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Mr Elias Kovoor

Obstetrician & Gynaecologist

Firstly, I’d like to comment on the question: “How would you rate your provider's bedside manner/professionalism?” In my view, this combines two very different attributes. Bedside manner and professionalism are not synonymous, and grouping them together makes it difficult to provide an accurate rating. For example, I found the consultant to be highly professional, perhaps even overly formal, which, in my opinion, contributed to a lack of empathy in our interactions. While I understand the need for a formal approach, particularly in a medical setting, I believe there is a skill in being able to read a patient and adapt communication style accordingly. A more empathetic tone would have made a significant difference to my experience. I also gave a lower score for “explanations” as I felt the level of detail shared during our discussions was insufficient. A specific example: I was recommended a medication that was described as likely to cause hot flushes. However, after doing my own research, I discovered that this medication actually induces medical menopause, something I feel should have been clearly explained at the time. As someone who is quite detail-oriented, I’ve found that our consultations have lacked the depth and clarity I need to fully understand the implications of my treatment options. This has led to confusion and a feeling of being under-informed, which I found quite concerning.

Urban TRT

Endocrinology & Diabetes

From the moment I contacted the clinic, I was dealt with in such a professional, caring way that I was instantly put at ease and filled with confidence. An appointment with Dr Airey was organised promptly following blood test results, and a treatment plan was put together. My treatment plan was personalised for my symptoms and results, and each blood marker was discussed in length. Any question that I asked was answered in such a way that I was left feeling confident and assured that I was in the right place. Fast forward 2 months since treatment began - I feel like a new man. I genuinely have my life back thanks to Urban TRT and the team. I look forward to continuing my treatment. If you are on the fence about which clinic to choose, honestly, look no further. Urban TRT has my backing 1000%.

One Hatfield Hospital

Audiology, Cardiology, + 21 more

I had a really positive and pleasant experience with the radiographers. There were two of them and they were both very friendly, helpful, patient, careful, knowledgeable and extremely professional. I was very happy with their care. What I was not happy about was the service from the MRI/Scan receptionists, this is the second time I’ve done a scan and each time the receptionists were not friendly, they we’re extremely direct showing no empathy and welcoming presence. They seemed busy with the conversation they were having with each other so I have found on both occasions their service has been very poor. The first time I assumed it was a one off but after experiencing it for the second time I feel it’s necessary to provide the feedback so something can be done about it.

St Joseph’s Hospital

Audiology, Cardiology, + 22 more

My wife is in hospital for an operation today and due to prior anxieties over NHS treatment, we asked the hospital for me to stay with my wife in the room throughout including overnight. They have been most accommodating and have bent over backwards to make it work and kept me fully informed throughout how the operation is going. The consultant was more than happy for me to ask questions both during consultations and the surgery today and has given great confidence that all will go as planned. Ward staff have been more than helpful to both of us and treated us as individuals and my wife has been provided a high level of care throughout.

Basuto Medical Centre

Dermatology, General Practice (GP), + 1 more

Now being in my eighties I have for the last three years had an annual check-up at the Basuto Medical Centre (Dr Pozzi). The check-ups have been extremely comprehensive and informative. Indeed so well have they been conducted that they has given me peace of mind with any possible problems being both explained and, if necessary, dealt with. I cannot speak more highly of the way I have been treated and can think of no anyway the Busuto Medical Centre could have given me a better service.

Mrs Natasha Hossain

Orthopaedic Surgeon

Great experience. I have had appointments in the past where I came away feeling not listened to and not knowing what can be done next - that was not the case on this occasion. Everything was explained clearly and patiently to me and I came away, having had bad news, but feeling well informed and comfortable with my understanding of what was next. This was a really nice way to leave the appointment. Not leaving with questions, but knowing what needs to happen next and why

Miss Salena Bains

Breast Surgeon, General Surgeon

Miss Bains was just who I needed at that time. Her approach was calm, she explained everything clearly and made me feel reassured that I had done the right thing by coming to see her. So often you're made to feel as though someone has another place to be, or that your concerns aren't being heard - I didn't feel this way at all. I would recommend her service to anyone in a similar position and wouldn't hesitate to revisit her should similar concerns repeat themselves.

Mr Ahmed El Gohari

Obstetrician & Gynaecologist

I couldn’t have asked for a better doctor! I was told by a previous gynaecologist that it wasn’t a gynaecology issue and to not come back. After fighting to see another gynaecologist I was finally sent to Dr Gohari who made me feel so heard and reassured me that he is happy to perform the surgery but it’s completely my choice. After around 7 years of fighting for a diagnosis I finally got one. He went above and beyond for me and I couldn’t be more grateful!

Newmedica Oxfordshire

Ophthalmology

Lovely staff very reassuring, explained what was being done. Mr.Bindra did the cataract operation. I was given a choice of drinks & some biscuits after the operation. The clinic is spotlessly clean . The waiting room is neat ,tidy & clean with a TV to watch if inclined. I was phoned the next day to make sure I was OK & if I had any questions. VERY Impressive.DEFINITELY RECOMMEND NEWMEDICA.

Dr Sundus Yahya

Oncologist

Even though I was informed of the date and time and I called to confirm where I was going and time (no emails received to confirm these details, I had to call to find out the details of where I was to be going) the time I was given was wrong causing me extreme anxiety. Apart from this I found Dr Yahya to be extremely knowledgeable and was treated with respect.

Harley Street Hearing

Audiology, Ear Care

My hearing was deteriorating. The man in your practice welcomed me in, did valuable scrapings of wax and other rubbish from within my ears, overhauled my aids - and sent me home spectacularly better. That evening my wife and I went to the Hampstead Theatre. I am certain the work your man did on me enormously raised my enjoyment of the play.

London Pregnancy Clinic

Clinical Genetics, Obstetrics & Gynaecology, + 1 more

Everything about our 10-week scan was amazing. Our consultant, Diane, was incredibly kind and reassuring, and she helped us manage our anxiety so well. She explained everything she was checking in detail and answered all our questions, which made us feel truly cared for and supported throughout the appointment.

Dr Dinkar Bakshi

Paediatrician

Our visit to Dr Bakshi has proved life changing for our son. Dr Bakshi listened, was empathetic and offered well thought advice and medication. We followed his advice and plan and my son’s skin looks the best it has done in years. I would no doubt recommend Dr Bakshi to others. I am so thankful I found him.

Mr Nicholas Howells

Orthopaedic Surgeon

I attended my appointment with Mr Howells with my wife for the first time. He was very clear in his explanations of my condition, the options available and his views on their efficacy. We have agreed the best way forward for my treatment and I look forward to continuing my consultations with Mr Howells.

Dorset Heart Clinic

Cardiology

Appointment given within a few days of enquiry. 12 lead ECG & ECHO within a week. Dr Babu saw me on my first appointment & explained everything very clearly. He is such a lovely Consultant, I couldn’t have asked for better. All the staff at the Clinic were extremely helpful. What an amazing service.

Mr Thomas Hunter

Orthopaedic Surgeon

Excellent experience in relation to my hip replacement from hospital staff and consultant Mr Hunter Everything was explained in clear concise manner in relation to my procedure Would have no hesitation in recommending the hospital or Mr Hunter to anyone thinking of having the hip replacement