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Neurology Marylebone
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Verified profile
13 -14 Fitzroy Square, London, United Kingdom, W1T 6AH
Kind and competent staff
4.88
92
patient reviews
Verified profile
Lister House, 11-12 Wimpole Street, London, United Kingdom, W1G 9ST
It’s been an absolute relief to have contacted the Dementech Doctor. Josephine the secretary is incredibly helpful patient and provided all the information in due time, as well as assisting my inquiry of meeting with the psychiatrist Dr Ajoy Thachil, who made himself available for my consultation. To whom I greatly respect his diagnosis and plan for treatment. You are such a wonderful team and automatically wonderful humans experience. Thank you.
4.88
26
patient reviews
Verified profile
280 Kings Road, London, United Kingdom, SW3 5AW
Great friendly knowledgeable doctor. Nice place. Calm and efficient. Easy location.
4.78
510
patient reviews
Verified profile
St Thomas Hospital, Westminster Bridge Road, London, United Kingdom, SE1 7EH
It was a bit hard to find the exact location as it's a big hospital. The waiting room could have had some magazines or reading materials as I was waiting. Enjoyed the coffee though!
4.88
76
patient reviews
Verified profile
10 Harley Street, London, United Kingdom, W1G 9PF
This review is of the overall clinical support and not the doctor. My assessment with the doctor was great. My experience has been a total disappointment and frustration. Following my consultation the doctor and I agreed a medication plan. Despite this, it took the clinic a further two weeks to simply write a prescription. Note, the two weeks was to issue it alone. Emails for clarity or further information go unanswered for lengthy periods. Admin staff leave you in a loop of waiting for responses from the medical team for queries that are purely administrative. They partner with a pharmacy that will deliver medications or, alternatively, you can drive from central London to Richmond to collect a physical copy. The lone pharmacy with which they have chosen to partner charges 20% more than other pharmacies for the same medication. Should you opt to collect the prescription in clinic expect to wait a week. The doctors are seemingly rarely there and are apparently unable to authorize other clinicians to write them (despite the admin team offering this as an option). In sum, if you want timely and responsive support you will not find it here.
4.82
51
patient reviews
Verified profile
Triangle Building Chalk Farm Road, Dubai, United Kingdom, NW1 8AB
Everything was on time and everyone seemed to be operating a very high standard. Practice was very clean and everyone very friendly
4.65
196
patient reviews
Verified profile
Fulham Road, London, United Kingdom, SW3 6JJ
Very impressed overall, all the staff throughout hospital was very friendly and always will to give directions. The cleanliness of the hospital was excellent compared to other hospital i have visited. My impression overall is that The Royal Marsden standards are very high.
4.79
202
patient reviews
Verified profile
17-18 Dover Street, Mayfair, London, United Kingdom, W1S 4LT
Overall excellent, but difficult to get appointments due to availability across a range of different practitioners
4.92
33
patient reviews
Verified profile
153-173 Marylebone Road, London, United Kingdom, NW1 5QH
I paid to go privately because of very long waits in the NHS. As far as I can see the only difference was being seen within 3 weeks as opposed to the NHS wait of ~12 months, and having to be re-referred in again by my GP. This was for something that I went to the A&E about in July last year and was triaged as low priority & wasn’t seen until 9:30pm when I was told that if I had been seen earlier [I arrived around 4:45pm] they could have dealt with but they couldn’t treat me know because all the machines had been turned off. I was the only person left to be seen, A&E had been shut, & most of the staff had gone home. I went because the vision in one eye had deteriorated and I was getting similar symptoms to before I had the original cataract operation. Night driving was becoming problematic. My private appointment was for 3pm and I arrived at 2:15pm. I was seen about 4:10pm and was told I needed laser treatment, which I already knew from my visit to A&E last summer. I was then given the option of coming back AGAIN to have it done or waiting until it could be done later that day as they were rather busy. I opted to wait that day to have it done because my vision was becoming increasingly worse. There was another patient being seen at 5pm who also needed laser treatment so we could have our treatment ‘together’ once she had arrived & after an NHS patient in A&E had been seen as a priority. Miss Corbett returned at about 7pm & I found to my surprise & dismay that the other patient was going to be seen first. By this time it was 4 hours after my private appointment time, but only 2 hours after the other patient’s appointment time. Once again I was the last person to be treated. I was offered one cup of tea in the whole time I was there. The staff were all friendly & polite but everything was happening in the same rather chaotic way as the NHS patients received. Having paid to go privately I had expected that everything would be managed differently & that I would be seen at the time given, treated carried out & I would have left by 4pm at the latest. As you can see from my narrative that my experience was very different. I actually work in the NHS and specialise in quality improvement so it was a shock to discover that private patients are treated in the same way as NHS patients and that systems & processes need to be overhauled for ALL patients, but especially the private patients who are, after all, paying for their treatment, in my case out of my own pocket. I know that there is a general shortage of staff but if processes were actually reviewed & made fit for purpose it would benefit both patients AND staff and make the whole experience much better and more efficient for all. When my brother paid for me to go privately 2.5 years ago to have the cataract in my other eye operated on I spent much of one day in a private room with very noisy building work happening on the roof literally just outside my window. I felt like the only thing that was different to NHS care was the fact that I could get medical care without the massive waits of the NHS. However that was the ONLY difference as far as I could see. I have also worked in healthcare in the private sector for another provider & know that the whole experience should be vastly different to my experience at the Western Eye Hospital. The systems & processes to deliver care at the hospital are very substandard and really let the patients & staff down. The experience could be immeasurably better without costing a lot of money. Value for money? A resounding NO. Staff trying to deliver better care? YES, but feeling powerless to improve anything. Could I make a difference to everyone without costing a small fortune? A resounding YES! As a former intensive care sister & passionate about quality improvement would I want to work with the Western Eye Hospital to significantly improve the whole experience? Another resounding YES! To focus the mind though, I am NOT HAPPY about personally paying [to me] a significant amount of money to receive this standard of patient experience. The staff are doing the best they can to provide good care but are let down by the organisation who should be making this a priority so that patients would be happy with their care, on the NHS or privately.
4.59
77
patient reviews
Verified profile
Sydney Street Outpatients and Diagnostic Centre,102 Sydney Street Chelsea, London, United Kingdom, SW3 6NJ
Very professional
4.71
218
patient reviews