Find your trusted Doctor

The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

On arrival I waited in the reception area and there were already 3 other patients waiting for admission. The escort took the first one up and followed with the second and third. On his arrival back in reception he then disappeared through a side door. I thought he probably needed the bathroom but by the time it was 7.35 (and I had been waiting since 7am) I asked reception when I was going to be shown to my room. At which point he phoned the escort who then reappeared. When the nurse came to talk me through everything on admission I had to ask about the emergency call button. She had completely forgotten it and left it on the wall. When I came to put on my theatre gown one of the ties was missing at the neck I was told to just hold it Surely a hospital I am paying so much for can afford another gown?? I gave her my medication and she pushed it into the bedside cabinet and nothing further was done with it until I asked later in the day. I was amazed that the omezrapole had been missed off my medication list. I had to ask for it despite me going through all my medication at both pre- assessment (where I was told it was very important to take) and admission so it was all on the computer. Then, as they hadn’t been given my medication earlier in the day, the pregabalin had not been written up in time and was prescribed to start the following day (also see above about computer listings) I had to insist that I needed it that night. I was never asked if I wanted help to wash or shower so had nothing during my 2.5 days on the ward. And as I was tethered to the bed with a catheter I could not get to the bathroom on my own. Catering - staff were very pleasant but the menu seemed to be very rice based. Also it would have been nice to have a couple of tea/coffee rounds during the day instead of having to bother the nurses by pressing the emergency button to ask for a drink. I kept complaining how dry I was and had difficulty to even talk but I was never offered a saline drip. It took 3 days plus for this to wear off by drinking lots of water which in turn caused a lot of acid reflux from my hiatus hernia - something that has been ongoing since my discharge. The dry mouth also made it very difficult to swallow medication. Physios were very pleasant girls who walked me round the ward and gave me a leaflet about exercises but didn’t actually make me do even the simplest of them. On discharge I was fitted with a catheter. My discharge notes told me to go to a GP in 7 days for removal. Apparently GPs do not provide this service and when I phoned the ward for help the nurse was horrified that I had been given those instructions and that an appointment had not been arranged for me to go back to the Harborne. I am attending tomorrow so I will be interested to see if this all takes place. Overall this is the fourth private hospital I have been in and although the surroundings are probably the best I felt the 'in house' service was probably the worst. This is with the exception of the consultant, theatre staff and Claire (one of the night time nurses)

Mr Wing Chan

Ophthalmologist

Mr Chan was authoritative, and quietly impressive. He chose his words carefully, and pointed out to me that, given the damage sustained by my right eye in childhood, the operation would not be straightforward, and he explained ttat the operation might not be a total success. This is clear also from the terms of his letter to my GP. Nevertheless, I was able to approach the operation with confidence, albeit aware of the possibility of less than complete success, and the possible need for follow-up surgery. On the day, following attention from a senior nurse, and attention from the anaesthetist, it was very reassuring when I entered the operation theatre, to see him there, ready for action. We had a short friendly exchange, and off we went! The procedure was longer that I had anticipated, but perfectly comfortable and with no evidence of stress within the team. I could hear soft and curt verbal exchanges, and no suggestion of concern. After the operation I thanked him and his team which he graciously acknowledged. When we meet again for the review I hope he will give me a verbal account of his thoughts and decisions during the process. He had clearly been pleased with the outcome. John N

OS Clinic

Neurosurgery, Oral & Maxillofacial Surgery, + 6 more

I have been so pleased with my experience of surgery by Dr Shilen Patel. At the first consultation he explained very clearly and in detail what my operation would entail and the possible risks, but without scaring me. This gave me a lot of confidence for the day of the operation, and the surgery went very well. When dressings were removed 10 days after my operation I was really surprised to see how neat the wound was, and it was healing nicely. I had very little pain, and Mr Patel explained to me at my follow up appointment that the tumour had been removed fully without rupturing, so there is very little chance of it returning. He had also explained how they had worked to ensure they did not damage a nearby nerve which I had been so relieved about. In conclusion, I was very pleased with the overall treatment received and with the care and respect I was shown. Thank you.

London Finsbury Clinic

Cosmetic (Aesthetic) Medicine

I had a wonderful experience at this aesthetic clinic and couldn’t be happier with the results. From the moment I walked in, the clinic felt clean, calm, and very professional. The staff were welcoming, kind, and made me feel completely at ease. The practitioner took time to really listen to what I wanted, explained everything clearly, and never rushed the consultation. I felt genuinely cared for, not upsold or pressured. The treatment itself was smooth and comfortable, and the attention to detail was impressive. The results look incredibly natural: refreshed, not “done.” Exactly what I was hoping for. I also appreciated the aftercare advice and follow-up, which showed a high level of professionalism. I would absolutely recommend this clinic to anyone looking for safe, high-quality aesthetic treatments with a personal touch. I’ll definitely be coming back.

