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Newmedica Brigg

Ophthalmology

There was a lot of waiting for drops to take effect as part of the treatment but the fact that everytime one of the staff passed they acknowledged you so you didn't feel you had been forgotten, a big plus in my book. There were many times when my DOB and name were checked. This made me feel secure as I think it made me feel that any mix up was very unlikely, another plus in my book. During the set up for the operation I was asked to look into the very bright light. Not a problem for the eye being operated on but keeping my other eye open as requested was difficult for me. Perhaps some form of shading for the other eye could be provided so that the natural instinct to close that eye could be eliminated and thus the natural effect of doing that affecting the eye being operated on. During the operation the surgeon needed to speak to me at times. I am hard of hearing and didn't have my hearing aids in. At times it was hard to hear the surgeon. The issue was worse when the "pump" noise was going. Some of this was the fact that she was a lady with a higher pitch voice, whereas I could easily hear the male voice in the room. I have the same issue hearing my wife for the same reason (I claim!). Perhaps it would be good if the surgeon established if there is a hearing problem and if there is, the voice volume could be raised. I realise that this is my problem but I cannot be unique in this case given the age profile of you patients. This visit was my second eye so I knew what was happening. However, thinking back to my first visit perhaps a slightly better introduction could be given to new patients as to what to expect with the intervals between patient staff interactions to help limit any anxiety they may feel. Also a bit more information regarding the after effects of the operation could help and anxiety at that time. I realise you will wince at this but I found a YouTube video of american origin that went through the after effects step by step and this relieved me as I realised what was happening to me was normal. Overall I was very pleased with the atitude of all the staff I met and the service they provided. Thank you very much.

VISIO Health

Ophthalmology

I had a very good experience with Visio Health when I had recent laser treatment following cataract surgery on both eyes with Ms Sandhu. The cataract surgery, which took place in hospital in July and October, has been very successful. I no longer need glasses after having vision corrective lenses. And I hadn’t realised quite how blurred and sepia my sight had become. My vision is now very clear and bright. It really has positively impacted my life. Everything looks like it did back when I was young. It’s so much more cheerful than that blurry, yellow sight that I had grown so used to. And I am so much more confident when driving. No more night glare. I was really apprehensive and anxious about cataract surgery. So much so that it was decided that I would have the procedure under general anaesthetic. But I can honestly say that despite all the worry the end result is better than I could have imagined. The laser treatment at Visio to improve my sight further with one session of laser treatment was totally painless, very straightforward and uncomplicated. The clinic was very well organised and the staff were all lovely. A very good experience.

Cleveland Clinic Moorgate Outpatient Centre

Cardiology, Dermatology, + 8 more

Asked to be 15 mins early for scan, but then not called until 30 mins or so after time of appointment without any prior indication of running late (perhaps because it was at 6pm ). Head scanner was still busy so junior radiologer kindly chatted to me for 15 mins after I'd changed to kill time. Having been told it would take 15 mins, scan took about 45 mins and team forgot to talk to me or put music on despite me saying I was a bit claustrophic (but can get by ok). Then at 8pm, no doubt in rush to scan next person, they didn't remove cannula so i wandered around to find another staff member to do that who happily obliged. Not a major problem but not up to Cleveland usual standards. Staff were all very friendly though, but perhaps clinic shouldn't book in patients at end of day if they can't really handle them properly.

Mr Sabur Malek

Orthopaedic Surgeon

I had a knee replacement under the care of Mr Malek on 26 November This surgery has totally changed my life as before surgery I could not even wait bear on my knee & just over 7 weeks on I am walking without any walking aids at all & finally getting my life back. I cannot thank Mr Malek enough. I ended up paying private & although it cost me £15,000 it was worth every penny as I could not wait any longer for surgery under the nhs. If anyone is worried about having this procedure, please do not worry as the procedure is much easier to recover from than you may think & totally transforms all the pain & frustration of mobility issues that was certainly having a major impact on my life before surgery .

Spire Murrayfield Hospital Edinburgh

Cardiology, Cosmetic (Aesthetic) Medicine, + 15 more

My overall experience at the clinic was exceptional. When I first booked my appointment it was scheduled for a week later, but I asked whether there might be any cancellations before then. The team were incredibly helpful and thoughtful — they called me back and arranged for me to be seen the very same day. From start to finish, the service was efficient, compassionate, and reassuring. At what was a very anxious time for me, everyone I dealt with was kind, responsive, and professional. I felt genuinely cared for and supported throughout my visit, and I am extremely grateful for the outstanding care I received.

