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The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

I had two visits - a pre-surgical assessment and 3 days later I returned for breast cancer surgery with an overnight stay. I have a few hopefully constructive observations: There was no evidence that any information collected at the pre-op meeting was transferred to the team admitting me for my operation. The inefficiencies of this became laughable at times and is a waste of your precious resources and my time . Eg wanting to repeat mrsa tests and weight/height checks because they hadn’t checked their records from 3 days prior. I was told I couldn’t go down to surgery without a Pregnancy test. I had to be very firm that I had the right to refuse and was made to feel like I was being difficult when the truth was very different. The consultants stepped in to support my position and my right to self advocate. The number of different contact points with junior/assistant nursing staff during my 28hr stay was startling, I lost count. There was no continuity at all which led to more observations that necessary (literally 5mins apart because of a lack of communication) and at other times several hours without any contact at all I twice had to tell staff not to put blood pressure sleeve on the arm that just been operated on as they were clueless regarding the surgery I’d had. It’s a general ward so I accept there are no/fewer specialists (eg for breast cancer) but the lack of interest/knowledge was frustrating and in stark contrast to other private hospital experiences I’ve had during this journey. Minor point but there were no towels or toiletries in the en suite and the shower set up was totally impractical for post surgery washing (as the hand held show was missing). I was offered option to use en suite in another room - staff did their best to find a solution and my husband was able to support me.

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

I had booked an echocardiogram with a female technician, and had taken the day off work to attend, but when I arrived and asked about the female technician (to confirm), I was told that a female was not available, which was extremely disappointing. I had called twice earlier in the day (before travelling to the appointment) to confirm that a female was available, but no one in the echo department answered the phone. Further, I have been attending the Cleveland Clinic since March of last year, when I had a subarachnoid haemorrhage, and had been told that my standing request for a female echocardiogram technician had been recorded in my patient profile. The staff in the imaging department seemed to be surprised that a woman having this test would insist on a female technician, which indicated a lack of sensitivity and training, and they appeared not to know how to handle this situation. So, not only did I waste my time and lose a work day due to this oversight, but I had to cancel my follow-up cardiology consultation, and now cannot take time off work to reschedule until the new year, which has created a very stressful situation for me. In my opinion, the Cleveland Clinic should always have a female echocardiogram technician on duty, for women who are uncomfortable with a male, and the front desk staff needs much better training in this regard.

Mr Shakir Hussain

Orthopaedic Surgeon

I am delighted to share my positive experience following my robotic total knee replacement performed by Mr. Shakir Hussain at the Royal Orthopaedic Hospital in Birmingham. From the outset, Mr. Hussain’s care has been exceptional. He provided honest insights into the surgery's pros and cons and thoroughly discussed my expectations. Now, six weeks post-surgery, I am healing remarkably well, even better than anticipated. His professionalism, warmth, and approachability have been outstanding, making every step of the process feel effortless. I highly recommend him to anyone seeking a skilled surgeon for this procedure. A heartfelt thank you to Mr. Hussain and his team, including the lovely anaesthetist and all the staff at the orthopaedic hospital, who have been amazing. This surgery is a pivotal moment for me in regaining my former level of fitness, after almost 5 years with osteoarthritis I am virtually pain free - apart from some post-surgery discomfort whilst my new knee settles.  Mandy Y.

Montrose Health Group

Psychiatry, Psychology, + 1 more

We chose Montrose as they appeared on a lot of ‘Right to Choose’ websites and were rated by the CQC and as soon as I called Mollie and the team’s support has been superb. The charges and plans were shared upfront and were explained well. We paid to have a private Adult ADHD assessment and the speed of the booking / assessment/report/ treatment plans and meetings were quick. Communication was excellent and most of all the support was top notch and expert. We have felt very supported and very secure that we are getting the best life changing support. Thank you all so very much.

Mr Issaq Ahmed

Orthopaedic Surgeon

I cannot recommend Mr Ahmed highly enough. His management of my arthritic hip was exceptional. My health issues go well beyond my hip and Mr Ahmed took the time to listen and understand - ensuring my overall care was tailored to my needs. My recovery has been challenging, mainly due to my long-term back pain, but despite this I’ve been delighted by the relief gained from my new hip. This being my second hip replacement, I had an idea of what to expect, but I was still pleasantly surprised by the speed of progress of my hip rehab. Thank you kindly sir, much appreciated.

