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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

Nuffield Health Brentwood Hospital

Paediatric Cardiology, Breast Surgery, + 35 more

After I had my procedure and was in the room, I needed to use the toilet, but I was hooked up to a catheter. Therefore, I could not go unaided. I needed to use the toilet for a poo and was desperate to go. I used the call button and told the nurse, who said they would come back. I was left for 4 hours in agony. I was really anxious as I had been told I was not to strain, and I was doing all I could to not mess myself. This left me really upset and agitated. I did not feel cared for at that time. The breakfast was very poor and not at all palatable. The fact that you could not get in the lift without someone tapping you in is ridiculous, as you then have to search for someone to assist. Also, when I subsequently came back for my catheter removal. There were no disabled parking spaces at the front, so I had to come in the back. I was told I needed to go to the ward. So I made my way to the lift and was very dizzy and weak. My wife left me at the lift to go to the front to sign me in, and the receptionist could not have been more unhelpful and stroppy. My wife then took me up in the lift, only to be told that they would not see me until she had gone back down to the reception. The other receptionist then signed me in and was pleasant, unlike the other receptionist. Sadly, small things let you down. But when you are a patient, you feel very vulnerable, and the lack of professionalism from a member of the team makes a big impact.

London Trusted Therapy Harley Street

Clinical Psychology, Hypnotherapy, + 1 more

Finally, answers at 50 After five decades of feeling "different" but never quite understanding why, the ADOS-2 assessment at London Trusted Therapy has been life-changing. The professionalism began from my first enquiry - Sofi and Andrew were incredibly accommodating with scheduling and answered all my questions without making me feel I was being difficult. The location at Pinero House is perfect for anyone who values discretion. The reception is small and well-managed, and you're not sat in a crowded waiting room, which I appreciated enormously. The consulting room itself was unexpectedly comfortable - large, well-appointed, and crucially, not intimidating or overly clinical. What impressed me most was the rigour of the assessment. Trish, who conducted the ADOS-2, clearly knew her field inside out and created an environment where I could be myself. The clinical psychologist's evaluation was extraordinarily thorough - they didn't rush, they listened, and the subsequent report gave me clarity I've sought my entire adult life. Having a multidisciplinary team means you're not relying on one person's opinion, which gave me confidence in the diagnosis. Cannot recommend highly enough.

Mr Krishna Vemulapalli

Orthopaedic Surgeon

Dr V operated on me in 2017 to straighten my ankle. He transformed my life, I had previously been hobbling around, not walking far & in pain. After I recovered from surgery. My ankle was fixed & straight, I was able to walk without pain or limits & I am enjoying life. I recently had to return to see Dr V, as I could feel one of the screws was pushing out under my skin. It needed to be removed. It was done under local, a bit traumatic but Dr V talked me through it & I squeezed his hand while his registrar did the deed. On both occasions I felt I was in safe hands. Dr V is a very skilled surgeon, he is kind, compassionate & listens too. Not qualities you always find in the NHS because staff are so busy now. I will forever be grateful for what he has done for me & I would commend Dr V to you wholeheartedly

Dr. Dominique Auger

Cardiologist

You don't often get email from mikexfowler@aol.com. Learn why this is important This message originated from outside of NHS.net Connect. Please do not click links or open attachments unless you recognise the sender and know the content is safe. To Dr Dominique Auger, I just wanted to send a short note to personally thank you for the care and kindness you showed me during my treatment in June and again at the follow-up appointment on 19 December. I truly appreciate how quickly you reviewed my recent MRI contrast scan, which gave me great reassurance. I understand that from here it’s up to me to focus on regular exercise and maintaining a balanced diet, and I’m feeling positive about moving forward. Thank you once again, Mike

Mr Luca Sabatini

Obstetrician & Gynaecologist

I am extremely grateful to my gynecologist for his exceptional care and guidance throughout my journey. He helped me immensely with period regulation, ovulation, and pregnancy care medications, explaining everything clearly and patiently. Whenever I had doubts or questions, he was always approachable and responsive—and even when he wasn’t personally available, his PA ensured my queries were answered promptly. Thanks to his expert advice and the treatment plan I followed, within just 3–4 months of meeting him, I was blessed with a sweet little baby girl this year. I truly appreciate his dedication, professionalism, and constant support. I highly recommend him to anyone looking for a caring and knowledgeable gynecologist.

The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

Private room badly refurbished from a two bed ward. Very poor heating system so room was cold and because there were three windows to the corridor, it could not be darkened - blinds ineffective. Bathroom newly refurbished but I was surprised there was no Arab douche facility or bidet. It is not acceptable to have to pull individual sheets of very poor quality toilet paper from a wall machine. There were shampoo bottles and body lotion but no soap bottles or dispenser. I know the NHS cannot compete with SJand E or the Wellington but I was dismayed by the standard. Care was good but rushed because of Christmas staffing levels.

