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London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

Sonoworld Diagnostic Services

Imaging (Scans), Obstetrics & Gynaecology

Daniela Stan quite literally saved my life. I originally went to her for a routine abdominal ultrasound. Through her exceptional thoroughness and care, she suggested that I also check my thyroid and breasts — something I had never done before. I was not even aware that breast ultrasound was available as a screening option, as I had always thought mammograms were the only way. During this examination, Daniela found a very small invasive breast cancer at a stage where I had absolutely no symptoms. I had done yearly blood tests and many types of screening, but never breast imaging, simply because I did not know ultrasound was possible. My biopsy specialist and cancer treatment team later told me that Daniela is truly the hero of my story. Had it not been for her expertise and vigilance in finding such a small lesion, a few years later my situation could have been dramatically different. Daniela has many years of experience in both the UK and the US and it shows in every aspect of her work. She is incredibly thorough, highly skilled and deeply compassionate. What also deeply impressed me is that her fees are extremely affordable and she even offers free follow-up scans in cases where she finds lesions — something that speaks volumes about her integrity and genuine care for her patients. I urge every woman to prioritise breast screening and to see Daniela if possible. I will be forever grateful to her — she truly changed the course of my life.

Mr Geoffrey Roberts

General Surgeon

I consulted Geoffrey Roberts at The Manor Hospital, Headington on 12th December 2025 regarding a hernia repair. In the circumstances, it was about as positive experience as it could possibly have been. He was friendly but professional, took a detailed history (which he remembered when I next met him on the day of the operation) and gave a very clear explanation of his diagnosis and the procedure for the repair. He filled me with unexpected confidence and was timely in confirming his advice in writing. I had the operation on 16th January 2026. It went extremely well and my recovery was swift and uncomplicated. He 'phoned me the day after the operation to make sure I was OK - for which I was grateful. I saw him for the post-op consultation on 28th January 2026, when I was discharged. The whole process was efficient and professional but at the same time strongly indicative of his clear investment in patient care. I cannot recommend him too highly.

Mr Michael Hughes

General Surgeon

Mr Hughes has been an excellent doctor for me. He explained clearly my options for treatment, outlining risks and benefits of each option, and then supported me in a friendly and professional manner throughout the process. His surgery was effective, with minimal recovery time because he took care to minimise the side effects which I had suffered from surgery in the past. He also went beyond the requirements of his post in my post-operative care, telephoning me in his own time to ensure that I had made a comfortable transfer to home. As well as first class medical care, Mr Hughes was a pleasure to know. With a nice and always appropriate sense of humour, he lifted my spirits and made me feel comfortable at all times. There was none at all of the arrogance and pomposity which I’ve encountered from others consultants in the past.

UK Vein Clinic - Manchester

Vascular Surgery

After trying to get my varicose veins sorted for years, (and unfortunately them getting worse over those years) I finally decided to get treatment from UK Vein Clinic in Manchester. I have had both legs treated using both ablation and foam therapy. The whole process was fantastic. I was treated so kindly by my Dr and the lovely nurses. They explained everything and took great care of me, ensuring I was comfortable. The process was very quick and I felt little discomfort. I was informed of everything happening and lots of aftercare tips. I am so glad that I chose UK Vein Clinic for treatment, their care has been fantastic right from booking a consultation to now, just after treatment. I’m still in my stockings but I am looking forward to the progress over the next few months. Thank you so much.

Quality Dental : Horsham

Dentistry

I had a dental hygienist appointment. When it came to booking a further six monthly appointment I was asked to pay £35 in advance! This would be deducted from my bill in six months time. I declined to do this and cancelled my next appointment. I presume that at the next appointment I'd be asked yet again to pay £35 in advance, which basically means that this is just a way of charging a one off payment over and above the actual cost! I have never been asked to pay in advance for any private care, dental or otherwise. I think this is very sharp practice. By all means have a cancellation policy and charge the customer for not attending, but don't just take £35 well in advance! I may have to change my dental practice if this continues.

ABBI Clinic - Manchester

Psychiatry, Psychology, + 1 more

I was an online client. My first day and many following days, a laptop was placed somewhere (usually with a very minimal view of part of the room) whilst people in the room had a conversation (often it was staff as other patients had left the room/ spent a lot of time waiting for groups to start/ group leaders). Group timings etc weren't stuck to or structured and there seemed no consistency. The hardest part was having to have an 'assessment' i.e. go through my life background in detail (including trauma) a total of 5 times with different members of staff. I'm sorry to say (and likely it's different in person) but there didn't seem to be any genuine care whatsoever. It was a waste of time for me attending here sadly.