One Hatfield Hospital

Audiology, Cardiology, + 21 more

It was such a brilliant experience. I had treatment for my frozen shoulder and the staff from the receptionists to the consultant to the assistant to the nurses were absolutely brilliant. As a business owner, I strive for this type of customer service and your staff are the best representatives of perfection in their offering. I would like to especially thank the cosultant who carried out the treatment and his assistant (I fainted a few times so forgot their names) who were exceptional. Thank you very much for a challenging evening into such a pleasure.

Clinicbe

Cosmetic (Aesthetic) Medicine, Nutrition, + 1 more

I have been visiting the clinic for many years for injectables (Botox, Profhilo, Mesotherapy) and other skin care treatments (HIFU, Microneedling) and cannot speak highly enough of Dr. Kubicka and the rest of the team. They are utmost professionals and a very welcoming. I am given a personalised plan to ensure I have the best treatments for my skin and age. Appointments are never rushed, which I love. If I have any questions, relating to a treatment I haven't yet had, they always have the time to discuss. Highly recommend and will continue to return.

Ms Pippa Sangster

Urologist

Ms Sangster played a pivotal role in our fertility journey, resulting in the birth of our baby boy in October. From our first appointment, we knew she was the best surgeon out there to support us through this challenging time. Ms Sangster was very clear on our options and managed our expectations well, while helping us maintain a positive mindset throughout. She was extremely patient in answering our questions and ensuring we felt comfortable with the decisions we were making. We would highly recommend Ms Sangster!

Dr Arjuna Imbuldeniya

Orthopaedic Surgeon

Dr Imbuldeniya was so welcoming and made sure to understand what had happened to date before suggesting the way forward. He took time to go through the options, how he intended to carry out the procedure and the aftercare. He answered my questions and reassured me on a number of matters. He was professional, friendly and just so kind. Thank you.

Mr Syam Morapudi

Orthopaedic Surgeon

Mr Morapudi is an outstanding consultant. I couldn’t have wished for a more caring, empathetic and professional surgeon to undertake my total hip replacement surgery. He put me at my ease from the first consultation when he patiently answered all my questions. The operation went smoothly as he said it would. I couldn’t recommend Mr Morapudi more.

Mr Sherif El-Tawil

Orthopaedic Surgeon

I recently saw Mr El-Tawil to review a recent surgery and consider a similar surgery of the right knee. Mr El-Tawil was friendly, clear, explained everything very well, took his time to understand everything, and has followed-up with further in depth investigations. I would highly recommend Mr El-Tawil for anyone considering a consultation.

RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I had a zoom meeting, so can't really comment on cleanliness or the physical practice. The assessor was amazing, really friendly and took things at my pace. I love the format, ending on a positive after almost 2 hours talking about all the ways I felt like I'm failing at life really made a difference to my outlook the rest of the day.

TRUST Dental

Dentistry

I have always had a phobia about dentist s having had bad experiences as a child. Although my phobia has not gone away I found the whole experience very calm. The receptionist with her friendly manner relaxed me straight away. The dentist has a calming manner also and did not push me from my comfort zone. Overall a good experience.

Mr Maghizh Anandan

Ophthalmologist

I originally saw Mr Anandan in September 2025. From the start I was treated with kindness and respect. All my questions were answered confidently, and gave me reassurance. I had my operation in October. Again all the staff were friendly and caring. The operation went smoothly and Seven weeks on I’m enjoying perfect eyesight .

Dr Christopher Phillips

Dermatologist

I recently underwent a number of minor procedures, and the experience was exceptionally positive. The provider maintained a calm and reassuring demeanor throughout, clearly explaining each step of the process. Their professionalism, attentiveness, and genuine care made me feel fully supported and heard at every stage.

Quality Dental : Shoreham

Dentistry

I attended your dental surgery on Wednesday 26th November 2025 and was seen by Seren Rhian Mirza-Davies. I found her to be professional, polite and informative. I am pleased with the manner in which she treated me. I also compliment her assistants, who were professional in their role too.