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Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

I had booked an echocardiogram with a female technician, and had taken the day off work to attend, but when I arrived and asked about the female technician (to confirm), I was told that a female was not available, which was extremely disappointing. I had called twice earlier in the day (before travelling to the appointment) to confirm that a female was available, but no one in the echo department answered the phone. Further, I have been attending the Cleveland Clinic since March of last year, when I had a subarachnoid haemorrhage, and had been told that my standing request for a female echocardiogram technician had been recorded in my patient profile. The staff in the imaging department seemed to be surprised that a woman having this test would insist on a female technician, which indicated a lack of sensitivity and training, and they appeared not to know how to handle this situation. So, not only did I waste my time and lose a work day due to this oversight, but I had to cancel my follow-up cardiology consultation, and now cannot take time off work to reschedule until the new year, which has created a very stressful situation for me. In my opinion, the Cleveland Clinic should always have a female echocardiogram technician on duty, for women who are uncomfortable with a male, and the front desk staff needs much better training in this regard.

Mr Matthew Liew

Urologist

Although I'm based in the north of England, under London Prostate Clinic they had been keeping a watching brief on a low level prostate cancer diagnosis and enlarged prostate since 2018. Taking a daily Tamsulosin tablet had been effective until December last year when I had a UTI that made me quite ill. In March this year, another serious UTI caused me to have a catheter fitted at an A+E hospital. My difficulty passing urine had worsened due to the increasing enlargement of the prostate, so after research I decided that the HoLep route of treatment would be the most effective and have the least side effects long term. I discovered Dr. Matthew Liew working out of Spire Manchester hospital and from the first consultation he put my mind at ease with his calm professional manner and good humour. The operation date was arranged within 3 months and was a complete success. I am now back to normal urine flow and complete bladder emptying. My PSA reading has dropped from a high of 11.5 to 5.2. I had 2 post op consultations with Dr. Liew where any questions or concerns were discussed and I am now looking forward to maintaining a normal life, urologically speaking! (age 66).

Dr David Moreno Ajona

Neurologist

I have seen many migraine specialists and been in many migraine clinics over the years, so I feel very confident in saying that Dr Moreno is the BEST migraine specialist I have ever seen. As soon as I walked into his office he spotted the dark glasses I was holding (hospital lighting is a migraine trigger for me) and switched off the bright overhead lights. So immediately I knew that he understood the precarious nature of being a migraine sufferer! I felt in safe hands from the very start of our appointment. Dr Moreno is an excellent listener and asked lots of questions - he didn't assume he knew everything about my migraines, which in my experience is so often the case with specialists who know their field so well. He is clearly at the forefront of migraine treatments and answered my questions around current new treatments on the market. I came away with many answers and also the chance to try some different medication, which led me to hope that I may one day be able to manage this condition properly and have a better quality of life. Thank you Dr Moreno, this was the consultation I always hoped I may one day have!

Mr Joideep Phadnis

Orthopaedic Surgeon

I had an outstanding experience at The Fortius Clinic. From the moment I arrived, I felt genuinely cared for and understood. The environment was calm, welcoming and instantly put me at ease. Every member of the team showed exceptional kindness, expertise, and sincerity, which made me feel truly supported throughout my visit. Dr. Joideep Phadnis demonstrated the same remarkable professionalism and compassion—he took the time to listen, explain everything clearly, and personalise my treatment with great care. I left feeling confident, reassured, and extremely grateful. The Fortius Clinic’s dedication to empathy and exceptional patient care is truly extraordinary. I can’t recommend them highly enough.

Harley Street Specialist Hospital

Orthopaedic Surgery, Cosmetic (Aesthetic) Medicine, + 8 more

While there were some initial issues due to the practice changing ownership during the run up to my procedure, the new management honoured my original booking and once they were up and running in the new location I don’t think I could have asked for a better service. Everyone on the team was extremely friendly, welcoming and professional and the aftercare was excellent. I am also extremely happy with the outcome of my procedure- would highly recommend!

