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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Dr. Paraskevi Theocharis

Paediatric Cardiologist

We recently saw Dr Paraskevi Theocharis regarding my son’s chest pain, and I cannot speak highly enough of the care we received. From the moment we arrived, she was efficient, thorough and incredibly approachable. Most importantly, she was kind. My son was understandably anxious, but she immediately put him at ease with her calm manner and clear explanations. She took the time to speak directly to him, not just about him, which made a real difference. Her assessment was comprehensive and reassuring. She explained everything in a way that was easy to understand, without ever making us feel rushed. What truly stood out was that she went above and beyond after the appointment. She personally called the next day — on a Saturday — with his results, which gave us enormous peace of mind. She also made it clear that I could message her if we had any further concerns, which shows genuine care and professionalism. As a parent, having a doctor who combines clinical expertise with warmth and responsiveness is invaluable. We are extremely grateful for her support and would highly recommend her.

Optifema

Dietetics, Fertility Medicine, + 5 more

I have been attending Optifema for the past four months and honestly could not recommend them more highly. From the very beginning, I have felt completely safe, listened to and genuinely cared for. Dr Hunter and Dr O’Kane are exceptional consultants. They are knowledgeable, calm and reassuring, and they take the time to explain everything clearly without ever making you feel rushed. Nurse Kerry has been absolutely wonderful. She is incredibly kind and compassionate and truly understands how emotional this journey can be. Her warmth and sensitivity have made such a difference to me throughout treatment. Even the reception team are lovely, always welcoming, organised and helpful. When you are attending frequently, that consistency and kindness really matters. Fertility treatment can be overwhelming, but Optifema have created an environment where you feel supported at every stage. I am so grateful to the whole team.

Miss Theodora Pissanou

General Surgeon

I recently had my gallbladder removed by Miss Pissanou after seeking her for a second opinion. From the very beginning, she was thorough, honest, and incredibly reassuring. She advised that while gallbladder removal was necessary, I should first prioritise a cyst on my kidney. She immediately referred me to an excellent surgeon who successfully removed the cyst, which unfortunately turned out to be cancerous. I am extremely grateful for her judgement and prompt action, which made all the difference. When it came to my gallbladder operation, Miss Pissanou was exceptionally informative, taking great care to explain all the risks and ensuring that both my wife and I fully understood the procedure. The surgery itself was very successful, and my recovery was remarkably quick. I cannot recommend Miss Pissanou highly enough for her professionalism, expertise, and outstanding patient care.

Kingsbridge North West Hospital

Anaesthetics, Vascular Surgery, + 32 more

I attended the Ballykelly Hopsital early for a pre operation examination. Booking in was a most pleasant experience. It was quick and expertly managed by the staff on the reception desk and later the clinical staff undertook all tests expertly and with empathy. A very professional and thorough evaluation. This meeting was followed by a detailed assessment undertaken by the anaesthesiologist. Again, the doctor demonstrated a sympathetic approach taking me through my prior medical history and current medication. This finished with a detailed explanation of which drugs I need to bring and those I must stop on the day of the operation. A great experience overall.

Nuffield Health Woking Hospital

I was very happy with the facilities at Nuffield Woking and all the staff were friendly, supportive and efficient - I had a booking in nurse, a physio (providing equipment and advice, ensuring I know how to the equipment safely), someone took my after op food order ensuring my dietary requirments (Coeliac) were catered for, an after procedure nurse who made regular checks and provided discharge advice and a pharmacist, who provided after care medication and advice on dosage and requirements. All of these memeber so staff were very polite, caring and provided clear advice - I felt very well cared for and looked after. Thank you everyone.

Mr Adel Tavakkolizadeh

Orthopaedic Surgeon

I cannot recommend my consultant highly enough following my shoulder operation. From my very first appointment, he was incredibly kind, approachable and genuinely took the time to listen to my concerns. Their knowledge and experience were outstanding, and everything was explained clearly and honestly, which completely put me at ease. I always felt confident that I was in very safe hands. The care I received before and after surgery was exceptional, and I am extremely grateful for their professionalism, reassurance and support throughout the whole process. An excellent consultant and a truly lovely person.