Mr Robin Rees

Orthopaedic Surgeon

Mr Rees explained the problem. He gave a very clear explanation of the options available go me. He also offered advice on what he felt was less like to be suitable for me. The appointment for surgery came through quickly. On the day of the surgery, the procedure went well. I went home with clear instructions and what to do if there were any problems. The post op appointment showed that the toes had fused and everything had gone well.. in summary, Mr Rees has been very professional, very kind and very efficient from start to finish. I would highly recommend him.

Professor Francisco Leyva-Leon

Cardiologist

The Professor has been excellent each time I have met him with exactly the right level of professionalism in a very client focused manner. He just incredibly knowledgeable about all thing cardiology and given me excellent advice and guidance using the most up to date CT and MRI scanners to understand the issues involved. He explained, using the screens, the issues involved in a very user friendly fashion for the laymen/patient to understand. I had total confidence in his advice and very pleased my Doctor referred me to him. Thank you Professor Leyva-Leon

Dr Panicos Shangaris

Obstetrician & Gynaecologist

Dr Panicos Shangaris has been exceptional throughout my pregnancy and delivery. He is highly professional, extremely competent, and at the same time warm, friendly, and reassuring. He always took the time to explain everything clearly and made me feel confident and well cared for at every stage. He was also very responsive from our first contact and throughout my care, ensuring that reports, answers to questions, and any concerns were addressed promptly. I am truly grateful for his support and would not hesitate to recommend him to others.

Dr. Kit Wu

Neurologist

We decided to see Dr Wu after my husband unfortunately had an accident and needed a neurologist's opinion. She was from the outset very professional, calm and extremely thorough on examination and in herself was a delight to deal with. Over the months that we have seen Dr Wu she has always listened to our worries and offered excellent advice and has replied to our emails very promptly. We would have absolutely no hesitation in recommending such a kind personable and knowledgeable specialist, & think ourselves very lucky to have found her.

Mr Nikhil Nanavati

Orthopaedic Surgeon

I was seen on time and the waiting time was short which is always a bonus! I was attending a follow-up appointment for my toenail that had been removed several weeks previously by Mr Nanavati. My toenail was checked for signs of infection and reassurance was given that everything was healing well and as expected. The overall experience was very positive, especially given that the issues with my toenail were prolonged, prior to first visiting Mr Nanavati. All signs of infection have now cleared and I am able to walk pain free.

Newmedica Plymouth

Ophthalmology

I was very apprehensive about eye surgery, but Tom Cudrnak Ophthalmology put my mind at ease. The procedure was painless, swift, and professional. I felt completely safe and supported, especially under Roni's warm, friendly guidance and that of the other team members. I felt in safe hands from the very first consultation to the final follow-up. It was a fantastic process. The results of the eye operation are miraculous and life-changing, and it means so much to me to have my sight back, thanks to you.

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

Extremely happy with the service, care and everyone's attentiveness at the Cleveland Clinic. My initial consultation was with Dr Chetan Bhan. He was patient, friendly and made an effort to understand the symptoms I have been experiencing for some time. He quickly assigned my case to Dr Mark Samaan and appointments allocated swiftly too. I came away feeling reassured by that the Cleveland Clinic would be able to help. Also, the clinic is well kept, clean and comfortable. That is a massive plus too!

Miss Jessica Edwards

Psychologist

Miss Jessica Edwards. Was fantastic she was very polite and respectful. Listened to everything I had to say worded things in a easier way I would understand. Never judge me. She is a diamond really felt relaxed speaking with Jessica and really made me feel like they are there to help you and not judging you. 10/10 Jessica is definitely passionate about her job and it shows very much Thank you Jessica my life is starting to turn round for the better. Can not thank you enough.

Mr Adel Tavakkolizadeh

Orthopaedic Surgeon

Dr Adel is a total gem of an expert and dedicates time to listen carefully to the patient’s concerns. He explains the diagnosis and outlines treatment options always based on knowledge, expertise and experience. I would recommend him to anyone as he was the only medical professional able to diagnose a problem no other could find. When there was no other explanation and only pain management was offered Dr Adel identified what was wrong and I’m so so grateful for his support. Thank you

Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Haematology, Cardiology, + 9 more

Mr Saravelos and his team made us feel at such ease for our Frozen Embryo Transfer. He was so patient and helped talk through the procedure in a way I could understand. He kept me calm through the procedure, which previously have been a really painful experience for him. The Nurse Raj was also great and helpful and managed to get all our prescriptions done before the transfer so we didn’t have to wait around. Really great time and brilliant experience.

Newmedica Newcastle

Ophthalmology

The whole experience was very easy, everything was explained before it happened, there were plenty of opportunities to ask questions, and the whole set up was efficient, friendly and spotlessly clean. The actual cataract surgery took no time at all, and was painless, although felt peculiar. I was able to go home much quicker than expected.