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Cleveland Clinic Moorgate Outpatient Centre

Cardiology, Dermatology, + 8 more

Review of Consultation with Mr. Paul Harnett (Cleveland Clinic Hospital) Having recently had a consultation and treatment with Mr. Paul Harnett, I wanted to share my honest experience. After sustaining a spinal injury abroad, I was advised by a chiropractor upon returning to the UK to have an MRI scan and seek further medical advice. I was recommended to see Mr. Harnett, as he is an orthopaedic trauma specialist. At my first consultation at Cleveland Clinic Hospital, I provided Mr. Harnett with my medical discharge note and CT scan images from abroad, which indicated two old spinal fractures (including at T12). Following this appointment, I underwent a thoracic and lumbar MRI. My follow-up consultation was conducted over the phone, during which I was informed that I had sustained a new fracture and was advised to rest for four weeks before gradually resuming normal movement and exercise. I later received a written report summarising the findings. However, I found the report somewhat unclear and lacking in detail. It also appeared inconsistent with the earlier CT findings. As a result, I contacted Mr. Harnett’s secretary to request another consultation for clarification. This was arranged for 15:30, but by 16:00, I had still not received a call. When I phoned the secretary, I was advised that he was running late. I had another meeting scheduled for 16:15, so we agreed to reschedule the consultation for 18:30. I eventually received the call at 19:15, which I found unacceptable given the lack of communication and delay. During the consultation, I found Mr. Harnett’s manner and engagement disappointing. He appeared disinterested and seemed eager to conclude the call quickly. I was verbally informed that the T12 fracture was actually new — which directly contradicted earlier information. When I asked for further advice regarding pain management and medication, I was advised to contact my GP. This was particularly disappointing, as I had chosen to go private with the expectation of receiving more comprehensive care and reassurance. In summary, I did not find my experience reassuring or helpful. Communication was inconsistent, and the overall approach left me without the clarity or confidence I had hoped for. I am now seeking a second opinion to gain a more detailed understanding of my condition and the best course of treatment going forward.

Moorfields Private Eye Hospital

Ophthalmology

The whole experience from my first call to book my initial consultation at Moorfields Private Eye Hospital to having my procedure was excellent and throughout, all of the hospital staff were friendly and very helpful. The consultation included vision tests and scans and lasted approximately 2 hours so, importantly, it was very thorough. Afterwards, the surgeon recommended the best procedure for me based on the results of the tests. Our eyes are very precious and I felt I was in very safe and competent hands. I therefore booked to have the procedure the following month. Prior to calling Moorfields Private Eye Hospital I phoned a well known private facility offering the same procedures and their consultation was only 40 minutes so far less thorough and also more expensive. My procedure, Refractive Lens Exchange, (RLE) was carried out by Mr Gore, the surgeon I had seen for the consultation, and it went like a dream. I went from wearing spectacles all the time to not needing them at all. My new lenses even corrected my astigmatism! In the evening following the procedure I was able to read my book without specs and the next day I could read a car number plate from 7 cars away, again without specs. Unbelievable! Moorfields Eye Hospital uses state of the art equipment in their procedures and their surgeons, anaesthetists and surgical teams are all highly qualified and experienced. I was told what to expect throughout the procedure and felt totally reassured. I didn’t feel any pain or discomfort during or after the procedure. My nurse Temi was efficient and lovely and gave me my pre op drops and guided me through the drops I would need to take in the weeks following the procedure. I’m so pleased I chose Moorfields Private Eye Hospital!

Mr Shahbaz Malik

Orthopaedic Surgeon

I suffered a lateral meniscus tear on my right knee from long distance running. I was initially speaking to a different surgeon, but they referred me to Mr Malik due to my preference for a meniscal repair rather than a meniscectomy. He was professional and communicated well throughout, clearly explaining the injury and the repair needed. The surgery was booked in very promptly, saving me a long and uncertain wait for NHS treatment. It was very easy to book and full pricing was clear. The surgery itself went to plan, and I had multiple follow-up appointments where he explained what he'd done, including photos of the surgery, talking about his approach to what I understand is a less common type of meniscal tear. Several months into recovery, the pain and extent of the injury has gone and I'm doing a physio programme to rebuild muscle and get back to running again. The physiotherapy I've had to complement the surgery has also been thorough and of great quality. Overall, I'm extremely satisfied, and although I hope I never have cause to consult Mr Malik again, I'd return in future if I picked up a similar injury.

Dr Alek Nikolic

Cosmetic Doctor, Dermatologist

Today I had the most incredible experience with Dr Alek Nikolic, and I can honestly say I walked out feeling like me again. Just a little more refreshed! As a mom, I spend so much of my time taking care of everyone else, so sitting in that chair and doing something just for myself felt like the ultimate act of self-care. We did a combination of Botox and filler, and what I loved most was how natural the results are. Dr Alek took the time to explain every step, understood exactly what I wanted, and made sure the outcome still looked like me, just a well-rested, confident version. If you have been thinking about small, subtle tweaks that help you feel your best, I can’t recommend Dr Alek enough. His approach is so professional, calm, and honest, and the entire experience fits so beautifully into what I always talk about on my page: moms taking care of themselves. Follow along on @thatskinbeautymom for more real moments of self-care and confidence, because when a mom feels good, she shows up better for everyone around her.

