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Moorfields Private Eye Hospital

Ophthalmology

It is extremely unpleasant being treated as a cash cow. I had diagnostics for cataracts at Bath St on 18 December 2025. It seemed organised and the consultant, Mr Rajesh Deshmukh (RD), answered my questions and so did his practice manager Paula Jessup (PJ). I subsequently asked for written information on the kind of lenses RD recommended and I had agreed to. They are EROV lenses. When I asked for it, PD's response was that RD had talked to me, I said I couldn't remmber everything and my eyes were dilated so I couldn't see information he showed me on his phone. The written information was not provided. in advance of the surgery. PJ directed me to RD's website. The information on the website writes briefly on product benefits, but doesn't explain how they work. I had bilateral cataract surgery on 2 February at New Cavendish. St. Thgere was no explanation, written or verbal, of the process, eg pre-med, med, timing of procedure, rest afterwards. (There is a very brief outline in PD's email of timing). People came and did things to me as the 'animal for slaughter'. Before the procedure, I was given a paper form to fill in for registration. I had already done this at Bath St. Surely the information is on the system. I needed to find my BUPA number and authorisation code again, GP Practice etc. I also had received a pre-procedure call when this information could have been checked etc. For several days, I couldn't read the written instructions provided after the procedure. A nurse did discuss them however I hope it is understandable that I didn't remember all of them. Additionally I couldn't read the numbers on the eye drops packing for several days. The second bullet point on the instructions says 'your vision will be blurry for the rest of the day and possibly the next week'> This is repeated as the 7th bullet point on the instructions on the second page. The instructions have not been prepared with this in mind. On the first page, the instructions also says if you feel any pain or discomfort in the eyes etc please call the clinical helpline number above. The number is not on the document. On the second page, last bullet it says, '....If you vision (there is a typo it should say your vision) becomes significantly more blurred etc, please contact your consultant. On the phone PD, said if you think you have an infection go straight to A&E. All of this is unclear. Overall the instructions are presented in an illogical and careless way. The day after my surgery PD phoned around 6.30 pm to ask about how I was. I would suggest this is too late in the day for a recovering patient, and the instructions say ' we would like you to go home and take it easy'. She also said she would send a prescription for further drops to my GP practice. On Thursday, I phoned to let her know that the GP Practice said they haven't received them. Her response was, if you have received them, they have. Fortunately I had taken a printout of the prescription to my GP surgery and they logged it into the system and have actioned. I do not think the response from PD was helpful and it could be called defensive. There appears to be no-one who takes responsibility for the patient and ensures that they are looked after.

Mr Riaz Agha

Plastic Surgeon

I couldn’t be happier with my experience with Mr Riaz. From the very first consultation he was professional, reassuring, and took the time to explain everything clearly, which instantly put me at ease. The surgery itself went smoothly, and the care I received throughout was excellent. I’m absolutely thrilled with the results of my breast enlargement — they look amazing and very natural, exactly what I hoped for. Mr Riaz’s skill, professionalism, and attention to detail really show in his work. I’m so grateful and would highly recommend him to anyone considering cosmetic surgery.

Mr Srinivasan Shyamsundar

Orthopaedic Surgeon

Dr. Shyamsundar was brilliant from the first consult through to post operative care. His professionalism, kind, cheerful personalty was very reassuring and put me at ease with explaining the diagnosis and specific steps of procedure and considerate of all my questions. Over the last 2 years I have had steroid injection’s to ease pain and then both left and right total hip replacements due to hips being bone on bone. I can now say my life has changed for the better with no pain and good mobility. I Couldn't recommend him more and his team. Thank you

Mr Magdy Nawar

Obstetrician & Gynaecologist

Mr Nawar is a fantastic consultant and surgeon. He listened to my concerns and issues, provided a clear explanation of the options available to me without being overly technical and was very supportive of my decision. Not quite knowing what to expect, the surgery itself (total abdominal hysterectomy) and recovery have been a revelation and this is down to Mr Nawar's expertise and calm and caring approach. He showed great care before, during and after my surgery and I would 100% recommend Mr Nawar. Thank you!

