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Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

Excellent care - Cannot fault how Ms Adams and Mr Parker and their teams looked after my mother before, during and after her operation. We paid personally for the operation (~£40k) but our experience with the billing and payments and the wider admin team is in a complete mess. We had to pay up front for everything prior to admission, which was ok, but unexpected (could have been better communicated to us, rather than a sentence lost in some paperwork), and fairly sure the insurance companies which they usually deal with wouldn't do this. One of the payments/billing team then visited my mother in her hospital bed, 4 days after a major abdominal surgery and started demanding more money verbally (to be paid that evening/the next day) with no paperwork/invoice/backup). Some things weren't done as part of the operation and the Consultant messaged us to say that it should be discounted, but no adjustment has been made. I have requested detailed backup on numerous occasions, and nothing has come through. A real shame that the medical and care team have been let down by the Cleveland back office on this occasion.

Mr Jonathan R. A. Phillips

Orthopaedic Surgeon

I am so impressed and grateful with the service you provide. I can not fault anything at all! The running of your clinic was exceptional. On my recent appointment with you, I got stuck in heavy traffic and was 15 min late. I was so worried I would miss my appointment. I phoned the reception team to let them know and they were so helpful and put my mind at rest and said they would let you know and to still attend my appointment. On arrival you called me into your treatment room and again made me feel at ease. I received my treatment and you made me feel that the time constraint was not a problem. Sadly not the experience in the NHS. Your clinical care was outstanding and your manner was so refreshingly and reassuringly appreciated. We also discussed that you see some of my patients from the Lower limb service. You have given me your secretary’s email and if ever we require any advice with any of our complexed patients re infection you would be happy for us to contact you. Gold standard care throughout, thank you!

Oval Medical Centre

Cardiology, Cosmetic (Aesthetic) Medicine, + 10 more

A little concerned as to what seems to be a deterioration in standards. - my temperature was checked with an ear thermometer that didn't have a removal cap for hygiene so does this mean it's used in each patients ears? I did not see the deodorant change the cap or discard anything, just picked it up from the table. - my ultrasound scan felt completely rushed. The doctor kept looking at his watch through out my appointment. The machine was supposedly heating up and the doctor did no ask me to turn in the positions to check the organs we needed to see. - I was prescribed medication that can easily be purchased at any pharmacy and more cost affective to purchase without prescription - there is no where near enough privacy in the appointment rooms and the waiting area. It's quiet and I could hear almost the entire conversation of other patients. - I should have been offered a full urine test based on my blood results - over not the experience I've had before. Really disappointed.

Dr Vimalendran Ratheesh

General Practitioner

It was our first time seeing Dr Ratheesh. Running behind but to be expected being later in the day. Dr Ratheesh listened/checked my daughter’s chest and temperature. Confirmed notes when typing and gave a great explanation and example of what to look out for along with sending over information via text. Obviously a lot going around coming into winter so I presumed I’d of left feeling an inconvenience. I left feeling the total opposite and completely reassured. Thank you for seeing and helping my daughter today. The reception staff on the phone are also very pleasant, helpful and welcoming. Great all round experience from start to finish today.

Dr. Iulia Danciut

Neurologist

I had very interesting discussions, full of kindness and compassion about my problems. I understood how important it is to have a strong medical background because the difference in approach is huge compared to other therapists... I have worked with. I think, that was really the main key that gave me the chance to see my situation from other perspectives. These meetings led to a big step in my self-confidence, I started to make changes in my lifestyle based on a concrete plan that I can now apply consistently. Thanks to the support and guidance I received.

Miss Cheryl Lobo

Breast Surgeon

I came to see Cheryl after a recent diagnosis of Stage 1 breast cancer. I was incredibly impressed with her considered approach to my treatment options. She was very clear in explaining to me what the possibilities were, and what further information she needed to reach a conclusion as to treatment. I ultimately had a mastectomy which Cheryl performed and which went incredibly well. I felt at all times that I was in exceptionally good hands and I really valued Cheryl’s expertise and her engagement with me throughout this process.

Mourne Private Clinic

Dietitian, Imaging (Scans), + 3 more

Rebecca and Lisa both looked after me when I was in recently for a gender scan and genetic testing. They could not have been nicer or more accommodating. After getting my bloods done I felt a little faint and the care I was given by both of them was outstanding. They also made finding out the gender of our first baby incredibly special & wholesome. I would highly recommend the clinic to any new parents out there for any of their scans. The kindness, care and how friendly the ladies were was exceptional! Thank you!

Mr Quen Tang

Orthopaedic Surgeon

From when I first met Dr Tang he was always professional, spoke eloquently and made sure I understood what my injuries were and what options were available to me. His knowledge and his experience meant surgery was non evasive and meant a much quicker recovery. I'm thankful to say the surgery was a success and I owe it to Dr Tang and his team. They're are (especially Dr Tang) a credit to the NHS and I am thankful for everything they did.

Mr Jag Naik

Vascular Surgeon

Mr Naik and his team worked amazingly on my procedure. I had very little pain or discomfort after my time in ICU . I couldn’t believe how well things went and I fit enough to be allowed home . Today thirteen weeks after my procedure I was seen by Mr Naik and he couldn’t have been more pleased with me. He discharged me today and I cannot thank him and his team enough for giving me life back with peace of mind. I am indebted.

The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

It was my first time at the Harborne Hospital and I found the whole experience really good. All the communications before the appointment were informative and when I had questions, they were answered straight away. Everyone was friendly, efficient, helpful, courteous and professional. My appointment was on time as well. I could not have asked for more.

Pure Periodontics Limited

Dental Care, Dentistry

Kirstie and team have taken such good care of me. Really excellent care and support and I couldn’t recommend the clinic more highly. The reception staff are also wonderful and welcoming, and the consultations with Neesha have been incredibly informative and put me at ease. My gum health has been transformed by this clinic and I couldn’t be more grateful

Haptic Chiropractors

Chiropractic, Rehabilitation Medicine, + 2 more

I was looking for a chiropractor and came across Haptic. Kirill has helped a lot with my back pain and my alignment feels much better. The staff are young, professional, and easy to talk to, and the space has a relaxed vibe instead of the usual stale clinic feel. It’s easy to book and communication with the team is super quick. Definitely recommend.

Dr Dana Shor

Oncologist

Clinic to see Dr Shor prior to further treatment. Dr Shor asked as always how I was. Dr Shor then clearly explained the results from my last CT scan. Dr Shor then carried out a medical examination of my chest any stomach area. Dr Shor has always been very clear, professional with a caring attitude towards myself and my wife.

Dr Serge Nikolic

Pain Management Specialist

Very professional and clear advice on consultation. I knew exactly what the procedure entailed and felt very reassured on day of procedure by Dr Nikolic and all the staff at Fortius Clinic. I am now far more mobile in neck and shoulder, pain free and able to rehabilitate the areas of concern with much more confidence.

Platinum Medical Centre

Cardiology, Imaging (Scans), + 7 more

I actually saw Mr Floyd at the Platinum Scene but had surgery at the Highgate Hospital. Couldn't fault either. The Highgate Hospital, whilst smaller than the Wellington is brilliantly run, the staff are friendly and attentive, my anaesthetist was a really nice man and the food was pretty good too!

Brain Health Clinic

Clinical Psychology, Neurology, + 1 more

BrainHealth offers 1st class Psychiatric & Neuropsychiatric treatment from Dr Rathnaiah, Consultant Neuropsychiatrist. I have met many of the top Psychiatrists in England, and Dr Rathaiah without question stands on the podium. Vicky is also very friendly, efficient and helpful.