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Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

Appalling aftercare!! In as an overflow NHS patient. Had major surgery. Nurse refused the doctors requests in the morning. When discharged later that day the nurse still refused what the doctor asked for. The doctor had to be firm in saying what the nurse had to do as it was on the surgeons notes! The nurse reluctantly did it in the end but only half a job. The nurse left ouzing burn scars after removing dressing and didn't tell me until i put my clothes on and the material was catching on them. My husband got him back and he said "Yes i saw that!". Did nothing or aplogise. No empathy at all. I had 2 nurses come to my home that evening to sort out the burns and dressing on my surgical areas . Nightime was very little aftercare. Catheter was overflowing in the night. No one seemed to know what was going on in regards to your medical notes. Food was appalling dried up and burnt. No snack trolley inbetween meals. Awful experience. Couldn't wait to get out of there. Was I treated differently because I was in there last request as an overflow NHS patient. I was meant to be going to Birchington ward for my recovery. A complaint will be going in! The doctor said twice to have medication prescribed to the nurse and he would not do it so I came home with no painkillers and was told to go to a chemist after major surgery. Lack of care. No bedside manners.

Lucio Health

Diagnostics & Testing, Holistic Therapy, + 1 more

Dr Hari has been an incredible to our family during one of the most difficult times of our lives. From the very beginning, he has approached my mum’s care with compassion, calmness and genuine understanding. His manner is reassuring without ever being dismissive, and he takes the time to explain things clearly and thoughtfully. In such an overwhelming situation, that steady, considered approach has meant more than I can put into words. What really stands out is how balanced his advice is. He is open-minded, evidence-aware and always careful to ensure that any recommendations sit safely alongside conventional treatment. That level of diligence and professionalism gave us real confidence and peace of mind. During a time filled with uncertainty, Dr Hari has been a calm and trusted presence. We are truly grateful for his guidance and support Thank you dr Hari

The Pregnancy Clinic

Obstetrics & Gynaecology

Professor Akolekar has been absolutely Fantastic at every appointment all the way throughout our pregnancy. I was really struggling with anxiety in this pregnancy following recurrent miscarriages, and I have never felt more looked after, which has really helped me to be able to enjoy this pregnancy, knowing we have a fantastic consult looking after our baby. Appointments are always on time and very detailed, time is always made to answer any questions fully and I always leave feeling confident and reassured. The communication with Natalia is always great to book and arrange appointments. This clinic really go above and beyond and o couldn’t recommend them highly enough!

Mr Sunil Auplish

Orthopaedic Surgeon

Dr Auplish instantly made me feel at ease during the consultation and gave clear informed information. During the surgery, again, Dr Auplish and his team made me feel at ease. Myself being an inquisitive person had a look during the operation and questioned Dr Auplish who was willing to show and speak of the procedure. Since the operation, my scar is minimal hardly recognisable 8 weeks on. I no longer have pins and needles in my hand and arm and can enjoy a better nights sleep. (Carpal tunnel). I would not hesitate to return to Dr Auplish for further treatments if needed in the future.

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

The staff were nice and supportive but the doctor Ravi Ratnavel was unprofessional in both visits. He had no empathy towards me as his patient, didn’t show that he cared at all. He gets defensive when asked questions and eventually told me he lost fascination in my condition. He also said I’m obsessing for asking questions within my rights as a patient, especially as his inputs have not been considerate caring or consistent. The administration and governance committee decided that his behavior is aligned with quality care so I would not recommend this clinic to anyone

Mr Hisham Hamed

Breast Surgeon

I have been under the care of Mr Hamed since being diagnosed with breast cancer in 2013. Mr Hamed is undoubtedly one of the nicest medical professionals I have been in contact with. He is caring, considerate and above all a real gentleman who listens to his patients concerns and gives them the reassurance they need to hear in sometimes quite difficult circumstances. I continue to see Mr Hamed for my yearly mammograms and follow ups which always makes me extremely anxious for the results, but I know I am in good hands with the best! Thank you Mr Hamed.

Spencer Private Hospital Ashford

Audiology, Cardiology, + 11 more

Though I prepared in advance for what expect in relation to parking and expected to pay on the way out, an usher directed me to another car park where there were options of paying on an app or using cash. I had time on my side luckily. Directions were almost right but I would have been better prepared if I had known the entrance sits at the back of the main A&E entrance. The staff were friendly and the environment was clean and calm. The doctor was incredible, attentive, patient, precise, clear and efficient. The experience was good.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

Experienced staff, many with lived experience who are non judgemental, kind and compassionate throughout the stay. Genuinely friendly and supportive and go out of their way to make sure that guests are as comfortable as possible through the detox and throughout the programme. Staff are always approachable and will support or direct you to whoever can. My vegetarian needs were fully met and the food was plentiful with lots of healthy options. Plenty of options for between sessions with yoga, gym and creative activities.

Dr Kajal Patel

Dentist

I went to Dr. Glow because a friend told me about her, and when I saw the results, I was amazed. Today I had my treatment, and Dr. Glow not only knows exactly what she’s doing, but also makes you feel comfortable, explaining everything step by step — and the results are immediate! I’m definitely coming back 100%, I absolutely loved her and the whole experience. A great professional!thank you so much🙌🙏

MansMatters

Urology

Very happy with my experience at the clinic and the staff. The clinic itself is very well kept and clean and the doctors/staff are very friendly and knowledgeable providing me with all the information, and more, that I could possibly need with regards to my specific case. Overall very satisfied with my experience and would recommend to anyone with similar struggles/conditions.

La Belle Forme

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 3 more

From general enquiry to consultation, procedures and aftercare my experience has been absolutely superb. My procedure was a big step for me and I was supported all the way. My friends are very impressed with the results even after one week. This is honestly the first time I have put myself and I am delighted I did. This was not vanity but a step to look the age I feel.

Dr Sarah Wright

General Practitioner

I had an excellent experience with this private GP. The consultation was thorough and never rushed, and I felt completely comfortable asking questions. Everything was explained clearly, and I felt genuinely listened to and cared for. The level of professionalism and empathy really stood out. I would not hesitate to return or recommend them to others

Mr Shahrier Sarker

Orthopaedic Surgeon

Very easy registration & booking in. The consultant I saw in relation to my condition, was welcoming and explained my treatment/ further investigative options clearly. Overall good experience and no waiting for hours to be seen. In fact was seen 10 minutes ahead of allotted appointment time.

Mr Giulio Garaffa

Urologist

My procedure was conducted very professionally and exceeded my expectations. Everyone was very supportive and made the details of my procedure very clear. I would recommend the reviewee and team that worked with me to anyone else looking for clear, concise and endearing treatment

Mr Panagiotis Drymousis

General Surgeon

My most recent consultation was on the phone, following surgery in December. Mr Drymousis had some questions for me and was keen to hear my experience post-operation. Our conversation was most productive and was followed by a letter confirming this.

Mr Nayan Patel

Podiatrist

Thorough, approachable, and highly personable. Mr Patel gave clear explanations of the assessment from the start and ensured that his opinion and forward planning was understood and tailored to my condition and goals. Highly recommend