Dr. Giuseppe Pierpaolo Merola

Psychiatrist

My first session with Dr. Merola was excellent. I was very nervous before the meeting, but he immediately made me feel at ease. He let me speak and listened attentively and compassionately. He explained things and suggested helpful measures. I finally felt understood by someone who knew how to help me. He proposed several treatment options, advising me on which one he felt was best for my specific case, but leaving me room to decide. He was exactly what I wanted: a professional who could understand my situation, offer his expert opinion, and also involve me in deciding which path to follow. During this long and difficult period for me, I couldn't have hoped for anything better: he gave me hope again.

Mrs Lisa Lee

Acupuncturist

I honestly can't recommend Lisa highly enough. I started going to see her last year when I was going through IVF treatment. I can genuinely say it's been the best decision I made. I come away from the treatments feeling like a different person, more balanced, in control and able to keep going. It's helped me in all aspects of my life, even managing work stress better. For anyone considering it but unsure, and especially those going through fertility my advice would be to give it a go, its really helped me much more than i thought it would. Lisa is so knowledgeable and kind in her approach, you are in safe and very capable hands.

Dr Masud Haq

Diabetes & Endocrinology Specialist

I am extremely happy with Dr. Masud Haq. I am on menopause therapy , it’s been over 2 years now and Dr. Haq has helped me enormously by choosing right bespoke therapy for me so I can function normally on day to day bases . My hormonal balance is perfect now, my focus and energy back to normal . Any issue I have Dr. Haq listens carefully, finds the right solution and helps me ! I feel 30 again although I am 50 years old . I should have left this review ages ago ! ! I can say with confidence that Dr. Masud Haq is an expert in menopause therapy and I am grateful I found him . Ewa L.

The OrthTeam Centre

Imaging (Scans), Neurology, + 6 more

Positive perks - the waiting room had adjustable height chairs meaning I didn't have to struggle getting in and out of chairs! Dr Chinoy didn't judge me, or make me feel rushed or that I was an inconvenience (something I have grown accustomed to from the nhs). Despite my symptoms not fitting in with his specialities he recommended a colleague who he feels confident would be able to meet my needs. Although private care is hard on my wallet as a self funder, the advice, treatment and service I received overall made it more than worthwhile.

Mr Tahir Mahmud

Orthopaedic Surgeon

Mr Mahmud reconstructed my son’s ACL in 2020 and made such a good job of it that he is now a ski instructor. When I injured my knee I knew just where to go  for my ACL reconstruction.  8 months later and I am doing really well with my legs stronger than before. Not only can we recommend him based on our surgical experiences but in the past I have actually worked in one of the clinical area where he operates and know how well respected he is by theatre and ward staff

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

Delamere offers a unique experience with a relaxed spiritual path to recovery. The accommodation and grounds are incredibly nice and all staff provide amazing care and cannot help enough. The miracle of Delamere for me was the atmosphere and company of fellow guests, from the moment I arrived to the last hour of my stay, I was part of unique experience of friendship and kindness. I would not hesitate to recommend Delamere.

Dr. Kushan Karunaratne

Neurologist

Dr. Kushan Karunaratne is a truly wonderful neurologist. He is incredibly knowledgeable, kind, and attentive, and he takes a calm, steady approach during consultations. He thoughtfully walks through a clear plan step by step, which makes you feel reassured and confident in your care. He listens carefully, explains everything in an easy-to-understand way, and genuinely makes you feel supported. I recommend him very highly.

Optifema

Dietetics, Fertility Medicine, + 5 more

5 star experience from the moment I phoned! I have had the best leave of care from Dr Hunter and Kerry Turner. Kerry is a queen at her job! Kerry's leave of care is next level, Professional with a capital P! Dr Hunter is a man of his word, I felt listened to and reassured. Dr Hunter goes the extra mile. I will be a returning patient of the clinic as I couldn't fault anything and will recommend to anyone!

Prof. Rohit Rambani

Orthopaedic Surgeon

Prof. Rambani explained the whole process. This was my second hip replacement by him in the last 20 months so the second one wasn't too unexpected. Operation scar was complimented by GP's nurse on removal of clips - she said it was a "good" and very clean and no sign of infection. Had some pain for first couple of weeks but had some aching for another 4 or 5 weeks whilst muscle exercises started to help.