ago it was. The form was clunky to use and complete. In the results letter it said if I still wanted screening despite my results, to go to my results page. However when I went to that page it gave no options to select screening. It showed a Submit button on the results page, but would not let me proceed as I had not selected a service, however there were no services to select. The results letter gave me a link asking for feedback, either a quick survey or a detailed survey. When I clicked the detailed one it came up with an Error404 message. When I clicked the quick survey, it asked me questions about recent visits, were the staff friendly, was the practice clean etc, instead of asking any questions about my experience with the recent cancer screening survey...they were completely irrelevant.

Mr Niall Sullivan

Orthopaedic Surgeon

I cannot recommend Niall Sullivan highly enough. From my first consultation through to my total hip replacement and follow-up care, I felt completely confident that I was in expert hands. Everything was explained clearly and honestly, and I was treated with kindness, respect, and reassurance at every stage. The surgery itself has been life-changing. My pain has significantly improved, and my recovery so far has exceeded my expectations. Niall Sullivan is not only an exceptionally skilled surgeon but also approachable and attentive, taking the time to listen and answer questions thoroughly. I am incredibly grateful for the care I received and would wholeheartedly recommend Niall Sullivan to anyone considering hip replacement surgery.

Mr Robin Rees

Orthopaedic Surgeon

Mr Rees explained the problem. He gave a very clear explanation of the options available go me. He also offered advice on what he felt was less like to be suitable for me. The appointment for surgery came through quickly. On the day of the surgery, the procedure went well. I went home with clear instructions and what to do if there were any problems. The post op appointment showed that the toes had fused and everything had gone well.. in summary, Mr Rees has been very professional, very kind and very efficient from start to finish. I would highly recommend him.

Real You Medical Aesthetics Clinic

Cosmetic (Aesthetic) Medicine

I recently visited Dr Kathryn at The Real You Clinic for some botox. She took the time to listen to everything I said, and gave very good advice, and I am very happy with the results. Most of my lines have disappeared, ond even the couple of deep forehead lines I had, now appear so much softer. She has achieved this, while still maintaining a natural look., which was exactly what I wanted. The clinic is in a lovely setting and always feels very clean and welcoming. I would 100% recommend Dr Katnryn to anyone looking to get botox.

Mr Craig Zhao

Orthopaedic Surgeon

Dr Craig Zhao has been a reassuring and calm presence in every setting I’ve met him in. From the initial consultation to the bedside, right through to discharge, I felt nothing but genuine care and professional reassurance. He made a daunting experience feel manageable, and his confidence and kindness put me completely at ease. My knee surgery has truly changed my life, and when the time comes to have my other knee done, I will 100% be asking for him again. Thank you, Craig — your skill and compassion have made an incredible difference.

Mr Ahmed Oliemy

Cardiothoracic Surgeon

Mr Ahmed Oliemy completed a lobectomy recently because of an early stage tumour in my left lung. Mr Oliemy explained what he would do and what to expect post surgery. The surgery he undertook was a complete success. I found Mr Oliemy very sensitive and yet positive in all his dealings with me. I wish him well for all his future endeavours. I would also like to thank Lead Cancer Nurse Debbie Morris....she has a great attitude and has made me feel like someone going through something rather than a patient that needs to be dealt with.

Dr Craig Sheridan

Sport & Exercise Medicine Doctor

Dr Sheridan demonstrated an excellent knowledge of my knee injury and gave a thorough explanation of the various treatments available to try and improve its condition. Throughout the process he was focused on providing the most appropriate solution for me The procedure its self was carried out in relaxed manner and I felt comfortable at all times. Post treatment my knee movement has dramatically improved and I am almost completely pain free. I would and have recommended Dr Sheridan to friends

Dorset Heart Clinic

Cardiology

I noticed the cleanliness of the office and waiting rooms. A very polite gentleman dealt with our car parking charge and wished us well - this was noted too. We were also kept informed of why the appointment was slightly late - this too was most appreciated since others in the waiting room were going ahead of us despite having later appointments. Simple things do make all the difference. Appointment itself was efficient as was the subsequent X-ray test downstairs. All in all - very pleased.

Optimised Care

Dermatology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 4 more

Cannot tell you about my visit as my reply to asking for an appointment is we don’t have and appointments and try calling on a Monday Tuesday or Thursday. Absolutely disgusting I’d be happy if given a date in a months time . You know you can never either get through on the phone or online to ge pain and with many other issues t an appointment. Spend a hour on hold to be told there are no appointments so I’m living in absolute pain and many other issues what a waste of time

Mr Shaheen Khazali

Obstetrician & Gynaecologist

I came to Dr. Khazali with an MRI and severe pain from adenomyosis and a fibroid. He was able to address all treatment options in details and he shared both the latest state of the art approaches as well as his long practical experience. What also stood out to me after struggling with such a complicated illness was that I felt not only treated, but genuinely heard and understood. I felt comfortable asking questions, expressing my concerns, and advocating for myself.

Clarity - Blackpool

Ophthalmology

I decided to have laser correction done privately after finding out the waiting time for NHS treatment was too long. My cataract operations and laser correction on one eye were done at Chec and I have nothing but praise on the way I was treated by all staff, clinical as well as administrative. Based on this I had full trust in using Clarity, knowing that I would be treated by the same caring consultants.

HCA Healthcare Golders Green Outpatients and Diagnostics Centre

Cardiology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 8 more

I would rate the visit very highly. The consultation was thorough and very helpful, and the location of the clinic was convenient for us. We were able to get a blood test done by a friendly nurse who made it painless for my daughter, and the results were provided quickly.

Spire Nottingham Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Obstetrics & Gynaecology, + 23 more

From start to finish, the service and care provided was exceptional in every way. All staff were super friendly, helpful and supportive. They genuinely cared about their patients and their family. They not only met but they exceeded all expectations.