97 results found for HEPATOLOGY Clinics in KING'S CROSS

Hi- Hope all is well. I am writing this with outmost dissatisfaction and disappointment with your imaging team on Saturday 25th. My mother had an arm MRI scan with your team ( Marie Macato, Maddie Hill, and Elly Stevens. The lady who did my mother’s MRI was the asian lady from the team). From the onset of our entrance we were treated with outmost recklessness. The technician came out rushed without even saying hi and giving any and I mean ANY introduction to my mother regarding the procedure. She took the forms and went away. Then she asked my mother to change and again provided no introduction to the procedure. In the MRI room based on what my mother shared with me the technician never asked if she is comfortable with how she has positioned her arm or the talked through the process. Right after the scan my mother was in extreme pain due to the bad positioning of her arm. I was quite devastated to see her in pain. It is worth flagging that she has done the same MRI with the same arm condition at a different center than yours and no such terrible pain was caused. This is an evidence of lack of expertise and extreme recklessness of the technician performing this MRI. I am to a great extent dissatisfied with the service provided and how my mother was treated. I would need you to kindly follow up on the matter and update me on why this has taken place. If the team member lacks expertise and patience they should not be handling patients. I would also need the report and the MRI to be shared with me by Tuesday the latest as my mother has an urgent injection to be performed. Regards, Farnaz

Very loving and organized staff.

The staff were lovely and very helpful. The facilities are really clean and nice. The food was also lovely. Janie was my nurse and really amazing.

Our experience of Oncology Day Unit was excellent

From arriving at the hospital the welcome from the receptionist was very friendly, the nursing staff went above and beyond to make me feel safe and cared for, the room was lovely, clean and welcoming, the food was amazing, the chefs are brilliant! Waiting staff lovely and nurses just perfect! I couldn’t have asked for a better hospital to have my surgery.

Excellent service!!

All of the staff at tHe Blackheath Hospital were very polite and professional. They explained each step of the process to me and made sure I was comfortable.

Very good - seen on time and everything explained well

Staff were personable from Front Desk to Consultant

Wonderful!