Nuffield Health Tunbridge Wells Hospital

Orthopaedic Surgery, Breast Surgery, + 16 more

I went into my appointment feeling quite worried after experiencing palpitations and fearing that something could be wrong. From the moment I arrived, I felt welcomed and well looked after. The staff were professional, kind, and very calming. I had full blood tests, an ECG, and a heart scan as part of my visit. During the scan, everything was explained clearly, which really helped put me at ease. Being shown my heart on the screen was an unexpected but very reassuring experience. Thankfully, everything appeared to be fine. I left feeling incredibly reassured and much more relaxed.

Ms Natasha Kilian

Physiotherapist

Dear Natasha, Thank you for your brilliant service, as always. I always feel so relieved after our sessions. I used to be unsure about physiotherapy and had tried several physiotherapists before, but you have completely changed my opinion. When my doctor referred me to you, he was confident that I would be satisfied—and he was absolutely right. I will now be his mirror copy in recommending you to others. Thank you so much for helping me regain my strength and confidence. I am truly grateful for your support and encouragement.

Mr Michael Adamczyk

Obstetrician & Gynaecologist

I met Dr Adamczyk for a review following a surgery late last year. There was a lot of endometrial tissue which had blocked my ureter and required additional support from the urology department. Dr Adamczyk has always been very thorough in explaining what has been done during the surgery and the plan going forward. I was also recommended exercises to strengthen my pelvic muscles. I am so glad for the last surgery and removal of the endometrial tissue as this has really enhanced my quality of life and I feel more like myself again.

Nuffield Health Taunton Hospital

Breast Surgery, Cardiology, + 16 more

From my first outpatient appointment, the administrative staff were efficient, welcoming and well organised, making the process smooth and stress free. On the day of surgery, the ward staff were kind, professional and incredibly reassuring, ensuring I felt comfortable and fully informed throughout. Everything ran to time and I felt genuinely cared for at every stage. The high standard of teamwork and communication complemented Mr Gudsoorkar’s excellent surgical care and made the whole experience outstanding.

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

I think Dr Perry is outstanding. He has been my neurologist for nine years. My case has evolved gradually and he has been there with the right level of information, diagnostic tests and treatment options at every step. He is well up on recent clinical science and brings that into the consultation in a way that is well calibrated and effective. I think he is a terrific doctor. His office has been terrifically responsive helping me coordinate treatment between different locations.

Mr Stavros Karamanakos

General Surgeon

I am so grateful to Mr. Stavros Karamanakos for the excellent care I received during my recent hernia surgery at The Essex Nuffield. He made me feel completely at ease, explaining the keyhole procedure clearly and answering all my questions. While I can’t recall every name, the nursing staff was wonderful and made my stay very comfortable. My recovery has been fantastic, and I’m feeling back to my best. Thank you, Mr. Karamanakos, for your kindness and your skill!

London Gynaecology - Moorgate

General Practice (GP), General Practice (GP) (Video Consultation), + 1 more

I couldn’t recommend the clinic more highly. The time between diagnosis and treatment was impressively short. I received excellent support from the doctor throughout the process. My surgery went smoothly, and I recovered very quickly, returning to full health in no time. I’m incredibly grateful to the clinic and would absolutely recommend them to anyone who isn’t feeling well but can’t quite figure out what’s wrong.

Professor David Reid

Rheumatologist

Excellent experience with Professor Reid. He explains everything in great detail in simple terms that is easily understood. Provides great care and attention when discussing medical solutions. Highly knowledgable, expert in his field, extremely professional yet manages to maintain friendly, comforting medical advice. I have absolutely no hesitation highly recommending this medical professional.

Professor Akash Deep

Paediatrician

We are so grateful that we found Dr Deep! He is an extremely caring and dedicated Doctor. Nothing is ever too much trouble and he always makes time for his patients. Dr Deep is always available and responsive. He is very professional yet still able to be personable and natural with children. We always felt in safe hands and would recommend anyone to see him for paediatric care. Thank you Dr Deep