Mr John Pereira

Plastic Surgeon

I first met Mr John Pereira around 21 years ago for a Breast augmentation and was offered a first class service from my first appointment to discuss options to my last appointment. Always very professional and very clear information and answered all my questions. 21 years later I’m still over the moon with my results and no problems at all! I had full confidence in Mr John Pereira and his team. I recently returned for a Tummy Tuck, muscle repair and Lipo and have just had the last check up with fabulous results, 100 % way better than my expectations and amazed how amazing my final results are! Very professional and supportive from my first visit to discuss my options to my final check up today. I had full confidence in Mr John Pereira and Beverley and this extended to all the staff, everyone was kind and understanding, answered all my questions and my after care was amazing!

LycaHealth Canary Wharf

Audiology, Breast Surgery, + 31 more

I had an outstanding experience at LycaHealth – Canary Wharf. From the moment I arrived, the clinic’s calm, spotless and welcoming environment immediately put me at ease. Every member of staff I met was warm, professional and genuinely attentive, creating a reassuring sense of care throughout my visit. I was particularly impressed by Mr Tan Arulampalam services. Mr Arulampalam took the time to listen carefully, explain everything clearly and ensure that my treatment was tailored to my individual needs. His professionalism and empathy made me feel completely confident and supported. It’s clear that LycaHealth places great importance on patient comfort and maintaining the very highest standards of care. I wouldn’t hesitate to recommend Mr Tan Arulampalam and the team at LycaHealth – Canary Wharf to anyone seeking exceptional medical care and a truly patient-focused experience.

ASD Child Ltd

Child & Adolescent Psychiatry, Paediatric Psychiatry

ASD Child Clinic provided great care and support when diagnosing my 3-year-old son with autism. From the very first appointment, the entire team was patient, compassionate, and highly professional. They took the time to listen to my concerns, carried out a thorough assessment, and explained everything clearly and sensitively. The diagnosis process felt respectful and supportive, and I left feeling informed, reassured, and guided on the next steps for my son. It’s clear that everyone at the clinic genuinely cares about the children and families they support. Highly recommend ASD Child Clinic!

One Ashford Hospital

Audiology, Cardiology, + 22 more

I arrived on time at 10.55 for an 11 am appointment and 40 mins later than my appointment I asked if Mr Patel was running late. Staff checked and came back to me saying it was a 40 mins delay and I was next. It's really noisy in the waiting area so I felt I needed to pay attention for my consultant to call my name. Could you have an electronic board to help visually with who is next and for information about running late etc. I had another appointment so I was pretty stressed about getting to it. I also was wanting a drink from the cafe but felt I needed to stay out in case I was called.

Dr. Nekma Meah

Dermatologist

I went to Dr Meah after a couple of years suffering with hair loss. I had tried everything and spent thousands trying to get to the root cause. Dr Meah is an expert in her field and started me on special medicated shampoo, steroid lotion and a lifelong meditation to help me manage the condition. With improvement on this combination of treatment alongside wearing some hair extensions, I feel so much brighter in myself. It has been life changing and I can’t thank her enough for all of her guidance and monitoring throughout the treatment plan.

Dr Devvrat Katechia

Plastic Surgeon

As a Doctor he was extremely thoughtful and his bedside manner was charming, probably one of the best that I have come across. I have worked in the NHS as a nurse for nearly 30 years so as you can imagine I have had a lot of contact with Doctors. He explained the procedure and the surgery he performed as he went along, checking that my elderly mother was okay throughout. Finally he gave precise instructions about the after care. My mother and I were very pleased with the appearance of the wound which is on the centre of her forehead.

Deia Health

General Practice (GP)

I’m incredibly grateful to Dr. Lafina for helping me through a difficult period when I was dealing with persistent and painful headaches. From the very first visit, she took the time to listen carefully, ask the right questions, and thoroughly explore possible causes. Her thoughtful approach and genuine concern made all the difference. Thanks to her care and guidance, my headaches have improved significantly, and I feel like I have my life back. I truly appreciate her expertise, patience, and kindness—highly recommend!

Quality Dental : Fulham

Dentistry

I would like to thank Dr. Huseyin for quickly replacing a filling that had fallen out. He did a nice job! I really appreciated being able to get an appointment within a day of my first visit. The reception team were also very friendly and welcoming, which made the experience even better. I’ve been positively impressed with the care I received that I’ve decided to switch my dental practice to Quality Dental.

Miss Jessica Preshaw

Obstetrician & Gynaecologist

walked into the appointment extremely anxious, but her kindness immediately made me feel relaxed. very understanding and patient, gave me the space & time to talk about what was going on without interrupting or trying to rush me. overall would recommend, especially if your neurodivergent as she took into consideration how my disorders affect my health and the way i experience it.

Mr Anwar Hussain

General Surgeon

Mr Hussains medical care is exceptional. Highly recommended. Explains the process of the surgery in detail. Mr Hussain has phenomenal knowledge in his field and is a true expert. In addition to this Mr Hussain is empathetic and an active listener and enthusiastically with his deep medical knowledge provides the best resolution and explains the steps in detail.

Dr Matthew Balerdi

Cardiologist

Was an excellent experience. My history was reviewed and the scan pictures gone through in detail. Everything was very well explained and I came away totally satisfied. Dr Balerdi has a superb bed side manner putting me at ease and answering all the questions I put to him. After nine months of various other explanations it was a huge relief to have his diagnosis

The Male Fertility Clinic

Fertility Medicine

The appointment itself and the follow up call were very professional, informative and discreet. My only criticism is that the follow up call to go through the results should be mandatory and included within a combined cost. I personally found the results confusing and jumped to an incorrect conclusion, that significantly impacted myself and my partner.