Professor Richard Field

Orthopaedic Surgeon

One could not wish for a better consultant - it’s a given that Professor Field is one of the top consultants in his field , but more than that , he is so kind , caring and reassuring. At every appointment I have had with him before during and after my hip replacement he has taking so much time to explain everything so clearly and patiently and has a wonderful sense of humour too . The perfect consultant in my opinion. Thank you Prof Field !

Mr Mario Teo

Neurosurgeon

I will be forever grateful to Mr Teo. His surgical skill has meant minimal long term effects despite such an extensive surgery. He is also a wonderful human being. Kind, compassionate and reassuring which was much needed at such a vulnerable time. He always answers my questions in a way I can understand and seeks to understand my concerns and what is important to me. I feel truly lucky that he has been my surgeon (twice!)

Wello

Cosmetic (Aesthetic) Medicine, Dental Care

My husband and I pay a monthly subscription to Wello which entitles each of us to two full treatments a year. The treatments are first class, very comfortable and also reassuring as any problems will be pointed out. We like the feeling of really clean teeth, the excellent advice we are given on teeth and gum health - the all round experience, in very attractive surroundings, is to be highly recommended

Fitzrovia Suite

Obstetrics & Gynaecology

We couldn't have asked for a better team to take care of us during the few days we spent at Fitzrovia suite. Consultants, nurses, midwives, anaesthetic, theatre teams were very kind, understanding and caring with us. We felt so contained, supported and cared for. In the first days leading to birth and the few days after birth, we got to feel safe in a bubble or care thanks to all of you.

MUMS - Midlands Ultrasound and Medical Services

Sonography, Pain Management, + 37 more

All the reception staff have been amazing and very efficient, the communication has been first class and all of them I have spoke to have been so friendly and helpful. Thanks so much to Dr Iyer my son is on a much better place mentally and physically and wouldn’t hesitate to recommend your services to anyone , fantastic team ! Thanks so much

Venturi Cardiology

Cardiology

I was seeking advice regarding high cholesterol and interpretation of lipid results, as well as a plan for future treatment. All my questions were answered and a clear plan of action outlined. I couldn’t be more happy with the consultation-only wish I’d taken the opportunity sooner! Excellent service! Thank you

Mr Asif Haq

General Surgeon

I can’t recommend Mr Haq highly enough. I underwent abdominal surgery and a colonoscopy under his care, and from the very beginning he put me completely at ease. Mr Haq truly listens to his patients, takes their pain seriously, and ensures that everything possible is done to improve their quality of life.

Willow Health

General Practice (GP), Holistic Therapy, + 2 more

I recently had an appointment with Dr Colquhoun. I was able to discuss my concerns and symptoms. Dr Colquhoun put my mind at ease explaining menopause and how best we could work out a plan specifically to my needs. I feel in control of my menopause journey going forward. I felt in safe hands. Thank you.

Mr Paolo Bosco

Cardiothoracic Surgeon

I felt that Mr Bosco was just looking after me. Nothing was too much trouble all my questions were answered and explained. His bed side manor is second to none. I couldn't. Rate him Highley enough. He kept my next of kin informed through the whole experience. Thank you from the bottom of my new heart.x

Dorset Heart Clinic

Cardiology

I can’t recommend the Dorset heart clinic enough. After having palpitations at Christmas and needing to use the service before a holiday, they went above and beyond to accommodate my time restrictions. All the staff I came into contact with were lovely and the practice itself was clean and inviting.

London Gynaecology - Moorgate

General Practice (GP), General Practice (GP) (Video Consultation), + 1 more

The best medical visit I’ve had in a very long time, the appointment was quick, efficient, organized, all of the staff were lovely, they took the time to understand all questions and concerns I had, I would highly recommend this location to anyone! Really really lovely and impressive visit overall

Ms Daniela Stan

Sonographer

Daniela was extremely helpful and professional throughout my experience. She responded quickly, answered all my questions clearly, and made the whole process easy and stress-free. Her friendly and efficient approach really stood out, and I truly appreciated her support. Excellent service.