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Moorfields Private Eye Hospital

Ophthalmology

It is extremely unpleasant being treated as a cash cow. I had diagnostics for cataracts at Bath St on 18 December 2025. It seemed organised and the consultant, Mr Rajesh Deshmukh (RD), answered my questions and so did his practice manager Paula Jessup (PJ). I subsequently asked for written information on the kind of lenses RD recommended and I had agreed to. They are EROV lenses. When I asked for it, PD's response was that RD had talked to me, I said I couldn't remmber everything and my eyes were dilated so I couldn't see information he showed me on his phone. The written information was not provided. in advance of the surgery. PJ directed me to RD's website. The information on the website writes briefly on product benefits, but doesn't explain how they work. I had bilateral cataract surgery on 2 February at New Cavendish. St. Thgere was no explanation, written or verbal, of the process, eg pre-med, med, timing of procedure, rest afterwards. (There is a very brief outline in PD's email of timing). People came and did things to me as the 'animal for slaughter'. Before the procedure, I was given a paper form to fill in for registration. I had already done this at Bath St. Surely the information is on the system. I needed to find my BUPA number and authorisation code again, GP Practice etc. I also had received a pre-procedure call when this information could have been checked etc. For several days, I couldn't read the written instructions provided after the procedure. A nurse did discuss them however I hope it is understandable that I didn't remember all of them. Additionally I couldn't read the numbers on the eye drops packing for several days. The second bullet point on the instructions says 'your vision will be blurry for the rest of the day and possibly the next week'> This is repeated as the 7th bullet point on the instructions on the second page. The instructions have not been prepared with this in mind. On the first page, the instructions also says if you feel any pain or discomfort in the eyes etc please call the clinical helpline number above. The number is not on the document. On the second page, last bullet it says, '....If you vision (there is a typo it should say your vision) becomes significantly more blurred etc, please contact your consultant. On the phone PD, said if you think you have an infection go straight to A&E. All of this is unclear. Overall the instructions are presented in an illogical and careless way. The day after my surgery PD phoned around 6.30 pm to ask about how I was. I would suggest this is too late in the day for a recovering patient, and the instructions say ' we would like you to go home and take it easy'. She also said she would send a prescription for further drops to my GP practice. On Thursday, I phoned to let her know that the GP Practice said they haven't received them. Her response was, if you have received them, they have. Fortunately I had taken a printout of the prescription to my GP surgery and they logged it into the system and have actioned. I do not think the response from PD was helpful and it could be called defensive. There appears to be no-one who takes responsibility for the patient and ensures that they are looked after.

Fitzrovia Hospital

Cardiology, Gastroenterology, + 4 more

I had ALT phallo with Mr Nim Christopher and was admitted for 5 days post-op, and I cannot thank the nursing staff enough for the care I received. Every nurse I encountered was professional, compassionate, and genuinely attentive. They consistently checked on me, explained things clearly, responded quickly whenever I needed help, and treated me with kindness and respect at all times. Their reassurance and calm presence made a difficult hospital stay much more comfortable and less stressful. It’s clear they take great pride in their work and truly care about their patients. The morning Nurses Kate and Erisa were extremely wonderful even though at one point there were so many patients and only 2 of them to take care of all of us, they were encouraging and they set a positive tone for each day. The night shift nurses Mo and Aliesha were reassuring and kind and always present when things felt hardest. Of course ai cannot leave out Alina who was always caring and compassionate throughout my stay. Last but certainly not least I would like the thank Mr Nim for his excellent care and support and Dr Patil for the amazing anesthesia he delivered. They were all like family to me. I’m deeply grateful for everything they did for me. Your professionalism, kindness and dedication did not go unnoticed.

UK Vein Clinic - Harley Street

Vascular Surgery

Since the moment I entered the clinic I was very well taken care of. The friendliness of the staff made all potential stress go away in seconds. The procedure itself was almost pain free and if any pain was felt that was similar to when one has their blood test done. My treatment was both radiofrequency ablation as well as foam sclerotherapy on both legs. It was done literally in a flash while having a friendly relaxing chat with doctor and nurses. I was shocked when I was informed the treatment was already completed. I have been instructed about the aftercare as a reminder as I had received many emails before the treatment explaining all stages including recovery. Then I simply got out of the clinic and had a walk around the city with my husband who was also amazed how quickly it all went. Their aftercare is spot on too and you can get in touch any time you might feel concerned. It is now my fourth day after the treatment and I feel great and I am so happy that all nasty vericose veins I had are gone. I would and will recommend the clinic and the treatment to anyone struggling with vericose veins issues. Milena

Mr James Smith

Orthopaedic Surgeon

I cannot praise the team at Chaucer Hospital highly enough following my recent right knee surgery. From the very start, the administrative staff made the admission process seamless and stress-free. My surgeon and anaesthetist were world-class, providing not only technical excellence but also the reassurance I needed heading into the procedure. Once on the ward, the care was exemplary; the ward doctors and nurses were attentive, professional, and genuinely kind. I must also give a special mention to the kitchen staff, as the foods were excellent—the quality and variety of the meals far exceeded my expectations for hospital dining. It was a truly holistic care experience where every department worked in perfect harmony, and I felt valued and well-cared for every step of the way.