Miss Neelam Potdar

Obstetrician & Gynaecologist

I recently saw Dr Neelam Potdar at Spire Hospital in Oadby after suffering with heavy periods since the age of 11, which had become particularly difficult over the last year. From the very first appointment, Dr Potdar made me feel truly heard. She listened carefully to all of my concerns, showed genuine compassion, and explained everything in a calm and reassuring way. She put a clear plan of action together immediately, which gave me so much confidence and relief. During the surgery process, Dr Potdar was incredibly kind, caring, and reassuring, making what could have been an overwhelming experience feel manageable and safe. Of all the doctors I have seen over the years, Dr Potdar has been by far the kindest and most caring. I cannot recommend her highly enough and would encourage anyone experiencing similar issues to seek her care.

Newmedica Leicester

Ophthalmology

From the moment I arrived at reception until I left at the end of my assessment I was treated really well. Reception staff were really friendly and respectful and explained the paperwork to be completed and assured me that the wait would not be too long. I was called within 5 minutes by the first nurse who carried out all the necessary basic checks explaining everything really clearly. She then sent me back to the waiting area until the doctors were ready to do the final assessment again I only waited about 5 minutes before I was called to the examination room. The doctor explained really clearly what all the tests were for and what would happen when the procedure was to be done. A very pleasant experience from start to finish

Professor Barbara McGowan

Diabetes & Endocrinology Specialist

Professor McGowan was very approachable and personable, she made me feel at ease and really listened to. She asked many questions to fully understand the nature and impact of my symptoms and offered reassurance that she would investigate all possible causes and by a process of elimination find the best course of action. She requested plenty of tests to aid this investigation and pointed me in the direction of an different specialist to seek a second opinion and treatment for my condition. I am very grateful for her interest in my case and the way she helped.

Dr Victoria Swale

Dermatologist

I had the best appointment I have ever had about my condition with Dr Swale. She was incredibly warm, kind and reassuring, and clearly so knowledgeable. She explained everything calmly and thoroughly and I didn't feel rushed at all. I felt very comfortable to ask anything I needed to. I have had this condition since childhood, and this was the first time I genuinely felt properly cared for and supported. I left the appointment feeling informed, validated and hopeful. I cannot recommend her highly enough.

Dr. Katie Cowie

General Practitioner

I was very happy with my visit. From the start the booking process was quick and painless. The visit itself with Dr. Cowie was a positive experience.. She was attentive, interested and of course knowledgable. She has helped me greatly with my symptoms with the information provided as well as the medication that was prescribed. All of it was spot on and just hours after receiving my medication, I already feel my symptoms easing.

Dr Philip Woodland

Gastroenterologist

I was examined and given a good explanation to my symptoms with a clear idea of what further investigations needed to be done and what they involved and why it was sensible to have them done. Dr Woodland has a fine manner and if I need further treatment I would have comfort and have no hesitation being under his care. The radiologist Dr Power who Dr Woodland works with is also most pleasant and good at explaining.

Mr Mark Thomas

Orthopaedic Surgeon

I was sadly given some very upsetting news that Mr Thomas would not be able to help my condition and that I would have paralysis for life. Mr Thomas delivered this news in the most respectful manner and took the time to answer all of my questions during the appointment and afterwards. He explained everything in great depth, and I truly appreciated the time and care he gave

Spire Bushey Hospital

Weight Loss & Bariatric Surgery, Breast Surgery, + 30 more

The stay at Bushey spire was so efficient. I attended at 7.15am, was shown to my room immediately, received regular visits from the nurses, care staff and Mr Iranpour during the next hour. My procedure took place at 8.30am and by 1pm, I was on my way home. Everything was explained to me clearly and concisely and the level of care I received was second to none.

Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Haematology, Cardiology, + 9 more

My visit was a quick referral from a different specialist. I had a very positive experience from arrival. Efficient reception team, clear and respectful discussion with my Doctor and care with the nurse team. When you are feeling vulnerable, having such a professional specialist team made me feel I was absolutely in the best place.

Riz Ultrasound

Physiotherapy

I attended for an abdomen scan, booked at 1.30am for the same day due to severe pains. It was discovered that I had gallstones. Price is excellent. And the scans were accepted by my gp and I’ve been refereed for surgery. Thank you so much for all your help. Have passed your details onto two others who are also looking for scans.

Reflex 18 - Colchester

Acupuncture, Orthotics, + 5 more

First visit and struggling in pain .Josh was excellent . He came highly recommended from a colleague . Very personable and puts you at ease whilst listening . Incredibly professional and knowledgeable. His expertise has helped very much in my recovery . Will be returning for him to sort out the other dodgey joints of mine !

Mr Shaun Haran

Obstetrician & Gynaecologist

I had an excellent experience with Dr. Haran. He was so kind and patient and explained everything to me in such detail… not only does he seem to have a strong hold I his area of expertise (gynaecology) but the best part is that he simplifies the problem and explains it diligently to the patient… I highly recommend Dr Haran