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Freedom Vision - Chelmsford

Ophthalmology

I recently had bilateral cataract surgery. From start to finish the treatment I received was excellent. The patient liaison manager was really helpful, friendly, incredibly supportive and a welcome calming influence. I was amazed by the state of the art optical equipment that was available to ensure that my lenses were perfectly suited to the dimensions of my eyes and my prescription, as well as the care that the technicians took while taking the measurements. The optometrists I saw were caring and informative, ensuring that I knew about the different types of intra ocular lenses available and what I may expect from them. They carried out my eye tests with care and patience. The eye surgeon was incredibly experienced and very skilled, and carried out the procedure very efficiently with great care. Now, six weeks post-surgery, I am very grateful of the care I received and the quality and clarity of my lenses; both aspects easily surpassed all my expectations. I would highly recommend Freedom Vision, Chelmsford to anyone considering cataract surgery.

Quality Dental : Horsham

Dentistry

I had a dental hygienist appointment. When it came to booking a further six monthly appointment I was asked to pay £35 in advance! This would be deducted from my bill in six months time. I declined to do this and cancelled my next appointment. I presume that at the next appointment I'd be asked yet again to pay £35 in advance, which basically means that this is just a way of charging a one off payment over and above the actual cost! I have never been asked to pay in advance for any private care, dental or otherwise. I think this is very sharp practice. By all means have a cancellation policy and charge the customer for not attending, but don't just take £35 well in advance! I may have to change my dental practice if this continues.

Newmedica Leicester

Ophthalmology

I attended an appointment with my mum as she has been referred for cataract surgery. Upon arrival we had a warm friendly welcome. When mum was called in I explained to the lady that mum is profoundly deaf and she lip read's and asked if she could look at mum when talking to her. Naz was absolutely amazing, she spoke clearly and looked at my mum when speaking and explained everything to her. Both myself and my mum were really impressed as it's not easy for my mum when people don't understand her deafness. The lady we saw after Naz was good with mum too. With our experience yesterday it put our minds at rest that mum will be helped and understood when she goes back for surgery.

Miss Mez Aref-Adib

Obstetrician & Gynaecologist

I highly recommend Miss Mez Aref-Adib. I’m 39 years old and had a 6 cm fibroid that caused heavy bleeding and severe pain. Dr. Aref-Adib performed my laparoscopic surgery and successfully removed all of the fibroids. She was extremely attentive to my condition after the surgery, followed up closely to make sure everything was going well, and was always available to answer any questions I had during recovery. Three months later, I feel so much better, and there is only a very faint mark left from the stitches on my abdomen. I highly recommend Dr. Aref-Adib—not only because she is highly skilled and professional, but also because she is genuinely kind, caring, and responsive.

Guy’s Assisted Conception Unit

Fertility Medicine, Obstetrics & Gynaecology, + 1 more

I've been trying to book an initial appointment for last two weeks. I've been emailed times slot for appointment but then we're told that the time slot was taken by another patient. I've called numerous times. But there is no one picking up the phone. Emails are not responded to in timely manner either. I don't know what to think of you're services and what your staff are like because you're team are not there to take calls or email back when we need them. Will you're doctors be the same? Would it be that difficult to get a consultation with them. I'm very disappointed with your reception staff!

MUMS - Midlands Ultrasound and Medical Services

Allergy Medicine, Breast Surgery, + 37 more

Thyroid blood test. Never been before. Autistic so some challeges : a sign on door to push would have helped, it was intimidating, couldn’t get in straight away. An area with reduced lighting to wait would have reduced my overwhelm, was very close to waiting outside. Became very overwhelmed trying to explain which test I had booked, knew there was a fault on the website. Although the situation was rectified satisfactorily, it was still an overwhelming, triggering experience.

Thyme

Dermatology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 1 more

I just wanted to take a moment to express my gratitude for the amazing care they provided. Your professionalism, empathy, and kindness made a significant difference in my experience. Thank you for taking the time to listen and address my concerns. Best regards, receptions that really kind and doctors Dr Riccardo Di Cuffa and Dr Priya Moorthy Riccardo Di Cuffa and Dr Priya Moorthy was fantastic! Very impressed with the care and attention I received. Thank you!"

Dr. Rahul Lakhera

General Practitioner, Sport & Exercise Medicine Doctor

Recommended by a friend, I found the service very helpful ;booking an appointment and explaining the procedure. Dr Lakhera explained how the consultation would be conducted for the diagnosis and treatment. He was very clear, showing me the ultra-sound scans and discussing what he had identified. Referral for an MRI scan was competed very quickly and returned to Wharfedale clinic for treatment, completed within eight days. Treatment has been successful .

25 Harley Street

Obstetrics & Gynaecology, Urology, + 27 more

Dr. Teresa Castiello is an exceptional cardiologist and a true professional. From the very first appointment,she demonstrated great expertise, kindness, and attention to detail. She carefully listened to my concerns, explained my condition in a clear and reassuring way, and provided a well-structured treatment plan. I always felt supported and in safe hands. I would strongly recommend Dr. Castiello to anyone seeking high-quality cardiac care.

Clarity - Coventry

Gastroenterology, Ophthalmology

I took the decision to have the cataracts removed from both eyes at the same time thereby reducing recovery time. It was an excellent decision - the care and professionalism provided by Clarity was excellent with clear and concise instructions. The administration of the necessary eye drops was all consuming for four weeks but well worth the effort. The difference in vision is quite astounding. Thank you Clarity.

Mr Unnikrishnan Ramkumar

Orthopaedic Surgeon

Mr Ramkumar recently performed my 2nd hip replacement. I had had a full hip replacement on the other side, 2 years prior to this, also with Mr Ramkumar. I was so impressed and delighted with the success of the the first surgery, I was prepared to travel 1.5 hours just so I could have Mr Ramkumar again! 8 weeks on, I have my life back, with no pain and cannot thank Mr Ramkumar enough!

Mr Rashid Abu-Rajab

Orthopaedic Surgeon

I recieved a full new hip from Dr Rashid Abu-Rajab. He is a fantastic surgeon!!! I had severe mobility problems and struggled with pain. All that was taken away by him. Hes gave me my life back. Honestly all the staff were phenomenal. I had the best the best care and nothing was too much trouble and I can be very demanding. I was looked after by a phenomenal team!

Dr. Somaly Lach

General Practitioner

I was a bit worried about my first appointment, however Dr Lach was able to put me at my ease quickly and gave me the confidence to discuss my concern. Dr Lach was very professional and knowledgeable. I came away feeling relieved and happy that I had some answers and a treatment plan. I would have no hesitation in recommending the practice or Dr Lach.

Ms Elinor Warner

ENT Surgeon

Ms Warner was very polite, she explained what was happening well and what she recommended to do about it well, although I wish she capitalised more on what it meant for my overall health- like what what this complication could mean for me. Other than that very small thing she was a delight, very professional and easy to talk to!

Dr Rosie Swallow

Cardiologist

I was thoroughly taken care of from start to finish during my consultation, I was listened to, examined, & details of treatment going forward were clearly explained. I left feeling reassured & I’m very grateful having undergone a confusing & scary experience during the past couple of weeks.

Mr John Bagley

General Surgeon

I had a professional experience , Mr Bagley took his time to listen and explained well what I needed to expect when undergoing my surgery and on the day after my surgery reassured me all had gone well and how best to help with my recovery.