Dr Devvrat Katechia

Plastic Surgeon

I can’t say enough wonderful things about Dev. From the moment I walked in, he made me feel completely comfortable and at ease. He took the time to answer all of my questions thoroughly and never made me feel rushed. Dev is incredibly warm, kind, professional, and clearly very knowledgeable about what he does. The results have been amazing, not only was I happy shortly after my appointment, but even two months later my Botox still looks fantastic and very natural. I truly felt cared for and confident throughout the entire experience. I would absolutely recommend Dev to anyone looking for someone skilled, thoughtful, and genuinely invested in their patients’ results. 😊

Mr Jonathan Bhargava

Ophthalmologist

I was warmly greeted by Mr Bhargava just 5min after the scheduled appointment time, which is excellent. The consultation was thorough and very professional, Mr Bhargava has a very good manner and following questioning and examination explained all the parameters relevant to my condition. Mr Bhargava then went on to detail treatment and advice in a concise but detailed way covering all aspects very well. I left feeling that the visit was well worthwhile and that I had been treated well in all aspects of the consolation. I would have no hesitation in recommending Mr Bhargava to friends and colleagues.

Newmedica Newcastle

Ophthalmology

I was extremely nervous having had a bad cataract surgery experience previously. However the staff went out of the way to make me feel comfortable, with a particular shout out to Bruce who was calm, funny, knowledgeable and held my hand throughout the procedure. Mr Ainsworth was warm and kind, it was good to meet him before the surgery. The whole procedure was explained and was over so quickly. It was a very personalised experience and my recovery has been quick and straightforward. I cannot recommend Newmedica highly enough, particularly for nervous patients.

HCA Healthcare UK The Harley Street Clinic

Breast Surgery, Cardiology, + 9 more

Overall the experience was excellent, with one frustrating aspect - initially I was told that my surgery would be at 15:00, and that I should attend the hospital at 13:00. A couple of days before the surgery, I was told that the surgery time had changed to 14:15 and I should attend at 12:15. I did so, and was then kept waiting for over an hour in the lobby as the room was not ready - giving the impression that it was unnecessary for us to have come early. A little frustrating, however the staff were incredibly friendly and kind.

Mr Vishal Prasad

Orthopaedic Surgeon

Mr Prasad was recommended by a surgeon friend. When we met, he took the time to fully understand my issues and what I wanted out of the process. He has a very pleasant bedside manner and answered all of my questions in a way a layman could understand. I was confident I had made a good choice. The experience at the hospital was outstanding. Everyone at the Runnymede was professional, courteous and reassuring. The procedure had an excellent outcome and exceeded my expectations. Would I recommend Mr Prasad to a friend - YES!

Mr Zacharia Silk

Orthopaedic Surgeon

I have no words to truly express how wonderful Mr Silk is. Not only his professionalism as a surgeon but also his ability to explain everything in detail and have the time to really make his patients feel at ease. As a parent of a teenage daughter he really understood what are anxieties and concerns were and he spent time to consider all of this. Mr Silk is a credit to his profession and to the hospital and we could not thank him enough for all his support through our daughters journey.

Mr Ashwin Unnithan

Orthopaedic Surgeon

Mr Unnithan replaced my right hip in November at Ashford Hospital. The operation and the care given by the staff at Ashford was first rate and as a result, my recovery has been faster than I'd expected. The only problem has been an injury to my right foot and ankle sustained somehow during my time in hospital, which may now limit the pace of my recovery. Mr Unnithan has provided kind and clear support and advice on how to approach rehabilitation physio and a return to sport.

Lokman Hekim Health Group

Anaesthetics, Audiology, + 50 more

My experıence wıth thıs entıre procedure has been fırst class. From the aırport pıck UP to the hospıtal check ı, communıcatıon was clear, staff was extremely frıendly, and the ınterpretor was hıghly professoonal, courteous and supportıve. The ınpatıent care has been enjoyable, wıth responsıve staff, frequent doctors vısıts and great supportıve overall. Its never easy to take the leap, but the operatıonal excellence of Lokman Hekim has made thıs experıence safe and smooth, .

Dulwich Podiatry

Podiatry

I would like to say how impressed I have been with treatment I received from Zack. He has a professional, friendly manner and clearly wants to achieve the best possible outcomes for his patients. He ensured that I understood every step of my treatment. I did not feel at all rushed during my appointments as Zack gave me time to ask questions and he responded to these in detail. I would have no hesitation in recommending him.

Mr Andrew Tatham

Ophthalmologist

Following a glaucoma diagnosis by an NHS Medinet Consultant, I wished to address this quickly rather than be placed on a Waiting List. I, therefore, made a private appointment with Dr. Tatham, who was able to say I did not at this stage have glaucoma and explained, in detail and in language I understood, how this could be misdiagnosed. Excellent Consultant. Very impressed.

Mourne Private Clinic

Dietetics, Imaging (Scans), + 3 more

This is our first pregnancy and we decided to book in for an early scan, we wanted the reassurance. From the moment we walked in, the staff were lovely and very friendly. We weren’t waiting long before Rebecca took us up for our ultrasound. Rebecca was lovely and explained everything to us. We were delighted to see a little flutter. Would recommend Mourne Scan Clinic

Ms Ciara McGoldrick

Plastic Surgeon

Ms McGoldrick is a brilliant Consultant Surgeon. She immediately understood my concerns and gave me a detailed plan of what could be achieved. I would have no hesitation in recommending her to anyone who required breast surgery. I am delighted with the results of my procedure. Thank you Ms McGoldrick and team. xx