Knightsbridge Doctors

General Practice (GP), Imaging (Scans), + 5 more

My experience at Knightsbridge was truly exceptional. I arrived early but the team was delighted to let me wait comfortably in the warm. When I was ready to be seen, I was greeted by Dr Michael Smith. His friendly and welcoming nature instantly put me at ease, even though I was already feeling anxious. The medical exam was done with professionalism and Dr Smith talked to me throughout which I appreciated. I can not express my gratitude enough.

The Bluebird Centre

Nutrition, Psychology

I really value the support that I received from Maja - the use of an app to track my progress and receive regular feedback and prompts in between appointments was novel to me but proved to be a very valuable resource. Maja had a kind and sensible approach, gradually implementing new steps and challenges in a way that felt achievable and I have been able to relax around food and enjoy food again much quicker than I expected. Thank you.

Mr Faisal Ahmed

Ophthalmologist

From the very first consultation Mr Ahmed explained clearly my diagnosis, what he recommended and the treatment involved. The Surgery itself (3 stents and a new lens) was conducted in a calm manor and at no point did I feel any pain or was alarmed. The follow up appointments were reassuring and all my questions were clearly answered. In addition the back up from Mr Ahmed's PA was exemplary making the process overall excellent

Dr Alan Watson

Gastroenterologist

Dr Watson was exceptionally professional, caring, and proactive. He took the time to listen to all of my concerns, investigated everything thoroughly, and explained his findings in a clear and reassuring way. I felt genuinely supported and very well cared for from start to finish. His approach gave me a lot of confidence and peace of mind. I highly recommend him to anyone looking for a knowledgeable and compassionate doctor

Mr Raf Niziol

Oral & Maxillofacial Surgeon

This was my first treatment session with Mr Niziol and from the outset he was warm, helpful, personable and kind. His friendly demeanour immediately put me at ease and he was patient and understanding. He explained everything clearly and thoroughly and also gave plenty of space for me to share my own thoughts and ask questions. I will be switching to Mr Niziol for all future and ongoing treatment.

Endocare Diagnostics

Gastroenterology

Best to make sure someone attends with you to ask the questions you might be to groggy to ask at the time. Would be nice if staff shared communication as I have frozen shoulder and I only had chance to tell the lovely Laura staff nurse who reasured me. Dr Ahmed introduced himself and Ruby too...I had to ask what they found and was given printed details at the end. Overall positive. Thank you!

Harley Mind Care

Psychiatry, Psychotherapy, + 1 more

Although the follow up letter had one piece of possible useful advice I epxoerinced a complete lack of empathy, or interest in what I was explaining during the call. It felt like the psychiatrist was in a hurry to move on having decided it wasn't interested in helping with. I had lost my daughter and this wasn't even mentioned. It ;eft me unseen, unheard and scared. also very upset.

Nuffield Health Wessex Hospital

Urology, Audiology, + 18 more

Would highly recommend Mr Sahu. He was thorough and took the time to explain my situation to me. It was reassuring to know that the treatment I had already been receiving for my AMD was appropriate but he also highlighted the need for cataract surgery in both eyes. No other professionals had said this to me. This could make a difference to my sight for a bit longer. Thank you.

Westminster Women's Clinic

General Practice (GP), Obstetrics & Gynaecology

I recently had a gynaecology appointment at Westminster Women’s Clinic and had a wonderful experience. The receptionists were incredibly welcoming and made the whole process smooth. My doctor explained everything clearly, which really put me at ease. I felt well cared for throughout my visit and would highly recommend the clinic.

Mr Rama Mohan

Orthopaedic Surgeon

I have recently had a knee replacement performed by Mr Mohan at Highfield hospital. i cannot fault his care and attention, I was very nervous and he put me at ease before and throughout the procedure as well as his aftercare. I cannot thank him enough.

Mr Gautam Reddy

Orthopaedic Surgeon

I cannot express my gratitude enough to Mr Reddy. I have lived with pain for so long and he finally gave me hope. He listened to me, he was kind and empathetic and explained what would happen next and time lines. Thank you so very much.