Professor Paul Chatrath

ENT Surgeon

Professor Chatrath is a sensational consultant. His 'bedside' (office) manner was quaint, kind yet direct with information provision/ instruction. His ability to quickly identify the issues I've been experiencing for a while and offer sufficient paths to ease & eventual remediation were first class and I've made tremendous steps already towards fully recovering from my right-side eustachian tube dysfunction! I couldn't recommend Professor Chatrath enough to anyone with ENT-related health issues/ concerns/ worries etc... The staff as Spire Hartswood were, as ever, fabulous too! Thank you Professor Chatrath!

Mr Vik Kapoor

Orthopaedic Surgeon

From the moment I met Mr Kapoor I felt at ease. He listened to me and went through all my options with me. Mr Kapoor was honest with his opinion and I felt valued as his patient. Most of all, he promised he could & would “fix” me and he did! It’s less than 3 months since my procedure and I feel better than I have done in years. My symptoms and pain virtually vanished immediately and for that I really am grateful. I would not hesitate to return to Mr Kapoor if I ever have any further back problems. He is such a kind, caring gentleman and an amazing surgeon.

Mr Nahor Garcia

Physiotherapist

I had a great experience with Nahor after fracturing my wrist in a football accident. From the very first session, Nahor was professional, reassuring, and really took the time to explain the recovery process. The treatment was well adapted to my injury and progressed at the right pace, which helped me regain strength and mobility with confidence. He’s very knowledgeable, encouraging, and genuinely cares about his patients’ recovery. I highly recommend Nahor to anyone looking for an excellent physiotherapist, especially after a sports injury

Quality Dental : Worthing

Dentistry

I’ve been a customer at Quality Dental for a while now and they’ve always been amazing. More recently, I’ve been seeing Dr. Ahmed for a filling, and he is fantastic. Coming from someone who is usually terrified of needles, I was naturally nervous, but he is incredibly gentle and patient. He took the time to make sure I was comfortable throughout the entire process and his work is top-tier. It’s been a total relief to find a dentist who actually listens and makes the experience stress-free. I can’t recommend him and the team enough!

Dr Bav Shergill

Dermatologist

Dr Shergil is a highly skilled Dermatology Consultant/Surgeon who was recommended to me by a friend. I found him to be gentle, kind and very sensitive to my profound hearing disability. His diagnosis of a basal cell carcinoma on the rim of my right ear was clear and straightforward. I opted for him to remove the lesion at McIndoe Centre and the procedure was carried out by him without causing me any pain. He has since advised that the histology showed that the operation was successful.

Simply Meds Online Pharmacy

Medical Weight Loss, Pharmacy

On my order I specifically asked for CAPSULES of paracetamol not Tablets. The turn around was quick but I realized when receiving 3 boxes of tablets no care had been taken to check the medecine. When I asked for a return label they asked for photos and description of the packaging of which I cant do . I'm over 90 and not familiar with taking photos and being a simple mistake in product I didn't understand. I will never use these people again and wil never recommend them. My order #

Ms Ranee Thakar

Obstetrician & Gynaecologist

I recently visited the hospital and had a very positive experience. Doctor Thakar who looked after me was exceptionally thoughtful and kind, and she took the time to explain everything clearly and thoroughly. Her calm, reassuring manner immediately put me at ease, and it was clear that she genuinely cared about my comfort and understanding throughout the appointment. It made a potentially stressful visit feel much easier, and I’m very grateful for the care and professionalism shown.

Nuffield Health North Staffordshire Hospital

General Practice (GP), Imaging (Scans), + 4 more

I am currently 6wks PO from having BA with Mr Apostolou. I cannot recommend him enough. Mr Apostolou was very professional and reassured any uncertainties I may have had. I am very happy with the results and I have not had any problems whatsoever. My very short stay at Nuffield Hospital was very pleasant and I was very well cared for, even after surgery with routine check ups. I will certainly be recommending Mr Apostolou to friends who I know are considering the same surgery.

Skin Horizon

Cosmetic (Aesthetic) Medicine, Dermatology

I had an excellent experience at Skinhorizon Clinic for my acne treatment. The team was kind, professional, and really took the time to understand my skin concerns. The treatment plan was explained clearly, and I started noticing improvements sooner than I expected. The clinic has a calm, reassuring atmosphere, and I felt well cared for throughout. I highly recommend Skinhorizon Clinic to anyone struggling with acne.